Chevrolet Trax Complaints

293 consumer complaints on file.

#11635620January 13, 2025
ELECTRICAL SYSTEM
I purchased this vehicle in the summer of 2024. Only after a few months of driving it, I began to have a weird issue with my phone being connected via Bluetooth. This was only an issue when playing media from my phone, it is not an issue when listening to the regular radio. It would not happen all the time, just sporadically and without any correlation I could identify. The issue would present as a weird crackling noise through the speakers, as if there was an issue with a connection. After a while of this happening sporadically, the cracking noise would be accompanied by my back-up camera looking like a fish bowl. The dealership wasn't able to get me in for an appointment until January 3, 2025. It's important to note that this issue did not come with a dash light coming on. Prior to my January service appointment, my backup camera completely stopped working and gave me the notice on my dash to "service vision system". Upon taking my car to the dealership for my appointment, they informed me that they were ordering me a new backup camera and I'd have to come back for it to be installed. But the technician did some updates on my car for the Bluetooth system and should be resolved. Today, January 13, 2025, the crackling noise has come back and I will be notifying the dealership. Chevrolet has not identified a cause for this, but upon my research, owners of both the 2024 and 2025 Trax experience the same, or similar, issue with their vehicle with no resolution from the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635608January 13, 2025
SERVICE BRAKES
An air duct above the brake pedal came loose from the heater and dropped down over the pedals. My wife said she could not get the car to stop at an intersection. The car rolled to a stop in the middle of the road and she could not get it to go as the accelerator was also blocked. A police officer pushed it off the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632596December 27, 2024
VISIBILITY/WIPER
On mornings that the temperature drops close to freezing, the nozzles for the windshield wiper fluid freeze and do not operate. Not until the car is at operating temperature does the windshield wiper nozzles work. This is especially dangerous when roads are salted and a salt coating on the windshield leaves drivers blind without fluid to remove it. It also appears that the line to the rear wiper nozzle froze and broke and windshield wiper fluid is leaking. Chevy indicated that the fluid is put in the vehicle at the factory. Either the fluid was incorrect or the design allows for the lines and nozzle to freeze.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629369December 7, 2024
ENGINE, FUEL/PROPULSION SYSTEM
On 11/25/24 while my daughter was driving my 2021 Trax all of a sudden the engine light came on and my car lost power while lots of smoke began coming out of the exhaust pipe the car started to shake she thankfully made it to the Dealership service department where the codes showed a FUEL TRIM PROBLEM once that problem was serviced my daughter picked the car up drove my car home and the very next day my Trax engine light came on again and once again it Lost Power my daughter went back to the Dealership service department where the codes showed aTurbocharger problem. I have 33,440 miles on my 2021 Trax and purchased it last year from the Dealership. My car is still there.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628543December 3, 2024
FUEL/PROPULSION SYSTEM
Fuel injection system failure. Dealer confirmed code being seen was related to fuel injectors. Check engine light illuminated on Nov. 22, 2024, which is less than 2 weeks into my ownership of the vehicle. Vehicle is still in the shop for repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627945November 29, 2024
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
On Tues 11/19/24, my son left home about 10 mins prior headed back to school in our 2024 Chevy Trax purchased in 5/2023. On his way to school, he and his friend heard a loud pop sound, followed by all the lights on the instrument panel flickering like crazy, smoke coming from under the hood, and then the car slowing to a stop, still in the road. Luckily they were able to get out because all the doors, except the driver door, locked including the trunk. The smoke got worse until it caught on fire. Good Samaritans stopped to help my 17 yo son and his friend and there was an off duty responder that turned around to put out the fire with the extinguisher he had on him, ahead of the fire department arriving on scene. This could have been very detrimental and had a very different outcome and GM/Chevy need to make sure this doesn’t happen to another family. This car was serviced and had very low mileage of less than 12k in 1.5years.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11626582November 21, 2024
UNKNOWN OR OTHER
Infotainment and dashboard system lags, freezes, loses connection and completely blacks out while a device connects to the vehicles WiFi.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626571November 21, 2024
ELECTRICAL SYSTEM, ENGINE, STRUCTURE:BODY
On October 22, 2025 I drove 10 miles from my home. I turned off and parked the vehicle at approx. 8:58 AM. Within 2 minutes I notices quite a bit of smoke coming from under the hood. I called the fire department and within 10 minutes the entire front of the car was on fire. The vehicle from front bumper through the dashboard was completely destroyed. There were no warning lights on. I purchased the vehicle on June 5th 2024. My INsurance co. did the appraisal and deemed it a total loss of course. The Dealership AND General Motors refuse to do anything to investigate. I have documentation of all calls. General Motors told me they do not put anything in writing.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11625910November 18, 2024
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:CONDENSOR/EVAPORATOR
The contact owns a 2025 Chevrolet Trax. The contact stated while driving at an undisclosed speed in hot weather less than a month after purchasing the vehicle brand new, the A/C became inoperable. The contact stated that the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that the evaporator coil had failed and needed to be replaced; however, the part was on backorder. The dealer advised the contact to obtain a rental vehicle in the meantime, and that the manufacturer would reimburse the vehicle rental expenses. The contact declined and was provided a temporary vehicle. The vehicle was repaired under warranty after a month. The manufacturer was notified of the failure. The failure mileage was approximately 1,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625642November 15, 2024
ENGINE
I purchased my 2025 Chevrolet Trax on July 14, 2024 and on August 26, 2024 the evaporator coil had to be replaced by the Houston Levee GMX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622483October 29, 2024
ELECTRICAL SYSTEM
Currently the Intrument Cluster and the Infotainment screens reboots roughly every 60 seconds. The screens would go black then reboots. Would temporary loose speed indicator as well as all other functions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622109October 26, 2024
UNKNOWN OR OTHER
Passenger speaker went out and the dealership won't do anything until a recall happens
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620292October 17, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
My wife was driving to work and a car cut in front of her stopped for some weird reason on a green light and with the automatic braking the car stopped and was driving 20mph to 0 mph this was not i deal for the emergency braking and this should slow your car but not violently brake my daughter could have been seriously hurt thank god I have a good car seat
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619182October 10, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
The contact owns a 2024 Chevrolet Trax. The contact stated while driving 65 MPH, the brakes failed to respond as needed. The contact also stated that while attempting to open the doors, the contact heard an abnormal sound, and the radio was independently activated. The vehicle was driven to the dealer, and it was diagnosed that the software needed to be updated. The manufacturer was notified of the failure. The failure mileage was 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617252September 30, 2024
ENGINE
The contact owns a 2022 Chevrolet Trax. The contact stated while driving at an undisclosed speed, the vehicle independently decelerated and lost motive power. The check engine warning light was illuminated. In addition, the contact stated that several unknown warning lights were later illuminated. The vehicle was taken to the dealer and was diagnosed with battery failure. The contact was informed that the battery needed to be replaced. The vehicle was not repaired. The contact wanted a second opinion, and the vehicle was taken to two independent mechanics; however, the contact was advised to take the vehicle to the dealer. The contact was informed that the battery was in proper working condition. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614827September 16, 2024
ENGINE
While driving at approximately 60mph, the engine suffered a catastrophic failure. According to the licensed Chevy service repair shop, the engine “threw a rod that resulted in a hole in the engine block.” The car immediately lost power while driving on the highway with my wife and young child. The result of this scenario was lucky enough to avoid serious injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614444September 13, 2024
ENGINE
Evaporator has gone out. Dealer confirmed. Parts on back-order. No warnings, AC just stopped blowing out cold air. While the windows can still roll down, on extremely hot days if AC isn't working, could cause health problems to some users.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613552September 9, 2024
ELECTRICAL SYSTEM
The contact owns a 2024 Chevrolet Trax. The contact stated that while driving at an undisclosed speed, the contact became aware that the instrument panel was inoperable. The contact stated that the rearview camera randomly turned on while driving. The contact also became aware that the instrument panel would turn off unexpectedly while driving. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 16,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612350September 3, 2024
STEERING
The contact owns a 2025 Chevrolet Trax. The contact stated while driving 45 MPH and depressing the accelerator pedal, the vehicle was drifting to the right. The contact had to steer the vehicle back into the desired lane. The contact stated that the failure was occurred while depressing the accelerator pedal while driving at various speeds. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where the failure could not be replicated. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 1,035.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611409August 28, 2024
UNKNOWN OR OTHER
The air-conditioning is not working confirmed by Chevy dealer. First time I was told it need refrigerant/freon; worked for approximately 2 weeks and then brought to another Chevy dealer and was told the AC Evaporator needed to be replaced. The AC Evaporator that needs to be replaced has been on order since 7/9/2024. We have had heatwave upon heatwave and still no part. I have a compliant in with GM and they have no date as to when the part will be made or where the order stands. Every week I get the same message "I am not seeing any status change. We are still experiencing a delay on the AC Evaporator". They have used the excuse of COVID and strike (which strike was 6 weeks). But we no longer have COVID or the strike. This is going on for two months. How many other AC evaporators are being made? I am sure the new cars are getting them. I can still drive vehicle, however in the afternoon hours it is extremely hot and I hope I don't pass out on way home. This is a safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Trax