Chrysler Pacifica Complaints

794 consumer complaints on file.

#11748581July 6, 2026
AIR BAGS
I am reporting a recall repair failure/delay involving my 2024 Chrysler Pacifica, VIN [XXX]. We received FCA’s recall letter for Important Safety Recall — Side Curtain Airbags, FCA Recall 06D, NHTSA Recall 26V-189. We scheduled a recall appointment with Pedder Chrysler Dodge Ram Jeep of Poway, 13811 Poway Rd, Poway, CA 92064, for XXX at 7:45 AM specifically because of this airbag safety recall. When we arrived, the dealer first said there was no recall, then later realized there had been a VIN-related mistake. They kept the vehicle. At 10:44 AM, the dealer texted that the vehicle was ready for pickup, but did not clearly disclose that the airbag recall remained unrepaired. Only after we called and asked for clarification did they say the airbag recall was not completed because the required airbag parts were unavailable. The repair invoice, RO #XXX, shows the airbag recall as “PARTS ON ORDER.” After pickup, NHTSA still showed 1 unrepaired recall for this VIN, status “Recall Incomplete.” The dealer refused to provide a written explanation documenting the VIN mistake, incomplete airbag recall, or ready-for-pickup communication. I am requesting NHTSA review this recall remedy failure/delay and the dealer’s handling of this safety recall appointment. This keeps the key evidence: the recall letter, invoice, and NHTSA active recall record. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748559July 6, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When driving, the rear passenger interior trim cup holder heats up to an unsafe temperature. The vehicle was in the shop for 4 weeks and I was told this is normal and it was because of radiant heat from the axel/wheel well. After driving approximately 100 miles, I used a temperature gun to screen the area. The hotspot was 126 degrees, with temperatures around in ranging from 77-85 degrees. Outside wheel well temperatures ranged from 94 - 97 degrees. the driver side rear trim area was also checked for comparison and ranged from 78-82 degrees. which would indicate it is not radiant heat from the wheel well and axel. Children sit in the 3rd row next to this and can be burned. No warning lights are present, vehicle can be inspected if required.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748337July 5, 2026
UNKNOWN OR OTHER
Our hybrid vehicle has been recalled per the Chrysler Pacifica battery recall. The letter says this is a dangerous fire hazard, needs to be repaired immediately, and we must stop charging our battery until fixed. The dealership has told us it will take 3 days to repair, but is only providing a replacement vehicle for one day. Surely this is not appropriate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748250July 4, 2026
ELECTRICAL SYSTEM, POWER TRAIN, FUEL/PROPULSION SYSTEM
I am reporting an ongoing, catastrophic safety defect and corporate suppression regarding Chrysler Recall 03A (NHTSA Campaign 23V010) on my 2022 Chrysler Pacifica Hybrid. The official recall remedy has repeatedly failed to prevent total electrical system depletion and unexpected motive power shutdown in the field, leaving my family in extreme danger. On March 3, 2023, at 6,000 miles, the vehicle suffered a complete, un-warned motive power shutdown while I was driving my two young children on a rural highway. The vehicle stalled dead on an incline in the middle of a lane. The brakes failed to engage automatically, so I couldn’t evacuate my children because I had to keep my foot on the brake. Cars had to swerve around our vehicle at 55 MPH, as it was on a blind corner. My children were deeply traumatized; my autistic child was completely inconsolable and now suffers from an ongoing, severe psychological fear surrounding this vehicle stopping unexpectedly. We were only saved from a crash because a passerby stopped to help after about 15 minutes. The dealership subsequently applied the Recall 03A software update and replaced the 12V battery. This recall remedy has utterly failed. The replacement 12V battery died again in May 2025 and died a third time in June 2026, proving a chronic electrical defect exists. The dealership refused to perform parasitic draw testing, refused diagnostics, and simply charged the battery, stating 'it's fine.' Chrysler corporate support subjected me to a cycle of unresponsive case managers. One manager promised a buyback review within 3 days, but instead, a subsequent manager closed my file. Corporate explicitly refused to escalate the vehicle to their STAR technical team and flatly refused to provide copies of my warranty and service records. I explained to both corporate and the dealership that I don’t feel safe driving this car without further diagnostics but corporate refused to authorize, stating they stood by the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747990July 2, 2026
ELECTRICAL SYSTEM
The contact owns a 2022 Chrysler Pacifica. The contact had received notification of NHTSA Campaign Number: 26V362000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the message "Battery Over Heated" was displayed, and the check engine warning light was illuminated. The failure mileage was 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747793July 1, 2026
STRUCTURE:INTERIOR PANELS:SUN VISOR
The driver’s side sun visor broke off and was hanging by the electrical wires in front of my face while I was driving. It hampered my ability to see the road ahead. The dealer observed the situation and ordered a new sun visor which I had to pay for. The part has been on back order for several months now. In the meantime, I have to drive without a sun visor. The initial occurrence was hazardous since I was not able to see where I was going for the first few seconds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746165June 24, 2026
AIR BAGS
My local dealer, Dan Deery Motors, Waterloo, Iowa, said these airbag repairs are on a waiting list which is now over a year out! Which means I'll be driving with faulty airbags for at least a year! This is simply not acceptable! Is it?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746134June 24, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
Upon attempting to charge the vehicle with factory supplied Level 1 charger, a dashboard message appeared stating "Service Charging System" and the vehicle would not charge. Took the vehicle to a service station and scanned the vehicle. Listed error code is p0d27-00. The code could not be cleared and the vehicle was unable to be charged. Vehicle had to be taken to a Chrysler dealer for the code to be cleared in order to charging capability to be restored. This was considered a "software" issue and not covered under the vehicles warranty - despite it directly affecting the fuel/hybrid propulsion system. This defect and inability to clear the code means the vehicle cannot be charged, reducing its range and fuel economy, and increasing emissions. This is a critical issue and should not incur customer expense to have the code cleared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745970June 23, 2026
AIR BAGS
My Chrysler Pacifica is currently held at Glenn Chevrolet in Eminence, KY, for a mandatory side-curtain airbag safety recall. The repair will take at least 4 days or more, and the dealer has zero loaner vehicles. Chrysler corporate refuses to authorize a rental vehicle that safely and legally fits my family of six, capping reimbursement at $50/day. This amount only covers a 5-passenger economy car. Chrysler is creating an unreasonable barrier to a safety recall remedy by forcing me to choose between driving a defective, dangerous vehicle or illegally driving a rental car without enough seatbelts for my children. Frontline call center staff have repeatedly disconnected my calls when I have tried to resolve this size restriction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745905June 23, 2026
AIR BAGS
The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 26V189000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745819June 22, 2026
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
On June 14, 2026, one day after purchase, while driving through the Mojave Desert on I-15 in temperatures exceeding 100 degrees Fahrenheit, the check engine light illuminated and remained on through Southern California. The vehicle required a jump start after being parked in a covered multi-level parking structure for 5 days in Long Beach California after which the check engine light cleared. On June 19, 2026, six days after purchase, during the return trip the high voltage hybrid traction battery failed completely without warning in active Las Vegas highway traffic. The vehicle lost all motive power and coasted to the roadside. Three minor passengers were aboard, the youngest age 13. The occupants were stranded in temperatures exceeding 100 degrees for approximately two hours awaiting a tow truck. The vehicle was towed to an authorized Chrysler dealership where the high voltage traction battery was confirmed failed and replaced under warranty. A valley pan oil leak was also discovered and hybrid software update were also performed. An outstanding curtain airbag safety recall had never been remedied prior to the breakdown. The towing company reported they had been towing multiple Pacifica hybrids with similar failures during the same Las Vegas heat wave, suggesting a systemic issue with the high voltage battery thermal management system in extreme heat. The vehicle had been purchased six days prior with fewer than 1,000 miles of ownership at time of failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745325June 19, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
My 2021 Chrysler Pacifica Hybrid has a recurring hybrid/electrical defect that causes the accelerator to lose all power while driving, leaving the vehicle unable to accelerate or respond to throttle input. The vehicle remains “on,” but it cannot move under its own power and must be coasted or pulled over immediately. This has happened in traffic, including with children in the vehicle. The dealer confirmed fault code P1A21‑00 and documented that the high‑voltage system can lose its loop connection, which results in a no‑propulsion condition. They also found the HVIL high‑voltage connector loose and damaged. The vehicle was in the shop for 18 days for this issue. I picked it up on June 18, 2026, and within 24 hours the same loss‑of‑propulsion failure happened again. The vehicle is now back at the dealer. The dealer performed recall 52D and updated the BPCM software, but the failure still occurred immediately after pickup. This defect has been reproduced and confirmed by the dealership multiple times and remains unresolved. This is a serious safety hazard because the vehicle loses propulsion without warning and cannot accelerate in traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745018June 18, 2026
ELECTRICAL SYSTEM
The car keeps stating service shifter and jumps a gear. The time on the dashboard goes up an hour every time this occurs. The car was placed in park and the emergency park brake was applied and then popped into drive. This has occurred multiple times with the latest occurrence on today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744786June 17, 2026
POWER TRAIN
We got a notice that said to pull over because the vehicle will shut down. We did and the vehicle shut down and went into red turtle mode only a few seconds after the indicator light appeared. This was unsafe in our situation and would be very unsafe at highway speeds or in busy traffic. The dealer has not been able to reproduce the issue (although has confirmed the error code) but will also not confirm that the car is safe for us to drive. The car is still at the dealer. They will not fix the car unless the error code is replicated. We do not feel comfortable driving the car until it is fixed or they are willing to confirm it is safe to drive. It has been more than 2 months with no progress.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744597June 16, 2026
SERVICE BRAKES, HYDRAULIC
The contact rented a 2025 Chrysler Pacifica. While the contact's husband was driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop. The vehicle was driven to the residence. The contact stated that several days later, the failure reoccurred. The contact stated that while the husband was driving at an undisclosed speed, the brake pedal was depressed, however the vehicle failed to stop as intended. The contact's husband depressed the brake pedal to the floorboard while attempting to stop the vehicle. The rented vehicle crashed into the rear of the vehicle that was in front of the rented vehicle before coming to a complete stop. No warning lights were illuminated. The vehicle was driven to the residence. No injuries were sustained. A Police report was filed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 26,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11744382June 16, 2026
POWER TRAIN
Vehicle went to turtle mode 3 separate times at highway speeds forcing a stop. Each time it was towed to the dealer. First two times little was done per the report and was returned. On the third time it has spent 7 weeks for a repair on the transmission not a replacement. The dealer also needed to order a replacement exhaust clamp that took 5 plus days to receive and install. Service department wanted me to take delivery prior to the clamp replacement and I refuse due to safety concerns of CO. Without our AAA membership we would have spent nearly $1000 on those 3 tows.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744297June 15, 2026
STEERING
Steering is clicking when stationary while turning the wheel and also while idling over bumps. Brought dealership and would need an entire steering gear assembly replacement
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744093June 15, 2026
UNKNOWN OR OTHER
My Chrysler Pacifica was parked in my driveway, and I went out and heard a large boom and my panoramic sunroof shattered. This is a known problem with panoramic sunroofs especially Chrysler. The weather was warm and sunny. This is a no impact incident and a safety related glass failure. I have several photos and am waiting for the Dealer and Chrysler customer care to open today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743985June 14, 2026
POWER TRAIN
While driving on interstate 15 and going 65-70mph the vehicle dashboard flashed “Charging Error, vehicle will shut down”. Before my wife could make it through traffic to the shoulder the vehicle lost all motive power including power steering. She was able to just coast the vehicle and get into the shoulder. Vehicle would not restart. The transmission had been previously replaced during recall to correct this issue. Chrysler had the vehicle for 5 weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743677June 12, 2026
UNKNOWN OR OTHER
Vehicle Year/Make/Model: 2023 Chrysler Pacifica Plug-In HybridVIN Number: [XXX] Current Mileage: 51,607 miles Incident Summary: While attempting to bring the vehicle to a complete stop in front of a Subway restaurant in Old Town, the vehicle failed to decelerate upon braking. Instead, it lunged forward unexpectedly without driver input and collided with the building structure. The check engine light did not illuminate until after the collision occurred. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chrysler Pacifica