Dodge Journey Complaints

5,556 consumer complaints on file.

#11155960December 4, 2018
UNKNOWN OR OTHER
AFTER GETTING MY 2015 DODGE JOURNEY I WAS VERY HAPPY WITH IT UNTIL I HAD 3 RECALLS ON MY CAR AND NOW I AM WAITING FOR ANOTHER RECALL FOR THE GPS AS IT SEEMS THAT THOUSANDS OF PEOPLE ARE HAVING THE SAME ISSUE WITH THE GPS THAT HAVE BEEN REPLACED MULTIPLE TIMES BECAUSE THEY STOP WORKING AFTER A COUPLE OF MONTHS. EVERYONE KEEPS SAYING THEY GET THE SAME ERROR THAT STATES UNABLE TO OPEN MAPS AND WHEN PEOPLE TAKES IT TO THE DEALERSHIP THEY ALL SAY THAT THEY HAVE TO REPLACE THE HOLD GPS UNIT WITH A COST OF AROUND $750 DOLLARS AND PEOPLE HAVE DONE THIS MULTIPLE TIMES ON THEIR CARS INCLUDING ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156030December 4, 2018
UNKNOWN OR OTHER
I HAVE HAD AN ONGOING ISSUE, OVER THE PAST ALMOST THREE YEARS WITH NOT HAVING HEAT ON THE PASSENGER AND REAR OF MY VEHICLE. THE SYSTEM HAS BEEN FLUSHED MULTIPLE TIMES, THERMOSTAT REPLACED, ACTUATOR DOORS CHECKED AND REPLACED, AND MY HEATER CORE REPLACED TWICE ALREADY. THE INTERVENTIONS FIX THE PROBLEM FOR A SHORT PERIOD AND THEY IT IS BACK TO ONLY COOL AIR. THE COOLANT PRESSURE IS FINE AND THE CAR DOES NOT OVERHEAT. THERE IS NO CHANGE WHEN DRIVING OR IN PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155757December 3, 2018
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT, VEHICLE SPEED CONTROL:CRUISE CONTROL
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT THE ABS WARNING INDICATOR KEPT RANDOMLY FLASHING. THE CONTACT ALSO HEARD AN ABNORMAL LOUD NOISE WHEN APPLYING AND RELEASING THE BRAKE PEDAL. ALSO, AT VARIOUS POINTS IN TIME, THE BRAKE PEDAL FAILED TO FUNCTION AND THE CRUISE CONTROL INTERMITTENTLY FAILED TO WORK. THE DEALER (CHRIS MYERS DODGE CHRYSLER JEEP (27163 US-98, DAPHNE, AL 36526, (251) 621-8885) INDICATED THAT THEY SERVICED THE VEHICLE WITH A WARRANTY AND CLEARED THE CODE, BUT HAD NOT SPECIFIED A SPECIFIC REPAIR DIAGNOSIS FOR THE BRAKE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 34,400. *TT CONSUMER STATED ANI-LOCK BRAKES SHUT OFF AT VARIOUS SPEEDS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155471December 2, 2018
SERVICE BRAKES
PROBLEM BEGAN WITH BRAKE WARNING INDICATOR LIGHT COMING ON, SEEMINGLY AT RANDOM. BRAKES STILL SEEMED TO BE WORKING NORMALLY. THEN BRAKES STARTED FAILING TO CATCH WHILE DRIVING. REGARDLESS OF VEHICLE SPEED, 10 MPH OR AT HIGHWAY SPEEDS, BRAKE PEDAL WOULD GO ALMOST TO FLOOR AND YOU WOULD HAVE TO PUMP IT SEVERAL TIMES TO GET THE BRAKE TO ENGAGE. TOOK IT IN TO MY LOCAL MECHANIC AND FOUND THAT FLUID WAS LEAKING INTO DRIVER'S SIDE INTERIOR, DIAGNOSED A FAULTY MASTER CYLINDER AND BOOSTER. TOOK CAR TO DEALERSHIP. THEY SERVICED ALL OUTSTANDING RECALLS. THEY REPLACED MASTER CYLINDER AND BOOSTER AT A COST OF $982 TO US. BRAKES WORKED FINE FOR THREE WEEKS THEN PROBLEM STARTED HAPPENING AGAIN BUT THIS TIME BRAKE WARNING LIGHT IS NOT ILLUMINATED. JUST AS BEFORE, SOMETIMES THE BRAKES WORK NORMALLY, OTHER TIMES THE PEDAL GOES TO THE FLOOR AND YOU HAVE TO PUMP THE BRAKE PEDAL UNTIL IT 'CATCHES'. TAKING IT BACK IN TO DEALER - THIS IS A DANGEROUS PROBLEM, NOT KNOWING IF THE CAR IS GOING TO STOP OR NOT. JUDGING BY THE NUMBER OF REPORTS FROM MOTORISTS AND MECHANICS ON VARIOUS WEBSITES, THIS IS OBVIOUSLY A KNOWN ISSUE WITH 2013 DODGE JOURNEY VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155137November 30, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
DASH MAKES CLICKING NOISES, THE HORN GOES OFF BY ITSELF, I COULD BE DRIVING OR JUST SITTING STILL, THIS HAS BEEN GOING ON FOR ABOUT 2 YEARS, TOOK IT IN TWICE TO HAVE IT CHECKED, THEY ALL ARE CONFUSED AS WHY THIS IS HAPPENING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155153November 30, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 30 MPH, ALL THE AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT AND THE AIR BAG INDICATOR ILLUMINATED. THE CONTACT SUSTAINED INJURIES THAT LATER REQUIRED MEDICAL ATTENTION. THE POLICE ARRIVED AND GAVE THE CONTACT A FORM TO COMPLETE, BUT NO POLICE REPORT WAS FILED. THE SHERIFF ALLOWED THE CONTACT TO DRIVE THE VEHICLE HOME. THE CONTACT CALLED BENNY BOYD LOCKHART CHRYSLER DODGE JEEP RAM (512-227-2266, LOCATED AT 2000 S COLORADO ST, LOCKHART, TX 78644) WHO STATED THAT THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT SOMEONE WOULD CALL. THE CONTACT HAD NOT BEEN CALLED BACK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11154651November 29, 2018
ELECTRICAL SYSTEM, ENGINE
RECALL THE STARTERS! I AM SICK OF BWING SYRANDED BECAUSE OUR CAR WON'T START!!!! THIS IS AN ISSUES FOR THOUSANDS OF PEOPLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154671November 29, 2018
WHEELS
TIRE PRESSURE CONTINUES TO DEFLAT DURING WEATHER CHANGE COLD WEATHER CAUSES TIRES TO LOOSE PRESSURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154760November 29, 2018
STEERING
POWER STEERING RETURN LINE RUPTURES IN COLD WEATHER. THERE IS AN OPEN RECALL FOR SAME MAKE, MODEL, AND YEAR BUT MY VIN NUMBER IS NOT UNDER THAT RECALL. RECALL #S08. I HAVE HAD THIS ISSUES SINCE I BOUGHT THE CAR USED IN 2013. EVERY YEAR WHEN IT GETS COLD OUT I START THE VEHICLE AND THE LINE BURST LEAKING POWER STEERING FLUID EVERYWHERE. I HAVE NOT HAD THE MONEY TO REPLACE THE LINES AND THIS HAS BEEN HAPPING FOR 5 YEARS NOW. THIS HAS NOW CREATED A SEAL ON THE POWER STEERING PUMP TO LEAK AS WELL. NOW I HAVE POWER STEERING FLUID ALL OVER MY ENTIRE ENGINE BECAUSE OF THE PUMP LEAKING EVERYWHERE. I CALLED DODGE AND THEY WERE NOT HELPFUL TOLD ME IT'S A VIN SPECIFIC ISSUE AND THERE IS NOTHING THAT THEY CAN DO ABOUT IT WHEN I'M CLEARLY HAVING THE SAME EXACT ISSUE. PLEASE HELP!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154870November 29, 2018
UNKNOWN OR OTHER
SINCE SEPTEMBER 2018 CAR WOULD NOT START. HAD GONE TO THE DOCTOR AND PARKED IN THE LOT, WHEN I CAME OUT MY CAR WOULD NOT START AND I WAS STRANDED IN THE PARKING LOT UNTIL DARK AFTER THE CLINIC HAD CLOSED. TRIED STARTING IT MULTIPLE TIMES AND ONLY GOT A ʻCLICKʻ THEN NOTHING. HAD TO GET TOWED HOME. IʻM A 59 Y/O FEMALE WITH HEALTH ISSUES. BATTERY WAS NEW SO I HAD THE STARTER REPLACED THINKING MAYBE THAT WAS THE PROBLEM. MY CAR STILL HAD THE SAME PROBLEM. IT WOULD RANDOMLY START. SO ONCE I COULD GET IT STARTED, I TOOK IT TO MY MECHANIC. HE COULD NOT ISOLATE THE PROBLEM ALTHOUGH IT WOULD STILL RANDOMLY START AND RECOMMENDED THAT I TAKE IT TO THE DEALER. I DID AND THE DEALER SAID EVERYTHING CHECKED OUT FINE BUT RECOMMENDED THAT I HAVE THE STARTER REPLACED AS WELL AS THE EGR SYSTEM AND HE QUOTED ME OVER $1200. I CANʻT AFFORD THAT. I HAD ALREADY PAID TO HAVE MY BATTERY TESTED AT SEARS WHERE I BOUGHT MY DIEHARD AND HAD BOUGHT A NEW STARTER THAT MY BROTHER INSTALLED. INSTEAD, I TOOK IT BACK TO MY MECHANIC WHO REPLACED IT WITH ANOTHER STARTED AND EGR SYSTEM FOR $300 LESS. IT ONLY WORKED FOR A FEW DAYS. I ONLY GET A CLICK THEN NOTHING. TODAY, I HAD THE SAME PROBLEM. I TRAVEL 30 MILES EACH WAY TO GET TO WORK AND THIS IS FRUSTRATING. I TRIED THE ʻBRAKE, ON, NEUTRALʻ AND IT DIDNʻT WORK. I FINALLY GOT IT TO START THIS MORNING WHEN I DID THE ʻBRAKE, ON, MOVE THE GEAR SHIFT SIDE TO SIDE IN THE PARK POSITIONʻ BUT WHEN I GOT OFF WORK THIS AFTERNOON, THAT DIDNʻT WORK. INSTEAD, I DID THE ʻBRAKE, ON, NEUTRAL, PARKʻ AND IT STARTED RIGHT UP. I DONʻT KNOW IF IT WILL WORK TOMORROW THOUGH. IS THERE A PERMANENT RESOLUTION TO THIS PROBLEM BESIDES NOT BUYING ANOTHER CHRYSLER MADE VEHICLE AND JUNKING THE ONE I HAVE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154552November 28, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THE TIPM IS STARTING TO FAIL (WHICH APPARENTLY DODGE KNEW ABOUT BUT WILL NOT FIX DUE TO LACK OF REPORTS) FUSES AND RELAYS ARE STARTING TO BLOW CAUSING ALL KINDS OF ELECTRICAL ISSUES. THE TIPM FOR THE CAR IS TYPICALLY 500-1000 DOLLARS WHICH IS A LOT TO SPEND TO FIX ON A CAR THAT THE MANUFACTURER KNEW WOULD EVENTUALLY HAPPEN. DO NOT EVER BUY THIS VEHICLE. WORST CAR TO OWN!! EVER!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154315November 27, 2018
ELECTRICAL SYSTEM
THE ALARM SYSTEM GOES OFF BY ITSELF. EVEN WHEN I AM DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153704November 26, 2018
ELECTRICAL SYSTEM
SECURITY CONTROL ISSUE - "KEY NOT DETECTED " ERROR GIVEN AFTER BATTERIES HAVE BEEN REPLACED, CAR WILL NOT START. SAME ISSUE REPORTED BY A LOT OF DODGE JOURNEY OWNERS, MONEY SPENT TRYING TO CORRECT PROBLEM TO NO AVAIL. CHRYSLER AWARE OF MASS ISSUE BUT NOT MAKING EFFORT TO CORRECT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153713November 26, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THE CAR WILL NOT START HALF THE TIME I'VE TAKEN IT TO THE DEALERSHIP AND THEY CAN'T FIND THE PROBLEM I GO TO THE STORE AND GET IN MY CAR AND THE ANTI THEFT LIGHT WILL BE ON AND IT WILL NOT CRANK THE INTERNET IS FLOODED WITH THE SAME PROBLEM FROM THOUSANDS OF OWNERS AND IT'S STILL NOT FIXED I'M TIRED OF BEING STRANDED WHEN I STILL OWE 8000 ON MY CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153984November 26, 2018
AIR BAGS
6 WEEKS AGO THE AIRBAG SENSOR LIGHT APPEARED IN MY CAR. I CALLED THE LOCAL DEALERSHIP (LAFONTAINE IN LANSING, MI) AND THEY TOOK A LOOK AT IT. THEY DISCOVERED THE WIRING BETWEEN THE SENSOR AND THE AIRBAG HAD CORRODED. IN SEPTEMBER 26, 2017, OUR CAR'S HEATER CORE EXPLODED ON US AFTER BEING INSTALLED IMPROPERLY EARLIER IN 2017 BY WYSUP CHRYSLER IN PULLMAN, WASHINGTON. IT POURED BOILING HOT WATER AND ANTIFREEZE ON MY HUSBAND WHILE HE WAS DRIVING THE CAR. WE BELIEVE THAT THIS WAS THE CAUSE OF THE CORRODED WIRING, BUT DODGE REFUSES TO FIX IT. WE HAVE BEEN WITHOUT A CAR FOR OVER A MONTH NOW AS WE SIT AND WAIT TO SEE IF DODGE CORPORATE, THE BBB, OR THE ATTORNEY GENERAL'S OFFICE OF WASHINGTON STATE WILL HELP US. THE COST TO FIX OUR AIRBAG SENSOR IS $1500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154091November 26, 2018
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
THERE'S A FEW RECALLS ON MY 2014 DODGE JOURNEY AWD SXT THAT I'VE CALLED AND THEY SAID THEY DON'T HAVE THE PARTS AND TO CALL BACK IN A FEW MONTHS. I JUST CALLED NOW AND THEY GAVE ME THE LOOP AROUND TRANSFERRING ME TO THE FRONT THEN BACK TO SERVICE WHERE I WAS PLACED ON HOLD AND THEN IT RANG TO THE FRONT DESKS NUMBER AND I HAD TO LEAVE A VOICEMAIL. TOTALLY INCOMPETENT. THIS IS AT THE DODGE DEALERSHIP IN COLORADO SPRINGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153646November 25, 2018
POWER TRAIN
WHILE DRIVING ON HIGHWAY APPROXIMATELY 45-50 MPH, BEGINNING TO ASCEND A SMALL HILL, AN EXTREMELY LOUD SQUEAK WAS HEARD AND THERE WAS A BRIEF PERIOD OF RESISTANCE BEFORE THE VEHICLE "LURCHED" FORWARD AND CONTINUED TO MAKE A CLACKING NOISE, FOLLOWED BY A LOUD CRACK AND MORE RESISTANCE TO ACCELERATION AS I PULLED OVER. THE VEHICLE IS AN AWD, 3YRS OLD AND HAD 52K MILES ON IT. IT WAS TOWED TO A DEALERSHIP AND REPAIRED UNDER THE POWERTRAIN WARRANTY. THE DEALERSHIP INFORMED ME THAT THE COMPOUNDER HAD FAILED, LOCKING UP THE TRANSMISSION. THE AWD CONTINUED TO TRY TO POWER THROUGH, WHICH CRACKED THE POWER TAKE OFF (WHICH HAD A GIANT PIECE BROKEN OFF OF IT). THE DEALERSHIP REPLACED THE TRANSMISSION AND THE PTO, BUT COULDN'T EXPLAIN THE REASON FOR THE FAILURE. AS SUCH, I AM NOW CONSTANTLY WORRIED THAT THE SAME ISSUE MAY OCCUR AGAIN AND CAUSE AN ACCIDENT. I WOULD BE VERY GRATEFUL FOR ANY INVESTIGATION INTO THIS OR SIMILAR ISSUES WITH THE POWERTRAIN ON THE 2015 DODGE JOURNEY AWD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153524November 24, 2018
ELECTRICAL SYSTEM
SENTRY SECURITY FEATURE RANDOMLY MALFUNCTIONS, DEACTIVATING THE ENGINE AND STRANDING THE VEHICLE. VEHICLE MAKES CLICK NOISE WHEN KEY FOB IS TURNED TO START, BUT ENGINE WON'T TURN OVER. THEN VEHICLE WILL ACT LIKE THE BATTERY IS DEAD, EVEN THOUGH IT ISN'T. THE VEHICLE WILL WORK NORMALLY FOR MONTHS WITH NO PROBLEMS. NO WARNINGS AND NO PATTERNS. ONLY ABLE TO START AGAIN AFTER A FEW HOURS LEFT ALONE. NO ACTION RESOLVES THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153211November 22, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
SEVERAL MONTHS AFTER HAVING NEW TIRES PUT ON MY SUV, I NOTICED THE SERVICE AWD, TRACTION CONTROL, AND ABS LIGHTS WERE ON CONTINUOUSLY ON MY PANEL WHEN IN MOTION AND UPON LEARNING THE IGNITION BUTTON. SOMETIMES THEY'D GO OFF EITHER MOVING OR STATIONARY BUT THEN AS 2 MONTHS PASSED, THEY'D REMAIN ON AT ALL TIMES. I WASN'T ABLE TO ENGAGE CRUISE CONTROL WHEN THOSE LIGHTS WERE ON. I HAD 2 NEAR ACCIDENTS FROM NEARLY HITTING 2 LARGE DEER. I HIT MY BRAKES AND MY TIRES DID BUT WASN'T TO GRIP THE ROAD AND JUST FELT LIKE THEY WERE ON ICE (IN SUMMER) . WHEN THEY WOULD GRIP THEY MADE A LOUD NOISE AND THEN I WAS ABLE TO STOP BUT NOT WITHOUT SMELLING BURNT RUBBER. I HAVE HEARD FROM A FRIEND OF MINE THAT IS A MECHANIC THAT HE HAD A FEELING IT WAS MY ABS SENSOR BUT DIDNT HAVE ACCESS TO A DODGE DIAGNOSTIC SYSTEM AS HE WORKS FOR A DIFFERENT DEALERSHIP. IVE HEARD FROM DIFFERENT PEOPLE THAT THIS HAS BEEN A "COMMON" PROBLEM RECENTLY WITH JOURNEYS. I PAID 97 DOLLARS FOR A DIAGNOSTIC FORMA NON-DEALER GARAGE AND THEY CONFIRMED IT WAS MY RIGHT FRONT ABS SENSOR AND IT WAS A MANUFACTURER DEFECT. I CALLED THE DODGE DEALERSHIP AND I WAS NOT INFORMED WHEN I BROUGHT IT IN THERE FOR THE RECALL THAT IT WAS UNDER WARRANTY. I BROUGHT MY SUV IN AND THE ADVISOR DIDN'T BELIEVE IT WAS MY SENSOR UNTIL IT WAS REPLACED. I WAS INFORMED THAT THE JOURNEYS HAVE BEEN COMING IN BY THE DOZEN OVER THIS ISSUE AND ALL OVER THE U.S. THAT WAS THE ONLY SENSOR CHECKED AND REPLACED AND MY WARRANTY IS ABOUT DONE. PLEASE INVESTIGATE HAVE 3 KIDS WITH SPECIAL NEEDS AND I DON'T WANT ACCIDENTS FOR ANYONE OVER THIS ISSUE. MY KIDS NEARLY LOST ME LAST YEAR IN A TERRIBLE ACCIDENT. MY VEHICLE WAS SERVICED OCT. 2018
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153240November 22, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE REAR WINDOW DEFROST DASH CONTROL KEEPS BLINKING AND WITH THAT I HAVE NO CONTROL OVER THE HVAC SYSTEM. IT IS CONSTANTLY ON LOW '1' BLOW POWER AND IT ISN'T ONLY BLOWING COLD. IN THE NORTH EAST IN WINTER (TODAY WAS 6 DEGREES AND THA KSFIVING DAY WHERE ALL AUTO SHOPS ARE CLOSED) IT IS NOT SAFE. THERE IS A CRUNCHING SOUND IN THE DASH, AS THOUGH SOMETHING IS TRYING TO TURN. ANYONE ELSE HAVE THIS ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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