Dodge Journey Complaints

5,556 consumer complaints on file.

#11205339May 2, 2019
STEERING, SUSPENSION
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE HAD NOT EXPERIENCED A FAILURE UNTIL IT WAS REPAIRED BY CROWN CHRYSLER DODGE JEEP RAM GREENSBORO (3710 W WENDOVER AVE, GREENSBORO, NC 27407, (336) 790-9850). THE DEALER INDICATED THAT THEY MADE A PROVISION OF SERVICING THE VEHICLE FOR A MANUFACTURER SERVICE CAMPAIGN REGARDING THE SUSPENSION, AND THEY REPLACED THE LOWER CONTROL ARM. THE REPAIR FAILED TO PROVIDE A SOLUTION; THEREFORE, THE DEALER STATED THAT THE STEERING BOOT MAY BE FAULTY. THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE FRONT DRIVER SIDE WHEEL AND THE SUSPENSION WAS VERY UNSTABLE WHEN DRIVING. THE VEHICLE WAS TAKEN BACK TO THE DEALER MORE THAN THREE, BUT NO REMEDY WAS PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204718April 30, 2019
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
MY 16-YEAR-OLD SON WAS DRIVING OUR 2015 DODGE JOURNEY TO SCHOOL. HE BEGAN TO HEAR A NOISE THAT SOUNDED AS IF SOMETHING WAS DRAGGING UNDERNEATH THE VEHICLE. THE DRIVER BEHIND HIM WAS FLASHING HIM TO PULL OVER, HE BEGAN HAVING ISSUES CONTROLLING THE VEHICLE FORTUNATELY HE WAS ABLE TO PULL OVER AND AS SOON AS HE GOT TO THE STOP SIGN THE CAR COMPLETELY DIED AFTER MAKING A LOUD NOISE AND STARTED SMOKING. MY SON JUMPED OUT OF THE VEHICLE AND THE DRIVER BEHIND HIM TOLD HIM TO GET AWAY FROM THE VEHICLE AS HE FELT IT WAS ABOUT TO CATCH FIRE BY THE SMELL. ONCE THE TOW TRUCK DRIVER GOT THERE AND TRY TO START THE VEHICLE TO PUT IT IN NEUTRAL THE CAR AGAIN FILLED UP WITH A BURNING SMELL. HE JUMPED OUT AND HAD TO CALL DISPATCH FOR SAFETY REASONS OF TRANSPORTING THE VEHICLE. ONCE MY VEHICLE ARRIVED AT LONESTAR AUTO PLEX IN CLEBURNE TEXAS OUR SERVICE MAN DAN WAS AMAZING. HE KEPT US INFORMED ALONG THE WAY ASKED QUESTIONS AND HE WAS PROVIDED THE SERVICE RECORDS. COME TO FIND OUT THE ENGINE SEIZED UP. THE ENGINE, OIL PUMP, STARTER, ALL HAD TO BE REPLACED. CHRYSLER REQUESTED THE ENGINE SO THEIR ENGINEERS COULD LOOK AT IT. ALTHOUGH EVERYTHING WAS COVERED UNDER WARRANTY, MY CONCERN IS NOW THAT THERE ARE OTHERS OUT THERE DRIVING IN THE SAME THING MAY HAPPEN TO THEM IF NOT WORSE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204867April 30, 2019
ELECTRICAL SYSTEM
MY VEHICLE WAS PARKED OUTSIDE MY HOME AND THE HORN STARTED BLOWING ALL BY ITSELF. THIS CONTINUED NO MATTER WHAT I TRIED (PRESSING THE KEY FOB BUTTONS, PRESSING THE HORN MANUALLY, AND STARTING THE VEHICLE). WE FINALLY HAD TO TAKE THE FUSE OUT TO GET IT TO STOP. THE HORN BLEW SO MUCH THE NEIGHBORS CALLED THE POLICE THINKING THAT SOMETHING WAS WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204303April 29, 2019
ENGINE
FOR THE PAST WEEK, WHILE TAKING MY CHILDREN TO SCHOOL, ON A RESIDENTIAL STREET, THE CAR STALLS. I WILL BE ON THE ROAD AND GO TO SLOW DOWN BECAUSE I AM COMING UP ON A CAR AT THE STOP SIGN AND THE CAR STALLS OUT. I HAVE TO PUT IT IN PARK, TURN IT OFF, AND THEN TURN IT BACK ON AGAIN. AGAIN, THIS HAPPENS EVERY DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204439April 29, 2019
AIR BAGS, ELECTRICAL SYSTEM
TAKATA RECALL I WAS DRIVING DOWN THE ROAD WHEN MY AIRBAG LIGHT CAME ON IN MY 2015 DODGE JOURNEY WORRIED MY AIRBAG MAY DEPLOY AS I'M DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204505April 29, 2019
UNKNOWN OR OTHER
THE VEHICLE HAS DIFFICULTY GOING UP HILL. WHEN DECREASE SPEED OR STOPS AND YOU WANT TO STEP UP THE GAS, IT TAKES A LONG WHILE. SOMETIME IT SHAKES WHEN YOU POWER ON. THE COMPUTER FREEZES. LOTS OF HESITATION TO GO OR SOMETIMES IT WAS TO KEEP GOING WHEN YOU ARE AT A STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204621April 29, 2019
SERVICE BRAKES, ENGINE, STEERING
THE CAR KEPT LOSING POWER IN THE MIDDLE OF DRIVING AND NO ENGINE LIGHTS WERE POPPING UP TO SHOW THAT ANYTHING WAS WRONG WITH THE VEHICLE. THE FIRST 2 TIMES WERE IN REVERSE. THE POWER CUT OFF AND I WAS UNABLE TO MOVE THE STEERING WHEEL OR BRAKES. I WAS ABLE TO RESTART THE CAR AND GO. THE THIRD TIME I WAS GOING FORWARD ON A HIGHWAY. I SLOWED TO TURN ON AND THE POWER CUT OFF IN THE MIDDLE OF THE TURN. I WAS UNABLE TO CONTROL THE STEERING WHEEL OR BRAKES. LUCKILY I WAS NOT AROUND OTHER VEHICLES AND THE CAR SLOWED TO A STOP ON THE SIDE OF THE ROAD IN GRASS. THIS OCCURRED WITH A YOUNG CHILD IN THE CAR AND IT SCARED BOTH OF US. I WAS ABLE TO THEN START THE CAR AGAIN AND GET IT INTO THE DEALERSHIP SERVICE DEPARTMENT THE NEXT DAY. THE SERVICE DEPARTMENT COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE WHEN THEY HOOKED IT UP TO THEIR MACHINES. THEY DROVE THE CAR FOR A WEEK AND WERE UNABLE TO FIND ANYTHING WRONG WITH THE VEHICLE. THE LAST DAY WHEN THEY TOOK IT FOR ONE MORE DRIVE THE CAR DIED ON THEM IN THE MIDDLE OF DRIVING. THEY HOOKED THE CAR UP AGAIN AND IT SHOWED THAT NOTHING WAS WRONG. WHEN THEY CONTACTED CHRYSLER CORPORATION THEY TOLD THEM TO LOOK AT THE ENGINE. THAT IS WHEN THEY FOUND METAL SHARDS AND OTHER THINGS WRONG WITH THE ENGINE. THE CORPORATION HAD KNOWN THAT SOME OF THESE ENGINES WERE FAULTY BUT HAD NOT NOTIFIED THE DEALERSHIP OR THE CONSUMERS THAT THEY COULD BE DRIVING A CAR WITH A FAULTY ENGINE. THIS WAS MOST DEFINITELY A SAFETY ISSUE AND ESPECIALLY CONCERNING SINCE WE HAD BEEN DRIVING OUR YOUNG CHILDREN IN THE VEHICLE WITH US. I BELIEVE THE CONSUMERS SHOULD KNOW THAT THEY COULD HAVE FAULTY ENGINES AND NOT KNOW BECAUSE THE SERVICE MACHINES DO NOT DETECT THE PROBLEM AND CHRYSLER IS NOT GIVING OUT THE INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203897April 26, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
THE 2015 DODGE JOURNEY R/T AWD. I PURCHASED THIS SUV 2 YEARS AGO AND NOW WHILE THE VEHICLE IS IN DRIVE AND IN MOTION ON STREETS AND HIGHWAYS THE SECOND IT TOUCHES 20 MPH AND UP IT IS MAKING THIS" REVVING NOISE" AS IF IT IS IN ANOTHER GEAR AND IT'S ONLY IN DRIVE! THIS SUV IS NOT THAT OLD TO HAVE SUCH ISSUES HAPPENING NOW. ITS NOT RIGHT WHEN THE CONSUMER IS SPENDING THEIR MONEY FOR A SUV THAT IS GIVING THEM ISSUES SO EARLY INTO THE PURCHASE. DODGE NEEDS TO RECALL THIS VEHICLE!! AND ANYONE EVEN THINKING OF PURCHASING THIS SUV. HONESTLY DON'T... RUN OUT OF ANY DEALERSHIP SELLING THIS 2015 DODGE JOURNEY R/T AWD SUV! THE ONLY JOURNEY YOU WILL TAKE WILL BE BACK TO THE DEALERSHIP WITH ISSUES!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204009April 26, 2019
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WHEN THE KEY WAS PLACED IN THE IGNITION AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE TIMING SWITCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED A FEW DAYS LATER. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203691April 25, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE STARTING THE VEHICLE, THE GEAR SHIFTER WAS PLACED IN DRIVE; HOWEVER, THE VEHICLE FAILED TO MOVE AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE WAS AN UNKNOWN TRANSMISSION FAILURE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203770April 25, 2019
ELECTRICAL SYSTEM
MY WIFE WAS DRIVING HER 2016 DODGE JOURNEY ON A STREET WITH A 45 MPH SPEED LIMIT WHEN IT SUDDENLY LOST POWER AND DIED. IT WAS TOWED TO THE DEALERSHIP AND THEY REPLACED THE CRANKSHAFT SENSOR PLUG . WE PICKED UP THE VEHICLE ON 4/19/19 AND IT DIED AGAIN ON 4/22/19. THIS TIME, THE CAR WAS STATIONARY, BUT HAD I BE TOWED AGAIN. THIS TIME, THEY REPLACED THE CRANK SHAFT SENSOR. WE FOUND A RECALL ISSUED BY NHTSA - RECALL S89/NHTSA 16V-907 COVERING 2016 JOURNEYS FOR THE ENGINE BUILT FROM MAY 8,2016 TO JULY 12, 2016. THE BUILD DATE ON THE JOURNEY WE BOUGHT WAS 8/13/2015 AND IN SERVICE DATE OF 1/15/2016. I CALLED CHRYSLER AND THEY DENIED ANY RECALL INITIALLY ( SAME AS THE DEALERSHIP ) BUT THEN SAID THE BUILD DATE WAS SET OUTSIDE OF THE TIME FRAME SET BY NHTSA. I HAVE THE ORIGINAL PART, REPLACED. IN MY POSSESSION. I FEEL THAT THIS PROBLEM MAY BE MORE WIDESPREAD AND MAY NOT BE REPORTED BY MORE PEOPLE BASED ON LACK OF ACKNOWLEDGMENT BY BOTH CHRYSLER AND THE DEALERSHIP AS THEY ARE WRITING IT OFF AS A PART THAT ' JUST BROKE '
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203337April 24, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
TAKATA RECALL: WHEN TRYING TO ADJUST THE CLIMATE CONTROL TO "SYNC THE PASSENGERS" AND TURN OFF THE REAR CONTROLS, WITHIN SECONDS THE COMPUTER IS TURNING THE VEHICLE'S "SYNC" OFF AND TURNING ON THE REAR CONTROL. AS I WAS TRYING TO ADJUST THE TEMPERATURE IT WILL KEEP TURNING THE CONTROLS OFF OF SYNC AND TURN THE REAR CONTROLS BACK ON. IT HAPPENS WHETHER I'M SITTING I'M IDLE OR DRIVING, THERE HAVE BEEN NO CONDITIONS THAT AFFECT THE WAY ITS WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203413April 24, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
TRANSFER CASE IS GOING OUT, AND VEHICLE WILL STALL AND NOT START AGAIN FOR A WHILE. VEHICLE WOULD NOT EVEN BACKUP, HAD TO CALL A TOLL TRUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203469April 24, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
AFTER DRIVING IN ABOUT 70 DEGREE SUNNY DAY FOR ABOUT 45 MIN THE TRACTION CONTROL LIGHT AND ABS LIGHT DINGED ON THEN AFTER PRESSING THE ACCELERATOR THE VEHICLE CHUFFED AND COMPLETELY DIED IN THE MIDDLE OF A BUSY INTERCTION. TURN THE VEHICLE OFF FOR ABOUT 10 MIN AND CONTINUED DRIVING ANOTHER 45 MIN WITHOUT A PROBLEM. THIS HAS HAPPENED ON SEVERAL OCCASIONS AT VARIOUS SPEEDS FROM A STOP TO ABOUT 70 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203118April 23, 2019
UNKNOWN OR OTHER
DOOR LOCKS WON'T LOCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203163April 23, 2019
SERVICE BRAKES
"SOMETIMES" THE ABS AND TRACTION CONTROL LIGHT TURN ON. I HEAR A TICKING NOISE FOR A FEW SECONDS.. IF I PUSH ON THE BREAKS I CAN HEAR A GRINDING NOISE. THE LIGHTS ALWAYS TURN OFF AFTER A MINUTE OR TWO AND THE GRINDING NOISE ONLY HAPPENS WHEN BOTH THE ABS AND TRACKING LIGHTS ARE ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203179April 23, 2019
STEERING
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE HORN MALFUNCTIONED AND WOULD SOUND AT RANDOM. THE VEHICLE WAS TAKEN TO AUTONATION (3000 NORTH LAKE PARKWAY, COLUMBUS, GA 31909, (330) 238-3206) WHERE IT WAS DIAGNOSED THAT A NEW STEERING SYSTEM WAS NEEDED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 119,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202637April 20, 2019
UNKNOWN OR OTHER
WHILE OPERATING THE VEHICLE IT SHUTS OFF WHILE IN MOTION. THE FRONT AND REAR WINDSHIELD WIPERS TURN ON AND OFF BY THEMSELVES AS WELL AS THE LIGHTS. IT THROWS MULTIPLE CODES THEN EVERYTHING GOES BACK TO NORMAL. IT HAS HAPPENED MANY TIMES WHILE TRAVELING AT HIGHWAY SPEEDS TURNING INTO AN OUT OF CONTROL VEHICLE. IT IS A SAFETY HAZZARD TO ALL MOTORISTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202693April 20, 2019
ENGINE, UNKNOWN OR OTHER
THE REVERSE HAS QUIT WORKING AND THE RADIO GOES IN AND OUT AND CHANGES ON OWN AND TURNS VOLUME UP AND DOWN KEYS POP UP NOT DETECTED WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197103April 18, 2019
ENGINE
I HAVE HAD INTERMITTENT STARTING PROBLEMS, I PUT THE FOB IN , TURN THE KEY , THE DASH LIGHTS COME ON , THERE IS A CLICK , BUT IT WILL NOT TURN OVER. I CAN WAIT FROM A FEW MINUTES TO A COUPLE OF DAYS BEFORE IT WORKS AGAIN. THERE IS NO SET PATTERN AND WE HAVE HAD EVERYTHING CHECKED. IT LEFT US IN PARKING LOTS AT WORK BEFORE WHILE IT WONT START, CAUSING US TO BE LATE PICKING KIDS UP FROM SCHOOL AND EVEN AT THE STORE. LOOKING ONLINE MANY PEOPLE ARE HAVING THE SAME PROBLEM. IF THERE IS THIS MANY OUT THERE WHY IS THERE NOT SOMETHING BEING DONE ABOUT IT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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