Dodge Journey Complaints

5,556 consumer complaints on file.

#11209472May 23, 2019
UNKNOWN OR OTHER
RADIO GOES OUT AND VEHICLE NOT ABLE TO BE USED ALL CONTROLS IN HEAD UNIT COMPLAINED ABOUT IT 6 TIMES AND STILL NOTHING CANT OPERATE LIGHTS AND SAFETY EQUIPTMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209497May 23, 2019
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE HORN STOPPED WORKING WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT THE KEY FOB NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209500May 23, 2019
AIR BAGS
WHEN STARTING VEHICLE, AIRBAG CLUSTER INDICATOR WAS LIT. UPON DEALER DIAGNOSIS THEY FOUND THE FRONT DRIVER AND PASSENGER DOOR AIRBAG SENSORS HAD STOPPED WORKING. BECAUSE OF THIS THE ENTIRE AIRBAG SYSTEM SHUT OFF. DEALER REPLACED FOR $600 AS THIS WAS *NOT* COVERED UNDER WARRANTY. WHEN DEALER ATTEMPTED TO FIX THE FIRST TIME THE BRAND NEW SENSORS THEY USED WERE ALSO DEFECTIVE. THE SECOND SET OF NEW SENSORS WORKED. THIS IS UNACCEPTABLE FOR A 4 YEAR OLD VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209451May 23, 2019
ELECTRICAL SYSTEM
AFTER PARKING THE CAR, GOING INTO A STORE AND RETURNING TO THE CAR - IT WOULD NOT START. THE PUSH BUTTON WOULD NOT WORK. NOTHING CAME UP ON THE SCREEN. I WAS STRANDED UNTIL SOMEONE GAVE ME A RIDE. AFTERWARDS, A MECHANIC CHECKED THE VEHICLE. HE SAID THAT THE ALTERNATOR IS GOOD, THE BATTERY IS GOOD, THE STARTER IS GOOD, ALL THE FUSES AND RELAYS ARE GOOD. HE SAID THAT THIS ISSUE SEEMED TO BE RELATED TO A PROBLEM IN THE COMPUTER. I LOOKED ONLINE AND FOUND THAT THIS IS A VERY COMMON PROBLEM IN DODGE VEHICLES. I HAVE TRIED ALL OF THE TIPS THAT I CAN FIND ONLINE IN VIDEOS AND FORUMS, BUT THE CAR STILL WON'T START. I PURCHASED THIS VEHICLE USED ABOUT A MONTH AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209289May 22, 2019
ENGINE, STEERING
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING ABOUT 35 MPH, THE CONTACT SAW SMOKE EMITTING FROM THE HOOD WITHOUT WARNING. THE CONTACT PULLED TO THE SIDE AND ADDED SOME COOLANT BUT THE FAILURE RECURRED AFTER DRIVING 5 MORE MINUTES. THE VEHICLE LOST POWER AND THE CONTACT SAW FLAMES FROM THE ENGINE. THE FIRE MOMENTARILY EXTINGUISHED ITSELF. THE STEERING WHEEL THEN COULD NOT TURN AND THE VEHICLE SHUT DOWN. THE CONTACT MENTIONED THAT THE ALTERNATOR AND WIRING WERE DAMAGED SUE TO THE FAILURE. THERE WAS NO REPORT FILED AND THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENT. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WAS KNOWN BUT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 139,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11208903May 21, 2019
SERVICE BRAKES
TAKARA RECALL: WHEN LEAVING WORK I STARTED MY CAR AND BEGAN TO BACK OUT OF THE PARKING LOT WHEN I WENT TO PUSH ON MY BRAKES TO STOP MY CAR MY BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AS IF I HAD NOTHING BUT AIR. I CALLED AND HAD THE CAR TOWED TO A LOCAL SHOP 4 DIFFERENT MASTER CYLINDERS PUT ON THE CAR TWO NEW CALIPERS ON THE DRIVER SIDE FRONT AND BACK REPLACED ALONG WITH A NEW ABS MODULE AND BRAKE LINE HOSE ON THE FRONT LEFT SIDE 2500.00 LATER AND I STILL HAVE NO FRONT LEFT BRAKES!!!! COMPLETE NIGHTMARE AND IT IS COMPLETELY UNSAFE NOT ONE PERSON CAN FIGURE OUT WHAT THE PROBLEM IS OH I SHALL ADD WE ALSO REPLACED THE BRAKE PADS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208974May 21, 2019
AIR BAGS, ELECTRICAL SYSTEM
TAKATA RECALL : WELL THE ELECTRICAL I HAVE ALWAYS HAD AN ISSUE WITH. ALL OUTLETS INSIDE THE CAR STOPPED WORKING WITHIN 3 MONTHS AFTER I RECIEVED MY CAR. AT THAT TIME I DID GET RECALLS ABOUT ELECTRICAL. NEVER BROUGHT IT IN AS I DID NOT THINK IT WAS AN ISSUE UNTIL THE STEERING WHEEL HORN DOES NOT HONK ANYMORE AND MY CAR DOES NOT MAKE A SOUND WHEN I LOCK IT. ALSO THE AIRBAG LIGHT JUST POPPED UP OUT OF NOWHERE SO IM UNSURE IF THERES A WIRE THAT GOT LOOSE SOMEHOW WHICH IS A BIT SCARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208563May 20, 2019
AIR BAGS, UNKNOWN OR OTHER
1. DRIVER SIDE HEADREST POPPED (AIRBAG) WHILE PARKED. THE BRAKE LIGHT IN THE DASH WAS ILLUMINATED 2. ON THE INSTRUMENT PANEL THE "BRAKE" LIGHT ILLUMINATES INTERMITTENLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208733May 20, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
ABOUT THREE WEEKS AGO, THE ABS AND CHECK LIGHT CAME ON, I RESEARCHED RECALLS AND TOOK CAR TO SCHLOSSMANN'S DODGE CITY. I WAS ADVISED THAT DUE TO WEATHER AND WATER LEAKING INTO WIRE HARNESS THAT IT WAS CORRODED. IN WHICH THIS IS THE BASIS OF THE R61 RECALL. HOWEVER, SINCE MY ISSUE IS WITH LEFT WHEEL SENSOR AND NOT THE FRONT RIGHT, IT IS NOT COVERED. I AM WONDERING WHAT THE DIFFERENCE IS - IF THE RESULT AND CAUSE IS THE SAME - WHY WOULD IT NOT BE COVERED? I HAVE ALSO NOTICED THAT THE CRUISE CONTROL NO LONGER WORKS - IS THIS RELATED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208772May 20, 2019
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG INDICATOR ILLUMINATED AND REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CLOCKSPRING NEEDED TO BE REPLACED. THE CONTACT CALLED TAYLOR CHRYSLER DODGE JEEP AT 573-364-1233 (LOCATED AT 705 S BISHOP AVE, ROLLA, MO 65401) TO INQUIRE ABOUT THE COST OF THE REPLACEMENT CLOCKSPRING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 163,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208778May 20, 2019
ELECTRICAL SYSTEM, SEAT BELTS, UNKNOWN OR OTHER
1ST FOR NO REASON THE HORN GOES OFF, I HAD TO PULL THE FUSEES SO I CAN KEEP MY NEIGHBORS I'M DRIVING AROUND WITH NO HORN AT THIS TIME. 2ND HEATER CORE WAS ONLY HEATING ONE SIDE OF THE CAR, 3RD PASSENGER SEAT BELT LOCKS UP THE MOMENT CAR STARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208794May 20, 2019
SERVICE BRAKES
I BOUGHT THIS VEHICLE BRAND NEW SINCE I PUT AT LEAST 3-4 SETS OF BRAKES ON THIS CAR AND 2 SETS OF ROTORS A YEAR SINCE OWNING IT. I HAVE 56000 MILES ON MY CAR I KNOW THAT BRAKES AND ROTORS ARE NOT COVERED UNDER WARRANTY IT'S REGULAR MAINTENANCE ON A VEHICLE. BUT THIS IS OVER KILL. MY CAR IS CURRENTLY IN THE SHOP I BELIEVE THAT MY ANTI LOCK BRAKE PUMP ASSEMBLY IS OUT. I'VE REPLACE THE MASTER CYLINDER AND 2 BRAKE LINES I STILL HAVE NO PEDAL TO SPEAK OF. THE FIRST MONTH I OWNED THIS CAR THE BRAKES AND ROTORS WERE REPLACED BY BARRETH IN WASHINGTON, MO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208421May 18, 2019
UNKNOWN OR OTHER
MY COMPLAINT IS ABOUT THE DEALERSHIP THAT I WENT TO TO GET MY CARS RECALL REPAIRED. A SIMPLE QUESTION ABOUT A RECALL RESULTED IN THE SERVICE MAN TELLING ME THERE IS NO RECALL AND THE PARTS IN MY 2015 ARE FROM 1996 AND THAT THEY CAN NOT FIND A RECALL. I WAS TOLD THAT I WOULD BE LIABLE FOR THE COST OF ANY REPAIRS AS PER THE FINE PRINT IN MY WARRENTY. TYSON MOTORS IN JOLIET IL IS SO INCOMPITANT THAT THEY COULDN'T FIX A FREE RECALL ON MY CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208376May 18, 2019
SEATS
WHILE DRIVE THE HEADREST JUST DEPLOYED. THREW MY BOYFRIENDS HEAD FORWARDED. NO BUMPS OR ACCIDENTS IT JUST POP APART AND THREW HIM FORWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208245May 17, 2019
SERVICE BRAKES, STEERING
AFTER STARTING THE VEHICLE, ABS, BRAKE, AND TRACTION CONTOL LIGHT ILLUMINATE. OCCASIONALLY LIGHT DOES NOT ILLUMINATE. VEHICLE APPEARS TO DRIVE AND STOP NORMALLY, BUT DRIVING WITHOUT ABS AND TRACTION CONTOL DECREASES STOPPING PERFORMANCE AND CAPABILITIES. CERTIFIED MECHANIC DIAGNOSED PROBLEM INDICATING WATER DAMAGE CONSISTANT WITH THE CURRENT RECALL R61 / NHTSA 15V-675 FOR THE 2012-2015 MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208358May 17, 2019
STEERING
SINCE THE STEERING WHEEL RECALL WAS FIXED. MY AC CONTROLS NOW TURN THERESELVES ON AND OFF AS WELL AS MY RADIO WHEN EVER. ITS BEEN AN ONGOING ISSUE. DODGE STATES THEY FIXED THE ISSED. I CONTINUE TO SMELL BURNING PLASTIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207978May 16, 2019
ELECTRICAL SYSTEM
I HAVE HAD THE CAR THREE MONTHS AND THE CAR HAS BEEN IN THE SHOP MULTIPLE TIMES HAD THE ENGINE REPLACED AND THE BATTERY AND THE CAR IS DOING IT AGAIN IT WILL NOT START AND I'M AT THE END WITH THIS LEMON OF A CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208065May 16, 2019
TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY EQUIPPED WITH KUMHO SOLUS KH16 TIRES, SIZE: P225/65R17. WHILE DRIVING 60 MPH, THE FRONT PASSENGER TIRE TURNED TO THE RIGHT. THE VEHICLE WAS TAKEN TO STEW HANSEN DODGE RAM CHRYSLER JEEP (LOCATED AT 12103 HICKMAN RD, URBANDALE, IA 50323, IN 46809, (877) 841-4585) WHERE IT WAS DIAGNOSED THAT THE TIRE BELT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT THE FAILURE WAS ASSOCIATED WITH NHTSA CAMPAIGN NUMBER: 18T004000 (TIRES). THE TIRE AND VEHICLE FAILURE MILEAGE WAS 25,823.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207848May 15, 2019
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT EXPERIENCED A FAILURE WITH THE POWER TRAIN CONTROL MODULE (PCM) FOR YEARS. CURRENTLY, THE PCM MALFUNCTIONED AND THE RPMS REVVED TO 40 MPH WITHOUT ACCELERATION. THE CONTACT HAD TO PULL OVER TO THE SIDE OF THE ROAD AND TURN OFF THE ENGINE. THE CONTACT WAITED BEFORE RESTARTING THE VEHICLE. WHEN THE VEHICLE WAS RESTARTED AND REACHED APPROXIMATELY 40 MPH, THE RPMS WOULD REV UP AGAIN. THE DEALER (SMOLICH MOTORS, 1865 NE HWY 20, BEND, OR 97701, (541) 389-1177) STATED THAT THE COOLER LINE WAS LEAKING AND THE TRANSMISSION PAD NEEDED TO BE RESEALED. AN INDEPENDENT MECHANIC REPAIRED THE VEHICLE, BUT THE FAILURES CONTINUED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207892May 15, 2019
UNKNOWN OR OTHER
HAD TO REPLACE HEATER CORE IN 2017. CAR HAD LESS THAN 50000.00 MILES ON IT. COLD AIR BLOWING OUT VENTS WHEN SETTINGS ARE TURNED TO HEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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