Dodge Journey Complaints

5,556 consumer complaints on file.

#10653721November 9, 2014
ELECTRICAL SYSTEM
MY VEHICLE WILL TURN OFF AS I AM DRIVING AND SOMETIMES THE CAR WILL NOT START, IT WILL CLICK AND ONLY AFTER ME SWITCHING MY GEAR INTO NEUTRAL AND STARTING THE CAR AGAIN WILL IT START. I HAVE LITERALLY SEEN AND HEARD A CLICK THE KEY SWITCHING TO THE "ACCESSORY" POSITION, THEN THE ENGINE SHUTS OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653265November 7, 2014
ELECTRICAL SYSTEM
MY 2010 CAR WILL NOT START SOMETIMES, THIS HAPPENED IN 2011 MY FIANCEE IS ON HIS WAY TO ALABAMA HE STOPPED AT THE REST STOP AND TURNED OFF THE ENGINE, WHEN HE TRIED TO TURNED ON THE ENGINE IT WILL NOT START FOR SEVERAL HOURS HE WAS TRYING, FINALLY IT STARTED HE TOOK IT TO DODGE DEALER IN ALABAMA AND THEY REPLACED THE MODULE FOR FREE. ONCE IN A WHILE THE CAR WILL NOT START THEN WHEN WE WAIT FOR AN HOUR IT WILL START IT. I ALWAYS TAKE IT TO DARCARS DEALER FOR THEM TO CHECK IT BUT SINCE THE CAR WILL START THEY TOLD ME THERE IS NO PROBLEM NOV.4 MY FIANCEE WAS IN THE MALL HE WHEN WENT BACK TO THE CAR THE CAR WON'T START HE CALLED TRIPLE A AND TOWED THE CAR TO THE DEALERSHIP. DARCARS OF ROCKVILLE FIRST SAID IT WAS THE MODULE THEY REPLACED IT ON THE 5TH OF NOV.THEN CALLED ME AGAIN THEY SAID IT WAS THE HARNESS THEY REPLACED THE HARNESS. LAST NIGHT THEY CALLED ME AROUND 6PM AND TOLD ME MAYBE THE COMPUTER MODULE THEY ARE WAITING FOR TECH SUPPORT TO CALL THEM ABOUT THE PROBLEM 3 DAYS AND STILL CAN NOT FIGURE OUT WHAT IS WRONG WITH THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653094November 6, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE STARTED AFTER SEVERAL ATTEMPTS. THE FAILURE OCCURRED MULTIPLE TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653098November 6, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT HEARD AN ABNORMAL SOUND COMING FROM THE BRAKES. THE DEALER REPLACED THE BRAKES, BUT THE FAILURE RECURRED AFTER THE VEHICLE WAS DRIVEN 11,000 MILES. THE BRAKES WERE REPLACED AGAIN, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653175November 6, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE VEHICLE SHUT OFF. THE VEHICLE WAS ABLE TO RESTART AFTER THE SECOND ATTEMPT. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART WAS NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653228November 6, 2014
SERVICE BRAKES, STRUCTURE:BODY
THE FIRST DAY DROVE THIS BRAND NEW DODGE JOURNEY TO WORK. AND CAME BACK WITH THE HOOD RELEASED. THE ONLY THING IT COULD HAPPEN WAS I ACCIDENTALLY TOUCH THE HOOD RELEASE HANDLE WHEN I APPLY/RELEASE THE PARKING BRAKE, BECAUSE THEY ARE TOO CLOSED. IT IS A REALLY BAD DESIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652959November 6, 2014
ELECTRICAL SYSTEM
THE HORN STARTED RANDOMLY HONKING. IT WOULD GO ON FOR 30 SECONDS TO A MINUTE, BLARING LIKE SOMEONE WAS HONKING IT WITH NO DISTINCT PATTERN. THIS HAPPENED WHEN THE CAR WAS TURNED OFF, NO ONE WAS NEAR IT, THE KEY FOB WAS IN THE HOUSE. AT ONE TIME IT SOUNDED LIKE THE ALARM HORN, WITH NO LIGHTS FLASHING, BUT THE CAR WE UNLOCKED AND DISARMED. THIS WENT ON ALL NIGHT FROM ABOUT 7PM TO 7AM. TOOK IT TO THE DEALERSHIP FOR THIS AND OTHER ISSUES. THEY HAD IT FOR A WEEK AND THE ISSUE WOULD NOT DUPLICATE FOR THEM. THIS MORNING, A WEEK AND A HALF LATER, I WENT TO START THE CAR. TURNED THE KEY, NOTHING HAPPENED. TURNED BACK TO OFF POSITION AND TRIED AGAIN. THIS TIME IT STARTED. WE HAD THE WHOLE IGNITION MODULE REPLACED SEVERAL MONTHS AGO WHEN THE CAR LEFT ME STRANDED, ALARM GOING OFF CONSTANTLY, BUT I COULDN'T UNLOCK THE CAR. IT WAS NOT THE KEY BATTERIES. I USED THE ACCESSORY KEY TO OPEN THE DOOR, AND REMOVED THE HORN FUSE SO IT COULD BE TOWED. NOT COVERED UNDER WARRANTY EQUALS OVER $700 IN REPAIRS AND A LOST DAY OF WORK. NOW I'M INCLINED TO THINK THAT THE NEW SWITCH MAY BE DEFECTIVE AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652976November 6, 2014
ELECTRICAL SYSTEM
I AM TRYING TO GET ENFORCEMENT ON AN ALREADY RELEASED RECALL. THIS I MY DAUGHTERS VEHICLE, RECALLED DUE TO FAULTY KEY AND IGNITION. HERS HAS THE ISSUE AND WHEN SHE TRIED TO GET THE REMEDY SHE WAS INFORMED THEY CAN NOT FIX THE PROBLEM DUE TO LACK OF PARTS AND THAT THEY HAVE NO INTENTIONS OF PRODUCING THE PARTS NEEDED. ALSO THEY WOULD FIX A 2010 BUT THE 2009 IS A BIGGER ISSUE AND NOT EASILY SOLVED. HER RECALL IS L25/NHTSA 14V-373. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652979November 6, 2014
ENGINE, WHEELS
THE FIRST TIME I TOOK FOR INSPECTION AT DEALERSHIP, SERVICE ENGINE LIGHT ON. THEY SAID CODE WAS 6TH CYLINDER AND RESET, AND HAD TO COME BACK NEXT DAY. IT RECENTLY CAME ON AGAIN AND NOW HAVE TO TAKE BACK TO SHOP, BECAUSE THE POWER AND ENGINE HESITATES, HAS ISSUES GOING UP HILLS, AND SCARES ME ON LONG RIDES. IT IS NOW PAST THE 35,000 MILE AND INTO MY EXTRA WARRANTY I PAID FOR. TIRES ALL WEAR BADLY TOO, CAR NEEDS FULL ALIGNMENT. HOPING THEY WILL NOT JUST RESET AND ACTUAL FIX THE 6TH CYLINDER, UNFORTUNATELY THE LIGHT COMES AND GOES. ITS NOT THE TIRES THAT ARE A PROBLEM, IT IS THE BAD ALIGNMENT CAUSING IT TO WEAR WRONG. TIRES AREN'T COVERED UNDER WARRANTY, SO THAT IS NOT ACCEPTABLE TO LEAVE THE CAUSE OF THE DEFECT UNFIXED SO EVERY NEW TIRE YOU PUT ON GETS RUINED. IF THEY FIX 6TH CYLINDER WILL LET YOU KNOW, BUT BE CAREFUL, LOSING POWER WHILE DRIVING AND THE HESITATION IS TERRIFYING WITH KIDS IN CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653033November 6, 2014
AIR BAGS, STEERING
TL* THE CONTACT OWNED A 2012 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE VEERED TO THE RIGHT WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO A BOULDER AND THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED SHOULDER, CHEST, NECK, AND HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 33,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10653066November 6, 2014
ENGINE
SERVICE INSPECTION FOUND 3 OF 4 ENGINE MOUNTS HAD FAILED THIS WAS FOUND BEFORE ANY TRAFFIC INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652326November 4, 2014
ELECTRICAL SYSTEM
DEAR SIR OR MADAM: I TOOK MY CAR INTO THE DEALERSHIP OCTOBER 30, 2013 FOR A ROUTINE INSPECTION AND I WAS TOLD BY THE SERVICE MANAGER THAT WHOLE CAR WAS WIRED WRONG AND MY VEHICLE WOULD NOT PASS INSPECTION. I WAS TOLD THAT THIS ISSUES WAS ASLO AFFECTING MY BRAKE & BACK UP LIGHT. I WAS TOLD THAT ALL MY LIGHTS REMAINED LIT AND APPEARED TO STAY ON SO IT LOOKED AS IF I WAS ALWAYS BREAKING & BACKING UP. NEEDLESS TO SAY I HAD TO PAY TO GET THIS ISSUE FIXED. I WAS LOOKING FOR OTHER RECALL ISSUES BECAUSE I RECEIVED A NOTICE ABOUT THE IGNITION AND NOTICE THERE WAS AN ISSUE LISTED IN REGARDS TO THE WIRING ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652410November 4, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING OVER A BUMP AT AN UNKNOWN SPEED, THE KEY SLIGHTLY CAME OUT OF THE IGNITION AND THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, THE BAD KEY WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652428November 4, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE A TRAFFIC LIGHT, THE VEHICLE STALLED WITHOUT WARNING AND FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652430November 4, 2014
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THE 2010 DODGE JOURNEY WE OWN HAS JUST BEEN ONE PROBLEM AFTER ANOTHER. WE DID NOT PURCHASE IT NEW, WE PURCHASED IT PRE-OWNED FROM THE DODGE DEALERSHIP. BUT WE HAVE PAID TO KEEP IT UP AND STAY AHEAD OF MOST PROBLEMS BUT THERE ARE SEVERAL THAT ARE REOCCURING AND NOTHING SEEMS TO MAKE THEM ANY BETTER. THE LIGHTS ON THE DASHBOARD WILL LIGHT UP AND WHEN YOU TAKE IT IN TO BE LOOKED AT THERE IS NOTHING THAT CAN BE FOUND WRONG WITH IT. THE BRAKES SEEM TO GO BAD PRETTY FREQUENTLY. WE ARE CONSTANTLY GETTING THE LIGHT THAT TELLS US THAT THE ESC IS DISABLED AND WHEN YOU TAKE IT TO GET SOMEONE TO LOOK AT IT THEY CANNOT FIND WHAT IS CAUSING THIS. IT JUST SEEMS LIKE WE ARE PUTTING MORE AND MORE MONEY INTO THE 2010 DODGE JOURNEY WE OWN. CONSTANTLY PAYING A MECHANIC TO LOOK AT IT AND FIX THE MOST RECENT ISSUE THAT ARISES FROM THE WARNING LIGHTS ON THE DASH. WE CANNOT TRADE IT IN BECAUSE WE STILL OWE ON THE VEHICLE AND WE CANNOT AFFORD AN INCREASE IN THE PAYMENT. DODGE DOES NOT ADMIT THAT IT IS A DEFECTIVE MODEL OR THAT THERE IS ANYTHING THAT IS CAUSING THIS. I AM HOPING THAT SOMEONE WILL LOOK INTO THE 2010 DODGE JOURNEY AND ALL IT'S PROBLEMS AND GIVE SOME SORT OF RELIEF TO THOSE OF US WHO PURCHACED ONE OF THESE PROBLEM CARS WITHOUT KNOWING THAT THE BRAKES WOULD CONSTANTLY GO BAD AND THERE WILL BE A LITTLE "DEMON" IN THE CAR THAT FLIPS THE LIGHTS ON AND OFF ON THE DASHBOARD WHENEVER HE FEELS LIKE IT. I KNOW I CANNOT BE THE ONLY PERSON THAT HAS HAD NOTHING BUT TROUBLE WITH A 2010 DODGE JOURNEY. BUT MAYBE DODGE CAN TAKE THIS DEMON INFESTED CAR BACK AND GIVE MY FAMILY SOMETHING THAT WE FEEL A LITTLE BIT MORE SAFE IN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652570November 4, 2014
ELECTRICAL SYSTEM
THERE IS A RECALL ON THE IGNITION SYSTEM AND EACH TIME WE CALL THE LOCAL DEALER TO MAKE AN APPOINTMENT, WE ARE SIMPLY TOLD THAT THERE ISN'T A PART AVAILABLE ANYWHERE TO FIX THE ISSUE. WE WOULD LIKE TO GET THIS SITUATION TAKEN CARE OF ASAP. ANY HELP THAT CAN BE PROVIDED WOULD BE APPRECIATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652602November 4, 2014
VEHICLE SPEED CONTROL
WHILE DRIVING HOME FROM WORK AT APPROX. 4:15PM, I WAS CROSSING THE SAN FRANCISCO BAY BRIDGE WITH THE FLOW OF TRAFFIC GOING ABOUT 60MPH. ALL OF A SUDDEN THE RPM'S GAUGE WENT TO ALMOST 5. THE ENGINE WAS LOUD AND THE CAR LOST POWER AND BEGAN TO DECREASE TO ABOUT 40MPH. I QUICKLY TURNED ON MY HAZARD LIGHTS AND BASICALLY COASTED UNTIL I COULD EXIT THE BRIDGE. I SAW AN OIL CHANGE SHOP AND ASKED THEM TO LOOK AT IT. THEY TOLD ME I HAD A SEALED TRANSMISSION AND NEEDED TO SEEK A TRANNY SPECIALIST. THE CHECK ENGINE LIGHT ICAME ON AND I HAVE HAD THE CAR LOOKED AT TWICE TO NO AVAIL. NO ONE SEEMS TO KNOW HOW TO FIX THE PROBLEM. I AM GETTING ERROR CODES P0792, P0734, AND NOW AS OF 11/1/2014 P0733. THIS CARE IS VERY UNSAFE. SOME DAYS IT DRIVES PERFECTLY OTHER DAYS YOU CAN'T GO PAST 35MPH, STAYING IN 1ST AND 2ND GEAR. AVOID ALL FREEWAYS AT ALL TIMES!! IT'S A DEATH TRAP!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652099November 3, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS UNAVAILABLE. THE DEALER WAS UNCERTAIN OF WHEN THE PART WOULD BECOME AVAILABLE AND INFORMED THE CONTACT THAT THE PART WAS NOT PRODUCED IN ORDER TO SERVICE THE VEHICLE UNDER THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652148November 3, 2014
UNKNOWN OR OTHER
TELL ME WHY I HAVE THIS L25 RECALL THAT HAS BEEN IN EXISTENCE FOR NOW 3 YEARS, CHRYSLER SAYS THEIR ENGINEERS ARE WORKING ON IT BUT IF YOUR FAMILY OR LOVED ONE GOT INTO AN ACCIDENT HOW WOULD YOU FEEL? WE NEED THIS TO BE RECTIFIED AND A PART NEEDS TO BE RESOLVED. I NEED A RENTAL CAR UNTIL THIS IS RESOLVED PAID BY CHRYSLER. I DONT KNOW WHO TO TURN TO BECAUSE IF IM DRIVING AND ALL THE SUDDEN THE CAR SHUTS OFF IN THE MIDDLE OF THE ROAD IN TRAFFIC, THIS COULD SPELL DISASTER. CHRYSLER KNOWS THIS RECALL IS OPEN AND IS DOING NOTHING ABOUT IT WE HAVE NOT BEEN COMPENSATED FOR THE INCONVENIENCE. WE HAVE NOT HAD ANY ACCIDENTS YET FROM THIS CAR AND THE RECALL BUT THAT NOT THE POINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651383October 30, 2014
POWER TRAIN
WE PULLED OUT OF A PARKING LOT ONTO A PRIMARY ROAD AND AS SOON AS WE STEPPED ON THE GAS A LOUD SOUND OCCURRED. WE THOUGHT WE WERE HIT FROM BEHIND. THEN ALL THE DASHBOARD LIGHTS STARTED FLASHING. THE ENGINE WAS OVERHEATING AND WE COULD NOT GO OVER 15MPH. WE PULLED INTO THE NEXT PARKING LOT. WE TURNED OFF THE CAR AND WAITED FOR 10 MINUTES FOR IT TO COOL. WE STARTED IT AGAIN AND TRIED TO DRIVE BUT COULD NOT GO OVER 15 MPH. I BROUGHT THE CAR IN IMMEDIATELY TO THE DEALER AND 4 DAYS LATER I WAS CALLED THE SERVICE TECH SAID IT WAS THE PCM AND IT WOULD BE REPLACED UNDER WARRANTY. AFTER THE PCM WAS REPLACED THEY CALLED AGAIN AND SAID THE CAR IS STILL NOT RUNNING AND THEY TESTED IT WITH A CARAVAN TIPM AND IT IS A TIPM PROBLEM AND I NEEDED TO PAY FOR THAT REPAIR. THE TIPM WAS WORKING WHEN I BROUGHT IT IN AND THEN AFTER THEY TRIED TO REPAIR IT THEY SAID THE TIPM WAS NOT WORKING. MY CAR WAS IN SERVICE FOR 30 DAYS. I GOT CALLS THE PART WAS ON BACK ORDER, NO IT CAME IN, NOT IT WAS FOR ANOTHER CAR, IT IS ON BACKORDER AND CORPORATE WAS IN ON IT ALSO BECAUSE I PLACED OVER 62 CALLS TO THE DEALER AND CORPORATE AND ONLY RECEIVED 6 CALLS FROM DODGE. NOW THERE IS A CLASS ACTION LAWSUIT ABOUT THE TIPM. BACKGROUND INFORMATION ON THE VEHICLE INCLUDES NUMEROUS DEALER SERVICE VISITS COMPLAINING OF NON-STARTING AND STALLING. ONLY TO BE TOLD THEY COULD NOT DUPLICATE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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