Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11061105January 8, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN 1500. WHILE THE VEHICLE WAS AT A FUEL STATION, THE SERVICE AIR BAG WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER (LYNCH CHEVROLET-CADILLAC OF AUBURN, 154 W CREEK PKWY, AUBURN, AL 36830) WHERE IT WAS DIAGNOSED THAT THE LEFT IMPACT SENSOR NEEDED TO BE REPLACED. THE CONTACT WAS NOT SURE IF THE IMPACT SENSOR APPLIED TO THE PASSENGER OR DRIVER'S SIDE. THE VEHICLE WAS REPAIRED. YESTERDAY, WHILE AT A FUEL STATION, THE SERVICE AIR BAG WARNING INDICATOR ILLUMINATED AGAIN. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) ON MAY 27, 2016. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT CONTACTED AND WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061160January 8, 2018
AIR BAGS
MY DASH HAS CRACKED SIGNIFICANTLY AROUND THE MAIN PASSENGER AIRBAG SINCE ABOUT 38K MILES. I HAVE TRIED WORKING WITH GM ABOUT GETTING THIS FIXED AND THEY WILL NOT HELP. THE DASH IS SO CRACKED THAT IF THE AIRBAG DEPLOYS I AM CONCERNED THAT IT WOULD SEND PIECES OF PLASTIC THROUGH THE AIR AND HURT/KILL SOMEONE. GM TOLD ME THAT THERE WAS A PROBLEM WITH THE COMPANY THAT MADE THE DASHES USING THE INCORRECT PLASTIC MATERIAL WHICH HAS MADE THESE DASHES VERY BRITTLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060689January 5, 2018
SERVICE BRAKES
AS WE WERE DRIVING FROM ATLANTA TO MIAMI, WHEN WE WERE GETTING OFF THE HIGHWAY THE BRAKES ON OUR 2015 CHEVROLET SUBURBAN FAILED TO STOP AT 60 MILES PER HOUR, WE ALMOST REARED-ENDED AN EIGHTEEN-WHEELER; WITH OUR FAMILY OF FIVE AND OUR TWO DOGS ON BOARD! ALL FLUIDS HAD BEEN CHECKED ON THE CAR AND THE BRAKE PADS WERE RECENTLY CHANGED. WE JUST CALLED AND NOTIFIED CHEVROLET ABOUT THIS SAFETY ISSUE. WE ASKED IF THERE WERE ANY ISSUES AND/OR RECALLS ON OUR VEHICLE AND THE AGENT SAID THAT THERE WERE NO ISSUES OR RECALLS REGARDING THIS TYPE OF VEHICLE. WE MADE AN APPOINTMENT TO HAVE OUR CAR DIAGNOSED AS SOON AS POSSIBLE. AFTER RESEARCHING ONLINE WE FOUND NUMEROUS POSTS ON SEVERAL SITES FROM OTHER SUBURBAN OWNERS REPORTING THE SAME ISSUE WITH THEIR BRAKING SYSTEM NOT RESPONDING. WHAT WILL IT TAKE FOR CHEVROLET TO ACKNOWLEDGE THIS BRAKE FAILURE SYSTEM ISSUE?!?! SOMEONE TO GET KILLED?!?! PLEASE LOOK INTO THIS BRAKE FAILURE ISSUE AND ADDRESS IT PROMPTLY!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060715January 5, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BRUCE LOWRIE CHEVROLET (711 SW LOOP 820, FORT WORTH, TX) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 151,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060834January 5, 2018
UNKNOWN OR OTHER
CRACKED DASHBOARD, CONCERNED ABOUT SAFETY IF AIRBAG IS ACTIVATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058491January 4, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
2010 CHEVY SUBURBAN......CHECK ENGINE LIGHT WAS ON, WENT TO THE CHEVY DEALER, IT SCANNED AS THE FUEL PUMP MODULE PART# 2087716 AND ALSO THE ABS, BRAKE LIGHT, STABILTRAK AND TRACTION CONTROL LIGHT COME ON AND THE VEHICLE LOSES POWER, THIS SCANNED AS ELECTONIC BRAKE CONTROL MODULE. I HAD THE FUEL PUMP MODULE REPLACED AT THE DEALER AND HAVE FOUND A RECALL BULLETIN FOR THE YEAR MAKE AND MODEL WITH THIS EXACT PROBLEM. HOWEVER THIS IS VIN SPECIFIC?? SO I WAS NOT ABLE TO HAVE THIS REPAIRED UNDER THE GM RECALL NO14515B .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057018December 28, 2017
AIR BAGS
TAKATA RECALL - WE WERE NOTIFIED THAT OUR AIR BAGS WERE DANGEROUS AND SHOULD BE REPLACED. THAT LETTER CAME IN JULY 2016 WE DRIVE OUR GRANDKIDS IN THIS CAR. WE HAVE ASKED OVER AND OVER AGAIN WHEN WE WILL GET NEW ONES. SAME ANSWER WHEN WE GET SOME. IT IS NOT 2 YEARS AND STILL THEY WON'T TELL US ANYTHING ABOUT WHEN THIS WILL BE REPLACED. HAVING A RECENT TRAFFIC ACCIDENT AND THE BAGS DID NOT GO OFF AS THEY SHOULD OF BECAUSE OF THE IMPACT. I WONDER IF THEY ARE SO DAMAGED AS THEY DON'T WORK AT ALL. HELP US PLEASE TO GET OUR NEW AIRBAGS..THE LETTER STATES THAT THIS IS A GM RECALL 49151. WE HAVE ALSO BEEN INFORMED NOW THAT THE COMPANY HAS FILED BANKRUPTCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057125December 28, 2017
AIR BAGS
TAKATA AIR BAG RECALL WITH NO REMEDY FOR A FIX AND A VEHICLE THAT IS UNSAFE TO DRIVE WITH ALL DEALERS NOT WANTING TO TAKE ON TRADE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057208December 28, 2017
UNKNOWN OR OTHER
MY DASHBOARD IS CRAKING AND I M CONCERND FOR MY FAMILY SAFETY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056844December 27, 2017
AIR BAGS
TAKATA RECALL CONTACTED GLENDORA CHEVROLET, IN GLENDORA, CA, THE DEALERSHIP WHICH SOLD THE VEHICLE (AND WAS ALSO LISTED ON THE AIRBAGRECALL.COM WEBSITE) TO SCHEDULE A REPAIR OF THE TAKATA AIRBAG ISSUE AS STATED WITHIN THE WEBSITE AND FEDERAL COURT NOTICE. WAS INFORMED BY GLENDORA CHEVROLET'S SERVICE REPRESENTATIVE THAT THEY CURRENTLY HAVE NO WAY OF REPAIRING THE AIRBAG ISSUE, AND DO NOT REPAIR THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056893December 27, 2017
UNKNOWN OR OTHER
TAKATA RECALL
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11056917December 27, 2017
AIR BAGS
HAVE BEEN WAITING FOR PARTS SINCE MAY 2016. I WOULD LIKE THIS PROBLEM TO BE TAKEN CARE OF IN A TIMELY MANNER AND IT HAS NOT BEEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056558December 26, 2017
AIR BAGS
THE CHECK AIRBAG LIGHT WILL COME ON RANDOMLY AT ANY GIVEN TIME. IT USUALLY STAYS ON FOR ABOUT TWO DAYS OR SO AND GOES OFF FOR SEVERAL WEEKS BEFORE POPPING BACK ON. WE USUALLY SEE THIS HAPPEN WHEN THERE ARE TEMPERATURE CHANGES FROM SEASON TO SEASON. EVEN THOUGH THERE IS A RECALL CONCERNING THE AIRBAG SYSTEM ON CERTAIN MAKES AND MODELS, WE WERE SURPRISED WHEN OUR TRUCK WAS NOT ON THE LIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056585December 26, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056635December 26, 2017
SERVICE BRAKES
WHILE TRAVELING STRAIGHT AT 70 MPH ON THE HIGHWAY IN MY 2015 CHEVY SUBURBAN (62K MILES) THE VEHICLE EXPERIENCED A SUDDEN AND UNDETECTED COMPLETE BRAKE SYSTEM FAILURE. AS I APPROACHED SLOWING TRAFFIC WITH THE CRUISE CONTROL ON, I TAPPED THE BRAKES TO DISENGAGE THE CRUISE CONTROL, ONLY TO FIND THAT THE BRAKE PEDAL WAS RIGID AND COULD NOT BE DEPRESSED. TO AVOID A COLLISION AT A HIGH RATE OF SPEED I SWERVED ONTO THE RIGHT SHOULDER WHILE USING TWO LEGS TO AGGRESSIVELY PUSH THE BRAKE PEDAL DOWN - ALL THE WHILE FEELING VERY LITTLE BRAKING ACTION. THE CAR CAME TO A STOP AFTER ABOUT 75 METERS. AT NO TIME BEFORE OR DURING THE EVENT DID THE CAR SIGNAL A BRAKING SYSTEM PROBLEM. IN FACT IT STILL SHOWED NO SYSTEM INDICATOR OF A BRAKE PROBLEM 3 DAYS LATER WHEN IT WAS DELIVERED TO THE DEALER FOR DIAGNOSIS. THE CAR HAS BEEN WELL MAINTAINED, HAVING JUST UNDERGONE A 60K MILE SERVICE AT THE DEALERSHIP. THE LACK OF THE VEHICLE'S RECOGNITION THAT A CRITICAL FAILURE IN THE BRAKING SYSTEM HAD OCCURRED POSED A SERIOUS AND IMMEDIATE THREAT TO PASSENGERS AND SURROUNDING TRAFFIC. AS A PHYSICIAN I CAN ATTEST THAT A COLLISION AT THAT SPEED WOULD HAVE SEVERELY INJURED OR EVEN KILLED THOSE INVOLVED. THIS PROBLEM WITH THE 2015 CHEVY SUB HAS REPORTED TO NHTSA BEFORE - THIS IS NOT AN ISOLATED EVENT. THE SERVICE CENTER REPORTED TO ME THAT A VACUUM PUMP FAILURE WAS TO BLAME - I BELIEVE THIS IS A MORE COMPLEX ENGINEERING PROBLEM IN THAT THE VEHICLE DID NOT DETECT A PROBLEM DESPITE THE FAILURE CREATING A LIFE THREATENING SCENARIO. ALTHOUGH I PLAN TO IMMEDIATELY DISPOSE OF THIS CAR, FAILURE TO ADDRESS THIS PROBLEM BY THE MANUFACTURER WILL PUT OTHERS AT RISK IN THE FUTURE. GM APPEARS TO HAVE ISSUED A SERVICE BULLETIN THAT REFERS TO THIS PROBLEM (ATTACHED). I SINCERELY BELIEVE THIS DEFECT WILL RESULT IN LIVES LOST IF LEFT UNADDRESSED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056319December 24, 2017
SERVICE BRAKES
MY 2015 SUBURBAN WITH APPROX 80K MILES, STARTED HAVING BRAKE PROBLEMS WHEN I WOULD DRIVE IN REVERSE. THE BRAKES HAD A GRINDING NOISE AND WAS GETTING HARD TO PRESS. THE BRAKE PADS WERE REPLACED AROUND 46K MILES AS I BOUGHT THE VEHICLE USED FROM ENTERPRISE SALES. THE BRAKES EVENTUALLY GOT WORSE AND HAD THE BRAKE ASSIST MESSAGE ON DASH COME UP. IF I HAD TO USE THE BRAKES TOO MANY TIMES AT INE TIME LIKE IF I HAD TO GO OVER SPEED BUMPS IN MY NEIGHBORHOOD, THEN THE BRAKES WOULD BE EXTREMELY HARD AND WOULD LOSE ALL POWER BRAKES. IF I KEPT THE VACUUM UP WITH A LITTLE RPM'S- ONE FOOT ON THE BRAKE AND ONE ON THE GAS, THEN I COULD GET THE POWER BRAKES TO WORK. NOW IT'S JUST TOTALLY GONE. NO POWER BRAKES AT ALL NOW AND ORDERED THE VACUUM BOOSTER AND WILL REPLACE IT MYSELF. I CALLED THE MAIN CHEVROLET HOTLINE AND THEY WERE TOTALLY WORTHLESS. I TOLD THEM ABOUT ALL THE NUMEROUS COMPLAINTS POPPING UP ON THE INTERNET AND WITH SUBURBANS WITH MUCH LESS MILES THAN MINE AND TRIED TO SEE IF THEY HAD ANY RECALLS REGARDING THE BRAKES. THEY SAID NO. I SAID THEY SHOULD BE CONCERNED BEFORE IT ENDS UP KILLING SOMEONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056068December 22, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056146December 22, 2017
AIR BAGS
TAKATA RECALL ABOUT 2 YEARS AGO, I RECEIVED A CARD INFORMING ME ABOUT THE AIR BAG INFLATORS BEING DEFECTIVE. I CALLED THE DEALER THAT I BOUGHT THE VEHICLE FROM AND THEY TRANSFERRED ME TO PARTS DEPARTMENT. UPON STATING THEY HAD NOT RECEIVED THE REPLACEMENT PARTS, THEY ADVISED TO CALL BACK LATER. THIS HAS BEEN GOING ON FOR 2 HEARS BUT THEY STATE THE PARTS HAVE NOT COME IN. I DO NOT FEEL COMFORTABLE DRIVING MYSELF OR PUTTING MY FAMILY FOR TRIPS IN THE SUBURBAN WITHOUT REPLACING THE AIR BAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055679December 20, 2017
AIR BAGS
TAKATA RECALL: MY VEHICLE VIN IS LISTED AS ONE THAT HAS BEEN IDENTIFIED AS HAVING FAULTY TAKATA AIRBAGS. GM WAS GIVEN UNTIL SEPT 2017 TO COMPLETE ITS INVESTIGATION AND COME UP WITH A PLAN TO RESOLVE THE PROBLEM. SO FAR I HAVE HEARD NOTHING FROM GM ABOUT THIS AND WHEN I CALLED THE LOCAL DEALERSHIP IN NOVEMBER OF 2017 I WAS TOLD TO JUST "WAIT AND WE'LL LET YOU KNOW". THE DEADLINE FOR THEIR INVESTIGATION ENDED THREE MONTHS AGO. I HAVE A FAULTY AIRBAG AND AM DRIVING MYSELF AND MY 5 KIDS AROUND TOWN DAILY. I NEED THIS TO BE FIXED, BUT GM REFUSES TO DO ANYTHING AND APPARENTLY THE FEDERAL GOVERNMENT LETS DEADLINES SLIDE BY WITHOUT ANY REPERCUSSIONS AGAINST COMPANIES THAT ARE DEFIANTLY FLAUNTING THE RULES. WHAT CAN BE DONE ABOUT THIS SO THAT WE CAN BE ASSURED OUR VEHICLES ARE SAFE? THE 20TH DEATH AS A RESULT OF A FAULTY TAKATA AIRBAG WAS JUST CONFIRMED TODAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055690December 20, 2017
AIR BAGS
TAKATA RECALL . I WANT A RESOLUTION AND A SOLUTION TO FIX MY AIR BAGS BEFORE A DISASTER STRIKES ! I AM VERY FRIGHTENED FOR MY FAMILY AND MYSELF. MY SUBURBAN HAS BEEN IN THE CHEVY DEALERSHIP MULTIPLE TIMES FOR AIRBAG ISSUES! THE SERVICE AIRBAG LIGHTS COME ON INTERMITEDLEY AND I NEVER KNOW WHEN THEY ARE WORKING OR NOT . I ALSO NOTICE WHEN LIGHT COMES ON THE SEATBELT DOESN'T CATCH TO SAVE ME FROM FLYING THROUGH THE WINDOW. LIGHTS UP AT RANDOM TIMES .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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