Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11099470June 4, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RYAN CHEVROLET (1101 OLIVER RD, MONROE, LA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED CASE NUMBER: 8-420-7050521; THE REPRESENTATIVE INFORMED THE CONTACT THAT THERE WAS NO AUTHORIZATION FROM NHTSA TO PERFORM THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099146June 1, 2018
AIR BAGS
TAKATA RECALL- MY UNDERSTANDING IS THERE IS AN ACTIVE RECALL OEM#16V383000 (5-31-16) & OEM#16V381000 (5-31-16) THE DEALER HAS TOLD ME THERE IS NOTHING THEY CAN DO, HOWEVER THE RECALL IS NOW TWO YEARS OLD. MY SERVICE AIRBAG LIGHT HAS BEEN ON NOW FOR ABOUT 4 MONTHS, AND I WOULD LIKE THIS PROBLEM RESOLVED. I WOULD LIKE SOME ANSWERS FROM SOMEONE. THE GM DEALER HERE IN WINSTON-SALEM IS NOT HELPING AT ALL. THE LEXUS DEALER HAS ALREADY REPLACED THE AIRBAG ON MY DAUGHTERS CAR, BUT NO ONE WITH GM IS MAKING AN ATTEMPT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099166June 1, 2018
AIR BAGS
AIRBAG LIGHT SAYS CHECK AIRBAG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099259June 1, 2018
SERVICE BRAKES
WITHOUT WARNING BRAKE LINE BLEW A HOLE AND NO BRAKES. NO WARNING AND TOTAL LOSS OF BRAKES. SERVICE BRAKE SYSTEM LIGHT CAME ON. NO HELP WITH THAT. FORTUNATELY I WAS ABLE TO PASS ON RIGHT SHOULDER THREW THE GRASS. ALMOST A THREE VEHICLE ACCIDENT. NEED TO HAVE THIS PROBLEM ADDRESSED AND TAKEN CARE OF. PEOPLE COULD HAVE EASILY BEEN INJURED OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099073May 31, 2018
AIR BAGS
THE VEHICLE HAS A CRACKED DASH, ON THE DRIVERS SIDE, ABOVE THE INSTRUMENT CLUSTER AND A CRACK JUST ABOVE THE AIRBAG. MY CONCERN IS THAT THIS HAS BEEN AN ONGOING ISSUE OVER MULTIPLE GM VEHICLES AND IF THERE IS AN IMPACT AND THE AIRBAG DEPLOYS THERE WILL BE SHARDS OF THE DASH FLYING THROUGHOUT THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098819May 30, 2018
ELECTRICAL SYSTEM
ONSTAR GPS FAILED TO LOCATE MY VEHICLE WHEN REPORTING AN ACCIDENT I WAS INVOLVED IN 5/4/2018. THE GPS ANTENNA IS THE FAILING COMPONENT. THIS HAS BEEN IDENTIFIED IN GM SERVICE BULLETIN 15155. UNDER THIS BULLETIN OWNERS WHERE SUPPOSED TO BE NOTIFIED OF THE ISSUE, I WAS NOT. GM WILL NOT HONOR THE REPAIR BECAUSE THE BULLETIN EXPIRED. IF THIS ACCIDENT WAS MAJOR AND I HAD NOT BEEN ABLE TO RELAY MY LOCATION EMERGENCY SERVICES WOULD NOT HAVE BEEN ABLE TO RENDER CARE. THE FAILURE OF THIS SAFETY PRODUCT AND MONITORING SERVICE SHOULD BE CORRECTED BY GM.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11097988May 25, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GORDON CHEVROLET IN TAMPA, FLORIDA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097876May 25, 2018
ELECTRICAL SYSTEM
TAKATA RECALL, REAR ACCESS HATCH KEEPS OPENING BY ITSELF. RELEASES WHEN PARKED OR ON START UP OF VEHICLE. AFTER CLOSING MANUALLY IT OPENS ON ITS OWN REPEATEDLY. KEY DOESNT HAVE TO BE IN IGNITION FOR THE HATCH TO OPEN ON ITS OWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097891May 25, 2018
SUSPENSION
YESTERDAY AFTER BOUNCING ALL OVER THE ROAD FOR MONTHS AND TO THE POINT OF BEING UNSAFE TO DRIVE I TOOK THE SUV TO THE DEALERSHIP ONLY TO BE TOLD I NEED 2 NEW SHOCKS ON THE FRONT END ($2,000). WHEN YOU SPEND OVER $70K ON AN SUV AND JUST A FEW YEARS LATER YOU NEED NEW SHOCKS MEANS CLEARLY SOMETHING IS SERIOUSLY WRONG WITH THE VEHICLE. AFTER LOOKING AROUND I WAS CORRECT IT IS DUE TO A FAILED MAGNETIC RIDE SYSTEM WHICH CHEVY IS AWARE OF AND CHOOSING TO DO NOTHING. SHAME ON CHEVY FOR DOING NOTHING AND IGNORING THE IMPACT TO THE CUSTOMER. THIS WILL BE THE LAST CHEVY I EVER BUY. AT LEAST SOME COMPENSATION WOULD BE GREAT BUT THE DEALERSHIP DOING THE WORK SAID NO SINCE CHEVY DOES NOT RECOGNIZE THE DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097160May 22, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
LANE ASSIST STOPS WORKING AND SHOWS AN ERROR MESSAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097021May 21, 2018
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* THE CONTACT OWNS A 2008 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE AIR CONDITIONER BOARD LINING WAS DEFECTIVE AND CAUSED DAMAGE TO THE AIR CONDITIONER BOLTS. THE BOLTS SEPARATED FROM THE AIR CONDITIONER LINES, CAUSING THE AIR CONDITIONER LINES TO LEAK COOLANT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THE AIR CONDITIONER LINES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE FAILURE MILEAGE WAS 128,123.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096866May 19, 2018
UNKNOWN OR OTHER
DASHBOARD RANDOMLY CRACKED IN 5 DIFFERENT PLACES FOR NO REASON. THIS IS THE MOST RECENT TIME, I HAVE PREVIOUSLY REPLACED THE DASHBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096488May 17, 2018
AIR BAGS, UNKNOWN OR OTHER
TAKATA RECALL IN ADDITION THE DASH HAS SPLIT LEADING RIGHT UP TO THE INFLATOR COVER. VEHICLE WAS STATIONARY WHEN SPLIT APPEARED. GOT IN THE CAR (PARKED IN GARAGE) ONE MORNING AND SPLIT WAS NOTICED LEADING RIGHT UP TO THE INFLATOR OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096632May 17, 2018
STRUCTURE:BODY
THE DASHBOARD HAS CRACKED, STARTING TOWARDS THE WINDSHIELD AND TRAVELLING TOWARDS THE STEERING WHEEL. THERE WAS NO IMPACT, IT HAS CRACKED ON IT'S OWN OVER TIME. THE MANUFACTURER WOULD NOT FIX IT UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093745May 14, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (BRYAN CHEVROLET, 8213 AIRLINE DR, METAIRIE, LA 70003, (504) 466-6000) CONFIRMED PART UNAVAILABILITY AND WAS UNABLE TO VERIFY WHEN THEY WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093438May 12, 2018
POWER TRAIN
FRONT DIFFERENTIAL HAS LOCKED UP, STEERING IS IMPOSSIBLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093357May 11, 2018
UNKNOWN OR OTHER
DASH CRACKING IN MULTIPLE AREAS AROUND THE AIRBAG CREATING A FLYING PROJECTILES HAZARD EVEN IN A MINOR FENDER BENDER IF THE AIRBAG DEPLOYS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093208May 10, 2018
ENGINE
A LIFTER WENT BAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093248May 10, 2018
SERVICE BRAKES
NO WARNING LIGHTS ON THE DASH, BUT UPON BREAKING AT SLOW SPEED THE PEDAL EITHER PUSHES BACK OR THE BRAKES SLOW THE VEHICLE AT A FRIGHTENINGLY SLOW PACE, ALL WHILE THE ABS SYSTEM IS ON AS IF SLIDING ON ICE, BUT IT WAS AND IS DRY PAVEMENT. THIS HAPPENS 95 -100% OF EVERY BRAKING ATTEMPT. I HAVE TAKEN IT TO A LOCAL MECHANIC HE COULDN'T FIGURE OUT WHAT TO FIX SINCE THE COMPUTER CODES WERE BOUNCING ALL OVER THE PLACE. I SEE THIS IS A PROBLEM AFTER I HAVE DONE RESEARCH ON THE WEB. I PULLED THE MAIN ABS 60 FUSE UNDER THE HOOD TO TURN OFF THE SYSTEM. THIS CAUSES THE BREAK WARNING FAILURE LIGHT TO COME ON BUT I CAN AT LEAST STOP THE VEHICLE. THIS IS A FAILURE ON A SAFETY SYSTEM (ABS) THAT ACTUALLY CAUSES A SERIOUS SAFETY ISSUE...AS EACH STOP IS A POTENTIAL CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092599May 8, 2018
UNKNOWN OR OTHER
CRACKED DASH NEXT TO AIRBAG. OCCURRED WHEN PARKED IN DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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