Dodge Journey Complaints

5,556 consumer complaints on file.

#11606657August 5, 2024
ENGINE
The engine stalled and overheated. The vehicle has 81k miles. The dealership said it needs a head gasket. The check engine light came on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606359August 4, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I bought my 2017 dodge journey new in 2017 about 2mouths ago I start having problems with my windows now going up or down , I bought a new window switch and still didn’t work .i notice broken wires in the driver side wire harness,I believe this s a safety issue and needs to be addressed immediately thanks .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606229August 3, 2024
ELECTRICAL SYSTEM
Back up camera glitches to flicker black screen or is upside down. Works intermittently, most of the time it is a black screen. Driver window does roll down when the door is opened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606285August 3, 2024
AIR BAGS
Passenger head rest deployed for no reason. If someone was in the seat they would have got severe whiplash. It was a broken plastic piece inside the headrest. This is a common occurrence. There were no warnings. I kept the part in case it needs to be inspected. Definitely a manufacturers defect that needs to be addressed before someone gets hurt
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605949August 1, 2024
ENGINE, POWER TRAIN, SUSPENSION
We've owned this vehiclenot even 4 years. It had an engine recall that it was part of. It says it was repaired, however it never recieved a new engine. Now I just spent $9,000+ to replace the entire engine because of the exact issue of the recall: metal fragments in the engine. Why did I pay for this recall problem? Did dodge replace the engine during the recall? Paperwork says no, but shows it was "repaired". If it was replaced, why did I replace it again for the exact same issue? Dodge has financially ruined our family. Besides this $9k we've spent $6k on engine work before the new engine, $4,500 on transmission work (with more to come as we're currently experiencing transmission issues) and $6k + on all kinds of issues that has never occurred on any vehicles I have owned in the last 30 years. And we've spent all this in under 4 years. This is unacceptable! For an american auto maker to produce and sell vehicles like this. This is why we people buy foreign. This dodge IS NOT a well built, trustworthy and dependable car. You won't believe how many times we've had to miss school and work because the car was broken down or being repaired. Our Honda civic was 20 years old, ran better and was 100% dependable. I never had to replace the engine, do ANY transmission work or have had half the problems with my civic than I have had and currently have with this "american" car that is only 11 years old. As a 1 income family with 2 kids in college and one still in high school, this is completely devastating to us. Trying to save money and get ahead and ALL OF IT has been spent fixing this vehicle. Dodge has completely devastated our family. How can an American auto maker be allowed to get away with producing vehicles like this? Why should I have to go bankrupt owning a dodge? Why won't they accept responsibility for their defective product? I've spent $25,000 fixing this dodge in 4 years. I can't afford to fix it or buy a new car. We're ruined
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605195July 29, 2024
UNKNOWN OR OTHER
The drive seat headrest popped open for no apparent reason. My son had placed a hand on the back of the seat when entering the back seat and it just popped right open. From what I understand this is a safety feature when in an accident. That feature is no longer working so that places myself at risk when driving. It obviously malfunctioned, and needs to be replaced. I have not yet taken it to get serviced. There were no warning lights regarding this issue and this happened about six months ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605030July 29, 2024
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
I had purchased the vehicle in early April of 2024 from Drive Time in Langhorne PA. I've had mechanical / engine issues since then. On [XXX], my daughter called me and informed me that the vehicle shut down while she was driving with my infant grand daughter, on the highway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604782July 26, 2024
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2018 Dodge Journey. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was taken to a local dealer who diagnosed a failure with the ABS unit; however, the parts to perform the repair were not available. The vehicle was not repaired. The dealer was contacted again to confirm parts availability and referred the contact to the NHTSA Hotline for assistance. The manufacturer was also made aware of the failure and a case was opened. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604828July 26, 2024
SEATS
Driver’s headrest deployed, popped open while vehicle was turned on but in park. My safety was at risk , had I been driving not exactly sure how I would have reacted. Especially since when it deployed ( exploded open) it did so to the back of head causing blunt pain from back of head down neck. Initially thought I had been rear ended due to loud noise and force of head being pushed forward. There was no forewarning at all. Due to pain, was not able to verify with dealer of insurance agent as of yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604626July 25, 2024
SEATS
As I was driving to pick my son up from work at 10pm, I started to drive my 2013 dodge journey sxt and noticed my head position didn't feel right. I got to my sons job and as we were making our way to the gas station to get gas before we headed home my headrest hit me in the back of the head randomly. The active headrest sprung forward hitting me in the back of the head. Luckily I was not driving at that moment or it could have caused me to crash, being that it was night time and raining. I got home where I could get my flash light out and give it a good looking over and realized that it the clips on the inside of the active headrest broke. I tried to reset the headrest to dee if there was some other mechanism that would let it re-clip back in place and it just keeps springing forward. I have not taken it to get it looked at yet as I am writing you on the same night of the incident. I tool a picture of the headrest in it sprung forward state. I have also read alot of reviews on cargurus website about other dodge journey owners having the same issues. Over 20 complaints regarding this same issue. There were jo warning signs other than me noticing my head position felt strange before the headrest completely sprung forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604147July 23, 2024
WHEELS, ENGINE
Rear differential
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603749July 22, 2024
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, VEHICLE SPEED CONTROL:CRUISE CONTROL, POWER TRAIN
The contact owns a 2017 Dodge Journey. The contact stated while driving at approximately 5 MPH, the service AWD, ABS, and cruise control warning lights remained illuminated. The vehicle was taken to the same independent mechanic for the failure; however, the cause of the failure was unknown. The vehicle was not repaired because a permanent remedy had not been determined, and several unknown parts were unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603329July 19, 2024
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2013 Dodge Journey. The contact stated while driving 30 MPH, the contact heard a loud explosion and was struck in the back of the head. The vehicle was steered to the side of the road, and the contact observed that the driver's side headrest had unintendedly deployed. The vehicle was taken to the residence. The vehicle was taken to an independent mechanic where it was diagnosed that the headrest needed to be replaced. The vehicle was not repaired. The vehicle was then taken to a dealer where it was diagnosed and determined that the headrest needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602939July 17, 2024
UNKNOWN OR OTHER
1. Driver headrest was broken while car was in driveway. I found the headrest broken and then reported to nhtsa. org after reading some Dodge forums
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602081July 15, 2024
SEATS
As I was driving on the highway my headrest made a loud bang and smaked the back of my head/ neck with a lot of force. I almost lost control of the vehicle, and it really hurt. My headrest still is apart. Going to see if a dealership can do anything tomorrow. This was so scary it is a huge saftey issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601593July 12, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
I have been stranded in this vehicle to many times to count. Mostly I had to get a jump to get it back home or keep it running until I returned home. Within the last 30 days I have installed a new alternator and starter. Walmart has installed 4 new batteries due to it being under warranty. So as of today I can't start my car. All the interior lights come on and radio but won't turn over. I tried to get a jump 3 times but still nothing. I am disabled and can't get on public transportation or barely walk up stairs. I'm at zero income and awaiting approval from SSI. So I need someone to assist with this nightmare please. I honestly don't know what else to do
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601298July 11, 2024
UNKNOWN OR OTHER
My driver side head rest deployed without an accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600929July 10, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Dodge Journey. The contact stated while driving at various speeds and depressing the brake pedal, the brake pedal was soft, and the vehicle made an abnormal grinding sound. The vehicle was taken to an independent mechanic, where it was determined that the failure might be related to the ABS module. The vehicle was then taken to the dealer, where the contact was informed that the vehicle had previously been repaired under NHTSA Campaign Number: 15V675000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic) and that additional repairs would be at the owners expense. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599864July 7, 2024
SEATS
We were pulling out of a parking lot on to the road and the riverside head headrest “exploded” open. We have looked and seen that some weee recalled but ours was not apart of the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599600July 7, 2024
UNKNOWN OR OTHER
Since we purchased the vehicle in 2019 the backup camera would spoetacticly stop working (black screen with a camera and line through it) or have the camera image upside down.. When we took it into our local dealer, they said it was a software issue updated and said it was fixed.... But we've still have the issue and now they say the camera is faulty and want us to pay out of pocket for a replacement as well as the work and all else... This is a major safety issue and been plaguing Dodge vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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