Dodge Journey Complaints

5,556 consumer complaints on file.

#10584161April 22, 2014
WHEELS, TIRES
CAR STARTED SHAKING VIOLENTLY, STOPPED AT A TIRE COMPANY(BAYARD TIRE IN BAYARD FLORIDA) AND TECH SAID LEFT REAR TIRE BELTS WERE BROKEN. THIS IS THE FIFTH KUMHO TIRE THAT THIS HAS HAPPENED TO. I HAD THE FRONT 2 REPLACED IN APRIL OF 2012 (39000) AND THE REARS REPLACED IN SEPT. OF 2012(40000) NOW THE LEFT REAR TIRE HAS DONE THE SAME THING AT 55000 MILES. THIS COULD CAUSE A MAJOR ACCIDENT IF IT WOULD HAVE BLOWN OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10582915April 15, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE DRIVER'S SIDE POWER WINDOW CONTROLLER FAILED AND HE WAS UNABLE TO ACTIVATE ANY ELECTRONIC COMPONENTS ON THE VEHICLE. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE EXACT FAILURE BUT REPLACED THE STARTER, BATTERY AND ALL OF THE FUSES. THE REMEDY FAILED TO REPAIR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 114,000 AND THE CURRENT MILEAGE WAS 114,005.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10582977April 15, 2014
UNKNOWN OR OTHER, VISIBILITY
JUST ENTERED THE FREEWAY TO GO HOME FROM WORK. I HEARD AN EXPLOSION THINKING IT WAS A TIRE.,PULLED OVER AND REALIZED MY DRIVER SIDE BACK DOOR WINDOW WAS EXPLODED FROM THE INSIDE OUT.I WAS THE ONLY ONE IN THE CAR AT THE TIME, THERE IS NO REASON THIS SHOULD HAVE HAPPENED. I HAVE ONLY HAD THIS CAR SINCE OCTOBER 2013. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579008April 10, 2014
ENGINE
I PURCHASED MY 2009 DODGE JOURNEY IN MAY 2008. I HAVE HAD SERIOUS ISSUES WITH THIS CAR SINCE PURCHASING THE CAR. THE MAIN PROBLEM WITH THIS CAR IS THAT THE ENGINE HAD TO BE REPLACED WITHIN 3 YEARS OF PAYING FOR THE CAR. THIS IS HIGHLY UNHEARD OF. WHILE WAITING FOR ALL PARTS TO ARRIVE, TAKING 3 MONTHS TO ARRIVE, I WAS NOT OFFERED A LOANER CAR OR ANYTHING. NOTHING WAS OFFERED BUT BAD ATTITUDES FROM EVERYONE AT BERGERON DODGE IN METAIRIE, LOUISIANA. I HAVE HAD SO MANY ISSUES WITH THIS CAR THAT AS OF TODAY I CONTINUE TO HAVE STARTING ISSUES WITH THIS CAR. THIS CAR IS A TRUE LEMON!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579013April 10, 2014
ELECTRICAL SYSTEM
I HAVE BEEN HAVING TROUBLE WITH THIS CAR EVER SINCE I PURCHASED THE CAR THE CAR STALLS WHILE YOU ARE DRIVING, THE REAR PASSENGER DOOR FILLS UP WITH WATER AND IT IS ALWAYS HEATING UP, AT FOUR YEARS OLD I HAD TO REPLACE THE EVAPORATOR COIL AND HEATER COIL WHICH IS A $1200 JOB. I AM A TEACHER I DON'T HAVE MONEY JUST DROPPING OUT OF THE SKY I PURCHASED A NEW CAR SO THAT I WOULDN'T HAVE TO WORRY ABOUT ISSUES OF USED CARS. I AM ONE WHO ALWAYS KEEPS UP WITH THE ANNUAL MAINTENANCE OF MY VEHICLES. DRIVING THIS CAR IS VERY DANGEROUS AND DODGE SHOULD BE HELD RESPONSIBLE FOR THESE ISSUES. BY THE WAY IT TAKES 15-20 MINUTES SOMETIMES TO GET THE CAR TO START UP. I AM REALLY DISAPPOINTED WITH DODGE I WAS PLANNING KEEPING THIS CAR FOR AT LEAST TEN YEARS NOW I MAYBE FORCED TO GET A NEW CAR NOTE AS SOON AS I AM FINISHED WITH THIS JUST TO HAVE A RELIABLE VEHICLE THAT WONT INDANGER MY LIFE. MY NEXT CAR WILL DEFINITELY BE A HONDA! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578470April 9, 2014
SERVICE BRAKES, STEERING
I PURCHASED A 2009 DODGE JOURNEY IN SEPTEMBER 2013, SHORTLY AFTER LEAVING DEALER SHIP I NOTICED THE STEERING WHEEL SHOOK WHEN I APPLIED THE BRAKE. THERE WERE OTHER THINGS WE WERE TAKING CARE OF WITH THE DEALERSHIP AND AT THE TIME THIS WAS NOT OF PRIORITY, FAST FORWARD ROUGHLY 2-3 WEEKS THE SHAKING GOT WORSE AND WORSE AND THE DRIVING OF THE VEHICLE BECAME UNCONTROLLABLE, APPLYING THE BRAKE BECAME DANGEROUS AND IT BECAME OBVIOUS THAT IT WOULD SOON LEAD TO CATASTROPHIC RESULTS. WE RETURNED TO THE DEALERSHIP TO WHICH WE LEFT THE VEHICLE AND RETURNED HOURS LATER, THEY SAID THEY HAD TO CHANGE THE BRAKES AND ROTORS AND IT WAS A HEARD OF PROBLEM WITH THAT VEHICLE, THEY SAID IT WAS FREE OF CHARGE THAT TIME SINCE IT WAS LESS THEN A MONTH OF PURCHASE BUT IF IT OCCURRED AGAIN WE WOULD HAVE TO COVER ALL CHARGES, FAST FORWARD 4 MONTHS AND THE SHAKING STARTED AGAIN WHEN APPLYING THE BRAKE. IT IS BECOMING UNSAFE ESPECIALLY IF YOU ARE TRAVELING AT HIGH SPEEDS (INTERSTATE, ETC) IT IS BECOMING UNRELIABLE AS TO WHAT IT WILL DO, I HAVE TWO SMALL CHILDREN TO CARE FOR AND THE RISK THE VEHICLE CONTINUES TO PUT US THROUGH IS RIDICULOUS. UPON INTERNET SEARCHES I LEARNED THIS IS A FREQUENT PROBLEM AND A VERY WELL KNOWN BY DODGE PROBLEM WITH 2009 AND 2010 DODGE JOURNEYS YET NOTHING HAS BEEN DONE TO PERMANENTLY FIX THE PROBLEM I CAN'T AFFORD TO CHANGE THE BRAKES AND ROTORS EVERY FEW MONTHS JUST SO I CAN SIMPLY CONTROL MY STEERING WHEEL/VEHICLE, THIS PROBLEM WILL INEVITABLY CAUSE A CAR CRASH IF NOT WITH MY DODGE JOURNEY THEN WITH ANOTHER, LIVES ARE BEING PUT AT RISK AND SOMETHING NEEDS TO BE DONE. I WILL BE CONTACTING MY DEALERSHIP SOON TO SET UP A DATE TO CHANGE MY BRAKES AND ROTORS AGAIN, BUT AT THIS TIME I DO NOT HAVE THE MONEY TO DO SO, SO I BARE DOWN AND PRAY TO GOD EVERYTIME I MUST APPLY MY BRAKE HOPING IT DOESN'T GET WORSE TO THE POINT I CAN NO LONGER CONTROL IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578312April 8, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THE TRANSMISSION WOULD EXHIBIT AN ABNORMAL CLUNKING NOISE AND WOULD SHIFT HARD. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THERE WERE SOFTWARE FAILURES. THE DEALER MADE UNKNOWN REPAIRS TO THE VEHICLE. THE MANUFACTURE WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 75 AND THE CURRENT MILEAGE WAS 8,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577824April 7, 2014
ENGINE
ENGINE DIED AND CAR LOST ALL POWER INCLUDING STEERING, BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578121April 7, 2014
ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING DOWN THE ROAD AT HIGHWAY SPEED. THE VEHICLE SHUT OFF. FIRST TIME THOUGHT IT WAS A FLUKE. BUT HAS SINCE GOTTEN PROGRESSIVELY WORSE. TO THE POINT WHERE IT GETTING TO BE UNPREDICTABLE AND UNSAFE TO ALL IN THE VEHICLE OR ON THE ROAD. SEEN OTHER STYLES OF THIS SAME VEHICLE HAVE RECALLS FOR SAME TYPE OF ISSUES. CALLED CHRYSLER CORP FOR VARIATION. FOUND OUT MY VEHICLE WAS MADE IN TIME FRAME OF OTHERS IN THAT PERIOD. BUT IS NOT INCLUDED. BELIEVE THIS NEEDS TO BE LOOKED INTO MORE. BEFORE SOMETHING TERRIBLE HAPPENS TO MY FAMILY OR I. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577744April 6, 2014
POWER TRAIN, ELECTRICAL SYSTEM
HAD THE CAR A LITTLE OVER A MONTH AND ON THE WAY HOME FROM WORK A VERY LOUD NOISE. WE HAD IT TOWED TO DEALER WHO STATED TRANSFER CASE HAS A LEAK. I HAD TO FIGHT WITH THE WARRANTY COMPANY TO COVER THIS REPLACEMENT. NOW THE ELECTRIC SYSTEM IS CAUSING MY FAN, BRAKE LIGHTS, AND CHARGERSTO GO ON AND OFF.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577347April 4, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT ALSO INDICATED THAT WHEN THE TRANSMISSION SHIFTS FROM 2ND TO 3RD GEAR, A VIBRATION WAS PRESENT. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE TRANSMISSION COMPUTER NEEDED TO BE REPROGRAMMED. THE REPROGRAMMING WAS PERFORMED BUT THE DEFECT CONTINUED TO OCCUR. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577374April 4, 2014
ENGINE
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT STATED THAT SHE COASTED TO THE SIDE OF THE ROAD WHERE SHE RESTARTED THE VEHICLE AND IT FUNCTIONED PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THEY COULD NOT DETERMINE THE CAUSE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000. UPDATED 6/17/14*CN UPDATED 8/17/17*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577147April 3, 2014
SERVICE BRAKES
I LIVE AND BOUGHT THE CAR IN GUADALAJARA, MEXICO. BUT SINCE IT IS ESSENTIALLY THE SAME AS THOSE SOLD IN THE USA, AND OTHER COUNTRIES I HOPE MY EXPERIENCE WITH THE CAR PROBLEM I AM DESCRIBING BELOW, HELPS OTHER OWNERS.ONLY A FEW MONTHS AFTER WE BOUGHT A BRAND NEW 2011 DODGE JOURNEY NOTICED A STRONG STEERING WHEEL VIBRATION WHEN BRAKING FROM ANY SPEED. CAR STOPPED OK, BUT ANNOYING AND FELT UNSAFE. TOOK TO DEALER, THEY FOUND A WARPED LEFT FRONT ROTOR AND PREMATURELY WORN FRONT PADS, HAD TO FIX ON MY EXPENSE. AFTER ONLY 5000 OR SO MORE MILES SAME FAILURE AGAIN, THIS TIME TOOK CAR TO A SPECIALIZED BRAKES SHOP, THEY AGAIN FOUND WARPED ROTOR (REPLACED NEW), WORN PADS, ETC. AGAIN AFTER ANOTHER 6K MILES, SAME FAILURE. TOOK THE CAR TO THE SAME BRAKE SHOP. THEY WERE SO PUZZLED BY THE REPEATING FAILURE AND LOW MILEAGE IN BETWEEN THAT THIS TIME THEY DID A VERY THOROUGH DISASSEMBLY AND INSPECTION OF THE BRAKES SYSTEM. THIS TIME THOUGH, WE SUCCESSFULLY FOUND THE ROOT CAUSE OF THE PROBLEM: WARPED AND WORN PINS WHERE THE CALIPERS SIT AND SLIDE TO GRIP THE PADS WHEN BRAKING. THIS, UNDER SOME CONDITIONS APPARENTLY CAUSED CALIPER TO "STICK" (DUE TO WARPING AND NOTICEABLE INDENTATION FROM EXCESSIVE WEAR), CAUSING SOME PERMANENT BRAKING ON ROTORS WITH OBVIOUS OVERHEATING, ROTOR WEAR, WARPING AND EXCESSIVE (AND NOTORIOUSLY UNEVEN) WEAR OF BRAKE PADS. SO, THE PINS WERE REPLACED ALONG WITH THE PADS AND ROTOR, I AM HAPPY TO SAY THAT AT LEAST IN MY CAR THIS COMPLETELY SOLVED THE PROBLEM FOR GOOD, THIS LAST TIME I HAD THE BRAKES SERVICED THE PADS LASTED OVER 14K MILES PRIOR TO REPLACEMENT AND NO VIBRATION WAS FELT AGAIN, (WE LIVE ON A HILLY AREA AND USE A LOT OF BRAKING DOWNHILL, SO 14K MILES PAD LIFE IS ACCEPTABLE AND COMPARABLE TO OTHER CARS WE OWNED). HOPE THIS HELPS THE HUNDREDS OF OWNERS EXPERIENCING THIS SAME PROBLEM AS SEEN IN MANY FORUMS OVER THE INTERNET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576247April 1, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE SWERVED TO THE RIGHT WHILE DRIVING AT ANY SPEED. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES FOR THE FAILURE. THE DEALER REPLACED THE SUBFRAME, THE DRIVE AXLE, THE REAR SUSPENSION AND THE TIRES WERE REPLACED FOUR TIMES; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE FAILURE MILEAGE WAS 174 AND THE CURRENT MILEAGE WAS 9,265.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575289March 28, 2014
FUEL/PROPULSION SYSTEM, POWER TRAIN
TRANSMISSION SHIFTS WITH A CLUNK BETWEEN SECOND AND THIRD GEAR. DEALER INSTALLED A PROGRAM UPDATE THAT SOLVED THE PROBLEM TEMPORARILY. DODGE FORUM SUGGESTS THIS PROBLEM IS NOT UNCOMMON. I AM CONCERNED ABOUT SAFETY ISSUES AS WELL AS TRANSMISSION FAILURE AFTER THE WARRANTY PERIOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575173March 27, 2014
VEHICLE SPEED CONTROL
MY WIFE WAS DRIVING THE CAR, WHEN SUDDENLY THE GAS PEDAL BROKE OFF AT THE BASE. THE CAR LOST ALL ACCELERATION. LUCKILY, NO ONE WAS BEHIND HER AND SHE WAS ABLE TO GLIDE OF THE RODE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575225March 27, 2014
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR BECAME LOCKED CLOSED AND THE CONTACT HAD TO EXIT THE VEHICLE USING THE FRONT PASSENGER SIDE DOOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE DOOR LATCH WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574956March 26, 2014
ENGINE
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT COOLANT WAS LEAKING FROM WHAT APPEARED TO BE A FRACTURE IN THE MIDDLE OF THE RESERVOIR. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 48,000. UPDATED 5/27/14*CN UPDATED 05/30/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575040March 26, 2014
ELECTRICAL SYSTEM, EQUIPMENT ADAPTIVE/MOBILITY
THE CAR ALARM WILL GO OFF SPORADICALLY, NOT HONKING CONSISTENTLY. IT HAS GONE OFF WHILE DRIVING THE CAR AS WELL! THE KEY FOB WON'T TURN IT OFF SO I WOULD GO PULL OUT THE HORN FUSES UNDER THE HOOD. THE ALARM WILL STILL GO OFF WITHOUT THE HORN FUSES. IT IS OBVIOUS BECAUSE THE LIGHTS WILL FLICKER, AS IF THE ALARM IS GOING OFF, AND A CLICKING NOISE OF THE ALARM BEING ACTIVATED IS HEARD. DON'T KNOW WHAT TO DO AND IT IS ANNOYING HAVING TO DRIVE AROUND WITHOUT MY HORN WORKING! WHEN THE ALARM GOES OFF, WE ARE NOT ACCIDENTALLY PRESSING THE KEY FOB BUTTONS. AGAIN, WHEN THE HORN HONKS DURING ALARM ACTIVATION, IT IS A SPORADIC HONKING LIKES THE CAR IS POSSESSED, RATHER THAN A CONSISTENT HONK. PLEASE HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574712March 25, 2014
ELECTRICAL SYSTEM, ENGINE
I BOUGHT THIS VEHICLE IN 2010. I HAVE NOW HAD 5 TIMES WHERE THE VEHICLE WILL NOT START. I WILL BE RUNNING ERRANDS AND THEN GET IN THE VEHICLE TO START IT AND ALL IT DOES IS CLICK. I'VE TRIED TO JUMP IT BUT IT WILL NOT WORK. IF YOU WAIT 3-4 HOURS IT MOST LIKELY WILL START. DURING SEVERAL OF THESE TIMES, I'VE HAD MY KIDS WITH ME. THE CAR NEEDED TO BE TOWED AND BY THE TIME THE SERVICE MEN WILL START IT, IT STARTS RIGHT UP. THEY DID SWITCH OUT MY KEYS A FEW TIMES, BUT IT JUST HAPPENED AGAIN THIS WEEKEND. I WAS STRANDED IN A DIFFERENT CITY WITH NO RIDE. THE DEALERSHIP / SERVICE REPAIR MAN HAS NO IDEA WHAT THE CAUSE IS. YOU DON'T KNOW WHEN THIS IS GONG TO HAPPEN. THIS VEHICLE IS NOT RELIABLE AND IT IS UNSAFE. IF YOU LOOK ONLINE AND SEARCH THIS PROBLEM WITH THIS VEHICLE YOU WILL FIND 100'S OF COMPLAINTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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