Chevrolet Impala Complaints

10,446 consumer complaints on file.

#720174March 16, 2000
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
CLOGGED HEATER CORE DUE TO DEX-COOL COOLANT IN CAR. TOOK TWO TRIPS TO DEALER TO GET FIXED, AND THEN ONLY AFTER GIVING THEM THE TSB. DEX-COOL COOLANT IS KNOWN FOR CAUSING HEATER CORE BLOCKAGE, BUT GM REFUSES TO ADMIT IT, OR OFFER AN ALTERNATIVE. AS THE WARRANTY ON MANY OF THESE VEHICLES IS WEARING OUT, COST OF THIS CONSTANT FLUSHING OF THE CORE IS PUT ON THE OWNER. GM ADVERTISES THE DEXCOOL COOLANT DOES NOT NEED TO BE REPLACED, OR SERVICED FOR 100,000 MILES. THIS PROMISE IS OBVIOUSLY NOT BEING LIVED UP TO, AND THE OWNERS OF THE CARS ARE THE ONES PAYING THE PRICE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#720176March 16, 2000
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#858557March 15, 2000
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
HEATER DOES NOT COME ON DUE TO HEATER CORE BEING CLOGGED. DEALER HAS FLUSHED THE SYSTEM, AND HEATER STILL DID NOT FUNCTION. WATER PUMP REPLACED. APPEARS THAT A CHEMICAL REACTION WITH DEX-COOL ANTIFREEZE, OEM STOPLEAK FACTORY TABLETS, AND ALUMINUM AND STEEL COMPONENTS INCLUDING FLOW RESTRICTOR CAUSE CONGEALING OF COOLANT WHICH CAUSES ACCELERATED LOSS OF HEAT UNTIL COMPLETE BLOCKAGE OF THE HEATER CORE OCCURS. DEX-COOL WAS NOT USED IN PREVIOUS GM MODELS, AND NO HEAT PROBLEMS EXISTED. CONSUMER BELIEVES A RECALL IS IN ORDER. *AK *ML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#858418March 13, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THIS HAS HAPPENED THREE TIMES. STOPPED AT A STOP SIGN T AND ENGINE JUST CUT OFF. STARTED IT UP AND MOVED TO PARK. IT WAS FINE UNTIL 10-MAR-200O WHEN AGAIN AT A STOP LIGHT ENGINE CUT OFF. CONTACTED THE DEALER, WAS NOT ABLE TO DUPLICATE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#858433March 13, 2000
SEAT BELTS:FRONT:RETRACTOR
DRIVER'S SEAT BELT WILL NOT RETURN TO RETRACTOR, CAUSING DRIVER TO BE WITHOUT SELF RESTRAINT. DEALER NOTIFIED, AND INFORMED CONSUMER THAT REPAIRS WOULD BE MADE AT CONSUMER'S COSTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#551263March 8, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THE VEHICLE STALLED ON HIGHWAY DUE TO ENGINE FAILURE. YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#858122March 8, 2000
VISIBILITY:WINDSHIELD
ALL THE WINDOWS IN THE VEHICLE HAVE A HAZEY FILM ON THEM THAT WON'T COME OFF, CAUSING POOR VISIBILITY FOR THE DRIVER. DEALER SAYS IT'S NOT A PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719850March 8, 2000
VEHICLE SPEED CONTROL
CAR KEEPS ROLLING BACK AT IDLE SITTING AT LIGHT,TOOK CAR IN ASST. SERVICE MANAGER TOLD ME TGERE HAD BEEN A # OF COMPLAINTS ABOUT THE SAME THING,NOTHING THEY CAN DO. GAVE ME A 1-800-222-1020# TO CALL EXPLAINED THIS TO THEM WAS TOLD THEY HAD NOT HEARD ANYTHING ABOUT THIS EITHER AND GAVE ME A FILE# AND WAS TOLD TO KEEP IN TOUCH WITH ASST. SERVICE MANGER. I FEEL THIS IS A SAFTEY ISSUE IF STOPED AT A LIGHT AND ANOTHER CAR IS ON MY BUMPER IF I ROLL INTO THEM IT COULD CAUSE A REAL PROBLEM. THANK YOU IN ADVANCE FOR LOOKING INTO THIS MATTER. DIANNE TOPPING*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#9000464March 6, 2000
STEERING, SUSPENSION, ELECTRICAL SYSTEM
ELECTRICAL FAILURE, STEERING RACK AND PINION FAILURE, LOWER BALL JOINT/LOWER CONTROL ARM/LOWER BALL JOINTS/LONG SHAFT SLEEVE FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719685March 4, 2000
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, EXTERIOR LIGHTING:HEADLIGHTS, EQUIPMENT:APPLIANCE:AIR CONDITIONER
SCORCHED WIRES FOUND UNDER THE DASH, R-134A LEAKING INTO CAR FROM INDEPENDANT TESTER, DAYTIME RUNNING LIGHTS OCCASIONALLY, EXHAUST SYSTEM DAMAGED FROM EXCESSIVE HEATAND FUEL ECONOMY IS ONLY 10 MPG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719693March 4, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CAR KEEPS ROLLING BACK AT IDLE SITTING WAITING FOR LIGHT TO CHANGE, TOOK CAR IN TO HAVE CHECKED ASST. SARVICE TOLD ME THERE HAVE BEEN COMPLAINTS REGARDING THIS MATTER A GAVE ME A 1-800-222-1020# TO CALL THEY SAID THEY HAD NOT HEARD ANYTHING CONCERNING THIS MATTER,BUT TO KEEP IN TOUCH WITH SERVICE MANAGER THERE HAS TO BE X AMOUNT OF COMPLAINTS BEFORE THIS WOULD BE LOOKED INTO ,I FEEL THIS IS A SAFTEY ISSUE IF I"M WAITING FOR A LIGHT CHANGE AND SOMEONE IS ON MY BUMPER AND I ROLL BACK THERE COULD BE A REAL PROBLEM.THANK YOU IN ADVANCE FOR LOOKING INTO THIS MATTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719575March 2, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
CAR WILL DRIFT BACKWARDS WHEN AUTO TRANSMISSION IS IN DRIVE. COULD BACK INTO ANOTHER CAR CAUSING THEIR AIR BAG TO DEPLOY, OR HIT SOMEONE WALKING BEHIND THE CAR. DEALER SAYS THAT THIS IS NORMAL, I SAY IT IS NOT AND IT IS A DEFECT THAT SHOULD BE FIXED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719593March 2, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
AFTER DRIVING THE CAR FOR APPROXIMATELY TWO WEEKS, A DISTINCTIVE VIBRATION BEGAN WHICH SEEMED TO BE LOCATED IN THE FRONT END OF THE VEHICLE. I TOOK THE CAR TO THE DEALER WHO DETERMINED THAT THE FRONT END BRAKE ROTORS WERE VIBRATING ON THE WHEEL STUDS. FURTHER INSPECTION REVEALED THAT THE HOLES IN THE ROTORS HAD BEEN MACHINED TOO LARGE FOR THE WHEEL STUDS. THE DEALER REPORTED THAT THERE WAS "NO FIX AVAILABLE". THE PROBLEM CONTINUED AND BECAME WORSE. A SECOND CALL TO THE DEALER RESULTED IN THE DEALER INFORMING ME THAT THE PROBLEM APPEARED TO BE SPECIFIC TO IMPALAS, AND THAT OTHER CUSTOMERS HAD REPORTED THE SAME PROBLEM. STILL "NO FIX AVAILABLE". I CONTACTED CHEVROLET CUSTOMER SERVICE, WHO ALSO CONFIRMED PROBLEM, BUT REFUSED TO OFFER A FIX. THE ROTORS ARE NOW SIGNIFICANTLY UNSTABLE AND IT IS AFFECTING BRAKING ACTION OF THE CAR IN AN UNSAFE MANNER. IN TOTAL, I HAVE YALKED TO CHEVY CUSTOMER SERVICE THREE TIMES, AND HAVE EITHER TAKEN THE VEHICLE TO THE DEALER OR CONTACTED THE DEALER ONCE A MONTH FOR THE ENTIRE SEVEN MONTHS I'VE OWNED THE CAR. IN SHORT, IT APPEARS THAT THE 2000 IMPALA LS HAS A SERIOUS DEFECT IN THE FRONT BRAKE ROTORS WHICH CHEVROLET SIMPLY REFUSES TO FIX. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719453February 29, 2000
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE, ELECTRICAL SYSTEM:HORN, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
COMPONENT 1 - EXHAUST MANIFOLD THE BOLTS THAT SECURE THE EXHAUST MANIFOLD BREAK FROM THE HEAT CYCLING ONF THE MANIFOLD. THE SOLUTION IS TO REPLACE THEM WITH STRONGER BOLTS THAT WERE SUPPLIED BY GM. THE ISSUE HERE IS THAT THERE IS AN EXTREME DANGER OF EXHAUST GASES LEAKING INTO THE VEHICLE BECAUSE OF POOR FITTING MANIFOLDS. A VERY DANGEROUS CONDITION AND PRESENTLY NOT COVERED BY GM WARRANTIES. COMPONENT 2 - STEERING WHEEL HORN. THIS HORN HAS A NICKNAME OF THE "SLEDGEHAMMER HORN" SINCE IT TAKES CONSIDERABLE FORCE TO SOUND THE HORN. ONCE AGAIN, GM RECOGNIZED THE PROBLEM AND HAS A NEW HORN ASSEMBLY TO CORRECT THE PROBLEM. UNFORTUNATELY, THIS DOES NOT CORRECT THE PROBLEM FOR CURRENT OWNERS, UNLESS AT CONSIDERABLE EXPENSE TO REPLACE THE ENTIRE STEERING WHEEL ASSEMBLY. THIS IS A VERY DANGEROUS CONDITION SINCE DEPRESSING THE HORN SWITCH MAY NOT SOUND THE HORN QUICK ENOUGH, IF AT ALL, IN CAS OF AN EMERGENCY. IT SIMPLY TAKES TOO LONG TO RECOGNIZE THAT THE HORN IS NOT SOUNDED UNTIL IT IS TOO LATE. COMPONENT 3 - AUXILLIARY POWER STUD. THERE IS A POWER STUD UNDER THE HOOD THAT ACTS AS A DISTRIBUTION POINT FOR MUCH OF THE POWER REQUIREMENTS. THE COMPOSITION OF THE THIS STUD WAS AN ALLOY THAT DID NOT STAND UP WELL UNDER USAGE, AND AS IT HEATED UP, THE SUPPORT ASSEMBLY BECOMES DEFORMED. IN THE PROCESS, ALL POWER IS LOST, AND IN SOME DOCUMENTED CASES, FIRES HAVE STARTED. IN MY PARTICULAR CASE, I LOST ALL POWER WHILE DRIVING AT NIGHT ON AN INTERSTATE HIGHWAY IN THE RAIN. I WAS VERY LUCKY TO HAVE SURVIVED WITHOUT ANY SERIOUS INJURY. ONCE AGAIN, GM HAS A SOLUTION FOR THE PROBLEM. THEY NOW USE A STUD WHOSE MATERIAL CONTENT IS BRASS. IT IS QUITE SECURE AND CAUSES NOT FURTHER PROBLEMS. ONCE AGAIN --- A VERY SERIOUS SAFETY CONDITION RECOGNIZED BY GM. IN ALL OF THESE CASES GM RECOGNIZED THE PROBLEM AS SERIOUS, DEVELOPED A SOLUTION AVAILABLE TO THE PUBLIC, BUT FAILED TO MOVE TO A RECALL LEVEL. THIS IS IN SPITE OF THE OBVIOUS SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#718894February 17, 2000
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
INHALATION INJURIES OCCURRED DUE TO MELTING OF WIRING HARNESS PLASTIC, THANKS TO YOUR WEB SITE A FIRE DIDN'T HAPPEN. 3 DIFFERENT PEOPLE HAVE HAD EFFECTS FROM THE MELTING INSULATION OF THE HARNESS AND THE COMPANY CANNOT DUPLICATE THE RESPONSE. *AK
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#856909February 15, 2000
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
WHENEVER COMING TO A STOP FUEL CAN BE FELT SPLASHING AROUND, BUMPING THE VEHICLE. DEALER HAS BEEN CONTACTED. *AK THE DEALER PUT A REPLACEMENT IN THE GAS TANK IT DIDN'T SOLVE THE PROBLEM. SO THEY PULLED IT OUT AND INSTALLED THE ORIGNAL PART BACK IN THE GAS TANK. THE PROBLEM IS WORSE. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#856967February 15, 2000
VISIBILITY:GLASS, SIDE/REAR
WHILE DRIVING REAR SIDE WINDOW GETS FOGGY WITHOUT A REASON, AND CONSUMER IS CONCERNED ABOUT THIS SITUATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#550929February 14, 2000
STRUCTURE
THE DIRTY WINDSHIELD WASHER FLUID DEFLECTS OFF THE WINDSHIELD ONTO THE WINDOWS CAUSING POOR VISIBILITY OUT OF THE WINDOWS DUE TO DESIGN. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#718594February 11, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
DEALER ADVISED THAT WHEN VEHICLE WAS BUILT THE CENTER SUPPORT BEARING IN THE TRANSMISSION WAS PUT IN BACKWARDS CAUSING THE TRANSMISSION TO FAIL. I AM VERY UPSET THAT ALL THE DEALER SEEMS TO WANT TO DO IS REPLACE THE TRANSMISSION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#718603February 11, 2000
ELECTRICAL SYSTEM:IGNITION, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
CAR WAS IDLING IN "PARK" WHEN INCIDENT OCCURRED. DEALER'S WORK ORDER STATES "EXCESSIVE CURRENT LOAD FROM FUEL PUMP BURNED WIRE TERMINAL AT IGNITION BLOCK. REPAIRED BURNED WIRE TERMINAL AND REPLACED FUEL PUMP". SINCE FUEL PUMP IS LOCATED IN GAS TANK, ANY ELECTRICAL FAILURE OF THIS PART COULD CAUSE A MAJOR FIRE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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