Dodge Journey Complaints

5,556 consumer complaints on file.

#11541125August 28, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The contact owns a 2018 Dodge Journey. The contact stated while driving 75 MPH, the adaptive cruise control (ACC) mode failed to disengage as intended and several unknown warning lights were illuminated. Additionally, the windshield wipers engaged unintendedly and remained engaged after the vehicle lost motive power. The vehicle was pushed to the side of the road. The contact's husband disconnected the battery terminals to turn off the windshield wipers; however, the vehicle failed to restart upon reconnecting the battery terminals. The vehicle was towed to the dealer to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control). The manufacturer was not notified of the failure. The failure mileage was approximately 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541018August 27, 2023
UNKNOWN OR OTHER
went to get in car and the passenger headrest had deployed overnight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540918August 26, 2023
SEATS
Spontaneous deployment of active head restraint of passenger side of vehicle occurred. The passenger seat was occupied when spontaneous deployment occurred which caused passenger to experience head and back pain. The deployment of active head restraint was not the result of collision as the active head restraint spontaneously deployed while the car was in motion. No safety dash features predicted the spontaneous deployment of head rest.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540595August 24, 2023
EXTERIOR LIGHTING
We fixed the driver-side headlight has moisture inside for $189 on 08/01/23. Now, the passenger-side headlight has moisture again. We think that the headlights must be defective headlight. Would you please check that?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540638August 24, 2023
UNKNOWN OR OTHER
Between 2020-2023, my car has completely shut off while driving down the road. I lose all power steering and the ability to use the gas and brake pedals. When this happens there is no warning light at all. Every time I’ve taken it to the dealership they can’t figure out the problem and it keeps happening. In total it has probably shut off on me 20-30 times. It doesn’t matter the situation or how fast I’m going, it just shuts off and stops working. I believe my car starting doing this anywhere from 145,000-180,000 miles. When I get to the side of the road after coasting with what I have left I turn the car off and then back on and it starts right back up no problem. I’m sick and tired of dealing with this and absolutely no one can figure it out. I’ve put so much money into this car and quite frankly it’s a death trap and I know that others with my vehicle are having the exact same problem. Why hasn’t this car been recalled? My children and I could literally die because I may not have time to get over on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540429August 23, 2023
SEAT BELTS
Drivers side seatbelt unbuckles while driving without being touched, I’ve had my car for 5 years, and have been having this issue for a year now
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540436August 23, 2023
SEATS
My headrest on my passenger seat employed during the night. My wife noticed it in the morning when she went to turn the car on for work. My safety or whoever would be sitting in the passenger could be compromised if the headrest would’ve went off while driving. We are worried now that our driver seat might activate for no apparent reason. That would put myself or anyone else on the road in danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539733August 21, 2023
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA, SERVICE BRAKES
The contact owns a 2018 Dodge Journey. The contact stated that while reversing, the back-over prevention screen delayed in responding, before going black and then returning to normal operation. Additionally, the vehicle failed to stop in a reasonable amount of time while depressing the brake pedal. No warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was made not aware of the failure. The failure mileage was approximately 72,862.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539863August 21, 2023
AIR BAGS
Airbag warning light goes on and off at times, sometime remains on for a minute or two and other times goes off immediately. This happens when the turn signal is turned on or when I run over a bump in the road. I had the codes run on it and it shows up as the steering wheel clockspring. This started doing this during summer of 2022 and stopped until recently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539675August 20, 2023
ELECTRICAL SYSTEM
The car inside electrical would turn on, radio on, lighting on, fan on, but the engine light would be on and the car would not start. Not even a tow truck can jump it. I've fixed it once and they said it was the alternator, but that was 6 mths ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539298August 18, 2023
SEATS
Went car this morning and notice the front passenger head rest was pop/broken. There are no accident, hit misuse to car. This is a family car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539055August 17, 2023
AIR BAGS
On 7/17/2-23 I was rear ended at 55mph And my Airbags didn't deploy. On 7/18/2023 I reported it to Dodge I was given a case # told someone would call me in 48 hrs and they told me it was fine to drive, no one ever called. 7/24/2023 My 14th Wedding anniversary got ruined because my Airbags deployed while driving. on 7/25/2023 I reported it to Dodge was told someone would call me in 48 hrs no one did and still hasn't. i have call a numerous times each time nothing, not once have they even asked if I was all right in both incidences.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11538552August 15, 2023
SEATS, AIR BAGS
The other day I noticed my air bag warning light was on on my dashboard. I had my car hooked up to run the codes for the dash lights. It came back as the airbags in the drivers and passenger headrests had popped or started to pop. I had the headrests looked at and the black plastic cover on the back of it is partially coming off. There is a gap between the front of the headrest and the back of the headrest, big enough my finger can fit through. I was not in a car accident or anything like that, my car was parked for a few days and when I went to drive it, this is how I found it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538781August 15, 2023
SERVICE BRAKES, UNKNOWN OR OTHER
My 2019 dodge journey back up camera has not worked since i had the car it shows me a yellow earror sticker n is a blind spot from the flashing of the camera not working this is dangouas and could cause major crash i have tryed to get dealer to fix it now i am not under warrenty and can not fix it now this is not safe at all also my fron breaks was fully replaced brand new everything n still leaking something to wear it hard to press on break this back up camera needs to be recalled n fixed this is not right n very unsafe
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538421August 14, 2023
STRUCTURE
The contact owns a 2019 Dodge Journey. The contact stated that while it was raining, water was entering the cabin of the vehicle. Additionally, the contact stated that due to the water entering the vehicle, the inside cabin of the vehicle was moldy. The vehicle was taken to the dealer, who informed the contact that water was coming in from a gap. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537318August 9, 2023
UNKNOWN OR OTHER
Was told of a catalytic converter recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537046August 7, 2023
AIR BAGS
While I was driving drivers side headrest deployed striking me forcefully in the back of the head
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536825August 7, 2023
POWER TRAIN
When putting the vehicle into park it either shifts rite into park, shows -- on the dash, says R and it's in P for example my husband drove my car put it in the park or so he thought turned the car off and came in the house we all left a little while later I get in my car and it won't start and I look at my dash and it says vehicle not in park and it was clearly in park, went to a friend's house put it in park put my foot off the brake and it started rolling backwards look up at my dash and it's in reverse even though it is in park had to put it in neutral put my emergency brake on and turn it off use the little lever inside the center console to manually shift it into gear
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535719August 1, 2023
AIR BAGS
In June 2023, the air bag light came on intermittently. In July 2023, the air bag light came on and stayed on (no longer intermittent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535035July 28, 2023
UNKNOWN OR OTHER
2018 Dodge Journey, my backup camera is not working as designed and apparently is not part of a recall. When putting the vehicle in reverse it is very difficult to all most impossible to see the image on the screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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