Chrysler Pacifica Complaints

794 consumer complaints on file.

#11760109August 27, 2026
AIR BAGS
An authorized dealer did a recall repair on my vehicle without my explicit consent. Not verbally nor in writing. Completion of said repair resulted in a botched outcome. Service manager was made aware but did not remedy the situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759698August 26, 2026
BACK OVER PREVENTION
The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer was contacted and informed the contact that the part was no longer available. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759657August 26, 2026
AIR BAGS
The contact owns a 2022 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 26V189000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to parts being on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. In addition, the contact was referred to another local dealer as per the manufacturer; however, parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759603August 26, 2026
UNKNOWN OR OTHER
On 8/9/2026, two days after purchasing the aforementioned brand-new vehicle (8/7/2026), the vehicle experienced a fire in the undercarriage below the engine while I was driving with my wife and our [XXX] daughter in the vehicle. While driving in traffic, we noticed a strong smell that appeared to be burning rubber but did not initially realize the vehicle was on fire as the smell dissipated. There were no warnings or other signs of a problem. A Good Samaritan driving a truck observed the situation, turned around, followed us, and flagged us down at a gas station to alert us that our vehicle was on fire. We immediately stopped and inspected the vehicle. We took photographs documenting the vehicle and apparent fire-related damage immediately following the incident, and those photographs have been preserved. By the time we arrived home several minutes afterward, the fire was no longer active. We have not driven the vehicle since the incident. The incident is particularly concerning because the vehicle was only two days old and my wife, our baby, and I were inside when the fire occurred. Prior to the fire, the vehicle had been driven no more than 15 minutes total leading up to the incident, with one stop for an errand during that time. We are concerned that the vehicle's occupants were not initially aware that a fire was occurring and that an outside motorist had to alert us. We are requesting that NHTSA document and investigate this safety incident and determine the cause of the fire, including whether there may be a defect or recurring safety issue involving the vehicle or its undercarriage components. We are concerned about the potential for an undercarriage fire to occur without the occupants immediately recognizing the danger and request that this incident be included in NHTSA's safety records and evaluated for any broader safety implications. The vehicle is now at Brad Deery Motors [XXX]. A representative for Chrysler has inspected the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11759567August 25, 2026
POWER TRAIN
All relevant recalls on the vehicle have been previously performed. On 8/25/2026, after starting the vehicle it displayed a warning message to "Stop Safely - Vehicle Will Shut Off Soon." That message was able to be cleared after four cycles of turning the engine off and re-starting. After driving the vehicle for approximately 5 miles, while the car was in motion, the message returned to "Stop Safely - Vehicle Will Shut Off Soon." The van was pulled over and turned off and cycled back on in an attempt to clear the warning as it was less than 2 miles to go until home. The message cleared and was able to be driven the rest of the way home. It currently has a yellow, illuminated powertrain malfunction light. Plan is to have the vehicle towed to Chrysler for diagnosis and repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758897August 23, 2026
FUEL/PROPULSION SYSTEM
Chrysler issued this safety recall 52D at the end of June and still no remedy is being reported as available from Chrysler. This is abysmal customer performance and and unacceptable turnaround time for what amounts to a serious safety risk. Chrysler has not and continues not to provide an estimated timelines for resolution. I am renting a vehicle in the meantime given the safety risk (both while driving and while parked), paying for the rental cost out of pocket and taking a risk that Chrysler will reimburse. In short, the manufacturer has failed or is unable to remedy this safety recall for this vehicle in a timely manner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758632August 21, 2026
PARKING BRAKE, POWER TRAIN
The contact owns a 2023 Chrysler Pacifica. The contact stated that after parking the vehicle on a slight incline and exiting the vehicle, the vehicle started rolling backwards while the driver’s side door was still open. The contact attempted to activate the parking brake; however, the parking brake failed to function. The contact attempted to press the START/STOP button to turn off the vehicle but was knocked down by the door and was ran over by the front driver’s side wheel. The contact sustained several fractured ribs, punctured lungs, internal bleeding, bruises to the right shoulder, a wound to the right ankle, and carpal tunnel to both wrists, and cervical disk displacement. Medical attention was provided for the injuries. There was no warning light illuminated prior to the failure. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the Auto Park feature was inoperable and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11758534August 21, 2026
SEATS
The contact owns a 2026 Chrysler Pacifica. The contact stated that on the day of purchasing the vehicle, the contact tested the electronic motor resistance-sensing system for the third-row seats; however, the seat failed to stop and reverse and continued to move. The contact attempted to stop the seat from moving forward, but the seat overpowered the contact, who then moved out of the way. The vehicle was taken to the dealer, where the automatic seat feature was disabled. The vehicle was not repaired. The manufacturer was notified of the failure but denied the replacement or buyback request. The failure mileage was approximately 230.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758354August 20, 2026
UNKNOWN OR OTHER
While driving at highway speeds, my 2023 Chrysler Pacifica Hybrid suddenly lost all propulsion power. A turtle icon appeared on the dashboard cluster, and the vehicle stalled, creating a severe safety hazard on an active highway. Chrysler Care previously stated my VIN is not included in the 03A recall (NHTSA Campaign 23V010000) for internal transmission short-circuits. However, my vehicle has experienced the exact software limp-mode shutdown and mechanical failure described in that campaign. The manufacturer must expand this recall to cover later 2023 production batches before a fatal accident occurs. My husband and 4 children were stranded in the left lane with no time to move over on a major Chicago highway. The car was towed to a Chrysler mechanical service team. They are claiming that the code is not active and they need it to be active in order to diagnose anything. While driving in the left lane warning that read, " stop safely. Vehicle will shut off soon" a red turtle and a large red triangle with a "!" In the middle. The car was unable to drive leaving them stranded and very scared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758328August 20, 2026
ELECTRICAL SYSTEM, POWER TRAIN
I brought my vehicle to the dealer for safety recall 52D more than three weeks ago. They will not return the vehicle to me because they say the battery can explode. They have not offered enough money to cover the base model rental car. (I have since rented a slightly better car at my own expense. The allowance would not have covered the cheapest car, though.) No parts have been ordered. The dealer is not returning phone calls to Chrysler customer care. The dealer claims Chrysler technicians won't return their calls. No timeline for repair has been made. I do not believe they intend to return or repair my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758312August 20, 2026
AIR BAGS
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758054August 19, 2026
STRUCTURE:BODY
Three times the back hatch has opened on its own within minutes after parking it, and car off.Last time I feared I was going to be crushed against garage door. The hatch continues to open even after hitting me. Last time was very hard to stop it. I no longer walk behind the van if garage door has been closed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757533August 17, 2026
SEATS
The head rest of the second row broke and will not return to its upright position. It happened when we putting the seat in the stow position. Having the headrest sticking into your neck is very dangerous so we basically lost a seat in our vehicle. We can choose to remove the headrest, which is a danger for whiplash OR repair it. The repair is estimated over $300 which is ridiculous! This should be a covered repair under a recall as it seems to happen frequently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756891August 14, 2026
STEERING
The contact owns a 2021 Chrysler Pacifica. The contact stated that while driving at undisclosed speeds on several occasions, the steering wheel started sticking, making it difficult to steer turn the steering wheel to the left or the right, and the steering wheel overcorrected after making a turn. The vehicle was taken to a dealer where it was diagnosed and determined that the electronic rack unit needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 95,507.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755693August 8, 2026
ELECTRICAL SYSTEM, ENGINE
My vehicle is currently being recalled for the recall 52D, I have reached out twice in a thirty day span asking about a fix and been told both times there are no parts for this fix. The risk of this recall includes fire, while charging or while parked and off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755549August 7, 2026
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
While I was driving to drop my kids to school My Chrysler Pacifica PHEV dashboard chimed, the check engine light made an appearance, and the screen in my gauge cluster showed a large warning message. “Stop Safely, Vehicle Will Shut Off Soon.” I kept my foot in it and guided the Pacifica Hybrid through the off-ramp and into the rest stop’s parking lot And turned off the ignition and engine for 5 minutes and I started the engine and car allowed me to drive back home . The power tram warning got away that evening when I started my engine . The same problem came back again many times since then. I googled it and found that this is very serious problem which may lead fire .i would like to report this issue now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755509August 7, 2026
POWER TRAIN, FUEL/PROPULSION SYSTEM
The vehicle experienced a sudden, catastrophic loss of motive power while driving in active traffic due to a severe hybrid powertrain malfunction. Immediately prior to the failure, the dashboard displayed a critical warning message: "Stop Safely – Vehicle will shut off soon." The vehicle then lost all propulsion, leaving it completely disabled and forcing an emergency maneuver to the shoulder. This dangerous stalling event occurred twice. The safety of my family was put at extreme risk as we were trapped in a dead vehicle in active traffic lanes, creating a severe rear-end collision hazard. The malfunctioning system involves the hybrid propulsion system, specifically the Hybrid Control Module (HCPM) or internal transaxle wiring. This issue began immediately after a dealership performed the mandatory 44D Emissions Recall software flash repair. The vehicle is currently with Dealership for more than a week for diagnosis. The problem has not yet been permanently repaired by the manufacturer, but diagnostic trouble codes should be stored in the vehicle's computer modules.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755398August 7, 2026
UNKNOWN OR OTHER, POWER TRAIN, ELECTRICAL SYSTEM
The vehicle was purchased used on 8/5/26 with no problems or recalls. I was driving home from the dealership on the highway about 1.5 hours and the vehicle had a warning light come on telling me to pull over safely and the vehicle would shut off. I did so. The vehicle would not restart. I called for a tow truck and was stranded for 2 hours. I had the vehicle towed to my local dealership service center because I was closer to home versus the dealer I bought it from. The vehicle is still under warranty and will get looked at. This is a huge frustrating situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755362August 6, 2026
ELECTRICAL SYSTEM, POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
My car is a part of NHTSA Campaign No. 26V362 / Manufacturer Recall 52D and on July 30th, 2026 it suffered a fatal transmission error and stopped on the highway. I am unable to drive it and it officially needs its entire transmission rebuilt. My wife was driving back from work and the car shutdown in the middle of the highway and she had to risk her life to get it to an emergency zone. The turtle symbol came on the dash and the dealer confirmed the transmission needs to be rebuilt because of a manufacturer defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755260August 6, 2026
ELECTRICAL SYSTEM
The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 26V362000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the vehicle remained at the dealer for over 5 weeks, and the battery was disconnected. The manufacturer had not yet provided a battery for the replacement. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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