Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10281265August 20, 2009
ELECTRICAL SYSTEM
WE HAVE A 2005 CHEVROLET SUBURBAN WITH 50,000 MILES. OUR INSTRUMENT CLUSTER IS NOT WORKING PROPERLY. SPEEDOMETER IS STUCK, OTHER GAUGES (I.E. FUEL, OIL, TEMP) WORK INTERMITTENTLY. I BELIEVE THIS IS A HUGE SAFETY ISSUE FOR OBVIOUS REASONS! THE COST TO FIX THIS IS $650 AND AFTER MUCH RESEARCH I SEE MANY COMPLAINTS OF THE SAME NATURE! CHEVROLET HAS EVEN RECALLED THE 2003/2004 MODELS FOR THIS REASON! WHY NOT 2005? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281124August 19, 2009
LATCHES/LOCKS/LINKAGES
2004 CHEVROLET SUBURBAN REAR WINDOW HINGE DETACHING FROM GLASS CAUSING A SAFETY CONCERN THAT WINDOW COULD DISLODGE AND FLY OFF AN HIT ANOTHER VEHICLE OR PERSON. THE HINGES APPEAR TO BE GLUED TO GLASS AND THE GLUE IS FAILING AND DETACHING FROM WINDOW. AFTER RESEARCHING THE ISSUE ON THE WEB, CHEVROLET IS AWARE OF THE ISSUE AND HAS NOT ISSUED A RECALL. THIS IS A SERIOUS ISSUE THAT COULD RESULT IN SERIOUS INJURY OR DEATH TO OTHERS. IN JULY OF 2004 CHEVROLET ISSUED THE FOLLOWING BULLETIN: "CUSTOMER SATISFACTION - LIFTGATE WINDOW MOLDING #04065 - (JULY 26, 2004) 04065 - LIFTGATE WINDOW MOLDING 2005 CHEVROLET TAHOE, SUBURBAN 2005 GMC YUKON, YUKON XL ON JULY 20, 2004, ALL VEHICLES INVOLVED IN THIS PROGRAM WERE PLACED ON STOP DELIVERY. AFTER THE SERVICE PROCEDURE CONTAINED IN THIS BULLETIN IS COMPLETED, THE VEHICLES MAY BE DELIVERED TO CUSTOMERS. CONDITION GENERAL MOTORS HAS DECIDED THAT CERTAIN 2005 CHEVROLET TAHOE AND SUBURBANS, AND GMC YUKON AND YUKON XL VEHICLES MAY HAVE BEEN BUILT WITH AN INCORRECT ADHESIVE ON THE LIFTGATE WINDOW MOLDING, RESULTING IN THE POSSIBILITY OF THE MOLDING PARTIALLY SEPARATING FROM THE WINDOW." MY CONCERN IS THAT THIS AFFECTS MORE YEARS THAT THE 2005 AS THERE ARE NUMEROUS ISSUES WITH 2003 - 2004 MODELS. THERE ARE ALSO SEVERAL DOCUMENTED INCIDENTS OF REAR WINDOW DETATCHING FROM THE VEHICLE WHILE IN MOTION. I SPOKE WITH MR. JAMES SMITH AT CHEVROLET CUSTOMER SERVICE THIS EVENING AND FILED AN OFFICIAL COMPLAINT/REPORT. IT IS DOCUMENTED IN THEIR SYSTEM AS SERVICE REQUEST CONCERN # 71-751420936. MR. SMITH ALSO SAID THAT CHEVROLET WOULD BE CONTACTING THE NTSB ABOUT THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280878August 18, 2009
TIRES, TIRES:SIDEWALL
I PURCHASED A SET OF SIGMA STAMPEDE TIRES IN 2-2007. 3 OF THE 4 TIRES PURCHASED HAD SIDE WAL BLOW OUTS. I TOOK THE TIRES TO WHERE I BOUGHT THEM AND THE OWNER SAID IT LOOKED AS THOUGH THERE COULD BE A DEFECT. I CONTACTED TBC CORP. ABOUT THE PROBLEM AND WAS TOLD THAT THIS TIRE HAD BEEN RECALLED BUT THE SET I HAD WAS THE WRONG DOT #. I THEN TOLD THEM 3 OUT OF 4 TIRES THAT HAD NO TREAD DAMAGE THAT BLOW OUT THE SIDE WALL SHOULD BE LOOKED AT I WAS TOLD TO GET MY RECEIPT AND FAX IT TO THEM AND THEY WOULD MAKE AN ADJUSTMENT ON 2 OF THE TIRES THIS WAS DONE 2 WEEKS AGO AND I HAVE NOT HEARD FROM THEM . THE FIRST TIRE BLEW OUT 11-2008, AND I REPLACED IT . THE SECOND ON 4- 2009AND THE THIRD ON 7-12-2009. THEY SAID THAT I WOULD NEED ALL THE BAD TIRES FOR THEM TO LOOK AT , BUT ALL BUT 1 CANNOT BE RECOVERED THEY HAD ME TAKE THE REMAINING TIRE 34 MILES FROM MY HOME TO ONE OF THEIR DISTRIBUTORS TO LOOK AT ,WHEN I WENT THEY WOULD NOT EVEN LOOK AT IT . THIS COMPANY HAS DONE NOTHING BUT GIVE ME A RUN-AROUND WHEN ALL I WANTED WAS TO MAKE THEM AWARE OF A POSSIBLE PROBLEM. THEY WERE THE PNES THAT MENTION AN ADJUSTMENT, AND AFTER DOING WHAT THEY ASKED THEY WILL NOT CONTACT ME BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280606August 17, 2009
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN 1500. WHILE TRAVELING AT A LOW SPEED OF 5MPH ON A DRIED PAVEMENT, THE ANTILOCK BRAKE ENGAGED UNEXPECTEDLY CAUSING THE DRIVER TO LOSE CONTROL OF THE VEHICLE. THE DRIVER WAS FORCED TO APPLY EXTREME PRESSURE TO THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. THE FAILURE WAS NOT DIAGNOSED BY A DEALER; HOWEVER, HE IS AWARE OF THE SAFETY RISK INVOLVED. NHTSA CAMPAIGN ID NUMBER: 07E106000, WHEELS:CAP/COVER/HUB IS RELATED TO THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280495August 15, 2009
LATCHES/LOCKS/LINKAGES
2006 CHEVY SUBURBAN REAR LIFTGATE WILL NOT UNLOCK. I'VE INVESTIGATED THIS MATTER ON THE INTERNET AND FOUND TONS OF PEOPLE WITH OTHER CHEVY MODELS EXPERIENCING THE SAME ISSUES. CHEVY DIDN'T INSTALL ANY TYPE OF KEY ENTRY FROM OUTSIDE OR A RELEASE HANDLE INSIDE. WITH THIS OCCURRING ALL THE TIME WITH NUMEROUS VEHICLES ALL OVER THE COUNTRY, CHEVY SHOULD BE RECALLING THIS PRODUCT TO FIX IT. IF SOMETHING HAPPENED IN ONE OF THESE VEHICLES LIKE A FIRE AND A CHILD WAS TO GET TRAPPED OR AN ADULT THIS WOULD BE DISASTER... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280452August 14, 2009
VISIBILITY
THE WINDSHIELD WIPERS AND FLUID WORK INTERMITTENTLY WHEN ON. CALLED CHEVY AND WAS TOLD NO RECALLS ON MY VEHICLE. IT HAS BEEN A WHILE SINCE THIS HAS STARTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280268August 12, 2009
SERVICE BRAKES, HYDRAULIC
I OWN A 2001 CHEVY SUBURBAN. YESTERDAY, FOR THE 2ND TIME SINCE I HAVE OWNED THE VEHICLE THE ABS LIGHT CAME ON AND STAYED ON. WHEN I GOT HOME AND TURNED OFF THE IGNITION, A NOISE THAT SOUNDED LIKE A GENERATOR WAS RUNNING UNDER THE TRUCK. WE DISCONNECTED THE ABS FUSES BOTH INSIDE THE TRUCK AND THE ENGINE TO MAKE THE NOISE STOP. CALLED CHEVY DEALER AND WAS INFORMED THAT A BULLETIN HAS BEEN ISSUED ABOUT THE ABS SYSTEM, BUT NO RECALLS. WAS ALSO INFORMED IT WOULD BE $1500 TO FIX. I HAD IT REPLACED THE FIRST TIME IN 2005. A MECHANIC HAS TOLD US THAT THE ABS PUMPS SHOULD NEVER GO BAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280291August 12, 2009
VISIBILITY
THE REAR WINDOWS OF THE 2003 CHEVROLET SUBURBAN AND TAHOE AUTOMOBILES (AND PRESUMABLY OTHER MODEL YEARS AS WELL) ARE SIMPLY GLUED TO HINGES. A GREAT NUMBER OF THESE WINDOWS HAVE DELAMINATED FROM THE HINGES. I WAS TOLD BY THE CHEVROLET SERVICE ADVISOR TWO DAYS AGO (WHEN I TOOK MY SUBURBAN IN FOR REPLACEMENT OF THE REAR WINDOW) THAT HE HAS SEEN A LARGE NUMBER OF THE WINDOW DELAMINATIONS. HE FURTHER ADVISED ME THAT IF BOTH HINGES DELAMINATE (WHICH WILL EVENTUALLY OCCUR DUE TO THE EXTRA WEIGHT BEING PLACED ON A REMAINING HINGE) THAT THE WINDOW WILL SEPARATE FROM THE AUTOMOBILE. IF THIS OCCURS AT HIGH SPEED THE CONSEQUENCES COULD BE FATAL FOR THE AUTOMOBILE FOLLOWING BEHIND. THE SERVICE ADVISOR STATED THAT THERE SHOULD HAVE ALREADY BEEN A RECALL ON THE REAR WINDOWS OF SUBURBANS AND TAHOES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280050August 10, 2009
FUEL SYSTEM, GASOLINE
FUEL GAUGE IS NOT ACCURATELY REPORTING FUEL LEVEL. WHEN FUEL LEVEL IS TOO LOW, VEHICLE SHUTS DOWN AND WILL NOT RESTART. LOW LEVEL WARNING LIGHT DOES NOT COME ON. VEHICLE HAS TO BE JUMP STARTED IN ORDER TO RESET SECURITY MECHANISM. CAN CAUSE TRAFFIC ISSUES AND/OR COLLISION FROM ABRUPTNESS OF ISSUE AND HAPPENS WITHOUT WARNING WHEREVER YOU ARE. I CAN JUST IMAGINE WHAT A PROBLEM IT WOULD BE IF IT HAPPENED IN AN INTERSECTION OR RUNNING DOWN THE HIGHWAY. SINCE THE VEHICLE SHUTS DOWN, THIS WOULD MEAN POWER STEERING AND POWER BRAKES WOULD BE NON-FUNCTIONAL INCREASING THE POTENTIAL RISK FOR AN ACCIDENT OR COLLISION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279563August 6, 2009
VISIBILITY:GLASS, SIDE/REAR
TL*THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN 1500. THE CONTACT HEARD A NOISE COMING FROM THE VEHICLE. UPON FURTHER INSPECTION, SHE NOTICED THAT THE REAR PASSENGER SIDE WINDOW WAS CRACKING IN A SPIDER WEB PATTERN. SHE STATED THAT THE TINT ON THE GLASS WAS WEBBING IN A PATTERN. SHE THEN NOTICED THAT THE GLASS WAS EXPANDING AS IF SOMETHING WAS IN THE VEHICLE AND PUSHING THE GLASS OUTWARD. THE FAILURE CAUSED THE GLASS TO SHATTER. THE CONTACT CALLED THE DEALER AND THEY STATED THAT THEY WERE UNAWARE OF ANY FAILURE OCCURRING ON THIS YEAR, MAKE, AND MODEL VEHICLE. THE CONTACT IS IN THE PROCESS OF TAKING THE VEHICLE TO THE GLASS SHOP FOR REPAIR AT THE COST OF $190. SHE IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE CONTACT WAS UNSURE IF THE FAILURE WAS CAUSED BY THE HEAT OUTSIDE. THE FAILURE MILEAGE WAS 89,000 AND CURRENT MILEAGE WAS 89,015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279393August 4, 2009
STEERING, SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN. WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING WHEEL REQUIRED GREATER EFFORT TO TURN. THERE WAS A LOW POWER RESPONSE WHEN THE BRAKE PEDAL WAS DEPRESSED. IN ADDITION, THE SERVICE BRAKE BOOSTER WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 05V043000 (SERVICE BRAKES, HYDRAULIC), ALTHOUGH THE FAILURES WERE IDENTICAL. THE FAILURE AND CURRENT MILEAGES WERE 23,400. UPDATED 08/28/09. *LJ UPDATED 08/31/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279390August 4, 2009
STRUCTURE:FRAME AND MEMBERS
I HAVE A 2005 CHEVROLET SURBURBAN. THE BACK HATCH WINDOW HAS PLASTIC OR RUBBER HINGES TO HOLD IT TO THE FRAME. THE WINDOW ALSO HAS A BOLT TO HOLD THE PISTON CYLINDERS SO THE WINDOW COULD CLOSE AND OPEN. THE WINDOW FRAME WHERE IT HOLDS THE HINGE BROKE OFF AND NOW THE HINGE OR BOLT THAT HOLDS THE CYLINDERS FOR THE WINDOW IS COMING LOOSE. I HAVE CANNOT OPEN THE WINDOW HATCH IN THE REAR OR IT WILL NOT CLOSE. I BOUGHT THE SUBURBAN BRAND NEW AND I DON'T THING THIS SHOULD BE HAPPENING IN FOUR YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278689July 29, 2009
STRUCTURE:BODY, VISIBILITY, VISIBILITY:REAR WINDOW WIPER/WASHER, STRUCTURE, LATCHES/LOCKS/LINKAGES
THE HINGE FOR THE REAR LIFTGATE WINDOW FAILED. THERE IS A HORIZONTAL CRACK ACROSS THE HINGE. IT APPEARS TO BE METAL FATIGUE. THIS FAILURE IS A SAFETY HAZARD FOR THE FOLLOWING REASONS: 1) THE WINDOW NO LONGER SEALS PROPERLY AND COULD ALLOW EXHAUST GASES TO ENTER THE VEHICLE CABIN, RESULTING IN CARBON MONOXIDE POISONING. IT IS VERY POSSIBLE THAT THIS FAILURE WOULD NOT BE DETECTED IMMEDIATELY. 2) THE HINGE FAILURE CAUSES ADDITIONAL STRAIN ON THE REMAINING HINGE AND LATCH. FURTHER FAILURE WOULD RESULT IN THE WINDOW DETACHING FROM THE VEHICLE. A) IF THIS OCCURRED WHILE DRIVING, THE WINDOW COULD IMPACT VEHICLE BEHIND THE SUBURBAN OR SHATTER ON THE ROADWAY LEADING TO DEBRIS RELATED ACCIDENTS. B) IF THIS OCCURRED WHILE STATIONARY, THE GLASS COULD (WHICH IS HEAVY AND SHARP EDGED) COULD INJURE A PERSON STANDING OR WALKING AT THE REAR OF THE VEHICLE. THIS EXACT SAME FAILURE OCCURRED PREVIOUSLY ON THIS VEHICLE AT ~ 13000 MILES OF OPERATION. THE REPAIR WAS MADE BY A DEALER AT NO CHARGE TO THE OWNER. THE RECENT RECURRENCE OF THE FAILURE OF THE SAME HINGE OCCURRED AT ~107000 MILES. THE PROBLEM WAS REPORTED TO GENERAL MOTORS CUSTOMER SERVICE AND WAS LOGGED AS SERVICE REQUEST # 71 743 851 820 BY JATTA FLORES. JATTA DENIED OWNER'S REQUEST THAT GM REPAIR THE DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277083July 17, 2009
ELECTRICAL SYSTEM
ERRATIC SPEEDOMETER...OFTEN THE NEEDLE STICKS AT 120 MPH WHEN ONLY GOING ABOUT 30...SOMETIMES AT 40 WHEN ACTUALLY NOT MOVING AT A STOPLIGHT. IT READS ERRATICALLY ALL OF THE TIME. STARTED ABOUT 2 YEARS AGO (75,000 MILES). VERY COSTLY TO REPAIR, SO I KEEP MY PORTABLE GPS RUNNING TO GET ACTUAL SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276865July 15, 2009
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
TL*THE CONTACT OWNS A 2005 CHEVROLET SUBURBAN. WHENEVER THE CONTACT ATTEMPTS TO OPEN THE REAR HATCH, IT FAILS TO OPEN FROM BOTH INSIDE AND OUTSIDE THE VEHICLE. PRIOR TO THE FAILURE, THE CONTACT NOTICED THAT THE REAR HATCH WOULD NOT LOCK PROPERLY AND WOULD TRIGGER THE VEHICLE'S ALARM SYSTEM. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 51,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276187July 9, 2009
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN 2500. THE CONTACT STATED THAT THE CLUSTER IN THE VEHICLE WAS FAULTY AND THE INSTRUMENT PANEL FAILED. AS A RESULT, THE CONTACT DOES NOT KNOW HOW FAST SHE IS DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR, WHICH WOULD COST BETWEEN $500-$600. THE MANUFACTURER STATED THAT THE WARRANTY WAS EXPIRED ON THE VEHICLE AND WOULD HAVE TO BE REPAIRED AT THE CONTACT'S EXPENSE. THERE WERE NO RECALLS FOR THE FAILURE. THE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275996July 7, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. SHORTLY AFTER THE VEHICLE RECEIVED A TRANSMISSION FLUSH, IT WOULD NOT MOVE FORWARD IN THE DRIVE POSITION AFTER BEING PLACED INTO REVERSE. THE FOLLOWING DAY, THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED THREE PLATES, A VALVE, FILTER KIT, AND A GASKET KIT. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED LESS THAN A YEAR LATER AFTER ANOTHER TRANSMISSION FLUSH WAS PERFORMED. WHILE DRIVING 65 MPH, THE VEHICLE BEGAN TO HESITATE AND THE ENGINE REVVED, BUT THE VEHICLE WAS LOSING SPEED. SHE DROVE TO A REPAIR SHOP AND THE MECHANIC STATED THAT THE TRANSMISSION WAS NOT SHIFTING PAST FIRST GEAR. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER THAT PERFORMED THE ORIGINAL REPAIR, BUT THEY STATED THAT IT WAS NO LONGER UNDER WARRANTY AND WAS NOT THEIR RESPONSIBILITY. THROUGH ONLINE RESEARCH, THE CONTACT FOUND NUMEROUS COMPLAINTS ABOUT THIS SAME DEFECT. SHE BELIEVES THAT A RECALL SHOULD BE ISSUED. THE FAILURE MILEAGE WAS 65,414 AND CURRENT MILEAGE WAS 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275741July 4, 2009
EQUIPMENT
2007 (NEWER MODEL) CHEVROLET SUBURBAN DOOR CHROME HANDLES RAZOR SHARP EDGES. WILL CUT FINGERS AND HANDS! *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10275649July 2, 2009
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER READS INCORRECTLY. READS SPEEDS OVER 30 MPH WHILE STANDING STILL, 120 MPH WHILE GOING 40MPH, OR NOTHING AT ALL. IT VARIES FROM DAY TO DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275465July 1, 2009
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL*THE CONTACT OWNS A 2008 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT ALL FOUR BRAKE ROTORS HAVE ROTTED, WHICH CAUSES THE VEHICLE NOT TO BRAKE PROPERLY. WHENEVER HE ATTEMPTS TO STOP THE VEHICLE, THE BRAKES BEGIN TO PULSATE AND THE VEHICLE FAILS TO STOP COMPLETELY. HE TOOK THE VEHICLE TO THE DEALER ON FOUR OCCASIONS. DURING THE FIRST VISIT, THE DEALER STATED THAT THE ROTORS NEEDED TO BE REPAIRED, BUT THAT HE NEEDED TO WAIT A LITTLE LONGER. THE FAILURE WORSENED AND THE VEHICLE WAS TAKEN TO THE DEALER A SECOND TIME. THE MECHANIC STATED THAT THEY NEEDED THE MANUFACTURER'S APPROVAL TO MAKE REPAIRS. DURING THE THIRD AND FOURTH VISITS, A MECHANIC TEST DROVE THE VEHICLE AND STATED THAT IT WAS BRAKING PROPERLY. THE CONTACT IS SCARED TO DRIVE THE VEHICLE DUE TO THE IMPROPER BRAKING CONDITIONS. THE FAILURE MILEAGE WAS 12,000 AND CURRENT MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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