Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10101195November 5, 2004
ENGINE AND ENGINE COOLING
MANIFOLD AND PUMP GASKET LEAKED. *NM THE LOW COOLANT LIGHT CAME ON. *TC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099741November 5, 2004
UNKNOWN OR OTHER
THE CONSUMER REQUEST A COMPLAINT FORM TO ADDRESS SAFETY CONCERNS. *BF *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098199November 3, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
ENGINE STALLS, REMOTELESS KEY ENTRY DOESN'T WORK, COOLANT LEAKING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097047November 3, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE REAR ROTORS HAD TO BE REPLACED AND THE FRONT ROTORS TURNED. ELEVEN MONTHS LATER, BOTH SETS OF ROTORS WERE DEFECTIVE AGAIN. WHEN TOUCHING THE BRAKES THEY PULSATED. THE MANUFACTURE STATED THAT BRAKES WERE CONSIDERED A WEAR ITEM. *JB *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098125November 1, 2004
ENGINE AND ENGINE COOLING
MY "LOW OIL LEVEL" LIGHT CAME ON AFTER 2000 MILES. I HAD THE OIL CHANGED, IT WAS A QUART LOW. I WAS TOLD THAT NEW VEHICLES SOMETIMES "ABSORB" OIL THE FIRST TIME. THE LIGHT CAME ON AGAIN AT 5000 MILES, THE OIL WAS OVER A QUART LOW. IT WAS IMPLIED THAT I WAS NOT RESETTING THE CHANGE OIL LIGHT PROPERLY. THE ENGINE OIL LIGHT CAME ON AT 9000 MILES. AT THIS POINT I PAID FOR AN OIL CHANGE AND AN OIL CONSUMPTION TEST WAS DONE. THE LOW OIL LIGHT CAME ON AGAIN AT 10,000 MILES. THE DEALERSHIP MADE A SERVICE APPOINTMENT, TOPPING OFF THE OIL SINCE IT WAS A QUART LOW AND I SHOULDN'T GO FOUR DAYS WITH THE OIL A QUART LOW. WHEN I RETURNED FOR THE SERVICE APPOINTMENT MY OIL LEVEL WAS ONLY 1/2 QUART LOW. THEY HAD FORGOTTEN THAT THEY TOPPED IT OFF. I HAD TO PAY FOR ANOTHER OIL CHANGE AND ANOTHER OIL CONSUMPTION (DYE TEST) WAS STARTED. I WAS SHOWN A NOTICE THAT WAS SENT TO THE DEALERSHIP REGARDING DEFECTIVE GASKETS OR SEALS ON 2004 IMPALAS. TO DATE I HAVE HAD FOUR OIL CHANGES, ALL OF WHICH THE OIL LEVEL WAS OVER A QUART LOW. I WOULD THINK THAT THERE WAS ENOGH EVIDENCE TO WARRANT THE REPAIR TO MY VEHICLE WITHOUT HAVING TO PAY FOR ANOTHER OIL CHANGE AND WAIT 2000 MILES. I AM CONCERNED THAT IF OIL IS BEING CONSUMED IT HAS TO EFFECT OTHER PARTS OF THE ENGINE. THE OIL HAS TO GO SOMEWHERE. AGAIN, I WAS TOLD THAT IT WOULD NOT CAUSE ANY EFFECT TO ANY OTHER PART OF THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098066October 31, 2004
STEERING
ODOMETER 1120 MILES - CHEVROLET IMPALA LS - PURCHASED NEW IN JUNE, 2004. SITUATION: AS I WAS EXITING THE LIE VIA THE WOODHAVEN BLVD OFF RAMP GOING WESTBOUND, I WAS GOING THE RECOMMENDED SPEED LIMIT (20 MILES PER HOUR). AS I WAS FOLLOWING THE CURVE OF THE ROAD, THE STEERING WHEEL SUDDENLY JERKED TO THE LEFT, DIRECTING THE CAR TOWARDS THE ROADSIDE CURB. IN TURNING THE STEERING WHEEL TO THE RIGHT TO CORRECT, THERE WAS A LOT OF RESISTANCE AND IT WAS HARD TO TURN. THE FRONT LEFT WHEEL HIT THE CURB. THE CAR MOVED OFF THE CURB IN THE DIRECTION TO THE RIGHT. THE CAR FELT LIKE IT WAS GRINDING METAL AND SLOWED DOWN CONSIDERABLY. DAMAGE: MY INSPECTION OF THE CAR REVEALED THAT THE FRONT DRIVERS SIDE WHEEL WAS PUSHED BACK IN ITS FRAME TOWARDS THE REAR OF THE CAR. THE RIM OF THE WHEEL WAS SCRATCHED AND SMALL CHUNKS OF THE TIRE WERE RIPPED OFF. THE BACK DRIVERS SIDE TIRE APPEARED TO BE SCRAPED AS WELL. I AM UNSURE OF BODY OR FRAME DAMAGE. REPAIR: BUMPER COVER, LT FENDER, LT APRON PANEL, ENGINE CRADLE - PULL & ALIGN STEERING GEAR & LINKAGE, LT ROCKER MOLDING. REPLACED: LT FRONT LINER, LT FRONT & REAR ALLOY WHEELS, LT FRONT TIRE, LT FRONT LOWER CONTROL ARM BUSHING, LT AXLE ASSEMBLY 3.8 LITER, LT STRUT SOFT RIDE, LT OUTER TIE ROD, LT INNER TIE ROD PILLARS - ROCKER & FLOOR, CORROSION PROTECTION. OLD PART AVAILABILITY - NO. JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10098971October 28, 2004
AIR BAGS
WHEN PARKING AIR BAG WARNING LIGHT ILLUMINATED UNTIL THE VEHICLE WAS TURNED OFF. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097953October 28, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
BRAKES WEAR UNEVEN, ALWAYS A STRANGE SOUND. I HAVE REPLACED THEM THREE TIMES, EVEN WHEN I WAS TOLD THE PAD WAS NOT WORN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10094616October 27, 2004
AIR BAGS
WHILE VEHICLE WAS RUNNING AIR BAG WARNING LIGHT ILLUMINATED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097792October 26, 2004
AIR BAGS:FRONTAL
VEHICLE STRUCK A CONCRETE BARRIER HEAD ON. NO AIR BAG DEPLOYMENT. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10096346October 25, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
JUST PURCHASED A 2002 IMPALA WITH AN AUTOMATIC TRANSMISSIION WITH LESS THAN 20,000 MILES. THE CAR ROLLS BACKWARDS AT AN INCLINE WHEN IN DRIVE. CONTACTED DEALER AND WAS TOLD THIS IS A KNOWN PROBLEM AND THAT ALL AUTOMATIC DO THIS TODAY. DEALER REFUSED TO DO ANYTHING. I CONSIDER THIS A HAZARD. HAVE BEEN DRIVING AUTOMATIC TRANSMISSIONS FOR YEARS AND NEVER EXPERIENCED THIS BEFORE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096367October 25, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM
MY 2000 CHEVROLET IMPALA RECENTLY STARTED MAKING VERY LOUD GURGLING SOUNDS. I TOOK IT TO MY LOCAL DEALERSHIP AND TOLD THEM MY COMPLAINT AND ASKED THEM TO FLUSH THE COOLING SYSTEM. I PICKED UP MY VEHICLE AND MAKE A THREE DAY TRIP AND UPON RETURNING TO MY DRIVEWAY THE GURGLING SOUNDS BEGAN. I CALLED THE DEALERSHIP AND MADE APPOINTMENT TO BRING MY VEHICLE BACK TO THEM. AFTER THEY PRESSURE TESTED MY VEHICLE THEY SAID I NEEDED A CHEMICAL FLUSH DUE TO ALL THE RUST THEY FOUND. I ASKED THEM WHY THEY DIDN'T SEE THE RUST A FEW DAYS EARLIER AND WAS TOLD THAT THEY FELT THE FIRST FLUSH MUST HAVE BROKEN THE RUST LOOSE AND THEY DIDN'T SEE ANYTHING LIKE THAT 7 DAYS AGO. THEY THEN QUOTED ME $400 TO DO A CHEMICAL FLUSH. I TOOK THE VEHICLE TO ANOTHER REPAIR PLACE AND WHEN HE REMOVED THE CAP IT WAS COVERED WITH BROWN SLUDGE-LOOKING GUNK. A YEAR PREVIOUSLY, WHEN I SAW THE NEWS ABOUT DEX-COOL, I HAD ASKED AT THE DEALERSHIP (DURING ONE OF MY ROUTINE SERVICES) IF MY CAR WAS AFFECTED AND WAS ASSURED IT WAS NOT. I HAVE TAKEN MY VEHICLE TO AN INDEPENDENT GARAGE TO HAVE THE REPAIRS MADE AND IT WAS THERE THAT I WAS TOLD THAT ALL OF THIS DAMAGE WAS DUE TO DEX-COOL AND THAT THEY SEE VEHICLES CONSTANTLY WITH SIMILAR DAMAGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096397October 25, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, SUSPENSION:FRONT
I PURCHASED A 2004 CHERVOLET IMPALA FROM C & O MOTORS IN ST. ALBANS WEST VIRGINIA ON MARCH 23,2004. THE VEHICLE ONLY HAD TWO MILES ON THE ODOMETER. EVER SINCE I HAVE HAD THE VEHICLE, I HAVE HAD CONTINUED BRAKE PROBLEMS, FRONT END SUSPENSION PROBLEMS, NOISES COMING FROM THE DASH OF THE VEHICLE, AND A POPPING AND CRACKING SOUND COMING FROM THE FRONT END OF THE VEHICLE. SINCE I HAVE HAD THIS VEHICLE I HAVE HAD ALL 4 TIRES REPLACED, ALL HUB CAPS REPLACED, ALL LUG NUT COVERS REPLACED, 2 RACK OF PINIONS REPLACED, 2 STEERIND SHAFTS REPLACED, BOTH SIDES OF UPPER MOUNT AND BARINGS REPLACED, FRONT END SUSPENSION BOLTS REPLACED AND TIGHTENED SEVREAL TIMES, AND NO HAVE AN ELETRICAL PROBLEM WHEN ROLLING UP THE WINDOWS THE LIGHTS DIM, AND FRONT HEAD LIGHT LENS ALWAYS HAS MOSITURE IN THEM WHENIT RAINS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096182October 21, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM
COOLANT REFILL BOTTLE HAS BEEN REFILLED SEVERAL TIMES BUT COOLANT LEVEL KEEPS GOING DOWN. TOOK AUTO TO SHOP FOR TIRES AND MECHANIC NOTIFIED ME THAT INTAKE MANIFOLD WAS LEAKING COOLANT INTO OIL DUE TO DEFECTIVE INTAKE MANIFOLD GASKET. MECHANIC IS AWARE OF MULTIPLE OCCURANCES OF THIS PROBLEM WITH 2000 CHEV IMPALA. CHECKED WEB SITE AND FOUND THOUSANDS OF PEOPLE EXPERIENCING SAME PROBLEM WITH NO SATISFACTION FROM MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096191October 21, 2004
EQUIPMENT
WHILE RIDING DOWN THE HIGHWAY WITH THE WINDOWS IN THE UP POSITION, THE ENTIRE GLASS ON THE DRIVERS SIDE FELL INSIDE THE DOOR. TOOK CAR TO BE REPAIRED AND DISCORVERED THE REGULATOR HAD BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097200October 20, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
THE VEHICLE HAD 37,000 ON IT AND THE TRANSMISSION FAILED. HOWEVER, IT WILL START BUT HAS NO POWER. THE VEHICLE SOUNDED AS IF IT WAS IN A VERY LOW GEAR. CONSUMER STATED THAT THE VEHICLE WOULD NOT GO INTO REVERSE. THE CONSUMER TOOK THE VEHICLE INTO THE REPAIR SHOP. PLEASE PROVIDE ANY FURTHER INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096010October 19, 2004
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION
LOUD "THUMPING" NOISE COMING FROM LOWER ENGINE AREA. ECHANIC DIAGNOSED PROBLEM. FLY WHEEL DISINEGRATED. POORLY MANUFACTURED PART. *AK ONE MONTH LATER "LOW COOLANT" ENGINE LIGHT CAME ON. MECHANIC DIAGNOSED PROBLEM AS BAD INTAKE VALVE SEAL. POOR QUALITY GM PART. BOTH PARTS REPLACED AND REPAIRED AS RECOMMENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097032October 18, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE STEERING WHEEL STARTED TO VIBRATE WHILE DRIVING. THE DEALERSHIP INDICATED THAT THE ROTORS WERE DRENCHED IN BLUE. THE BRAKES AND ROTORS WERE REPLACED. THE VIBRATION RECURRED, THE DEALERSHIP TURNED THE REAR ROTORS AND SANDED DOWN THE REAR BRAKES BECAUSE THE WERE GLAZED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095850October 15, 2004
SUSPENSION:FRONT, STEERING:RACK AND PINION
A POPPING CAN BE HEARD AND FELT IN THE STEERING WHEEL WHEN TURNING TO THE LEFT OR RIGHT, APPLYING AND RELEASING BRAKES, AND WHEN ACCELERATING AND DECELERATING THE ENGINE. CONDITION STARTED AT APPROXIMATELY 38,000 MILES, VEHICLE NOW HAS 51,500 MILES AND CONDITION HAS CONTINUED TO WORSEN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092602October 15, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
CONSUMER NOTICED THAT EVERY WEEK, HE HAD TO FILL THE COOLANT RESERVOIR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP, AND MECHANIC DETERMINED THAT INTAKE MANIFOLD CRACKED AND COOLANT SPILLED INSIDE THE ENGINE. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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