Chevrolet Suburban Complaints

452 consumer complaints on file.

#11671818July 7, 2025
POWER TRAIN
Engine is skipping when in reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671798July 7, 2025
ENGINE
Vehicle lost power, debris in cylinder from internal damage, crank case leaking air, oil leaking into cylinder, P0300, P0308, and P050D
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670826July 2, 2025
ENGINE
Dealer attempting to sell 2023 Chevrolet Suburban with 6.2L engine and no corrective action under N252494000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670120June 29, 2025
POWER TRAIN
Valve Body issues under powertrain factory warranty. Recall needed due to unreasonable national parts delay.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669413June 26, 2025
FUEL/PROPULSION SYSTEM
What component or system failed or malfunctioned, and is it available for inspection upon request? Fuel pump How was your safety or the safety of others put at risk? Yes, vehicle stopped unexpectedly and and wasn’t accelerating Has the problem been reproduced or confirmed by a dealer or independent service center?no Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?no
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668753June 23, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2024 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668680June 23, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2023 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact was dissatisfied with the manufacturer’s remedy for vehicles that pass the engine inspection. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668592June 23, 2025
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
While driving on vacation our car just slowed down gave the message, “reduced acceleration, drive with care” and then shut off while on the high way. We were able to start it again but after that haven’t had that message but have had the message to service safety restraint system multiple times. I have taken my SUV to the dealership multiple times for both issues and they have said multiple codes generate but they can’t find anything to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668455June 22, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
A. The Emergency Brake system, The Anti-Collision Sensor, The vibrating Driver's seat Alert, The dashboard Collision Alert lightening......All of these gave no alert prior to the collision. B.The failure of the safety devices prevented from me from avoiding a collision that was cause by the other driver (Police report available for your peruse) C. They inspected and denied any liability for any failure of their safety devices (And my question to them is if any these are functioning properly as said, then there wouldn't be any collision ) D. Yes, inspected E. There were no waring lamps, no seat vibration, the emergency brake never ceased the car from colliding.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11667883June 19, 2025
POWER TRAIN
The vehicle started rumbling/vibrating/shaking when getting up to speed and at a consistent speed. Brought to an independent service center and was old that the torque converter is failing. No warning lamps or other problems prior to rumbling/vibrating that started on 5/22/25.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666827June 13, 2025
ENGINE
The contact owns a 2023 Chevrolet Suburban. The contact stated that while coming to a stop, the vehicle vibrated abnormally. Additionally, the contact stated that while driving at an undisclosed speed, the vehicle stalled with several unknown warning lights illuminated. The vehicle was able to be restarted. The vehicle was taken to the dealer, where it was diagnosed and determined that the cylinders and injectors had failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 33,190.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666614June 12, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2024 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 25V274000(Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed and depressing the accelerator pedal, the vehicle intermittently failed to accelerate as intended before slamming into gear. The local dealer was contacted. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 4,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666267June 11, 2025
UNKNOWN OR OTHER
Coolant control valve went out and causing car to get hot and lose power. Service department said it’s on back order and it’s fine to drive it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666254June 11, 2025
AIR BAGS, ENGINE, STRUCTURE:BODY
Since purchasing the vehicle on September 27, 2024, I have experienced a series of troubling issues that raise serious concerns about its design, manufacturing, and overall safety, including: Airbag system malfunction: My airbags were nonfunctional for over a month. Tire-related issues: Required full replacement of the initial set of tires. Persistent alignment problems Bluetooth audio problems: Poor quality and connectivity with multiple phones, resolved only after a service visit in May 2025. Defective seat frame: Rear passenger-side bucket seat required full replacement. Defective paint: Blisters and bubbles in the rear quarter panel paint. Fuel module failure: Most concerning, the vehicle abruptly stopped on the road last week and required towing. I was later told the cause was a fuel module failure. Each of these issues is concerning on its own. Taken together, they represent a troubling pattern of unreliability and potential risk to my safety and that of others on the road. They’ve also resulted in a significant loss of my time. This vehicle has spent over a month at the dealership for service—astounding for a truck that’s only eight months old. These are the kinds of delays and disruptions I specifically try to avoid by purchasing and maintaining new Chevrolet vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665912June 9, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I have had my cruise control set and my car will slam on the brakes with no vehicles in front of my car or on each side. This has happened multiple times, it doesn’t matter if I am going 40MPH or 60+MPH. I have taken it in and they say there is nothing they can do for the issue. I’m worried for the safety of myself, my family, and my unborn child. As well as any cars around (behind me potentially) when this happens. I do not want to unintentionally cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665856June 9, 2025
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2021 Chevrolet Suburban. The contact stated that the vehicle was listed under the application TURO. The contact stated that a person rented the vehicle and informed him there was an abnormal sound coming from the engine. The contact test drove the vehicle, and while driving 30 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light illuminated, and the contact heard an abnormal sound coming from the engine. The vehicle was towed to an independent mechanic, who diagnosed the vehicle and determined that the lifters, push rods, and two valves, and cylinder 6 had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the independent mechanic; however, no cause for the failure was found. The independent mechanic stated that the vehicle was consuming an excessive amount of oil and in cylinder #1, the lifters had failed. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the independent mechanic and was diagnosed with oil intrusion into the bank covers and piston damages. The vehicle was repaired for the most recent failure. The manufacturer was not contacted. The failure mileage was approximately 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664813June 4, 2025
POWER TRAIN, ENGINE
Check engine light came on Then : message saying power reduced. Then: Service transmission, unable to shift soon. While driving on the highway. Vehicle has been at dealership for a month with no idea on when parts will be available. They say they have no idea on when a valve body part will be available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664757June 4, 2025
ENGINE
What component or system failed or malfunctioned, and is it available for inspection upon request? -My engine started to make a loud ticking and knocking noise. I brought it into Good Chevrolet in Renton WA 6/3/25 where they told me there is an “internal engine failure due to failure of the lifters.” When I asked the dealership for the repair estimate so I could possibly have a second opinion, they said they were “not comfortable giving their information and the problem in writing.” They refuse to give us any documentation but were insistent that even though NHTSA has issued a mass recall for this exact same issue on the larger engine in my same year of vehicle, “it’s unrelated.” How was your safety or the safety of others put at risk? -The engine is failing and had we not brought it in for diagnosis, I could have had full engine failure while driving with my children and been in a catastrophic crash. Has the problem been reproduced or confirmed by a dealer or independent service center? -Yes the problem can be reproduced and has been confirmed by Good Chevrolet. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -Good Chevrolet inspected the engine but refuse to give us documentation though they had us file a claim with GM (I will attach the claim email) Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -I noticed a small noise after I had fans replaced in September but the noise gradually increased so it was brought in for diagnostics. There were no warning lamps or messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664381June 2, 2025
ENGINE
The engine stopped working. I was stranded on the highway and needed a tow. It was towed to a Chevrolet dealership in Alexandria MN, where it was diagnosed with a spun rear main bearing in the engine needed to be replaced. There were no warning lamps or anything prior to the engine completely shutting off and not being able to start again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663629May 29, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2023 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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