Dodge Journey Complaints

5,556 consumer complaints on file.

#11752059July 22, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Dodge Journey. The contact stated that while driving at an undisclosed speed, the vehicle stalled and failed to stop immediately. The traction control, ABS, and brake warning lights were intermittently illuminated. The vehicle was taken to an independent mechanic, who determined that the calipers, rotors, and brake pads needed to be replaced. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 18V523000 (Service Brakes, Hydraulic); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750522July 15, 2026
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Back up camera works sometimes and sometimes it doesn’t. The screen is either black with a orange camera with a orange line going through it or it works and the picture of blinking then goes black
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750685July 15, 2026
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The rearview backup camera intermittently fails to display an image when the vehicle is shifted into reverse. The camera occasionally works, but most of the time the screen is blank or the image does not appear. I understand that similar 2018 Dodge Journey vehicles were recalled for this exact defect, but my VIN was excluded even though it exhibits the same symptoms. This creates a significant safety hazard because the vehicle does not consistently comply with Federal Motor Vehicle Safety Standard No. 111.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750130July 13, 2026
UNKNOWN OR OTHER
There is a leak somewhere on my driver’s side of my 2018 Dodge Journey. The water is coming up from the floor. The wetness caused my foot to slip off the pedal initially. A mechanic has determined that there is a leak, but can’t determine how to fix it. I’ve seen other people complain about the same issue, without any definitive fixes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749246July 9, 2026
UNKNOWN OR OTHER
I was backing out of the driveway. Pulled forward to a two-way stop and my driver side headrest exploded and shot my head forward and I almost went in a two-way traffic. Now I have whiplash
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11749044July 8, 2026
VISIBILITY/WIPER
My backup camera doesn’t work sometimes and it says that my camera is upside down but it’s not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748798July 7, 2026
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
While driving on a smooth paved road at normal speed, the active head restraint on the passenger seat suddenly deployed without any impact or collision. The headrest struck the passenger in the back of the head, causing pain and a potential injury. The vehicle did not experience a crash, bump, or sudden stop. After deployment, the headrest could not be reset or latched back into place. This appears to be a mechanical failure of the active head restraint system. This defect poses a serious safety risk because it could injure the driver causing an accident and may deploy again unexpectedly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748020July 2, 2026
ENGINE, SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Dodge Journey. The contact stated that while driving approximately 25-30 MPH, the engine made an abnormally loud sound. The check engine and ABS warning lights were illuminated. The contact stated that the failure had progressively worsened. The vehicle was taken to an independent mechanic, where it was determined that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the driver's side of the cabin, underneath the steering wheel, was significantly hot while driving. The manufacturer was not contacted or notified of the failure. The failure mileage was approximately 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747621July 1, 2026
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2012 Dodge Journey. The contact stated that while driving at an undisclosed speed, there was white smoke coming from the vehicle, with the check engine warning light illuminated. The contact stated that the vehicle failed to accelerate above 20 MPH while driving. The vehicle was taken to the local dealer and was diagnosed with catalytic converter failure. The contact was informed that the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 175,589.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747308June 29, 2026
ELECTRICAL SYSTEM
Incident occurred onJune 29, 2026 approximately around 6 pm. The system in question is the electrical. I was pulling out of the parking space at the Safeway parking lot, my arm was rested on the driver side door, window was down, and I heard the automatic door locks engaged. At that exact moment I felt a heavy shock go through my arm. I screamed, and at first I did not know what happened. As I was driving home, I knew the shock had come from my arm resting on the door lock. My left arm had a visible red mark. The incident had just now occurred so it has not been confirmed by anyone. No warning lights, messages, or symptoms.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11746706June 26, 2026
BACK OVER PREVENTION
The contact owns a 2020 Dodge Journey. The contact stated that while reversing at an undisclosed speed, the rearview camera image was intermittently flipped, distorted, and inoperative. No warning lights were illuminated. A dealer was contacted and stated that there was no fix for the failure. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746595June 26, 2026
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, SERVICE BRAKES
ABS Module failure. Replaced ABS module with brand new Mopar replacement. ABS module still will not communicate with system. No traction control, cruise control, multiple lights in dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746403June 25, 2026
BACK OVER PREVENTION
The contact owns a 2019 Dodge Journey. The contact stated that while reversing, the rear-view camera was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact associated the failure with NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746171June 24, 2026
ELECTRICAL SYSTEM
Was driving when power saver mode came on then died on the road. Charged the battery and it died 1 minute later checked the voltage and it appears the pump voltage regulator stopped working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744916June 18, 2026
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Car since bought either won't start or fails to come out of gear then stalls out in reverse or randomly in intersections I have small children and it's dangerous and several mechanic cant figure it out. Replaced batteries starters and issue continues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744875June 17, 2026
SEATS
[XXX]: Driving down a city street, had not braked or slowed down when I heard a loud bang behind me and something hit me in the back of the head. My son was in the car with me and said the headrest had exploded. I had nausea and a headache for a couple of days, which indicates a slight concussion. Saw my doctor the next day and he said to let him know if it got worse, which it didn't. Took the car to my dealership where I purchased the car, Bill Luke Dodge, Phoenix, AZ and they said the headrests were added to my cars warranty, but since my warranty had expired a little over a year ago it wasn't able to be replaced free of charge. I also need to get the passenger headrest replaced before it injures a passenger. It's almost $800 to replace each headrest. I had multiple items fixed under my warranty just before it expired and feel the headrests should have been replaced also. I would have requested they be replaced if I had been notified there was a problem with them. I was driving down a mountain with sharp curves approximately 2 hours before this occurred. If I had still been in the mountains there's no doubt I would have had an accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11744457June 16, 2026
TRACTION CONTROL SYSTEM, VEHICLE SPEED CONTROL
The contact owns a 2017 Dodge Journey. The contact stated that while driving approximately 60–70 MPH, the traction control warning light illuminated. Additionally, the contact stated that while the accelerator pedal was released, the vehicle was shaking erratically. The vehicle was driven to the shoulder of the roadway, and the vehicle was turned off. The contact stated that while attempting to start the vehicle, the vehicle started. The contact stated that the traction control switch was inoperable. The contact stated that the failure was persistent. The vehicle was taken back to CarMax, where the vehicle was purchased. The contact was informed that the vehicle was repaired; however, the failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the vehicle was unsafe to operate. The contact stated that the vehicle was used to transport children. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743828June 12, 2026
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The Electronic Brake Control Module: Anti-Lock Brakes. This has caused the cruise control to stop working, the wheel sensors on the front to stop working. The speedometer (digital and gauge) to stop working and the Engine light to stay on. This has been witness by an Independent service center. The dash sensors would go on and off randomly. Many other repairs have been performed throughout the pass 3 years.Unsure when the first sensor started. Today 6/12/2026 replaced the wheel senors but they do not register on the dash, senors lights remain on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743607June 11, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Car acceleration literally jumping from 30-50mph this is all something that can be felt happening car accelerating when braking is occurring so when slowing the car down it does a speed up then it will begin slowing down then we have the car not wanting to accelerate at all almost like it is stuttering to go this occurs when I get to a red light and it goes green and I press that gas I acts as if something isn’t registering fast enough. I’ve took my car to be serviced for these problems nobody seems to find an issue with the problems occurring the problem puts others at risk because we could possibly collide if I where to brake and the car continues to keep going instead of coming to a complete stop. No it hasn’t been inspected by any manufacturer or police or insurance companies no there weren’t any warning lamps or messages going on at this time yes my car is available for inspection because that is what I need a proper inspection to determine the problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743411June 11, 2026
UNKNOWN OR OTHER
The vehicle has experienced multiple sudden and complete losses of power without warning, creating a serious safety hazard. On May 22, 2026, while driving toward a parking lot exit, the engine abruptly shut off and all electrical systems powered down. After approximately five minutes, the vehicle restarted and I was able to leave. The failed component is UNKNOWN, and the vehicle is available for inspection. This condition puts me and others at risk because the vehicle can lose all power unexpectedly while in motion, increasing the risk of a crash due to loss of propulsion and reduced control. The issue has occurred three times and taken to the dealership 3 times: May 22, 2026 – complete shutdown while driving May 27, 2026 – shutdown while reversing; vehicle would not restart and required towing June 10, 2026 – shutdown again immediately when leaving dealership There were no warning lights, messages, or prior symptoms before any failure. The vehicle has been inspected multiple times by a dealership. Each time, they reported no diagnostic trouble codes and no identified cause. The failures have not been reproduced under dealership testing conditions, despite repeated real-world occurrences, including immediately after release from service. No inspections by the manufacturer, police, or insurance representatives have occurred. Cause remains UNKNOWN. Due to the repeated, unpredictable loss of power and inability to diagnose or repair the issue, I believe the vehicle is unsafe to operate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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