Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10273225June 9, 2009
SUSPENSION:REAR
MY 08 IMPALA SS HAS BEEN GOING THROUGH TIRES EXCESSIVELY. I REPLACED THE BACK TIRES ALMOST 4 MONTHS AGO AND NEW TIRES ARE NEEDED AGAIN. THE REAR TIRES ARE WEARING ON THE INSIDES OF THE TIRES. I BROUGHT THIS TO THE ATTENTION OF MY LOCAL GM DEALER WHO "ASSURED" ME THAT NOTHING IS WRONG WITH THE REAR SUSPENSION AND THAT I NEED TO ROTATE THE TIRES EVERY 6000 MILES THAT WAS WHAT WAS WRONG THAT I WASN'T FOLLOWING THE OWNERS MANUAL. SO I THOUGHT IT REALLY WAS MY FAULT SO I SPENT THE $500 TO BUY TWO NEW TIRES AND NOW ALMOST 4 MONTHS LATER THE SAME THING IS HAPPENING. I HAVE ONLY PUT ABOUT 6000 MILES ON THE NEW TIRES AND THE CORDS ARE ALREADY SHOWING ON THE INSIDES OF THE REAR TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273226June 9, 2009
ENGINE AND ENGINE COOLING
FAILURE OF LOWER INTAKE GASKETS ON 2004 CHEVROLET IMPALA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273071June 8, 2009
UNKNOWN OR OTHER
SAFETY RECALL RECEIVED FROM GM ON 6/5/09 REGARDING RECALL #09047. CONTACTED DEALER ON 6/8/09 FOR NEEDED REPAIRS AND WAS TOLD THAT PARTS ARE NOT AVAILABLE AND NO ETA FOR AVAILABILITY AND/OR REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273092June 8, 2009
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNED A 2001 CHEVROLET IMPALA. THE CONTACT NOTICED SMOKE UNDERNEATH THE HOOD OF HER VEHICLE. SHE LIFTED THE HOOD AND NOTICED A SMALL FIRE BETWEEN THE ALTERNATOR AND SEVERAL WIRES. THE DRIVER WAS ABLE TO EXTINGUISH THE FIRE AFTER A FEW MINUTES WITH A FIRE EXTINGUISHER. THE FIRE DEPARTMENT ARRIVED AFTER THE FIRE WAS EXTINGUISHED. THE LOCAL GM DEALER COULD NOT DETERMINE THE CAUSE OF THE FIRE; HOWEVER, THEY CONFIRMED THAT THE MANIFOLD GASKET WAS LEAKING AND MAY HAVE STARTED THE FIRE. ONE WEEK LATER, THE CONTACT RECEIVED A RECALL NOTICE THAT STATED "IF THE MANIFOLD IS HOT ENOUGH AND THE OIL RUNS BELOW THE HEAT SHIELD, IT MAY IGNITE INTO A SMALL FLAME AND MAY SPREAD TO THE PLASTIC SPARK PLUG WIRE CHANNEL AND BEYOND, INCREASING THE RISK OF AN ENGINE COMPARTMENT FIRE". NHTSA CAMPAIGN ID NUMBER 09V116000 WAS REFERENCED. NO REPAIRS HAVE BEEN MADE TO THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE LESS THAN 100,000. UPDATED 8/10/09 *CN UPDATED 08/13/09.*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10273112June 8, 2009
POWER TRAIN
TL*THE CONTACT OWNS A 2001 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE WAS NOT RECEIVING ENOUGH POWER. THE DEALER REPLACED THE SPARK PLUGS AND THE STARTER, BUT THE FAILURE CONTINUED. WHILE DRIVING MORE THAN 60 MPH, THE VEHICLE WOULD SHAKE VIOLENTLY. THE DEALER WAS UNABLE TO CORRECT THE FAILURES. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273107June 8, 2009
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2000 CHEVROLET IMPALA. THREE YEARS AGO, THE VEHICLE CAUGHT FIRE UNDER THE HOOD. THE CONTACT RECENTLY RECEIVED A GMC RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 09V116000 (ENGINE AND ENGINE COOLING). HE WAS ABLE TO EXTINGUISH THE FIRE. A REPORT WAS FILED WITH THE MANUFACTURER AND THEY STATED THAT THEY WOULD CALL THE CONTACT BACK. HE HAS NOT YET RECEIVED A RETURN CALL. THE CURRENT AND FAILURE MILEAGES WERE 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273117June 8, 2009
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNED A 2001 CHEVROLET IMPALA. WHILE DRIVING LESS THAN 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT EXITED THE VEHICLE AND NOTICED FLAMES UNDER THE HOOD. THE VEHICLE EXPLODED. THE FIRE AND POLICE DEPARTMENTS ARRIVED AT THE SCENE AND A REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 50,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10273120June 8, 2009
EXTERIOR LIGHTING:HEADLIGHTS
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE HEADLIGHTS FOG UP. THE DEALER CHARGED $300 TO REMEDY THE ISSUE, BUT THE FAILURE RECURRED. THERE WERE WARNING LIGHTS ON THE INSTRUMENT PANEL THAT REMAINED ILLUMINATED FOR A YEAR; HOWEVER, THE WARNING LIGHT FOR THE HEADLIGHTS REMAINED DIM. THE CURRENT MILEAGE WAS 45,000 AND THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273126June 8, 2009
STEERING
WE HAVE A 2006 CHEVY IMPALA AND THE STEERING LOCKS UP. IT LOCKS UP AT VARYING SPEEDS AND VARYING LENGTHS OF TIME. YESTERDAY WE WERE FORCED OFF THE ROAD BECAUSE THE STEERING WOULD NOT WORK. THE MECHANICS SAY THEY DON'T KNOW WHAT IT IS. FORTUNATELY THERE WAS NO ONE ALONG SIDE US WHEN WE CROSSED THE OTHER LANES OF TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273134June 8, 2009
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNED A 2002 CHEVROLET IMPALA. ON MARCH 10, 2009, THE VEHICLE CAUGHT FIRE AND WAS DESTROYED. A POLICE REPORT WAS FILED. GM ADVISED THE CONTACT TO CALL HIS INSURANCE COMPANY BECAUSE THE MANUFACTURER WOULD NOT BE RESPONSIBLE FOR THE DAMAGES. RECENTLY, THE CONTACT RECEIVED A RECALL NOTICE FOR GM RECALL NUMBER 90047, WHICH STATED THAT THE VEHICLE COULD CATCH FIRE. THE MANUFACTURER STATED THAT THEY COULD NOT ASSIST. THERE WERE NO INJURIES. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10273151June 8, 2009
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, EXTERIOR LIGHTING:HEADLIGHTS
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHEN SHE TURNS THE IGNITION, IT DOES NOT RECOGNIZE THE KEY. SHE HAS TO WAIT 10-15 MINUTES TO TURN THE IGNITION AGAIN BEFORE THE VEHICLE STARTS NORMALLY. THE FAILURE HAS BEEN OCCURRING FOR APPROXIMATELY SEVEN MONTHS. IN ADDITION, THE HEADLIGHTS AND INSTRUMENT PANEL LIGHTS FLICKER WHILE THE VEHICLE IS IN MOTION. THE SECURITY LIGHT ALSO ILLUMINATES IN THE VEHICLE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, WHO STATED THAT THE FUEL PUMP NEEDED TO BE REPAIRED. THE RELAY SWITCHES RUN THROUGH THE FUEL PUMP. TWO NEW RELAY SWITCHES WERE INSTALLED AT THE CONTACT'S EXPENSE. THE DEALER STATED THAT THERE WERE NOT ENOUGH COMPLAINTS TO ISSUE A RECALL FOR THIS ISSUE. THE FAILURE MILEAGE WAS 115,000 AND CURRENT MILEAGE WAS 126,651.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272975June 5, 2009
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2001 CHEVROLET IMPALA. THE CONTACT STATED THAT THE REMEDY REFERENCED IN NHTSA CAMPAIGN ID NUMBER 09V116000 (ENGINE AND ENGINE COOLING) WOULD NOT SUFFICIENTLY CORRECT THE FAILURE. HE STATED THAT BY INSTALLING TWO NEW SPARK PLUG WIRE RETAINERS FOR FREE WILL NOT STOP DROPS OF ENGINE OIL FROM BEING DEPOSITED ON THE EXHAUST MANIFOLD THROUGH HARD BRAKING. THE DEALER DID NOT ASSIST. THE FAILURE AND CURRENT MILEAGES WERE 158,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272827June 4, 2009
ELECTRICAL SYSTEM
2002 CHEVROLET IMPALA LS/ 3.8-V6 THE PROBLEM STARTED WITH THE IGNITION SWITCH. IT CAUGHT ON FIRE. TOOK IN TO DEALER, AFTER IT WAS REPLACED, ANOTHER PROBLEM SURFACED.. WE KEEP GETTING THE RUN AROUND AT THE DEALER..THE CAR INTERMITTENTLY STARTS. WHEN IT WANTS TO. THE DEALER THAT I BROUGHT IT TO SAID HE WAS 80% SURE THAT IT WAS MY BCM (BODY CONTROL MODULES) AND HE WOULD HAVE TO RESET MY RADIO. THE TWO REPAIRS WOULD RUN ME ABOUT $1,200 AND THAT ISN'T EVEN 100% GUARANTEED THAT IT WOULD REMEDY THE PROBLEM. WHAT A WAY TO CONDUCT BUSINESS. I CAN'T BELIEVE THERE ARE NO SERVICE BULLETINS ON THIS.. IN DOING SOME RESEARCH I SEE THE PROBLEM IS QUITE FAMILIAR ON MODELS OF THE SAME PLATFORM.. I'M AT MY WITS END WITH THIS PROBLEM.. THE CAR DOES FINALLY START AFTER SITTING THERE FOR 10 MIN OR SO.. MY ISSUE WITH THIS IS! I'M HAPPY TO PAY IF THE PROBLEM WENT AWAY BUT NON OF THE G.M DEALERS I'VE CONTACTED SEEM TO BE UPFRONT REGARDING THE MATTER, AND I QUOTE "BRING IT IN WE'LL TAKE A LOOK AT IT" THAT'S IT! HOW ABOUT FIXING IT? I REPLY.. "WELL WE DON'T KNOW WHAT'S WRONG WITH IT".. THE CAR DOES NOT DO IT ALL THE TIME, BUT A LOT OF THE TIME.. USUALLY AT THE MOST INOPPORTUNE TIME. THE PROBLEM DOES NOT SEEM TO BE A NEW ONE IT'S HAPPENING A LOT.. I'M SURE A DESIGN FLAW. I'M JUST SCARED OF ANOTHER FIRE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10272903June 4, 2009
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL*THE CONTACT OWNS A 2000 CHEVROLET IMPALA. THE CONTACT ACTIVATED THE DRIVER'S SIDE SEAT WARMER AND NOTICED THAT THE LEATHER SEAT WAS BECOMING EXTREMELY HOT. THE SEAT MELTED, BUT THE CONTACT WAS UNINJURED. THE FAILURE BURNED HER CLOTHING AND LEFT A LARGE HOLE IN THE DRIVER'S SEAT. THE DEALER AND MANUFACTURER STATED THAT THEY COULD NOT ASSIST. THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COSTS. SHE WAS CONCERNED WITH THE OVERALL SAFETY OF THE VEHICLE AND THE STRANGE NOISES SHE HEARD. THERE WERE NO RECALLS FOR THE FAILURES. THE FAILURE AND CURRENT MILEAGES WERE MORE THAN 100,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10272613June 2, 2009
ELECTRICAL SYSTEM
I HAVE 2001 CHEVY IMPALA AND IT HAS STARTING ISSUES. IT DOESN'T START AT TIMES AND IT'S GETTING TO BE MORE OFTEN AND NOTHING WILL GET IT TO START. I JUST LEAVE IT SIT, SOMETIIMES FOR 2 HOURS AND IT MAY OR MAY NOT START. IT QUIT WHILE GETTING READY TO STOP AT A RED LIGHT AND ALMOST CAUSED AN ACCIDENT, AS I COULDN'T STEER MY CAR AND IT SMELLED HOT. ALSO THE BLINKERS WON'T WORK AT TIMES AND I HAVE TO PRESS MY EMERGENCY FLASHER SWITCH TO GET THEM TO WORK. I HAVE REPLACED THE STARTER AND THE STARTING ISSUE HASN'T IMPROVED AT ALL. IT IS VERY MADDENING AS I NEVER KNOW WHEN IT WILL NOT START WHEN I GO TO LEAVE SOMEWHERE AND IT'S VERY UNDEPENDABLE TO TAKE ANYWHERE. PLEASE CAN YOU HELP WITH THIS PROBLEM? IT HAS BEEN HAPPENING FOR THE LAST YEAR AND IS HAPPENING MORE OFTEN LATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272690June 2, 2009
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:TURN SIGNAL
TL*THE CONTACT OWNS A 2000 CHEVROLET IMPALA. THE CONTACT REPLACED THE COMPUTER CHIPS FOR THE TURN SIGNAL AND ANOTHER UNSPECIFIED COMPONENT AND WAS CHARGED $268 FOR THE REPAIRS. HE STATED THAT HIS VEHICLE ONLY HAD 60,000 MILES. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272693June 2, 2009
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING ON THE FREEWAY I HAVE NOTICED THAT ME STEERING WHEEL BECAME VERY STIFF AND SMOKE STARTED TO COME OUT FROM THE HOOD. I DROVE THE CAR HOME SLOWLY, AND THE NEXT DAY TAKEN IT TO THE CHEVY DEALERSHIP. MY ENGINE WAS BLOWN DUE TO THE LOWER INTAKE MANIFOLD GASKET (WHICH ALREADY HAD BEEN REPLACED) AND THE HEAD GASKET WAS BLOWN. I HAD TO REPLACE A BRAND NEW ENGINE.($4K). NEXT MY TRANSMISSION WAS COMPLETELY DONE, AND I HAD TO REPLACE THAT. THE RADIATOR WAS MESSED UP AND HAD TO REPLACE THAT AS WELL AS THE STARTER. THE AIRBAG LIGHT WILL NOT GO OFF AT ALL EITHER. NOW I CAN NOT GET MY CAR SMOGGED DUE TO THE CHECK ENGINE LIGHT WHICH THE CODES CAME UP AS "TOO LEAN ON BANK 1" WHICH COULD MEAN A VARIETY OF THINGS ACCORDING TO THE MECHANIC. TODAY WHILE I WAS DRIVING MY CAR TO WORK THERE WAS SMOKE COMING FROM THE STEERING WHEEL COLUMN WHICH SMELLED LIKE BURNT PLASTIC. OH...HOW COULD I FORGET A FEW MONTHS BACK MY CAR JUST WOULDN'T START OUT OF NOWHERE AND THE MECHANIC HAD TO REPLACE THE SENSORS AS WELL. OH ANOTHER PROBLEM IS THE STEERING ON THE CAR IS SO STIFF AS IF I DON'T HAVE POWER STEERING. ALL THE MONEY I HAVE INVESTED IN THIS VEHICLE I COULD BE DRIVING AROUND A MERCEDES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272497June 1, 2009
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2000 CHEVROLET IMPALA. WHILE THE VEHICLE WAS PARKED IN THE GARAGE, THE CONTACT HEARD A LOUD BANGING NOISE. SHE IMMEDIATELY NOTICED FLAMES UNDER THE HOOD. THE POWER WINDOWS AND LOCKS FAILED AND TRAPPED THE CONTACT IN THE VEHICLE MOMENTARILY. THE FIRE SPREAD TO THE SIDE OF THE GARAGE AND CAUSED MINOR PROPERTY DAMAGE. THE MANUFACTURER WOULD NOT ASSIST WITH THE REPAIRS AND ONLY OFFERED $1,000 TOWARDS THE PURCHASE OF A NEW VEHICLE. SHE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 09V116000, WHICH STATED THAT IF THE MANIFOLD IS HOT ENOUGH AND THE OIL RUNS BELOW THE HEAT SHIELD, IT MAY IGNITE INTO A SMALL FLAME AND SPREAD TO THE PLASTIC SPARK PLUG WIRE CHANNEL AND BEYOND, INCREASING THE RISK OF AN ENGINE COMPARTMENT FIRE. A POLICE REPORT WAS FILED. THE FAILURE AND CURRENT MILEAGES WERE UNKNOWN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10272565June 1, 2009
EXTERIOR LIGHTING
TURN SIGNALS NOT WORKING WITH NO APPARENT REASON. THIS ISSUE WILL HAPPEN AND THEN START WORKING AND THEN QUIT AGAIN. NOTHING HAS BEEN ABLE TO HELP THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272464May 31, 2009
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
FIRST TIME CAR WAS TAKEN OUT TODAY, THE SPEEDOMETER READ 75MPH WHILE STOPPED AT A STOP LIGHT. SCARY FOR ME PARTICULARLY BECAUSE IT WAS THE FIRST TIME MY DAUGHTER TOOK THE CAR OUT ON HER OWN (1PM). SHE ONLY WENT TO THE GROCERY STORE MAYBE 5 MILES FROM THE HOUSE. WHEN SHE RETURNED, I TOOK OUT THE CAR. EVERYTIME I SLOWED OR STOPPED & STARTED, THE BEGINNING SPEED WOULD INCREASE. FOR EXAMPLE, I'D BE STOPPED AND IT WOULD REGISTER THAT I WAS AT 80+MPH. AT ONE POINT ON THE HIGHWAY, THE SPEEDOMETER NEEDLE POINTED AT THE "N". LATER THIS EVENING (8PM) WE TOOK THE CAR OUT AGAIN. IT SHOWED 60 MPH WHEN WE FIRST ENTERED THE CAR. THEN IT DECREASED, SHOWING 40MPH WHILE STOPPED. QUITE DANGEROUS SITUATION. THIS NEEDS TO BE TAKEN CARE OF VIA GM; A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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