Dodge Journey Complaints

5,556 consumer complaints on file.

#10564357February 14, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKES WERE DEPRESSED AND THE REAR END OF THE VEHICLE VEERED TO THE RIGHT. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS DIAGNOSED BUT THE REPAIRS WERE UNKNOWN. THE MANUFACTURE WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 7,125. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563694February 10, 2014
SERVICE BRAKES
HAD JUST PURCHASED THE CAR. WHILE DRIVING CAR A WEEK LATER, I HIT THE BRAKES TO SLOW DOWN FOR A TRAFFIC LIGHT. STEERING WHEEL STARTED SHAKING. HAD TO LET OFF THE BRAKES TO KEEP CONTROL OF CAR. REAPPLIED BRAKES AND GOT STOPPED. PULLED OVER TO CHECK WHEELS. EVERYTHING WAS GOOD. TOOK TO MECHANIC AND SAID I NEEDED ROTORS AND PAD. HAD THEM REPLACED. WITHIN 7000 MILES, SAME PROBLEM. HAS CONSTANTLY BEEN A PROBLEM. HAVING TO GET NEW PADS AND ROTOR ABOUT EVERY 7000-10000 MILES. THIS IS NOT RIGHT. SOMETHING NEEDS TO BE DONE AND HEAVEN FORBID YOU ARE CLOSE TO WARRANTY. I THINK DODGE TRAINS THEIR TECHNICIANS TO COVER UP PROBLEMS TO MAKE IT TO WARRANTY SO THEY DON'T HAVE TO PAY FOR IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562678February 3, 2014
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
PURCHASED VEHICLE NEW FROM DEALER. THE AIRBAG LIGHT STAYS ON WHEN OUTSIDE TEMP GETS BELOW 40 DEGREES. AFTER OWNING THE JOURNEY FOR A YEAR, WE HAVE HAD TO REPLACE TIRES, BRAKES, AND ROTORS AFTER ONLY 10,000 MILES; REPLACE A FAULTY BATTERY AND COMPLAINED TO DEALER ABOUT THE AIR NOISE AT DRIVER DOOR, WINDOWS ROLLING DOWN AND DOORS UNLOCKING BY THEMSELVES, HARD SHIFTING IN AUTOMATIC TRANSMISSION ALL WITHIN THE ODOMETER READING 15,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562200January 30, 2014
STEERING
POWER STEERING HOSES RUPTURING FROM COLD WEATHER. SECOND HOSE IN LESS THAN 1 MONTH TO BLOW OUT WHILE VEHICLE IS PARKED AND WARMING UP. MANY PEOPLE ONLINE WITH SAME COMPLAINT, WHEN IT GETS COLD THE JOURNEY STARTS BLOWING THE POWER STEERING HOSES. SEEMS TO HAVE BEEN A PROBLEM FROM THE START, BUT THE PROBLEM HASN'T BEEN FIXED AND NEWER MODELS ARE STILL EXPERIENCING THIS PROBLEM. THE MECHANIC FEELS THIS IS DUE TO THE MATERIAL BEING USED IS NOT THE APPROPRIATE MATERIAL, IT IS TOO HARD AND BRITTLE. ONCE THE HOSE BLOWS OUT YOU LOSE THE POWER STEERING WHICH IS DANGEROUS AND IT STARTS TO GET SMOKE INSIDE THE VEHICLE AS THE POWER STEERING FLUID IS SMOKING IN THE ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561762January 28, 2014
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE IGNITION KEY FAILED TO START. THE ENGINE ALSO VIBRATED AT INITIAL START-UP AND THE CHECK ENGINE WARNING LIGHT REMAINED ILLUMINATED. THE DEALER REPLACED THE ENGINE KEY HOWEVER THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR FURTHER INSPECTION. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 46,000 AND THE CURRENT MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561818January 28, 2014
EXTERIOR LIGHTING, VISIBILITY
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE WINDSHIELD WIPERS WOULD ACTIVATE INDEPENDENTLY WHENEVER THE VEHICLE WAS IN OPERATION. THE CONTACT DISABLED THE FUSE IN ORDER FOR THE WIPERS TO BECOME INOPERATIVE. IN ADDITION, BOTH TURN SIGNALS AND HIGH BEAM HEADLIGHTS FAILED TO FUNCTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 89,528. UPDATED 01/11/2017*CT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561887January 28, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT THE INTERIOR LIGHTS WOULD FAIL SPORADICALLY. THE BATTERY WAS REPLACED TWICE OVER A PERIOD OF TWO YEARS BUT THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO A DEALER AND DIAGNOSED THAT THE DRIVER'S SIDE DOOR SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561909January 28, 2014
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE PASSENGER'S SIDE HEATER WAS BLOWING OUT COLD AIR. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE RADIATOR AND THE HEATER COIL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561150January 23, 2014
TIRES, SERVICE BRAKES, WHEELS, STEERING
WE BOUGHT THE DODGE JOURNEY IN DEC 2012 3 WEEKS OR SO LATER I RETURNED TO DEALERSHIP WITH A CLICKING SOUND WHEN I MOVED THE STEERING WHEEL THAT THE FRONT END WAS SHAKING AND THAT THERE WAS A LOAD ROAR LONG STORY SHORT EVERY 6 MONTHS ROTORS BRAKES TIRES ARE HAVING TO BE REPLACED AND I GUESS WHAT REALLY SET THINGS MORE IN MOTION WAS JAN 21 2014 WHILE TRAVELING DOWN THE INTERSTATE TO TAKE A SICK CHILD TO THE DR THE LEFT FRONT TIRE VALVE STEAM BLEW OUT MY HUSBAND GOT THE CAR OFF THE ROAD ONLY TO JACK IT UP TO CHANGE TIRE WHEN THE WEIGHT OF THE VEHICLE BENT THE JACK CAUSING IT TO FALL ALMOST ON MY HUSBANDS FOOT, WE BOUGHT THIS CAR BECAUSE IT WAS A V6 AND HAD THE ROOM WE NEED TO TRAVEL TO DR APPTS WITH OUR SPECIAL NEEDS CHILD BECAUSE WE HAVE TO TRAVEL SO FAR I HAVE HAD NOTHING BUT TROUBLE THE DEALERSHIP AFTER A FIGHT AGREED TO PUT NEW BRAKES THE MACHINED THE ROTORS AND SAID THE STEERING WAS A DODGE THING NOTHING TO WORRY ABOUT ONLY THE LOAD CLICKING WHEN PULLING IN OR OUT OF A PARKING SPACE AND THE ROAR IN THE FRONT THEY CLAIM IS THE RAOS AND THEY ALSO AT THIS TIME PUT 4 NEW TIRES ON THE CAR NOW MIND YOU THIS WAS ALL DONE 7/6/13 AND THEY DONE ALL OF THIS WHEN THEY PURCHASED THE CAR IN 11/20/12 AND WHEN I GO BACK IN TO THE CAR FAX EVERY 6 MONTHS THE BREAKS ROTORS AND TIRES HAVE TO BE REPLACED. NOW HERE IT IS 6 MONTHS LATER FOR US AND BLOW OUT ALSO WE JUST CHANGES THE ROTORS AND BRAKES ON THE 11 OF THIS MONTH SO SEE THE 6 MONTH DEAL WITH THIS CAR AND WHEN SEARCHING OTHER COMPLAINTS I AM FINDING THE SAME PROBLEM I HAVE CONTACTED CHRYSLER AND THEY SAY CALL MY DEALERSHIP I INFORMED [XXX] AT CHRYSLER IT WAS NOT THE DEALERSHIPS PROBLEM THEY DIDN'T MAKE THE CAR. IT IS A DEATH TRAP THERE ARE SO MANY MORE ISSUES WITH THIS CAR BUT THE DEADLY ONES ARE THE TIRES BLOWING OUT THE BRAKES CRUMBLING AND THE ROTORS WEARING OUT WITH IN 6 MONTHS THANK U AND I SO HOPE THAT SOMEONE CAN HELP US. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561200January 23, 2014
SERVICE BRAKES
AT 19,000 MILE I HAD TO REPLACE THE BRAKES, THEN ANOTHER 41,000 REPLACE BRAKES, AT 66,000 REPLACE BRAKES, AND REAR BRAKES LOOKED UP AT THE COST OF 650.00. REPLACING BRAKES 90,000 AGAIN!! THIS HAS BEEN THE MOST EXPENSIVE "FAMILY CAR" I HAVE EVER OWNED. TIRES- I HAVE HAD 4 SETS OF TIRES!! THEY ONLY MADE ONE TIRE (KUMO) FOR A 19" RIM AT A COSTLY EXPENSE. NOW GOODYEAR MAKES A TIRE THAT IS A BETTER GRADE. I HAVE HAD MORE MONEY IN THIS CAR THAN ITS WORTH. NEVER WILL BUY A DODGE AGAIN. THEY CUT A LOT OF COST BUILDING THIS CAR!! AS ADVERTISED AS A FAMILY VEHICLE!! WHAT A JOKE!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560510January 18, 2014
ELECTRICAL SYSTEM
SUDDENLY THE GAUGES ALL WENT TO ZERO, INCLUDING THE GAS. THE HEADLIGHTS CAME ON. THE WIPERS ALL CAME O. THE RADIO STOPPED WORKING. ALL OF THE BLINKERS MAKE NOISE. THIS OCCURS IF THE CAR IS STOPPED OR IF THE CAR IS IN MOTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560179January 16, 2014
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EQUIPMENT ADAPTIVE/MOBILITY
I HAVE ALSO BEEN DEALING WITH THIS SAME ISSUE FOR THE PAST 6-8 MONTHS AND BASED ON OTHER COMPLAINTS I HAVE READ I AM NOT THE ONLY ONE.. THE ELECTRICAL RANDOMLY GOES OUT WHILE DRIVING. SOMETIMES IT WILL COME BACK ON ITS OWN BUT MOST OF THE TIME I HAVE TO PULL OVER TO TURN CAR OFF AND RESTART. WINDOWS, BLINKERS, AC, RADIO, WIPERS, HAZARDS, AND EXTERIOR BRAKE LIGHTS, ETC GO OUT. (I DO NOT LOSE CONTROL OF DRIVING BUT FEAR THAT IS WHAT IS NEXT, BASED ON OTHER PEOPLE'S COMPLAINTS OF SIMILAR ISSUES). THE DEALERSHIP CANT FIND THE PROBLEM, COULDN'T REPLICATE ISSUE (HAD TURNED OFF CAR DESPITE MY TELLING THEM IT WORKS AFTER RESTARTED), AND TOLD ME TO BRING IT BACK NEXT TIME HAPPENS SO THEY CAN SEE (AS IF THEY DIDN'T BELIEVE ME)..I HAVE BOUGHT BACK AGAIN. ONLY HAVE APPROXIMATELY 3,000 MILES LEFT ON THE EXTENDED WARRANTY- SEEMS THEY ARE WAITING WARRANTY OUT. THIS IS A POSSIBLE DANGEROUS SITUATION THAT CAN CLAIM LIVES, IF SOMEONE DOESN'T SEE ME BRAKING, TRYING TO TURN, WIPERS WOULDN'T WORK DURING A RAIN DOWNPOUR ONCE.. DODGE NEEDS TO ADDRESS THIS AS A WHOLE!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559659January 13, 2014
SERVICE BRAKES
THE BRAKES ON THIS VEHICLE DO NOT WORK. EVERY SINGLE YEAR, FOR THE PAST 4 YEARS, I HAVE HAD TO PURCHASE A NEW BRAKE SYSTEM FOR THIS CAR AT A COST OF HUNDREDS OF DOLLARS. DODGE AND THE DEALER ARE AWARE OF THE PROBLEMS BUT THEY REFUSE TO RECOGNIZE IT. THIS IS MY SON'S CAR AND I DON'T FEEL SAFE HAVING HIM DRIVE IT. I PURCHASED A LEMON! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559735January 13, 2014
ENGINE
VEHICLE STARTED TO HAVE A CLICKING NOISE A MONTH PRIOR TO FAILURE. AFTER A COLD SNAP, THE ENGINE BEGAN RUNNING VERY ROUGHLY AT START. DIAGNOSTICS SHOW THAT THE #2 CYLINDER IS FAILING, AND LEADING TO WEAK AIR INTAKE IN CYLINDERS #4 AND #6. MY RESEARCH HAS INDICATED THAT DODGE IS AWARE OF THOUSANDS OF COMPLAINTS OF A CYLINDER HEAD FAILURE IN THE ENGINE IN THIS MODEL OF CAR. THESE FAILURES HAVE LEAD TO A NATIONWIDE SHORTAGE OF THE PARTS TO FIX THE PROBLEM, I AM CURRENTLY 379TH ON A LIST REQUESTING THE PARTS TO FIX THIS PROBLEM. DODGE SEEMS TO BE KNOWINGLY AWARE OF A MAJOR DESIGN FLAW AND IS OFFERING NO HELP TO PEOPLE LIKE MYSELF THAT ARE OUTSIDE OF WARRANTY COVERAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559535January 12, 2014
SEATS, SEAT BELTS
SEAT SIDE PANEL COMING OFF AFTER PLASTIC TABS BROKE, SEAT BELT IS ATTACHED TO THIS PART AND THE DAMAGE GETS WORSE EVERY TIME I GET IN THE CAR, SINCE THE PANEL IS WHERE A PERSON WOULD GET IN THE CAR AND THE PANEL IS ONLY HELD ON BY 2 SMALL PLASTIC TABS THAT ARE NOT MEANT FOR HOLDING A PERSONS WEIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559335January 10, 2014
ELECTRICAL SYSTEM
WHILE DRIVING THE CAR STARTED TO SPUTTER WITH THE WIPERS GOING EXTREMELY FAST THEN STOPPING AND COMING BACK ON. DOOR LOCKS WOULDN'T WORK WITH KEY FOB OR DOOR BUTTONS, LEFT LOW BEAM AND RIGHT HIGH BEAM WOULDN'T WORK, NEITHER FRONT TURN SIGNAL WOULD WORK, AND TEMP GAUGE WAS OFF BY 30 OR 40 DEGREES. REPLACED THE BATTERY AND NONE OF THE ISSUES WERE FIXED. HAD TO TAKE IT TO THE CLOSEST MECHANIC IT FINALLY SHUT DOWN COMPLETELY ON HIM WHILE RUNNING TESTS. HE CALLED THE LOCAL DODGE SERVICE CENTER AND THEY TOLD HIM IT IS A KNOWN ELECTRICAL ISSUE WITH JOURNEYS AND DURANGOS THAT THEY SEE ALL THE TIME. HE HAD TO ORDER A COMPLETE NEW INTEGRATED POWER MODULE OR FUSE AND CIRCUIT BOARD FOR $860 PART ONLY. WHEN HE ORDERED THE PART OUT OF CHICAGO THEY ONLY HAD 1 IN STOCK AS THE GUY STATED THEY CAN'T KEEP THESE IN DUE TO SO MANY ISSUES. CAR IS RUNNING NOW BUT IT IS AT THE DEALER SERVICE CENTER BECAUSE ONLY THEY CAN RESET THE COMPUTER SO EVERYTHING WORKS AS NORMAL. SO, ANOTHER $100+ FOR THAT AS WELL. THIS NEEDS TO PLACED IN A RECALL STATUS BEFORE SOMEONE IS SERIOUSLY INJURED WHEN THEIR CAR SHUTS DOWN WHILE DRIVING. I WILL BE SUBMITTING A REIMBURSEMENT REQUEST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559277January 9, 2014
STRUCTURE:BODY
ROOF IN BACK END IS LEAKING INTO CEILING THEN DRIPPING DOWN INTO THE FLOOR BOARD. COMPLETELY SOAKED. HAVE NOT EVEN HAD MY DODGE JOURNEY 2013 FOR A YR YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559273January 9, 2014
ELECTRICAL SYSTEM
VEHICLE WOULD NOT CRANK OUT OF BLUE WAITED FEW DAYS AFTER BEING TOWED TO DEALER WAS TOLD NO PROBLEMS W CAR NO CODES THEN CAR BEGAN TO CRANK...WEEK LATER WILL NOT CRANK. THEN AS DRIVING THE CAR ALL POWER CUTS OFF NO LIGHTS NO RADIO NO HEAT NO WIPERS NOTHING HOUR LATER AT A SPEED OF 35 MILES AN HOUR CAR SHUTS DOWN ENGINE AND ALL. TOOK AGAIN TO A DEALER WHO PUT ON MOBILE WEB POD THING AND WAS TOLD CAR WAS READING NO ERROR CODES BUT OBV A MAJOR PROBLEM. DODGE NOT WILLING TO PAY AND CAR SAYS NO RECALLS YET CAR CUTS OFF WHILE IN GEARS AND SOMETIMES WONT CRANK AT ALL AND DEALER CANNOT DIAGNOSE TO FIX PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558535January 5, 2014
ELECTRICAL SYSTEM
CAR WILL INTERMITTENTLY NOT START. ALL LIGHTS, WINDOWS, LOCKS, RADIO ETC STILL WORK, JUST "CLICKS" WHEN YOU TRY TO START IT. THIS HAS HAPPENED TOO MANY TIMES TO COUNT. TYPICALLY IT WILL START AFTER A FEW TRIES. BATTERY HAS BEEN REPLACED- THAT IS NOT THE PROBLEM. CONTACTED DODGE AND THEY STATED "NO RECALL FOR MY VIN - TAKE TO A LOCAL DODGE DEALER TO HAVE IT INSPECTED." WE ARE A MILITARY FAMILY AND I AM A MOTHER OF 3 CHILDREN- IT IS NOT SAFE OR RELIABLE WHEN MY VEHICLE DOESN'T START REPEATEDLY. IT IS OBVIOUS DODGE KNOWS THAT THIS IS A PROBLEM, THEY NEED TO TAKE RESPONSIBILITY FOR THEIR FAULTY VEHICLES AND REPLACE WHAT IS WRONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558537January 5, 2014
WHEELS, TIRES
WHILE DRIVING HOME FROM LOCAL GROCERY STORE, REAR DRIVERS SIDE TIRE SUDDENLY BECAME FLAT. I WAS ABLE PULL OVER TO THE SIDE OF THE ROAD. WHEN MY HUSBAND ARRIVED TO HELP, HE ATTEMPTED TO PUT IN SOME "FIX A FLAT" TO GET ME TO THE TIRE STORE LESS THAN 2 MILES AWAY AND THE VALVE STEM WENT COMPLETELY INSIDE AND ALL AIR WAS RELEASED FROM TIRE. HE PUT ON THE SPARE AND WE TOOK THE TIRE TO THE TIRE STORE AND HAD TO PURCHASE A NEW VALVE STEM WITH SENSOR IN IT. AGAIN, DODGE IS PUTTING FAULTY EQUIPMENT INTO THEIR CARS AND NOT ACKNOWLEDGING OBVIOUS FLAWS IN THEIR VEHICLES. THIS IS ANOTHER EXAMPLE OF A SAFETY RECALL THAT DODGE SHOULD BE FORCED TO PUT IN PLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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