Dodge Journey Complaints

5,556 consumer complaints on file.

#11584704April 23, 2024
UNKNOWN OR OTHER
I keep getting a navigation map update warning. When i try to update the map data i am told by dodge that the map updates are no longer available. I expect to pay for the updates and the fact that they are not available is causing issues. When currently using the nav system i have found that road exists that are supposed to be on the left road side have changed to the right. This caused sudden lane changes and has the potential of causing accidents, As stated I expect to pay for the updates and not have them available is a safety issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584398April 22, 2024
AIR BAGS, STEERING, SUSPENSION
Hi I owned JOURNEY 2015 since 2 years all of sudden I noticed some fluids red colour under the HOOD leaking drastically so I parked the vehicle at my Driveway I came to know from my neighbours that they have a recall on there JOURNEY 2014 v4
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584626April 22, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
COMPONENT malfunction: ABS control module (module is part of the Electronic Stability Program and Traction Control System). Available for inspection: Upon Request. Safety risk: Random locking of front abs system at speeds of 20mph or less (GREAT concern for event happening at a greater speed ). Vehicle Manufacturer: admits known risk and problem w/ the Abs control module and traction control system and is researching problem-matic modules, but will they not issue a recall. part is not available . Warning lamps were after the first event (3-13-24): ESP and Traction control. videos are difficult to catch do to the random nature of the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584225April 20, 2024
ELECTRICAL SYSTEM
I backed out of a parking spot at work and the backup camera was working fine. A little over an hour later I was backing out of the driveway and the backup camera display had rotated 180 degrees and was upside down. It has been upside down since.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583866April 18, 2024
SERVICE BRAKES
The ABS module has failed and no replacement parts are available. The vehicle cannot get passed inspection from the state of Texas because this module failure. No service facility can't get them part needed to repair brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583593April 17, 2024
ELECTRICAL SYSTEM
No warning. Car caught on fire due to electrical issues in the back lighter port.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11582837April 14, 2024
POWER TRAIN, ENGINE
Car started shifting erratic
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582889April 14, 2024
EXTERIOR LIGHTING
Left headlamp seal is bad. Condensation on inside has diminished brightness. The right lamp also leaked but was replaced under warranty. My warranty has expired but, as a safety issue, I believe the faulty lamp should be replaced at no charge. I'd be happy to have the bad headlamp inspected by a dealer or whoever.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582764April 13, 2024
UNKNOWN OR OTHER
My engine dies while I'm driving without any warning/indicators. The engine light comes on as well. The diagnostic code reads P0335. There is a recall for my make model year but my VIN isn't listed in Dodge's database. There have been multiple incidents over the past few months
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582526April 12, 2024
AIR BAGS
Airbag light comes on and won't go off. There’s not a reason to or it to be on such as impact.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582584April 12, 2024
ENGINE
The contact owns a 2015 Dodge Journey. The contact stated while driving at unknown speeds, the check engine warning light illuminated, the instrument panel flashed, and the vehicle turned off. The contact stated that the vehicle restarted approximately 15 minutes later and was taken to the residence. The vehicle was taken to the dealer where the flash software, power train control module, anti-lock brake system, wiring three-way, crankshaft position, and sensor battery were replaced. The contact received notification of the Emissions Recall U67 for the Catalytic Converter Efficiency, however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 100,101.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581243April 4, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
When trying to start the car in the past every now in then I would get a one click and no start I tried to shift into neutral and nothing the same , I played with the button by turning g off and back on a few time and it would start and it started to get harder to get it to start and now it will only click and no start , I replaced the battery and starter was checked out and is good all battery ends are new and new battery cables , I know Google is no auto mechanic but the post I have read there is a lot of dodge journeys that has this issue when I called dodge I was told to bring it in and I will be charged , also about every 4th time I hit the door locks from the door as soon as the door shuts the horn beeps 3 times and all the doors unlock , need help please from what I am understanding it's something to do with the anti theft or the neutral safety switch inside the transmission ,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580870April 3, 2024
AIR BAGS
The contact owns a 2016 Dodge Journey. The contact stated that at start-up and and while driving at various speeds, the air bag warning light illuminated followed by a warning chime. The vehicle was taken to an independent mechanic for assistance, but the contact was referred to the dealer. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was 122,128.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580740April 2, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Dodge Journey. The contact stated when the vehicle was started, the stability-track, check brakes, and ABS warning lights were illuminated. The contact drove the vehicle to an independent mechanic who diagnosed the vehicle and determined that the ABS module needed to be replaced and reprogrammed. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 15V675000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic). The failure mileage was 103,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580340March 31, 2024
ELECTRICAL SYSTEM, STEERING, VEHICLE SPEED CONTROL
The car will be driving and just completely shut off in traffic power steering locks up. You can’t get the car into park. The windshield wipers go crazy the screen goes black. It starts doing clicking sounds I had to have the firemen come and get me out of the road my car stopped since the second time this is so dangerous, they cannot figure out what’s wrong with it I replaced the battery @ the dealership, I’ve replaced the alternator at Aamco. I bought this car in 2016 new off the lot. I’ve had many problems with the electrical. This is just the worst .my radio turns on and off at Will .my driver side window will not roll down unless it’s below 30° outside which is super strange, and my air conditioning turns itself on turns itself off, but this was the scariest this is happened before last year and I had Aamco look at the transmission. They said that the transmission had a lot of metal in it that they have seen a lot in these dodges but they cleaned it out for me and it was fine, but this is the same thing that was happening and this is not a transmission Thing this is a power thing it just loses power completely. My car only has 100,000 miles on it I’ve taken care of my car I’m the only owner. All those miles are highway miles from visiting family. I never drive my car anywhere further and then in my neighborhood which is a .5 radius and I work from home so I rarely drive my car so 100,000 miles it isn’t a high number for a car that’s taken care of that isn’t driven often.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579476March 26, 2024
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, VEHICLE SPEED CONTROL
The contact owns a 2014 Dodge Journey. The contact stated that while driving at various speeds, an abnormal clunking and knocking sound was heard. The traction control, ABS, and AWD warning lights were illuminated. The contact stated that the vehicle failed to accelerate as needed. The vehicle was taken to an independent mechanic, who replaced the brakes and sensors. The vehicle was taken to another independent mechanic, who referred the contact to the local dealer for assistance with the ABS module. The vehicle was taken to the local dealer, where it was diagnosed that the ABS module was corroded and there was no recall coverage. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 109,004.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578574March 20, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I am currently having an issue where my climate control turns itself on even after I turn it off. Just recently my dual control for the climate would switch back to single even after selecting to have it dual. At this moment my air/heat is always on and I really have no need to keep the windows down unless it gets too warm and I need to let cooler air in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578331March 19, 2024
UNKNOWN OR OTHER
The front passenger headrest deployed for no reason. No hit or collision occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578011March 18, 2024
UNKNOWN OR OTHER
both driver and passenger headrests popped open randomly while my car was in park
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578102March 18, 2024
ENGINE
On/about [XXX] I was driving from St. Petersburg, Florida to Winter Park, Florida. I was eastbound on [XXX]. The traffic was heavy and therefore slow. As I was proceeding at about 35 mph, the engine suddenly died. The vehicle became difficult to steer and the brakes felt abnormally difficult to apply. I was able to coast to the small space that separated the inside lane from the divider separating the eastbound lanes from the westbound lanes. After coming to a stop, I put the car in park. I then tried to restart the vehicle. The vehicle started normally and I resumed my travel. My safety and the safety of other drivers was put at risk by the sudden stopping of the engine in the middle of traffic. The problem has not been reproduced or confirmed by a dealer or independent service center. Since the incident, neither the vehicle nor the engine has been inspected by the manufacturer, police, insurance rep or anyone else. There were no warning lamps, messages, or other symptoms prior to or after the failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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