Dodge Journey Complaints

5,556 consumer complaints on file.

#10730922June 29, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT APPROXIMATELY 35 MPH OVER A BUMP IN THE ROAD, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART WHEN SHIFTED INTO NEUTRAL. THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PARTS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. MA 09/03/15 THE CONSUMER STATED THE VEHICLE SHUT DOWN 3 TIMES WHILE DRIVING DUE TO THE RECALLED CONDITION. UPDATED 12/10/15 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730938June 29, 2015
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHEN THE KEY WAS TURNED TO THE ON POSITION, THE ENGINE FAILED TO START. THE CONTACT WAS ABLE TO START THE ENGINE AFTER MULTIPLE ATTEMPTS. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730995June 29, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731019June 29, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING AT 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED TO THE SIDE OF THE ROAD. THE VEHICLE WAS ABLE TO BE DRIVEN. THE FAILURE RECURRED TWICE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730586June 26, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730640June 26, 2015
TIRES:SIDEWALL
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY EQUIPPED WITH KUMHO SOLUS KH16 TIRES, SIZE 225/65/R17 (NA). WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SHAKE AND VIBRATE AND THE PSI SENSOR LIGHT WOULD ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE SIDEWALL WAS SEPARATING ON THE FRONT DRIVER SIDE TIRE. THE TIRE WAS REPLACED, BUT THE VEHICLE CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN TO A LOCAL TIRE DEALER WHO DISCOVERED THAT THE ADDITIONAL THREE TIRES ALSO EXPERIENCED SIDEWALL SEPARATION AND WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE TIRES WERE NOT REPLACED. THE VIN WAS UNKNOWN. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730365June 25, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730399June 25, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 14V373000: (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730424June 25, 2015
AIR BAGS, ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE ENGINE FAILED TO START. THE CONTACT WAS ABLE TO START THE VEHICLE AFTER MULTIPLE ATTEMPTS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TRANSMISSION WAS REPAIRED AND THE KEY FOBS WERE REPLACED, BUT THE FAILURE PERSISTED. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING 20 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED KNEE AND LOWER BACK INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE CONTACT MENTIONED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10730430June 25, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. WHILE ATTEMPTING TO PARK THE VEHICLE, THE ELECTRICAL SYSTEM FAILED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730458June 25, 2015
SERVICE BRAKES
I HAVE A 10 DODGE JOURNEY AWD R/T , I AM ALSO A ASE CERTIFIED MECHANIC. MY WIFE DRIVES THIS THING EASY.. NO MATTER WHAT BRAND OF ROTORS OR PADS I USE THE PROBLEM COMES BACK.. THE PROBLEM I SEE IS, THE BRAKES ARE NOT UP TO PAR, BASICALLY TO SMALL FOR THIS VEHICLE.. THE ROTORS SHOULD HAVE BEEN AT LEAST 1 TO 1.5 INCHES LARGER IN DIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730277June 25, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE VEHICLE DID NOT START. THE CONTACT STATED THAT THE VEHICLE HAD TO BE PARKED FOR AWHILE IN ORDER FOR IT TO RESTART. THE FAILURE RECURRED NUMEROUS TIMES. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730286June 25, 2015
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED AND THE STEERING ABILITY SEIZED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT HAD TO MANEUVER TO THE SIDE OF THE ROAD FROM THE CENTER LANE TO A COMPLETE STOP. THE VEHICLE WAS RESTARTED AND DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 117,000. UPDATED 8/21/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730307June 25, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 09/22
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730326June 25, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10727064June 24, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY AWD. WHILE DRIVING 30 MPH, THE ELECTRICAL FUNCTIONS, INCLUDING THE EXTERIOR LIGHTING, FAILED BUT THE ENGINE CONTINUED TO RUN. THE CONTACT MANEUVERED INTO THE EMERGENCY LANE AND SHUT OFF THE VEHICLE. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE ELECTRICAL FUNCTIONS RESUMED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY REFUSED TO DIAGNOSE THE VEHICLE BECAUSE IT WAS OUT OF WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO REPAIR THE RECALL WAS UNAVAILABLE AND THE DEALER STATED THAT IT WOULD NOT BE AVAILABLE FOR SIX MONTHS TO A YEAR. THE CONTACT MENTIONED THE WAIT PERIOD WAS UNREASONABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730090June 24, 2015
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO REPAIR THE RECALL WERE UNAVAILABLE AT SEVERAL DEALERS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730107June 24, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE DEALER SCHEDULED AN APPOINTMENT, THE CONTACT WAITED FOR TWO HOURS AND THEN THEY INDICATED THAT THE PART WAS ON BACK ORDER AND THAT THEY ORDERED THE PART. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730169June 24, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE INTERIOR LIGHTS STAYS ON FOR A LONG PERIOD OF TIME WHEN I START AND AFTER SHUTTING DOWN THE SUV. THE INTERIOR LIGHTS GO OUT ABOUT 15 MINUTES OR SO AFTER TURNING THE SUV OFF. ONCE I START THE SUV AND DRIVE, THE INTERIOR LIGHT REMAINS ON IN THE FRONT & UPPER REAR OVERHEAD. THE ELECTRONIC KEY IS NOW LOCKING MY DOORS JUST FROM TOUCHING THE TOP OF THE KEY. THERE ARE TIMES, I'M NOT HITTING THE BUTTON TO LOCK, BUT JUST FROM TOUCHING THE TOP OF THE KEY WITH MY FINGER, THE DOORS WILL AUTOMATICALLY LOCK.SCARY!!! THE STEERING WHEEL SHAKES VISIBLY WHEN BRAKING. UPDATED 8/28/15*CN UPDATED 10/26/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730186June 24, 2015
UNKNOWN OR OTHER
CAR STOPPED WOULD NOT START. WAS TOLD BY DEALER WESTBORN CHRYSLER THAT CHRYSLER LLC WILL NOT ISSUE THE RECALL IGNITION PART. CAR WAS TOWED TO WESTBORN CHRYSLER 11:31 AM ON 06/08/2015. THE DEALER HAS GIVEN ME PHONE NUMBERS TO CALL TO NO AVAIL. I OWN MY CAR FREE AND CLEAR. MY CAR HAS BEEN AT DEALER FOR 15 DAYS WITH NO DATE GIVEN FOR COMPLETION OF THE WORK. EACH TIME I INQUIRE ABOUT CAR REPAIR, THEY SAY CHRYSLER WON'T ALLOW THEM TO ORDER PART BECAUSE THEY HAVE NOT SOLD ENOUGH DODGE CARS. CAR IS UNDER A RECALL. HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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