Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10182799February 16, 2007
VEHICLE SPEED CONTROL:CRUISE CONTROL
INTERSTATE DRIVING USING CRUISE CONTROL. CRUISE CONTROL DISABLED WHEN BRAKING FOR AN EXIT BUT LEFT IN THE ON POSITION ON THE DIMMER SWITCH. CRUISE CONTROL AUTOMATICALLY RESUMES AND THE CRUISE LIGHT COMES ON WITHOUT USING THE ACCEL OR RESUME BUTTON ON THE STEERING WHEEL. APPLIED THE BRAKE IMMEDIATELY AND THE CRUISE CONTROL DISABLED ITSELF. I NO LONGER LEAVE THE CRUISE CONTROL SWITCH IN THE ON POSITION UNLESS USING. WILL MAKE APPOINTMENT WITH DEALER SERVICE TO CORRECT SAFETY HAZARD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182801February 16, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER STOPPED WORKING CORRECTLY. REGISTERED SPEEDS FROM 0-100+ MPH AT ANY GIVEN TIME WHETHER THE VEHICLE WAS STARTED OR TURNED OFF. HAD SPEEDOMETER CLUSTER REPLACED UNDER EXTENDED WARRANTY PLAN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182814February 16, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*- THE CONTACT STATED THAT WHILE DRIVING THE 2002 CHEVROLET WITH IMPALA 48000 FAILURE MILEAGE AT 60 MPH THE ENTIRE DASHBOARD LIGHTS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, WHO DID A DIAGNOSTIC TEST AND CONFIRMED THAT THE BODY CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS 55000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182424February 13, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE, ENGINE AND ENGINE COOLING
NOTICED IT TOOK LONGER FOR THE CAR TO HEAT UP LAST WINTER; THIS WINTER STARTED OUT THE SAME, AND I NOTICED THE BLOWER WOULDN'T WORK ON SETTING 5 SOMETIMES. THEN IT QUIT HEATING ALTOGETHER, AND THE FAN WOULD QUIT BUT START BACK UP. NOW THE FAN QUIT BLOWING ALTOGETHER. NO HEAT, NO DEFROST, IN SUB-ZERO WEATHER, AND I'M LOOKING AT ABOUT $1000 IN "REPAIRS" WHICH SHOULD BE COVERED AS A MANUFACTURER'S DEFECT. THANKS GM. I'LL BE SURE TO BUY ANOTHER OF YOUR VEHICLES. THERE IS A MANIFOLD GASKET LEAK, AND THE BLOWER MOTOR NEEDS TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182348February 12, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
THE BATTERY ON MY 2001 CHEVY IMPALA WAS DEAD, SO I PUT A BATTERY CHARGER ON THE BATTERY AND WHEN I WENT TO START THE CAR, NOTHING HAPPENED. I WAITED 2-4 MINUTES FOR THE BATTERY TO CHARGE AND TRIED TO START IT AGAIN. AS SOON AS I TURNED THE KEY, THE INTAKE MANIFOLD EXPLODED INTO ABOUT 10 PIECES THROUGHOUT MY GARAGE. LUCKILY NO ONE WAS HURT. I HAD THE CAR TOWED TO THE LOCAL GM DEALERSHIP TODAY AND AM STILL WAITING TO HEAR FROM THEM. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10182297February 12, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MY SECURITY LIGHT STAYS ON ON THE MESSAGE CENTER. THE DEALER CANNOT FIND CAUSE OF PROBLEM (CODE). I CAN START THE CAR SO FAR WITH NO PROBLEM. THE LIGHT PROBLEM STARTED AFTER NEW BATTERY WAS REPLACED IN JUNE 2006. I HAVE FOUND GM TSB 04-08-47-003, NO THANKS TO GM' S CUSTOMER RELATIONS. IT STATES THAT BCM'S MAY BE NEEDLESSLY REPLACED, WHEN PROBLEM COULD BE LOOSE WIRE TERMINALS OR CODES THAT HAVE TO BE RESET AFTER CHANGING THE BATTERY. I HAVE READ MANY INSTANCES OF THIS OCCURRING AND THINK IT REQUIRES A RECALL. CUSTOMERS MAY BE PAYING FOR REPLACEMENT OF THE BCM, WHEN IT IS NOT REQUIRED. I HAVE CALLED THIS TO THE ATTENTION OF GM CUSTOMER SERVICE AND THEY SAY THAT THEY CAN'T HELP ME! IF YOU CAN GET A COPY OF THE BULLETIN, READ IT! IT COULD SAVE YOU SEVERAL HUNDRED DOLLARS! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182007February 8, 2007
STRUCTURE:BODY
TL* - THE CONTACT OWNS A 2007 CHEVROLET IMPALA LT, 3.9 L, V6, 4 DOOR. THE CUP HOLDER WAS NOT MADE PROPERLY WHICH COULD CAUSE SPILLAGE OF COLD/HOT ON A PERSON. THE MANUFACTURER STATED THAT THE CONTACT COULD NOT SPEAK TO THE ENGINEER THAT DESIGNED THE CUP HOLDER. HE THOUGHT ITS WAS POSSIBLE THAT THEY MAY HAVE MADE A MISTAKE. THIS WAS A SAFETY PROBLEM ,AND HE EXPERIENCED THAT PROBLEM WITH A LIQUID SPILLING ON HIM. THE CURRENT AND FAILURE MILEAGE WAS 950. THE INCIDENT OCCURRED WHEN THE CONTACT WAS DRIVING AT 20 MPH AND MAKING A TURN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181718February 5, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER/TACHOMETER CLUSTER MALFUNCTION - A COUPLE OF MONTHS AGO MY SPEEDOMETER WAS ACTING ERRATIC, SO I TOOK IT TO A CHEVROLET DEALERSHIP. THE DEALERSHIP WANTED TO CHARGE ME $90 BUCKS TO CHECK THE SPEEDOMETER, KNOWING THAT THIS IS A COMMON PROBLEM. I CHOSE NOT TO PAY AND I BASED MY SPEED OFF OF MY TACH. WHICH WAS A ROUGH ESTIMATE. WELL TODAY, MY TACH. GOES HAYWIRE, SO WHERE DOES THAT LEAVE ME? HMMMM.. I HAVE A SPEEDOMETER THAT HAS COMPLETELY STOPPED WORKING, NOW I HAVE A TACHOMETER THAT STARTS ON 4000 RPM. AND OF COURSE GOES WAY PAST 7000 RPM. WHY SHOULD I HAVE TO PAY CHEVROLET $90 TO CHECK MY SPEEDOMETER FOR THEM TO TELL ME THAT IT'S NOT WORKING, THEN PAY AN ADDITIONAL $300 FOR THE CLUSTER, WHICH MAY NOT RESOLVE THE ISSUE? THIS SHOULD DEFINITELY BE A RECALL!! WHAT IS IT GOING TO TAKE? LOSS OF LIFE? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181444February 2, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
INSTRUMENT CLUSTER FAILURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181461February 2, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
STARTED EXPERIENCING ENGINE PULLING/HESITATION, THEN MY ENGINE WOULD IDLE AT 2,000 RPMS AND INCREASE TO 3,000. COME TO FIND THAT THERE IS A HOLE IN THE INTAKE MANIFOLD NOT KNOWING WHY. I ONLY HAD THE CAR FOR 4 MONTHS AND PUT A LITTLE OVER 7,000 MILES ON IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181339February 1, 2007
SEAT BELTS:FRONT:RETRACTOR
TL* - THE CONTACT CALLED REGARDING A 2006 CHEVROLET IMPALA. THE CONTACT WAS TRAVELING AT 45 MPH, THE ROAD CONDITIONS WERE SNOWY, THE CONTACT'S VEHICLE HIT A PATCH OF ICE AND THE VEHICLE BEGAN TO FISHTAIL. THE CONTACT LOST CONTROL OF THE VEHICLE, STRUCK AN EMBANKMENT, AND WENT DOWN INTO A DITCH. THE CONTACT STATED THE SEAT BELT PRETENSIONSER DID NOT ENGAGE. THE CONTACT SUSTAINED SEVERE INJURIES, AND WAS TRANSPORTED TO A HOSPITAL. THE VEHICLE WAS TOWED TO A BODY SHOP. A POLICE REPORT WAS FILED. *AK UPDATED 03/07/07. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10181638January 31, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 CHEVROLET IMPALA. TRANSMISSION SHIFTED HARD AS IT MOVED FROM STOP TO DRIVING SPEED. *MC *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181109January 30, 2007
EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH
THE TURN SIGNALS ONLY WORK INTERMITTENTLY ON A DAILY BASIS. WE NEVER KNOW IF THEY WILL COME ON OR NOT. THIS HAS BEEN GOING ON SINCE JULY, 2006. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179333January 22, 2007
ENGINE AND ENGINE COOLING
HAD INTAKE GASKET REPLACED IN FEB. OF 2006 FOR COOLANT LEAKING INTO ENGINE OIL, BECAUSE OF SAID GASKET FAILING (77,000 APPROX. MI.) NOTICED COOLANT LEVEL DROPPING AGAIN IN JAN. 2007 (85,000 MI.) FOUND WHITE/BROWN SLUDGE IN OIL AGAIN!APPARENTLY THE PROBLEM IS BACK AND I AM TOLD IT WILL KEEP COMING BACK UNTIL GM CORP. COMES UP WITH A PERMANENT FIX. WHY ARE THEY NOT CONCERNED ABOUT THIS? I CAN'T AFFORD TO KEEP ON FIXING THIS PROBLEM THAT HAS NO END IN SIGHT. I LIKE MY CAR BUT IF GM WON'T ADDRESS OBVIOUS DESIGN FLAWS I'LL HAVE TO BUY FROM SOMEBODY ELSE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179193January 19, 2007
EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH
I LOST MY BRIGHT LIGHTS ON MY 04 CHEVY IMPALA. MY DAUGHTER HAD FILED THE SAME COMPLAINT ON HER 04 IMPALA ALSO IN OCT. OF 06. I NOW HAVE TO GET MY DIMMER SWITCH REPLACED, AND I KNOW YOU HAD A RECALL ON THE 02'S, WHY NOT THE 04'S ALSO?*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178799January 16, 2007
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
TL* - THE CONTACT HAS A 2007 CHEVROLET IMPALA WITH AN ODOMETER READING OF 3800 MILES AND HIS BREAK LINKAGE FAILED. ON 1-11-07 THE CONTACT WAS DRIVING AT 45 MPH, UNDER DRY CONDITIONS, WHEN ANOTHER VEHICLE PULLED OUT IN FRONT OF HIM. WHEN HE APPLIED THE BREAKS THEY FAILED AND WOULD NOT STOP THE VEHICLE. THE CONTACT STATED THAT THE AIR BAGS DID DEPLOY, BUT HE STILL WAS INJURED. THE CONTACT STATED THAT AFTER HE HIT THE VEHICLE THE CAR KEEP GOING AND AS HE CONTINUED TO APPLY THE BREAKS THE CAR WOULD NOT STOP UNTIL HE USED THE EMERGENCY BREAK. THE POLICE CAME TO THE SEEN AND MADE A REPORT AND THE CONTACT TOLD THE TOW TRUCK DRIVER WHAT HAPPENED, HE LOOKED AT THE VEHICLE AND TOLD HIM THAT THE BREAK PEDAL LINKAGE WAS DISCONNECTED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10178872January 16, 2007
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, ELECTRICAL SYSTEM
I HAVE A 2007 CHEVY IMPALA WITH 7800 MILES ON IT. IN JANUARY, MY SERVICE TPMS WARNING LIGHT CAME ON IN MY DASH. IT WOULD GO OFF AFTER A FEW MINUTES. I ALSO NOTICED AT THE SAME TIME THAT MY REMOTE KEYLESS ENTRY AND REMOTE START DID NOT WORK MORE THAN 10 FEET AWAY FROM THE VEHICLE. I TOOK THE CAR TO A LOCAL DEALERSHIP (GRAFF CHEVROLET) AND THEY INFORMED ME OF AN ANTENNA THAT NEEDED TO BE REPLACED. I WAS TOLD THAT THE PART WAS UNAVAILABLE FOR AN UNDETERMINED AMOUNT OF TIME. THE DEALERSHIP WOULD NOT CHECK TO SEE IF THE TMPS SENSOR IN THE LEFT REAR TIRE WAS DEFECTIVE LIKE I ASKED THEM TO. THEY SAID THE NEW UNRELEASED PART SHOULD SOLVE THE PROBLEM, BUT THEY DON'T KNOW FOR SURE. THE LEFT REAR SENSOR WOULD ALWAYS TRIGGER THE WARNING LIGHT, BUT THE TIRE IS PROPERLY INFLATED. NOT BEING ABLE TO FIX THE PROBLEM IS MAKING ME THINK THAT I HAVE A FLAT TIRE ON MY CAR EVERY TIME THE LIGHT GOES ON. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178691January 15, 2007
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
AFTER NOT BEING USED FOR APPROXIMATELY ONE MONTH, I TRIED TO START MY 2000 CHEVROLET IMPALA WITH 114,000 (+/-) MILES. THE CAR DID NOT START. I CONNECTED JUMPER CABLES AND AGAIN TRIED. THE CAR DID NOT TURN OVER. I WAITED A FEW MOMENTS AND THEN TRIED AGAIN. WHEN I TURNED THE KEY, THERE WAS AN EXPLOSION AND FIRE. I TURNED THE KEY OFF AND DISCONNECTED THE CABLES. THE TOP OF THE UPPER INTAKE HAD EXPLODED. THE PLASTIC ENGINE COVER HAD DISCONNECTED AND THE OIL FILLER CAP/TUBE HAD PROJECTED TO THE NEIGHBOR'S YARD. THE TOP OF THE MOTOR, FUEL LINE AND SURROUNDING WIRES/INSULATION WAS ON FIRE. THE FIRE WAS PUT OUT BY SMOTHERING. I CALLED A MECHANIC DIRECTLY AFTER THE INCIDENT AND WAS INFORMED OF A RECALL FOR THE FUEL PRESSURE REGULATOR. AFTER VIEWING THE RECALL FOR FOR THE 3.8L (VIN K) FUEL PRESSURE REGULATOR, THE POTENTIAL SITUATION OF A LOW BATTERY COMBINED WITH THE LEAKING REGULATOR CAUSING A BACKFIRE AND THUS EXPLOSION WAS EXACTLY WHAT HAPPENED. I CONTACTED LOCAL CHEVROLET DEALERSHIPS AND WAS THERE WAS NO RECALL FOR MY VEHICLE. I THEN CONTACTED CHEVROLET CUSTOMER SERVICE VIA A PHONE CALL ON DECEMBER 4, 2006. AFTER MULTIPLE PHONE CALLS OVER THE NEXT FEW WEEKS, I WAS REQUESTED TO HAVE THE CAR TOWED, AT MY EXPENSE, TO A LOCAL DEALERSHIP SO CHEVROLET COULD SENT A REPRESENTATIVE TO INSPECT. CHEVROLET THEN CALLED ME THE BEGINNING OF JANUARY TO TELL ME THAT THEY FEEL THE LOW BATTERY CAUSED THE EXPLOSION AND THUS, THEY WERE NOT RESPONSIBLE. I ASKED FOR A COPY OF THEIR INSPECTION REPORT AND WAS TOLD IT WAS CHEVROLET PROPERTY AND WOULD NOT BE RELEASED. I THEN SEARCHED THE NHTSA WEBSITE AND FOUND VEHICLE RECALL BULLETIN 03054-B WHICH MY VIN # IS WITHIN THE RANGE GIVEN FOR 2000 IMPALA. I AGAIN CALLED CHEVROLET WITH THIS INFORMATION AND WAS TOLD THAT EVEN THOUGH MY # WAS IN THE RANGE, IT MIGHT NOT HAVE BEEN INVOLVED, BUT IN ANY EVENT, THEY HAD INSPECTED THE VEHICLE AND FOUND THEY WERE NOT AT FAULT. THEREFORE, CHEVROLET'S DECISION WOULD NOT BE CHANGED. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10178716January 15, 2007
SERVICE BRAKES, HYDRAULIC
THE BRAKE LINKAGE ON MY 2007 CHEVY IMPALA DISCONNECTED I RAN INTO THE BACK OF A DUMP TRUCK BECAUSE I HAD NO BRAKES. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10178571January 12, 2007
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
DEAR GM CUSTOMER SERVICE REPRESENTATIVE, PLEASE FORWARD THIS MESSAGE TO MR. DOUGLASS J HERBERGER, VICE PRESIDENT AND GENERAL MANAGER OF SERVICE AND PARTS OPERATION. DEAR MR. HERBERGER, I HAVE BEEN TRYING TO GET THE CODES FOR THE PASS LOCK THEFT DETERRENT SYSTEM ON MY 2002 CHEVY IMPALA LS AND THE DEALERS AROUND MEMPHIS, TN REFUSE TO GIVE IT TO ME. THEY ALSO REFUSE TO REPROGRAM IT FOR FREE. I FEEL THAT I SHOULD NOT HAVE TO PAY A DEALER TO UNLOCK THAT SYSTEM. I'M PAYING FOR AND OWN MY CAR, NOT THE DEALER. IN ADDITION, I WENT IN TO THE SERVICE DEPARTMENT OF CHUCK HUTTON CHEVROLET TO AND WAS TOLD THAT I WOULD HAVE TO PAY $47.00 FOR THEM TO ENTER AND REPROGRAM THE THEFT LOCK SYSTEM, THAT THEY CANNOT DO IT BY HAND. WHY SHOULD I HAVE TO PAY THE DEALER $47.00 EVERYTIME I CHANGE OUT MY BATTERY - TO REPROGRAM MY THEFT LOCK SYSTEM? I THOUGHT THAT I PURCHASED THE CAR TO BECOME THE OWNER OF IT. I PAY TAXES ON IT, I PAY MY INSURANCE AND MAINTENANCE FEES. WHY SHOULD I HAVE TO PAY A DEALER TO CODES THAT I SHOULD HAVE FREE ACCESS TO. WHY WAS MY CAR DESIGNED TO LOCK ME (THE OWNER) OUT WITHOUT FREE GENERAL ACCESS TO UNLOCK THE VEHICLE? I HAVE EXHAUSTED MY ATTEMPTS TO RESOLVE THIS MATTER OUT OF COURT, HOWEVER, UNLESS THIS MATTER GETS FIXED AT NO EXPENSE TO ME, I WILL TAKE IT TO THE LAWFUL LIMIT. I WANT TO HEAR FROM YOU MR. HERBERGER, NOT THESE NO THINKING THAT UNDERSTAND THE DIFFERENCE BETWEEN OWNER AND DEALER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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