Dodge Journey Complaints

5,556 consumer complaints on file.

#10733463July 12, 2015
UNKNOWN OR OTHER
RECEIVED RECALL NOTICE IN 2014. NOTIFIED DEALER IN ELIZABETH CITY, NC PROMPTLY, AS INSTRUCTED. THEY INFORMED ME THE PART WAS ON BACK ORDER AND WOULD CONTACT ME ASAP. I HAVE CHECKED BACK WITH THEM SEVERAL TIMES IN 2014 AND NOW 2015 WITH NO EXPECTED DATE OF REPAIR. I AM CONCERNED FOR MY SAFETY AS I DRIVE LONG DISTANCES. PLEASE ADVISE WHAT IS MY NEXT COURSE OF ACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733381July 11, 2015
ENGINE, ELECTRICAL SYSTEM, STEERING
I WAS DRIVING ON THE FREEWAY TO WORK AND THE ENGINE SHUT OFF. I LOST POWER STEERING, POWER BRAKING, ABILITY TO ACCELERATE OR REALLY DRIVE THE CAR AT ALL. ALL I COULD DO WAS TRY TO SAFELY NAVIGATE AN UNCONTROLLABLE VEHICLE TO THE SHOULDER AND HOPE I WASN'T HIT IN THE PROCESS. THE CHECK ENGINE LIGHT CAME ON, IN ADDITION TO OTHER WARNING LIGHTS (I THINK THEY WERE THE TIRE PRESSURE LIGHT, THE VEHICLE TRACTION CONTROL LIGHT AND ANOTHER INDICATOR THAT LOOKS LIKE A LIGHTNING BOLT). THE CAR EVENTUALLY RESTARTED, BUT HAD PROBLEMS DRIVING AND WOULD START TO CUT OUT WHEN IT IDLED. WE TOOK IT BACK TO DODGE, THEY RAN DIAGNOSTICS BUT COULDN'T FIND ANY ISSUES. AFTER A LOT OF PRESSURE, THEY REPLACED THE MAIN COMPUTER CHIP IN THE SYSTEM. THIS WAS AFTER REPLACING ANOTHER MINOR PART THAT DIDN'T CHANGE THE ISSUE. THIS SEEMED TO WORK FOR A FEW MONTHS, BUT THEN THE PROBLEM BEGAN HAPPENING AGAIN. THIS TIME THE ENGINE WAS EVEN MORE SLUGGISH AND THE WHOLE CAR WOULD SHAKE WHEN YOU TRIED TO ACCELERATE. THERE WAS NO POWER, EVEN THOUGH THE ENGINE WAS RUNNING. THEN, IT WOULD CUT OUT AGAIN AND THE SAME WARNING LIGHTS CAME ON. WE ARE TAKING IT BACK TO DODGE AGAIN TODAY TO SEE WHAT THEY CAN DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733399July 11, 2015
ELECTRICAL SYSTEM
I CANT LIST THE EXACT DATE OF ALL THE INCIDENTS THAT HAVE HAPPEN BUT THERE HAVE BEEN SO MANY OF THEM OVER THE LAST COUPLE OF YEARS THAT ITS IMPOSSIBLE TO KEEP TRACK OF. MY FIRST ISSUE WAS THREE YEARS AGO WHEN TRYING TO START THE CAR IT WOULD CLICK BUT NOT TURN OVER EVERYTHING WORKED SO WE KNEW IT WASN'T THE BATTERY. I WOULD HAVE TO REMOVE THE KEY AND SIT FOR SOMETIMES UP TO 10 MINUTES BEFORE THE CAR WOULD TURN OVER. AT THIS TIME THE CAR WAS STILL UNDER WARRANTY AND AT THE SAME TIME WE STARTED HAVING ISSUES WITH THE PASSENGER WINDOW NOT ROLLING DOWN OR UP WITH THE BUTTON ON THE PASSENGER DOOR. DRIVER SIDE COULD ROLL THE WINDOW UP. WE TOOK IT IN AND UNFORTUNATELY BECAUSE THE DEALERSHIP COULDN'T MIMIC THE PROBLEMS WE WERE HAVING THE TOLD US THEY COULDN'T FIND ANYTHING WRONG AND SAID BRING IT BACK WHEN WE HAVE THE ISSUE AGAIN. SERIOUSLY HOW CAN I BRING YOU THE CAR WHEN IT WONT START. ON TO THE NEXT PROBLEM LAST OCTOBER DRIVING HOME ON THE FREEWAY GOING 60 MILES AND HOUR AT NIGHT MIGHT I ADD AND MY ELECTRICAL SYSTEM STARTS TO FAIL LIGHTS TURN OFF RADIO TURNS OFF AND THEN IMMEDIATELY TURNS BACK ON THANKFULLY I WAS ALMOST HOME SO MY HUSBAND LOOKED AT IT AND COULDN'T FIND ANYTHING WRONG AND IT HASN'T HAPPENED SINCE THANKFULLY BUT NOW WE ARE HAVING ISSUES WITH OUR RADIO TWO DAYS AGO IT STOPPED WORKING AGAIN. FIRST TIME MY HUSBAND GOGGLE THE PROBLEM AND WAS TOLD TO DISCONNECT THE BATTERY FOR AN HOUR AND THEN RECONNECT. THIS TOOK CARE OF THE PROBLEM BUT THIS TIME AROUND IT DOESN'T SEEM TO BE WORKING. SO KNOW I HAVE TO TAKE MY CAR IN TO HAVE THIS DIAGNOSED AGAIN. I WONT EVEN BEGIN TO TALK ABOUT THE CLICKING THAT COMES FROM BEHIND THE GLOVE BOX WHEN I TURN THE AC OR HEAT ON SOUNDS LIKE MY CAR IS GOING TO BLOW UP. I HAVE ONLY HAD THIS CAR FOR 5 YEARS BRAND NEW OFF THE LOT AND IT ONLY HAS 55,000 MILES ON IT HAS BEEN REGULARLY MAINTAINED SO THEIR SHOULD NOT BE THIS MANY ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733185July 10, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733203July 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733276July 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. AFTER SEVERAL ATTEMPTS, THE VEHICLE WAS ABLE TO START. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART WAS NOT AVAILABLE TO PERFORM THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732889July 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT CHARGED THE BATTERY AND WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE TO PERFORM THE REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732975July 9, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V37300 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733009July 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 45 MPH, THERE WAS EXCESSIVE HESITATION AND THE BRAKE PEDAL WAS DEPRESSED. THE ENGINE AND AIR BAG WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ELECTRONIC CONTROL MODULE AND SENSOR WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732658July 8, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732666July 8, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732685July 8, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/01/2015*LJ UPDATED 10/14/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732680July 8, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732720July 8, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732739July 8, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIRS WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732810July 8, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS) AND TOOK THE VEHICLE TO THE DEALER FOR REPAIRS. THE DEALER DID NOT REPAIR THE VEHICLE BECAUSE THE PART WAS UNAVAILABLE. THREE WEEKS LATER, UPON STARTING THE VEHICLE, THE VEHICLE COULD NOT READ THE KEY FOB AND FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732540July 7, 2015
ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE STOPPED AT A RED LIGHT, THE VEHICLE'S HORN HONKED SEVERAL TIMES WITHOUT WARNING. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732370July 7, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT THE KEY FOBS FAILED AND THE VEHICLE WOULD LOCK INDEPENDENTLY. ON ONE OCCASION, THE CONTACT LEFT THE KEYS IN THE VEHICLE ACCIDENTLY WHILE AN INFANT WAS IN THE VEHICLE. THE VEHICLE LOCKED INDEPENDENTLY AND FAILED TO UNLOCK. AS A RESULT, THE CONTACT SHATTERED THE FRONT PASSENGER SIDE WINDOW. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 97,050.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732412July 7, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE'S ELECTRICAL SYSTEM FAILED WITHOUT WARNING. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS A FACTORY FAILURE OR MISFIRE CODE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732073July 6, 2015
UNKNOWN OR OTHER
ON WEDNESDAY APRIL 22ND, I WAS STRANDED AT THE GROCERY STORE BECAUSE MY 2009 DODGE JOURNEY WOULD NOT START. I REPIDETLY TRIED TO START THE CAR AND I GOT A "BAD KEY" MESSAGE ON THE DASH BOARD. THINKING IT WAS THE KEY, I TRIED MY SPARE KEY THAT I KEEP IN MY BAG BUT THE CAR WOULD NOT START. NOTHING LIT UP AND THERE WAS NO NOISE WHAT SO EVER FROM THE ENGINE. AS A MOM WITH FOUR YOUNG KIDS, THIS IS ONE OF MY WORST NIGHTMARES. NOT ONLY WERE WE STRANDED AT THE GROCERY STORE, WE WERE LATE FOR SCHOOL. WE WAITED FOR AN HOUR FOR SOMEONE TO PICK US UP AND THEN HAD TO CALL A TOW TRUCK TO TAKE THE CAR TO OUR LOCAL DODGE DEALER. UNFORTUNATELY, OUR DEALER HAS NO LONER VEHICLES WE COULD HAVE USED.ON LAST THURSDAY AFTERNOON, I GOT A CALL FROM THE BROWN DODGE SERVICE WHO TOLD ME THE MODULE NEEDED TO BE REPLACED AND I HAD TO GET TWO NEW KEYS AS IT ALL COMES TOGETHER AS ONE PACKAGE AND I WAS TOLD IT WOULD COST $700. . THEN IT HAPPENED AGAIN A COUPLE OF WEEKS LATER AND I HAD TO PAY FOR YET ANOTHER TOW TRUCK. SAME SYMPTOM'S, THE CAR WOULD NOT START WHEN I TURNED THE IGNITION SWITCH. WHEN I TOOK IT TO THE BROWN DODGE DEALER THEY CLAIMED IT WAS A BAD BATTERY. SO I PAID TO HAVE IT REPLACED. THEN IT HAPPENED AGAIN BUT LUCKILY THIS TIME THE CAR STARTED AFTER I HAD TO TRY TURN THE IGNITION SWITCH ON ABOUT FIFTEEN TIMES, AND I DROVE IT DIRECTLY TO THE DEALERSHIP AGAIN. ONCE THERE, I KEPT IT THERE FOR 4 DAYS SO THEY COULD SEE WHAT WAS GOING ON. EVERY TIME THEY TURN THE IGNITION SWITCH, THE CAR STARTED FOR THEM. SO NOTHING WAS FIXED. WELL, THIS HAS BEEN HAPPENING EVERY WEEK FOR THE PAST THREE MONTHS. THIS PAST WEEK I WAS STUCK WITH MY CHILDREN AT THE BANK FOR 30 MINUTES UNTIL THE CAR WOULD START. THE LOCAL DEALERSHIP CANNOT FIX IT AND I DON'T KNOW WHAT TO DO. IT IS NOT SAFE AND I AM ALWAYS WORRIED ABOUT MY CAR NOT STARTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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