Dodge Journey Complaints

5,556 consumer complaints on file.

#11619580October 13, 2024
SERVICE BRAKES
I was driving to work and my ABS and Traction control light came on while driving in the rain and started hydroplaning on the highway now my brakes are not working properly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619190October 10, 2024
POWER TRAIN
The contact owns a 2012 Dodge Journey. The contact stated while driving at an undisclosed speed, the RPM quickly increased but the vehicle was only able to reach a maximum speed of approximately 10 MPH, prompting the contact to pull to the shoulder of the roadway where the failure persisted. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the transmission and observed metal shavings inside the transmission casing. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618822October 9, 2024
ELECTRICAL SYSTEM
Rear camera only turns on 30% of the time. The camera is in the rear view mirror and when it doesn’t work it puts a black screen in the rear view mirror putting many lives in danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618873October 9, 2024
STEERING, SUSPENSION, UNKNOWN OR OTHER
My Cadillac converter is going bad. I only had my truck for 3yrs now. Also the steering and suspension diag/power steering system flush. Can I get a feed back to what shall I do or what can be done. Feel free and contact me at [XXX] mobile number. Email [XXX] Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618573October 7, 2024
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2018 Dodge Journey. The contact stated while driving at approximately 5 MPH, the passenger’s side headrest detached. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the passenger’s side headrest needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617767October 2, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Dodge Journey. The contact stated that after it rained, the ABS warning light illuminated, and the speedometer gauge dropped to "0 MPH”. The contact stated that the warning lights illuminated after it rained; additionally, the Electronic Throttle Control (ETC) warning light was illuminated. The contact had the vehicle towed to an independent mechanic where it was diagnosed and determined that water was entering the ABS module and the ABS module needed to be replaced. The mechanic notified the contact of NHTSA Campaign Number: 15V675000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic). The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617588October 1, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
The ABS module has failed. There was a recall R61 issued previously for this issue of moisture causing ABS module failures. The original recall was completed on this vehicle [XXX]. There is no documentation that the ABS module itself was replaced at that time since this is a tiered recall. The ABS module has now failed and there is evidence on the electrical plug that moisture was present during a recent inspection by an ASE certified mechanic. I took the car to Academy CJD dealership in Tipton, Indiana and they refused to perform the recall again since it supposedly had already been completed. They wanted to charge me a fee to 'diagnose' further. I contend that even though the recall or partial recall was previously completed, the ABS has failed due to the issue the original recall was supposed to prevent. I have a picture of the ABS electrical connector showing evidence of shorting due to moisture. Please let me know if Dodge should be required to complete the recall again, since the ABS failed again. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617013September 28, 2024
SERVICE BRAKES
In May after tires rotated the abs warning lights started coming on took my dodge journey back to dealership they analyze it and found it was the abs system but there was no part to order to repair the system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616941September 27, 2024
STEERING
2021 Tires had wear. Was told Rack and Pinion was out needed to be replaced. Should not drive due to possible loss of steering. Repairs with parts from Dodge. 2024 Ties had wear. Was told Rack and Pinion needed to be replaced. Should not drive due to possible loss of steering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616398September 25, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
Backup camera works when it wants to. Most times it's upside down, or staticky. Dealership says the only fix is to replace it, but we can't afford that. It's a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615768September 21, 2024
UNKNOWN OR OTHER
The active headrest deployed while sitting in the car hitting my wife's head. It is damaged and cannot be reset.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615784September 21, 2024
SEAT BELTS, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
My headlights become unseeable at times, its difficult to see the road. My cruise control has got stuck and at one point accelerated on its own, and my 3rd row seats have no seat belt buckles. No one has confirmed my vehicle. There has been some recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615148September 18, 2024
ENGINE AND ENGINE COOLING, POWER TRAIN, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2015 Dodge Journey. The contact stated that there was an abnormally strong exhaust odor coming from the vehicle. While attempting to accelerate, the vehicle was hesitating and experiencing a loss of motive power. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the catalytic convertor had failed and needed to be repaired. While having the vehicle inspected, the vehicle received another diagnostic test and the contact was informed of the failure related to Customer Satisfaction Campaign Number: U67 with NHTSA Campaign Number: 10230438 (Engine and Engine Cooling, Unknown or Other, Power Train). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 209,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615227September 18, 2024
ENGINE
The contact owns a 2016 Dodge Journey The contact stated that while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The vehicle was restarted; however, the failure reoccurred. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614970September 16, 2024
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Approximately two weeks ago, my back up camera, which is located on my rearview mirror started flickering off and on and then it flips upside down and I’ve done some research on the Internet and it says that a lot of people has had this issue with the Dodge journey in the back up camera so I find this to be a safety issue and I believe this is something that Dodge should be fixing for their consumers
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614308September 12, 2024
STEERING, SEATS
The contact owns a 2016 Dodge Journey. The contact stated that while driving at an undisclosed speed, the front driver's seat independently moved up and down. In addition, the steering wheel independently moved up and down. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613438September 9, 2024
AIR BAGS
Air bag light comes on and stays on sometimes for days. Air bag light may come on going down a gravel road with a lot of ruts and if I make a sharp left or right turn it will come on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612902September 5, 2024
ENGINE, SERVICE BRAKES, STEERING
While I was driving, my car unexpectedly lost power and the engine shut off while I was making a left hand turn. There was no warning. The steering wheel became very hard to maneuver and the car coasted through the turn. I was almost hit by incoming Traffic. Once the car came to a complete stop, I was able to put it in park and restart it after attempting twice. The first time, it sputtered. It has not been confirmed by a dealer and it has not been inspected by anyone. There were no warning lights prior to it shutting off. The radio never stopped working on either. It happens when the air is running
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612670September 4, 2024
SEATS
Passenger headrest deployed while parked with no one even in the passenger seat. This could have caused serious injury had my daughter gotten into the car prior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612286September 3, 2024
AIR BAGS, SEAT BELTS
The passenger seat belt is popping out from the wall of the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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