Dodge Journey Complaints

5,556 consumer complaints on file.

#10648351October 17, 2014
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE LOST POWER. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE CONTACT WAS ALERTED OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648420October 17, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE INTERMITTENTLY STALLED AND FAILED TO START. THE CONTACT STATED THAT THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME. THE CONTACT MADE MULTIPLE ATTEMPTS TO HAVE THE VEHICLE SERVICED UNDER THE RECALL. THE DEALER STATED THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE FAILURE MILEAGE WAS 0.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648487October 17, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT INDICATED THAT THE VEHICLE FAILED TO START ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER MORE THAN FIVE TIMES. THE TECHNICIAN WAS UNABLE TO REPLICATE OR DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS NOT NOTIFIED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648488October 17, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
CONTINUOUS BRAKE FAILURE DUE TO PREMATURE BRAKE WEAR AND ROTOR WEAR. CAUSED FAILURE WITH BRAKES RESULTING IN GOING THROUGH INTERSECTION NARROWLY MISSING ANOTHER CAR. BRAKES FAILED AND REPAIRED AT MY COST 3/25/12 AT 48452 MILES BRAKES FAILED AND REPAIRED AT MY COST 7/16/13 AT 67356 MILES BRAKES FAILED AND REPAIRED AT MY COST 10/17/14 AT 82951 MILES KEY IGNITION REPLACED DUE TO RECALL IN 2012 AND THE VEHICLE STILL LOSES POWER WITH GAUGES AND LIGHTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10645054October 16, 2014
ELECTRICAL SYSTEM, ENGINE
TRIED TO START CAR JUST CLICKS WON'T TURN OVER. LIGHTS, RADIO EVERYTHING TURNS ON. THIS HAS HAPPENED SEVERAL TIMES. SOMETIMES IF YOU WAIT IT WILL START, SOMETIMES IF YOU MOVE THE GEAR SHIFTER AROUND IT WILL START. SOMETIMES MY BATTERY LIGHT COMES ON THEN TURNS OFF AFTER STARTING AGAIN. SAME FOR MY OTHER INDICATOR LIGHTS. ALSO MY BACK SEAT DOORS WILL LOCK FROM THE OUTSIDE AND YOU CANT GET THEM TO UNLOCK WITH THE BUTTONS OR THE KEY FOB. ONLY BY CLIMBING IN THE BACKSEAT TO UNLOCK THEM. STARTING PROBLEMS SEEM WORSE AFTER CAR SITS FOR LONGER PERIOD OR DURING COLDER WEATHER. THIS IS A VERY COMMON PROBLEM WITH THESE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10645073October 16, 2014
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE BATTERY WAS REPLACED BUT THE FAILURE RECURRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648146October 16, 2014
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START ON THE FIRST ATTEMPT. THE CONTACT ALSO STATED THAT THE VEHICLE STALLED. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE REMEDY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648220October 16, 2014
ELECTRICAL SYSTEM
I WAS DRIVING ON THE INTERSTATE AND ALL OF A SUDDEN MY DASHBOARD STARTED TO FLICKER. I COULDN'T INCREASE MY SPEED. THE CHECK ENGINE LIGHT CAME ON. MY CAR BEGAN TO SLOW DOWN ON ITS OWN ACCORD. I PULLED OVER TO THE SHOULDER AND PUT THE CAR IN PARK. I WAS ABLE TO SHUT THE ENGINE OFF, BUT UNABLE TO TURN THE ACCESSORIES OFF. MY RADIO REMAINED ON ALONG WITH THE DASHBOARD.I WAS UNABLE TO RESTART THE IGNITION. I CALLED FOR A TOW TRUCK AND MY CAR WAS BROUGHT TO THE ORIGINAL DEALER, CORTESE CHRYSLER/DODGE. THE NEXT DAY THEY REPLACED THE ALTERNATOR FREE OF CHARGE. I AM CONCERNED THAT THIS WILL HAPPEN AGAIN WHEN MY CAR IS OUT OF WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644754October 15, 2014
ELECTRICAL SYSTEM
GLOVE BOX ILLUMINATION LIGHT STAYS ON. THE SWITCH DOES WORK WHEN DEPRESSED BY HAND, HOWEVER, THE GLOVE BOX DOES NOT SIT HIGH ENOUGH WHEN LATCHED TO DEPRESS THE SHUTOFF SWITCH FAR ENOUGH TO TURN OFF THE LIGHT. ATTEMPTED SEVERAL FIXES SUCH AS AN EMPTY GLOVE BOX TO NO AVAIL. THE ONLY TEMPORARY SOLUTION IS CLOSING THE GLOVE BOX WITH AN OBJECT BETWEEN THE SWITCH AND THE GLOVE BOX TO SHUT OFF THE LIGHT. THE LIGHT HAD BEEN ILLUMINATED FOR A VERY LONG TIME WHEN I NOTICED IT, AND WITH THE LIGHT BEING AN INCANDESCENT IT WAS VERY HOT. LIKELY TO START A FIRE IF A USER STORES NAPKINS OR OTHER PAPER PRODUCTS IN THE GLOVE BOX AND THEY REACH THE LIGHT AREA, WHICH CAN BE REACHED BY HAND WITH THE BOX OPEN. THE ONLY INDICATOR THAT THE LIGHT IS ON WHILE THE GLOVE BOX IS CLOSED IS A SMALL DIM LIGHT VISIBLE THROUGH THE PASSENGER SIDE VENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644780October 15, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE ENGINE FAILED TO START AND THE 'BAD KEY' WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO WIGGLE THE KEY SEVERAL TIMES IN ORDER TO START THE ENGINE. THE FAILURE PROGRESSED UNTIL THE CONTACT WAS NO LONGER ABLE TO START THE VEHICLE PERMANENTLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) IN SEPTEMBER 2014 PRIOR TO THE FAILURE HOWEVER, THE PARTS NEEDED FOR THE REPAIR HAD NOT YET BECOME AVAILABLE. THE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644973October 15, 2014
ELECTRICAL SYSTEM
RECALL NHTSA 14V-373 DEALER TOLD ME THEY DO NOT HAVE PART TO DO THE REPAIR. I CONTACTED DODGE/CHRYSLER - ANSWER, WE DO NOT HAVE THE PART AND DO NOT KNOW WHEN THE PART BECOMES AVAILABLE. THE DODGE / MOPAR WEBSITE FOR THE RECALL STATUS OF THE CAR STATES "INCOMPLETE BUT REPAIR PARTS ARE AVAILABLE". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644988October 15, 2014
ENGINE, ELECTRICAL SYSTEM
ON MY WAY HOME FROM WORK THIS EVENING I HAVE NEVER BEEN SO AFRAID, MY CAR CUT OFF AT EVER STOP SIGN, I AM A SINGLE LADY HAVE TO WORK EVENINGS THIS IS TERRIBLE, I WAS TOLD THE DEALER WHO WILL BE FIXING MY CAR THE RECALL PARTS ARE NOT IN, PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644477October 14, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. THE FAILURE OCCURRED SEVERAL TIMES. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER STATED THAT THE PART WAS ORDERED, BUT NOT RECEIVED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644581October 14, 2014
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHOOK UNCONTROLLABLY. THE DEALER STATED THAT THE ROTORS AND BRAKES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644108October 11, 2014
ELECTRICAL SYSTEM
DROVE VEHICLE TO WORK CAME HOME IT WOULDN'T START. HAD IT TOWED TO THE DEALER THEY DID A VOLTAGE TEST AND SAID IT WAS THE BATTERY. REPLACED THE BATTERY A WEEK LATER IT WOULDN'T START. HAD IT TOWED TO THE DEALER AGAIN THIS TIME THEY KEPT THE VEHICLE FOR TWO WEEKS AND THEY CAME TO THE CONCLUSION THAT IT WAS THE TIPM MODULE FOR A COST OF 1,500.00 AND THE PART IS ON BACK ORDER. SINCE THIS PART WAS NOT A RECALLED ITEM I WOULD HAVE TO PAY OUT OF POCKET SINCE I DIDN'T PURCHASE A WARRANTY FROM THEM WHEN I PURCHASED THE VEHICLE IN JUNE 2014. HAD THE VEHICLE FOR ONLY 3 MONTHS AND IT BROKE DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643892October 10, 2014
STRUCTURE:BODY:HOOD
I JUST BOUGHT THIS VEHICLE IN AUGUST 2014 AND THIS IS THE 2ND TIME THAT MY HOOD HAS COME OPENED! I CALLED THE DEALERSHIP WHERE I BOUGHT THE VEHICLE TO INQUIRE IF THERE WERE ANY RECALLS AND WAS TOLD NO. I THEN ASKED FOR THE SERVICE DEPARTMENT TO LOOK INTO WHY THIS IS HAPPENING. AND WAS TOLD I WOULD NEED TO TAKE IT A DODGE DEALER FOR ASSISTANCE EVEN THOUGH I BOUGHT THE 5 YEAR WARRANTY? I CALLED THE NEAREST DODGE DEALER AND WAS TOLD THAT THE HOOD RELEASE IS TO THE LEFT OF THE EMERGENCY BRAKE, KNEE LEVEL. AND WHEN YOU RELEASE THE EMERGENCY BRAKE, THE HOOD LATCH WILL UNLATCH. THIS IS TOO SCARY AS THIS IS THE 2ND TIME AND I DRIVE A LONG DISTANCE ON THE HIGHWAY TO WORK. THE SERVICE GUY NAMED [XXX] TOLD ME NOT TO WORRY, IT HAS A SECURITY LOCK LATCH. THAT'S IT I AM TRADING IT IN FOR ANOTHER MAKE, MODEL VEHICLE, I FELL IN LOVE WITH VEHICLE WHEN I RENTED ONE. BUT NOT ENOUGH TO GET ME KILLED. SO THAT MEANS I HAVE TO STAY OFF THE HIGHWAYS UNTIL I CAN REPLACE IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643547October 9, 2014
ENGINE, STEERING, ELECTRONIC STABILITY CONTROL (ESC)
THE CAR STALLED ON ME TWICE NEARLY GETTING INTO A WRECK. TOOK IT TO THE DEALERSHIP WHERE I BOUGHT IT FROM THEY PUT IT ON THE COMPUTER. THEY SAID THAT THEY COULD NOT FIND ANYTHING WRONG. THEN ABOUT 21/2 WEEKS LATER IT DID IT AGAIN. I HAVE A PRINT OUT OF THE COMPUTER ANALYSIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643215October 8, 2014
ELECTRICAL SYSTEM
ON SEVERAL OCCASION MY CAR WOULD NOT START - I WOULD SIT SOMETIMES FOR ABOUT 15 MINUTES BEFORE MY CAR WOULD START. TOOK IT TO THE MECHANIC SEVERAL TIMES (NO FINDINGS). JUST ONE DAY, MY CAR WOULD NOT START - CALLED ROADSIDE SERVICE - WOULD NOT START - CAR JUST COMPLETELY SHUT DOWN. HAD TO HAVE THE CAR TOWED ($138.00) & HAD TO HAVE A WIRELESS CONTROL MODULE INSTALLED $830.59 - DODGE/CHRYSLER NEED TO STOP PLAYING GAMES - JUST RECEIVED A RECALL FOR "WIRELESS IGNITION NODE MODULE DETENTS" - BUT DODGE CLAIMED THAT THE WORK THAT I JUST HAD DONE IS NOT THE SAME - IT'S STILL WIRELESS, IT'S STILL A KEY ISSUE, IT'S STILL A MODULE, IT'S STILL REGARDING THE IGNITION, MY MECHANIC SAID IT'S THE SAME - WHO DO YOU BELIEVE - NOT DODGE/CHRYSLER - THEY NEED TO MAN UP AND ACCEPT THE RESPONSIBILITY AT ALL COST! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643449October 8, 2014
ENGINE
DRIVING AT ABOUT 55 THE TEMP OUT SIDE WAS ABOUT 75-80 AND ALL THE SUDDEN THE ALARM FOR THE ENGINE TEMP STARTED GOING OFF AND IT WENT FROM 1/2 TO OVER HEATED INSTANTLY WITH STEAM ROLLING OUT FROM THE HOOD. I'M A FIREFIGHTER SO INSTANTLY PULLED OVER JUMPED OUT LOOKING FOR FLAMES AND GETTING MY KIDS AND WIFE OUT OF THE CAR, NOTICED IT WAS ONLY OVER HEATING AND LET IT COOL DOWN AND DROVE IT TO THE IN-LAWS LET IT SIT FOR 3 HOURS AND TRIED DRIVING IT AGAIN AND LESS THAN A MILE DOWN THE ROAD SAME THING HAPPENED. HAD THE THERMOSTAT CHANGED IT FIXED IT FOR ABOUT 3 HOURS. I CALLED DODGE THEY SAID THEY HAVE HAD COMPLAINTS OF THAT BUT NOT ENOUGH TO RECALL THEM. JUST BUILD IT RIGHT THE FIRST TIME. IF THE 2009 HAD THE SAME PROBLEM DON'T USE THE SAME ENGINE OR PARTS FOR THE NEXT YEARS VEHICLES. THAT'S ONLY COMMON SENSE. I WOULD LIKE TO TAKE IT BACK AND HAVE THE CEO OF DODGE TAKE HIS/HER FAMILY FOR A RIDE IN IT AND FEEL SAFE PROBABLY NOT GONNA HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641599October 6, 2014
ELECTRICAL SYSTEM, ENGINE
THE VEHICLE WOULDN'T START WAS JUST MAKING A CLICKING SOUND. HAD IT TOWED TO THE DEALER AND THEY SAID IT WAS THE BATTERY . REPLACED THE BATTERY DROVE HOME A WEEK LATER SAME THING HAPPENED VEHICLE WOULDN'T START HAD IT TOWED BACK TO THE DEALER WHERE IS RESIDES NOW THEY STATED ITS THE TIPM MODULE THEY WANTED $1,500 FOR THE PARTS AND LABOR I JUST BOUGHT THIS VEHICLE FROM THEM IN JULY 2014. THEY ALSO STATED THEY DIDN'T KNOW WHEN THE PART WOULD COME IN SINCE ITS ON BACK ORDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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