Dodge Journey Complaints

5,556 consumer complaints on file.

#11565686January 16, 2024
STEERING
Hey, The Power Steering Hose Busted for the 2nd Time Last then a Year apart. I believe this is a safety concern because of of no where the car becomes hard to Turn. I also seen that there was a Recall on the Steering hose for 2016 Dodge Journeys. I believe you all should Look into 2017 and 2018 as well. I Live in Minnesota and i Only have this Problem when it gets Extremely cold out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565061January 12, 2024
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, SERVICE BRAKES, AIR, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
The contact owns a 2014 Dodge Journey. The contact stated that while driving at undisclosed speeds, the ABS became disabled. The traction control, ABS, and brake warning lights were illuminated. The lights went off for twenty minutes and then became illuminated again. The vehicle was taken to the local dealer, where it was diagnosed that the ABS pump had an internal failure. The dealer informed the contact that parts were on backorder. The manufacturer was not notified of the failure. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564840January 11, 2024
AIR BAGS
I got in my car to go to work and noticed that the front headrests were busted open. I didn't not know that there were airbags in them, but apparently there are? The car has not been in an accident and was just sitting in my driveway. I have read up on this a little and it has happened to many other people as well. There is no reason for the cause, just a defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564640January 10, 2024
SEATS
Headrest on drivers and passenger seats came apart when seat was layed forward to clean the floors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564270January 8, 2024
AIR BAGS, UNKNOWN OR OTHER
Ignition coil and spark plug
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562375December 28, 2023
SERVICE BRAKES
The ABS light and Check engine light came on and dash began flickering. Vehicle also experienced sputtering issues and hesitation on acceleration. Vehicle was inspected by an independent technician who recommended taking it to a dealership for an ABS Module. The Vehicle was taken to the dealership and dealership determined that an ABS control and ABS module were needed. Parts were ordered, however, after contacting Chrysler customer care I learned that the ABS module is back ordered and on hold for engineer review. According to the representative I spoke to, folks have been waiting months for this part and it has been a high volume part order. The part number is 68164594AA. According to the rep, the part may take until April to arrive. If this is true it sounds like a significant number of people may be having a serious issue with their Dodge vehicle ABS module.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562119December 27, 2023
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
I bought my 2017 Dodge Journey in September 2021, as I was driving home I noticed an issue with acceleration. I would have my foot on the throttle and the vehicle would seemingly convulse, like accelerate then bow down and repeat. I brought It back to the dealership and they kept it for a week and returned my vehicle stating they couldn't figure out the issue. to this day it still does the same thing! Its so dangerous especially when pulling out from a stop sign or a highway into flowing traffic. Sometimes My car will accelerate Great! Mostly its slow and harsh when im on the throttle. Only stops when I release the gas petal or floor it... NOT SAFE The dealership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561440December 22, 2023
POWER TRAIN
The transmission went out. You would hit gas, hear engine but wouldn’t go anywhere.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560972December 19, 2023
SEATS
Passenger headrest activated without warning striking passenger in the head while driving. x84 recall in effect. Dealerships wont return phone calls for the repair. no trouble indicator lamps
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11560975December 19, 2023
ENGINE
Engine oil filter housing made of cheap plastic. Sitting under the intake in the V part of the engine between the cylinder heads. PLASTIC housing with hot oil trapped in the middle of the engine. Dries out the seals and causes housing to crack. Well known issue, all aftermarket housings are made of aluminum because of this. Due to location oil leaks into that V area and pools continuously. After driving around a corner large amounts slosh over and down the back of the trans and onto the exhaust and on the drivers side wheels. Well known fault costing consumers at least $500 to repair a faulty part due to no recall. Please make them do a recall this can start a fire or cause crashes from oil getting on the tires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560786December 18, 2023
SEATS
Without warning or physical contact, front passenger headrest deployed. Had someone been in the seat at the time, an injury would have occurred as parts came flying out of it when it deployed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560503December 17, 2023
ENGINE
My engine light came on my vehicle and the dealership says it’s a catalytic converter problem and I need a new one. That part apparently is recalled on other vehicles but not on mine for the year 2017. But other vehicles are having issues with that part as well and the dealership says the manufacturer should pay for it since it’s recalled but the manufacturer told me no due to not being in a certain year. I have kids and need my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560410December 16, 2023
ELECTRICAL SYSTEM
My vehicle has been stalling out while driving, to the point of the brakes lock up, once it’s in park you can’t get it out of park, or can’t get the vehicle to turn off while stalled out, literally have to disconnect the battery, and reconnect it to maybe get the car a fresh start to turn over and return power to systems. The check engine light pops on when stalled but not normally and is coding for crankshaft position sensor a circuit. My vehicle apparently doesn’t have an open recall; but have seen this same issue has been a recall on the same year, make, and model, just not mine. The dodge dealership would rather me sell them my car and buy a new one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560387December 15, 2023
ELECTRICAL SYSTEM
Horn randomly blows while driving and while parked with engine off. Only solution is to remove fuses to disable horn. No way to blow horn now to alert other drivers of a dangerous situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560371December 15, 2023
ELECTRICAL SYSTEM
The vehicle is available for inspection upon request. I (and several other owners of a Dodge Journey vehicle) have noticed the horn sounding randomly. Myself and others with the same complaint believe it to be a faulty/failing Horn Contact Switch, located in the steering wheel. (I believe it is MOPAR part # 5189428AC ) The safety concern is that horn sounds randomly. When this happens while stopped at red lights, motorists in front of me tend to rapidly accelerate into cross traffic. I believe the safety concern is self explanatory. As it is a random occurrence, it has not been confirmed by a dealership. (Though there are countless videos posted to YouTube as well as complaints posted to message boards.) There are no warning lamps or indications that a connection is faulty/failing. According to my research, this has been an ongoing issue for Dodge Journey owners for several years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559981December 13, 2023
UNKNOWN OR OTHER
Traction control goes off without warning at random times. In different weather conditions for no reason. Car jerks and will no longer accelerate. Have cause several dangerous situations while driving this car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559352December 10, 2023
AIR BAGS, ELECTRICAL SYSTEM
Horn honks randomly will driving or turned off/parked. Windows go up/down on their own. Locks/unlocks. wipers turn on/off. Emergency flashers turn on/blink all on their own. Appears to be an issue with security system. Replaced TIPM and still having issues with all of the above. My truck is dead every day, replaced battery twice & crack shaft sensor, still having issues. There is a ticking noise and sounds like my truck is trying to turn itself on without the key in the ignition. Airbag light will not go off. This vehicle is 13 years old and Dodge needs to do a recall for all the issues people are reporting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559070December 8, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My back up camera isn't working and none of the locks work with the key fob. I bought my car from a car lot and it was a fleet car and it says all recalls have been fixed but my car hasn't been fixed at all and I don't know why. My car won't even charge my phone at all in either port so it has a big wiring problem. I have kids and grandkids in my car all the time and I can not see behind me because my camera hasn't worked since the day I got it which is 10/20/23 and that is really dangerous and I can't even charge my phone to call someone even if I do have an accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557767November 30, 2023
ENGINE
The contact owns a 2019 Dodge Journey. The contact stated that while driving at an undisclosed speed, the brake sensor and the check engine warning lights illuminated. The contact stated that when she depressed the accelerator pedal, the vehicle seemed to be losing motive power. The contact stated that the speed odometer was inoperable and several unknown warning lights were illuminated. The vehicle was taken to the dealer; however, the failure could not be duplicated. The contact was informed that the brake sensor was replaced; however, the failure reoccurred. The vehicle was taken back to the dealer two days later and the failure could not be duplicated. The vehicle was not repaired. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556800November 25, 2023
SEATS
The passenger headrest burst open in its own with no incident causing it to do it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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