Dodge Journey Complaints

5,556 consumer complaints on file.

#11352427September 1, 2020
AIR BAGS
THE PASSENGER FRONT SEAT HEADREST AIRBAG DEPLOYED WITHOUT ANY MOVEMENT, ACCIDENTS OR FORCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352384August 31, 2020
AIR BAGS
RIGHT FRONT HEADREST EXPLODED WHILE IN PARK CAR WAS NOT HIT OR MOVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352402August 31, 2020
ELECTRICAL SYSTEM, ENGINE
CAR WON'T START , WHEN TRYING TO START , EVERYTHING WORKS(LIGHTS RADIO) EXCEPT THE ENGINE WON'T CRANK. IT HAS HAPPENED NUMEROUS TIMES. SOMETIMES I GET STALLED IN THE HIGHWAY, WHICH IS REALLY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352154August 30, 2020
ENGINE
RADIATOR BLEW THE TOP OFF AND HEAD GASKET BLEW. THE CAR WAS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352176August 30, 2020
STRUCTURE:BODY, SERVICE BRAKES, WHEELS
I HAD AN ACCIDENT THIS PASSED JULY 4, 2020 WHERE I HAD NO BRAKES. THAT EXPERIENCE WILL NEVER BE FORGOTTEN (PSTD). I TRAVELED THAT DAY 110 MILE ON THE FREEWAY AND REACHED MY DESTINATION STOPPED TO CHECK ADDRESS, THEN TURNED SLOWLY INTO A DRIVEWAY. MY FRIENDS PULLED THEIR CAR UP SO I CAN PARK BEHIND. I PULLED IN PRESSED ON BRAKES AND REALIZED THERE WERE NO BRAKES WHEN MY FOOT WENT ALL THE WAY TO THE FLOOR AND CAR STARTED ACCELERATING. MY FRIENDS DRIVE IS ON A DECLINE. VERY HILLING AREA IN HARRISON MI. I STARTING PRAYING ASKING GOD TO NOT HIT THEIR CAR, THEN NOT HIT THEIR HOUSES AND I SAW BUSHES THINKING THEY WOULD STOP ME. BUT TO NO AVAIL THE CAR DROVE THROUGH THEM JUST MISSING A TELEPHONE POLE. MY CAR HEADED BACK TO THE STREET GOING TOWARDS THE HOUSE ACROSS THE STREET. I AM STILL PUMPING THE BRAKES. SO I TURNED TO MY LEFT AND WENT THRU A WOODED FENCE HIT A STONE STUMP AND WENT SAILING (ACCORDING TO THE NEIGHBOR OF THE HOUSE) FOUR FEET INTO THE AIR AND CAME CRASHING DOWN ON A TREE. IN MY MIND I WAS THINKING THIS TREE WILL STOP MY CAR PRAYING NOT ENDING MY LIFE. THE CAR HIT THE TREE AND LANDED ON THE GROUND PROCEEDING TO THE STREET AGAIN. I AM NOW DRIVING DOWN DODGE HWY WITH ONCOMING TRAFFIC ON THE WRONG SIDE OF HIGHWAY. I PUT THE CAR IN PARK BUT THE CAR STILL DID NOT STOP. A STREET WAS COMING UP ON THE LEFT SIDE AND I TURNED TO GET OUT OF TRAFFIC AND THIS STREET WAS GOING UPHILL AND THE CAR STOPPED. THE CAR HAS BEEN WITH DEALERSHIP SINCE JULY 6,2020 AND 5 WEEKS LATER ON AUGUST 17, I RECEIVED A LETTER FROM FCA STATING "WE ARE NOT LED TO BELIEVE THAT THE INCIDENT WAS DUE TO A MANUFACTURING RESPONSIBILITY."
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11351942August 29, 2020
ENGINE
I WAS DRIVING DOWN THE ROAD ALL THE SUDDEN MY CHECK ENGINE LIGHT TURNED ON IN MY STEERING LOCKED UP. I PULLED TO A MIDDLE LANE SINCE IT WAS IN A VERY BUSY ROAD AND SHUT MY CAR OFF AND TRIED TO TURN IT BACK ON AND IT STARTED SHAKING. AGAIN TURN THE CAR OFF LET IT SIT FOR A LITTLE BIT TRY TO TURN IT ON AND IT STARTED SHAKING AGAIN. TRY TO THIRD TIME I WAS ABLE TO DRIVE IT HOME THE STEERING WHEEL UNLOCKED AND DROVE IT HOME FINE BUT THE CHECK ENGINE LIGHT WAS ON THE WHOLE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351735August 28, 2020
SEATS
THE PASSENGER SIDE HEADREST DEPLOYED FOR NO REASON. THE CAR WAS NOT ON AND IT "POPPED" WITHOUT ANYONE TOUCHING IT AND THANK GOD NOONE WAS IN THE SEAT AT THE TIME. BUT YET I HAVE A DODGE DEALERSHIP TRYING TO CHARGE ME OVER 400.00 TO REST A HEADREST. REALLY DODGE???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351760August 28, 2020
POWER TRAIN
THE VEHICLE WILL ONLY START WHILE PUT INTO NEUTRAL, WHEN IT DESIRES, THIS DOES NOT WORK ALL THE TIME. HAVE BEEN TOLD BY SEVERAL MECHANICS AND THE DEALER THAT IT IS A ONGOING PROBLEM WITH THE NEUTRAL SAFETY SWITCH IN 2009 AND 2010 DODGE JOURNEYS, BECAUSE THE SWITCH BECOMES LOOSE AND NEEDS ADJUSTMENTS EVERY FEW MONTHS. THIS HAS RESULTED IN MYSELF BEING STRANDED SEVERAL MILES FROM HOME IN A HEAT ADVISORY, THAT RESULTED IN HEAT STROKE, FROM NOT BEING ABLE TO GET ACCESS TO A COOL PLACE WITH FLUIDS AS THE VEHICLE LEFT ME STRANDED FOR SEVERAL HOURS AWAITING HELP. TOW TRUCK DRIVER TOOK NOTE OF THE VEHICLE MAKE AND MODEL AN KNEW EXACTLY WHAT THE PROBLEM WAS AN PLACED IT IN NEUTRAL AND IT STARTED RIGHT UP, WAS ADVISED TO CONTACT AND REPORT A SAFETY ISSUE WITH THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11351828August 28, 2020
AIR BAGS, SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE FRONT DRIVER'S HEADREST EXPLODED AND SEPARATED WITHOUT WARNING. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 123,000.*DT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351886August 28, 2020
ELECTRICAL SYSTEM
BATTERY LIGHT CAME ON MANY TIMES OVER A COUPLE WEEKS. THEN IT WENT INTO BATTERY SAVER MODE. THE RADIO STOPPED WORKING, AIR CONDITIONING, LIGHTS AND THE DASH BOARD HAD EVERY CHECK LIGHT COME ON. IT THEN WOULD NOT SHIFT AND RPMS WENT TO 4 AND 5 BUT ONLY WOULD DO AROUND 20 MPH. BATTERY THRN DIED. AFTER CHARGING BATTERY THEN REPLACING IT WITH A NEW BATTERY AND THE ALTERNATER AND ALL WIRING CHECKED OUT JUST FINE. NO OTHER PROBLEMS COULD BE FOUND BUT STILL THE BATTERY SAVER MODE IS ON AND MY JOURNEY WONT HOLD A CHARGE. THIS ALL HAPPENED WHILE I WAS DRIVING WITH MY CHILDERN IN TOWN GOING AT A SPEED OF 20-30 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351684August 27, 2020
ELECTRICAL SYSTEM
MY CAR IS SHUTTING OFF WHILE I'M DRIVING DOWN THE ROAD. I ALMOST CRASHED LAST NIGHT, THIS IS THE THIRD TIME IT'S HAPPENED OVER THE LAST MONTH. MY DAD IS NOT ALLOWING ME TO DRIVE IT ANY LONGER AND I STILL OWE ON IT SO THAT'S NOT OKAY. I'M A FOSTER PARENT TO 4 CHILDREN AND OUR SAFETY IS ALWAYS IMPORTANT BUT THIS CAR IS A DEATH TRAP WAITING TO HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350755August 22, 2020
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THE CAR WILL NOT START ....I CAN JUMP IT ...GET IT RUNNING BUT THEN WITHIN 2 HOURS IT IS COMPLETELY DEAD I HAVE REPLACED EVERYTHING AND NOTHING IS WORKING FROM WHAT I HAVE READ THIS IS AN ONGOING ISSUE WITH THE DODGE JOURNEY AND THIS NEEDS TO BE FIXED BY DODGE ....THIS IS VERY VERY DANGEROUS BECAUSE IT ALSO WILL STALL OUT WHILE DRIVING IN THE MIDDLE OF THE ROAD....PLEASE PLEASE RESEARCH THIS AND MAKE DODGE DO SOMETHING...I HAVE HAD IT AT THE DEALER AND THEY SAY EVERYTHING TESTS OUT FINE WITH IT ....MY 16 YEAR OLD SON DRIVES THIS VEHICLE AND IF SOMETHING HAPPENS TO HIM BECAUSE OF THE CAR MALFUNCTION I WILL SUE THE [XXX]OFF DODGE !!! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350770August 22, 2020
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
I WAS DRIVING IN MY 2010 DODGE JOURNEY WHEN THE DRIVER HEAD REST DEPLOYED.....NO EVENT CAUSED THE PAINFUL EJECTION. I ALMOST HIT A SEMI COMING IN MY DIRECTION. THERE ARE MANY TESTAMENTS TO OTHERS EXPERIENCING THE SAME FLAW IN THEIR DODGE JOURNEYS. IT SHOULD BE RECALLED......WHO KNOWS IF THIS CAUSES ACCIDENTS AND IT JUST APPEARS AS THOUGH IT WAS A RESULT INSTEAD OF THE CAUSE. THE DEALERSHIP THAT SOLD THIS CAR IS UNABLE TO HELP ME......THE REPAIR IS MY SOLE RESPONSIBILITY. COMPLETELY NEGLIGENT OF CHRYSLER/DODGE,!!! I COULD HAVE BEEN KILLED AND STILL HAVE THE TERRIBLE HEAD PAIN 2 DAYS LATER!!! I FEEL AS THOUGH OTHERS NEED TO KNOW OF THIS DANGER. NOTHING WAS EVEN TOUCHING THE HEAD REST WHEN IT DEPLOYED........MY HEAD WASN?T EVEN TOUCHING IT. THE FORCE WAS SO HARD I HIT THE STEERING WHEEL!*DT*JB*DT CONSUMER STATED SHE PUT METAL CLIPS TO PREVENT THE HEAD REST FROM DEPLOYMENT.*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11350507August 20, 2020
SEATS
THE FRONT PASSENGER HEADREST DEPLOYED FOR NO REASON. THE CAR WASN'T EVEN RUNNING WHEN IT HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350514August 20, 2020
UNKNOWN OR OTHER
THE FRONT PASSENGER HEADREST DEPLOYED WHILE THE CAR WAS PARKED AND SHUT OFF IN THE DEIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350368August 20, 2020
SEATS
ON THE PASSENGER SEAT THE HEAD REST JUST POPPED OPENED FOR NO REASON. THE VEHICLE WAS STATIONARY AT MY HOUSE MY HOUSE WHICH IS ON E WARREN ST WITHIN 1 DAY OF THE HEAD REST POPPING OPEN. THIS NEED TO BE PLACED AS A RECALL. THE REPAIR COST IS TO EXPENSIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350500August 20, 2020
SEATS
AFTER RECLINING THE SEAT, THE PASSENGER'S SIDE HEADREST DEPLOYED. AT THE TIME THE VEHICLE WAS STATIONARY IN A PARKING LOT. NOT SURE WHY THAT HAPPENED. DON'T KNOW WHAT TO DO ABOUT THIS, TAKE IT TO THE DEALER OR WHAT. IS THERE A RECALL ON THE HEADRESTS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350001August 18, 2020
ELECTRICAL SYSTEM
THE ELECTRICAL SYSTEM FAILS OFF AND ON CONNECT TO REAR HATCH DOOR AND REAR HATCH DOOR LOCK RELEASES AND THE HATCH DOOR OPENS WHILE DRIVING. I LOSE THE ABILITY TO GET THE ELECTRIC LOCK TO RELOCK THE HATCH DOOR. A FEW DAYS LATER THE ELECTRICAL ISSUE CHANGES THEN THE HATCH DOOR WILL LOCK AGAIN. VERY DANGEROUS SITUATION....WHEN HATCH FLYS OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350046August 18, 2020
VEHICLE SPEED CONTROL, WHEELS
CRUISE CONTROL STOPPED WORKING ALSO TIRES WORE BARE IN LESS THAN 26K MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349942August 17, 2020
ENGINE, POWER TRAIN, TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE ABRUPTLY SHOOK AND VIBRATED AT START-UP WITH THE TRACTION CONTROL WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT ALSO STATED THE VEHICLE STALLED WITHOUT WARNING UPON DEPRESSION THE ACCELERATOR PEDAL. THE CONTACT SPOKE TO LANDMARK DODGE CHRYSLER JEEP RAM (6850 MT ZION BLVD, MORROW, GA 30260) WHERE THEY INFORMED HIM TO TOW THE VEHICLE TO DEALER TO HAVE THE VEHICLE INSPECTED. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 5.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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