Chevrolet Tahoe Complaints (2023)

208 consumer complaints on file.

#11616086September 23, 2024
VISIBILITY/WIPER
The windshield wipers stop working. This is the third time it has occurred in the last 8,000 miles. While driving they quit working and will start back after.20-25 minutes. I took it to the dealer and they did a software update however it has done this again. This is a major safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605880August 1, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
I am writing to express my deep frustration with a recent issue I have encountered with my brand new 2023 Chevrolet Tahoe (VIN: [XXX] ). Following the expiration of my complimentary OnStar subscription, I discovered that all voice-activated and Bluetooth functions are inoperable unless I purchase a separate wireless plan at $25 / month which I cannot afford. This is a stark contrast to my previous six Chevrolets, all of which allowed hands-free phone calls and navigation functionalities via Bluetooth without requiring an additional subscription. I have contacted two Chevrolet dealerships, spoken with numerous employees, and reached out to OnStar, spending a total of nearly two hours on the phone attempting to resolve this issue. Unfortunately, no solution has been found. My primary concern is safety. Manually operating my phone while driving is unacceptable, and in some states illegal, putting myself and others at risk. Additionally, the lack of hands-free navigation significantly detracts from the convenience and value of the vehicle. While I appreciate the technological advancements in the 2023 Tahoe, the current system feels restrictive and potentially detrimental to customer safety. I understand the potential for additional revenue through data plans, but I believe the potential for unsafe driving and safety concerns outweighs this consideration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602977July 17, 2024
LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
The infotainment screed goes black. To get it to go on you have to turn the car off, get out of the car with the key fob so the vehicle is completely disconnected and wait 10 to 15 minutes. After it starts working the infotainment systems "crashes" in about 30 to 45 minutes. It is a constant problem. The infotainment system includes all vehicle safety systems settings and speaker. The warnings will not work because the speaker is not working. Also the On Star system will not work in case of an emergency. On Star uses the infotainment system to work. I can not stop all the time so it dangerous while driving. I took it to the dealer and they said GM knows about the problem but does not have a fix. The problem started near the end of June, 2024. The issue was reproduced by the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596823June 26, 2024
POWER TRAIN
At 5000 miles after the last oil change, my low oil light came on, took it to my local mechanic and he said it was 3 quarts low. took it to the dealership and they say this is normal but have me to a check every time i put gas up to 2000 miles. bring it back and they say its one quart low and this is normal. The attendant at the dealership says he sees this often and knows its frustrating but thats GM policy and there is nothing he can do. I do not think this is normal and have searched on the internet and find that many people have this problem. I do hope this is looked into because i feel like this is an issue and GM doesnt want to have to fix it because of cost
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595817June 21, 2024
ENGINE
On 5/27/23 I purchased a new 2023 Chevy Tahoe RST with a 6.2L V8 engine. On 5/28/2024, between 5 and 6pm (rush hour) I merged onto State Highway 32 in Maryland. I accelerated to match the speed of traffic and moved to the far-left lane. I was traveling between 60 and 65 MPH when my vehicle shifted into neutral by itself. I was unable to shift the vehicle back into drive. There was no shoulder on the left, so I had to coast through 2 lanes of traffic moving at a similar speed to reach the far-right lane. I could have very easily caused an accident, injuring myself or others. After successfully pulling off onto the shoulder I was still unable to move out of neutral. I had to shut off my engine and restart the vehicle to shift it into drive. I was unable to recreate the failure and safely made it home. In the days following the incident, I began to hear a clicking sound when I accelerated. At no time did a check engine light turn on and my OnStar vehicle report showed my Tahoe was in good health, including the engine. I brought the vehicle to Criswell Chevrolet on 6/14/24 to service the vehicle. I was told later that afternoon that my vehicle required a brand new engine. The vehicle and engine are available for inspection upon request. I was awestruck that a brand new vehicle with 19,000 miles could possibly need to have the engine replaced. While conducting online research, I see that other 2023 Tahoe owners have had a similar experience.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589616May 20, 2024
FUEL/PROPULSION SYSTEM, ENGINE
While driving the engine began operating very rough and all system lights indicated an issue including safety features were now no longer operating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580791April 2, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
Bought new and there was a brake pad sensor message immediately that we took it to the dealer several times for and nothing was done other than clearing the code and giving it back. Was in accident 1/24 and it was found that there was a frayed/damaged wire in the break module and break pad sensor that I feel could have led to the accident
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11580154March 29, 2024
TIRES
Tire is torn in the sidewall at the bead inside the rim edge. The tire had less than 10,000 miles on it and was installed on March 14th 2023, failing around [XXX] (around 9 months of use). It had been installed on a set of Chevrolet wheels before arriving at the dealership and that tire/wheel combo was installed on the Tahoe by Chevrolet in Fort Walton Beach, Florida. The tire failure appeared to occur without provocation and failed on a 2.1 mile drive from the store home. The tire on the rim was mostly covered by the edge of the rim and it was very hard to spot visually. There was no damage to the rim, nor any reason the tire might have been lacerated by the rim. Upon dismount for replacement, the damage appears to be a tear or rip and does not appear to be puncture damage. The tire was replaced at Chevrolet and they noted that there was no reason for the damage (and charging us for the failure). The tire was then shipped to Bridgestone and was returned to the Chevrolet dealer and it was explained that they said, "it happens". The only warning lamp that illuminated was the TPMS low pressure warning as the tire quickly deflated. I still have the tire in my possession for inspection. My safety was put at risk because the tear occurred during normal driving and without provocation. Luckily we were in the neighborhood and speed was 25 mph. Had this happened on the interstate, the outcome could have been quite different. This was a Bridgestone Alenza A/S 02 275/50R22 111H M+S dated 5022. Thank you! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579160March 24, 2024
EXTERIOR LIGHTING
My issue with the vehicle is that the reverse lights do not project enough and when backing up at night you can not see it or even with the back up camera. It’s poor placement of the light and does not provide adequate light when backing up. I have not had any incidents with it but I feel like it is a huge potential problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577210March 13, 2024
UNKNOWN OR OTHER
Message on car states: Service Door Latch System First, the driver door stopped locking and latching. Then, days later the rear doors also stopped locking. The dealership is recommending to replace the door latches on the inside of the door and it is very expensive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576083March 7, 2024
ENGINE
2023 Tahoe High Country was being operated at Interstate speeds when the vehicle shifted to neutral, engine died and the vehicle experienced a rapid decrease in speed. Check engine light activated as well as dashboard lights. Was able to guide vehicle to side of road. Unable to start vehicle and was towed to local dealership. Learned the engine was blown as well as a large 20amp fuse. I am an expert in traffic crash reconstruction and this type of incident could lead to serious injury or death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575077March 2, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VISIBILITY/WIPER
I've had my 2023 Tahoe for 15 months, purchased Dec. 2023 Issue #1. Dash message on start up " Restraint System Needs Service". I noticed small lights overhead (buttons for tail gate, sun roof, reading lamps) were off. I pressed some of them, and dash message went away, and lights came on. Everything worked fine. I've narrowed it down to the passenger side reading light. When dash warning comes on, I press reading light, and whalla! all works fine. This has happened about 6 times over the last year. Issue #2. After driving many hours (9 hr drive, then a 2hr drive, then 4hr hr drive on different days/nights) in rain with wipers in auto mode, using defrost on and off as needed. Suddenly, wipers stop working as well as headlights in auto mode! Scary. Pulled over and waited with engine off. Restarted and still nothing. I was able to use headlights in full ON mode. I turned the wiper switch all the way from top-pulse to the full-on 4-6 times really quick back and forth, and like magic, everything worked again! This has happened 3 times in the last 2 months (always during several hours of rainy weather driving). Dealer says they can't fix what they can't witness. I suppose my only recourse is to video tape it and then show dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571936February 14, 2024
UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Exhaust leaks in to the cab. This has happened on several Chevrolet Tahoe Police Package Vehicle models that we have. Here are the Vin #'s [XXX] [XXX] [XXX] [XXX] [XXX] Several other Sheriff's Offices have had the same issues with their Tahoe PPV's- Big Stone County, Dodge County, Itasca County, and Rice County have all experienced the same issues with their Tahoe’s INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570874February 8, 2024
FUEL/PROPULSION SYSTEM, ENGINE
Fuel pump control module failed on this vehicle, there were instances where driving it felt like a stutter and ultimately failed to start while out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562182December 27, 2023
ENGINE
Car completely died. Engine spun a bearing at 10, 000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560962December 19, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
While driving this rental vehicle in traffic it shutdown and came to an abrupt halt. All lights on the dash were flashing, emergency hazard lights would not turn on. Attempted to restart vehicle with no result. After 2 minutes vehicle dash lights went off and hazard lights were able to be turned on. Vehicle then restarted. While pulling vehicle off the road, brakes were not responsive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560852December 19, 2023
UNKNOWN OR OTHER
Driving down a street we heard a loud boom almost sounded like something exploded We looked around but saw nothing. Then started hearing noises from the sunroof Sure enough it had exploded Not cracked And it is smashed outwardly not in therefore not something that hit it or caused impact from the outside in. We researched it and seems to be a known ongoing issue. Very dangerous as it is happening more and more. It definitely startled us and could have been a scary situation if we had been on the highway. Also dangerous if that glass falls on you while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554953November 13, 2023
ELECTRICAL SYSTEM
This is a brand new vehicle with a known problem to GM yet they keep selling them and admit they cannot fix it. The audio system, including the blinker sound, is warning systems and hands free phone capabilities do not work properly, if at all. This is a distraction while driving - especially when it comes to phone use. It is deceptive and putting public safety at risk, not to mention costing consumers thousands of dollars. Their built in safety system (onstar) cannot be accessed due to lack of audio rendering it useless in a crash/emergency which is a selling point they tout. I do have video of this occurring. Dealership says they cannot repair and that consumers are just stuck with expensive vehicles they cannot rely on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554477November 10, 2023
ELECTRICAL SYSTEM
Vehicle electronics fail leaving Vehicle in a dead state with no ability to lock or unlock doors
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549135October 10, 2023
AIR BAGS, ELECTRICAL SYSTEM
The contact owns a 2023 Chevrolet Tahoe. The contact stated that while driving at an unknown speed, the "service safety restraint system", warning message appeared on the instrument panel. The vehicle was taken to a dealer where a diagnostic was performed; the diagnostic showed that there was a defect in the overhead module which rendered her airbag ineffective. The contact was informed that the part to repair the vehicle was on backorder and was given a time estimate of six weeks after the diagnostic was performed. The contact recently called the dealer and was informed that part was still unavailable and that there was no longer an ETA on the part. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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