CAN-AM Spyder Complaints

491 consumer complaints on file.

#10421571August 26, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNED A 2008 CAN-AM SPYDER RS. THE CONTACT STATED THAT THE VEHICLE WAS PARKED MOMENTARILY WHEN IT ENGULFED INTO FLAMES. THE CONTACT EXTINGUISHED THE FLAMES, BUT THE FIRE DEPARTMENT ALSO APPEARED ON THE SCENE. THE CONTACT ALSO STATED THAT THE FIRE ORIGINATED NEAR THE FUEL TANK. THE VEHICLE WAS DESTROYED AND WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 9,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10420748August 19, 2011
POWER TRAIN:DRIVELINE
BRP, DESPITE ISSUING SERVICE BULLETINS ABOUT HIGH DRIVE BELT TENSION, WILL NOT REPAIR DAMAGE CAUSED BY THE HIGH TENSION SPECIFIED IN MANUFACTURE AND SERVICE FOR THEIR CAN AM SPYDER ROADSTER. TSB 2010-06 ADVISES REDUCED TENSION FROM 1400 NEWTONS TO 450 NEWTONS TO PROTECT AGAINST DAMAGE TO FRONT OUTPUT SHAFT AND REAR BEARING FAILURES. CONSEQUENTLY, COSTS TO REPAIR DAMAGE RESULTING FROM THEIR ORIGINAL TENSION SPECIFICATION ARE ASSESSED TO THE OWNER. REPAIR COSTS ARE IN EXCESS OF $2,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420756August 19, 2011
POWER TRAIN:DRIVELINE
BRP ISSUED SERVICE BULLETINS SB-2009-01 IDENTIFYING FAILURE OF THE GEAR POSITION SENSORS ON SOME OF THEIR CAN AM SPYDER ROADSTERS. SYMPTOMS OF FAILURE INCLUDE "E" OR INCORRECT GEAR NUMBER INDICATED IN CLUSTER INDICATOR; INTERMITTENT POWER STEERING OPERATION; DIFFICULTY SHIFTING; "CHECK ENGINE" WARNING SCROLL IN CLUSTER INDICATOR. PRESENTED TO AUTHORIZED DEALER FOR SERVICE 3 TIMES WHILE UNDER WARRANTY, UNSUCCESSFUL REMEDY WAS RESET OF GEAR POSITION SENSOR. PRESENTED TO SAME DEALER AFTER EXPIRATION OF WARRANTY, REMEDY WAS REPLACEMENT AT CUSTOMER EXPENSE IN EXCESS OF $200. BRP FACTORY TECH AT BRP EVENT INDICATED THAT REPLACEMENT WAS PROPER REMEDY. FAULTY ORIGINAL MANUFACTURER INSTALLED GEAR POSITION SENSORS ARE REPLACED WITH NEW DESIGNED PART FROM BRP ONLY AT OWNERS EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411083June 30, 2011
FUEL SYSTEM, GASOLINE, STEERING
RIDING ON A TWO LANE RESIDENTIAL STREET WHEN WITHOUT ANY WARNING THE STEERING PULLED HARD TO THE LEFT AND TOOK ME INTO THE ONCOMING LANE. HAD A ONCOMING CAR BEEN COMING IN MY DIRECTION I WOULD HAVE HIT IT HEAD ON AT APPROXIMATELY A 30 DEGREE ANGLE. THIS HAPPENED SO FAST AND I WAS TRYING TO COUNTER STEER BACK INTO MY LANE AND ALMOST FLIPPED WHEN THE STEERING RELEASED. I HAD THIS SAME PROBLEM WITH A 2008 CAN AM SPYDER. THIS PROBLEM WAS SUPPOSED TO BE FIXED ACCORDING TO BRP, BUT IT IS STILL HAPPENING. THIS 2009 SPYDER WAS BOUGHT BAND NEW AND SHOWS THAT THE DPS WAS CHECK AND OR CHANGED BEFORE IT WAS SOLD TO ME. IT IS APPARENT THAT THE NEW UNIT HAS THE SAME PROBLEM AS THE NEW ONE. I ALSO WISH TO REPORT THE RANDOM SMELL OF FUEL WHICH CAUSES ME CONSIDERABLE WORRY SINCE MY 2008 CAN AM SPYDER WAS COMPLETELY DESTROYED WHEN IT UNEXPECTEDLY BURST INTO FLAMES AS I WAS LEAVING MY DRIVEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405502June 7, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2011 CANAM SPYDER ROADSTER. WHILE DRIVING AT ANY SPEED DOWNHILL OR ON ANY TYPE OF INCLINE, THE VEHICLE WOULD SHIFT INTO REVERSE INDEPENDENTLY AND WITHOUT WARNING. THE DEALER ADVISED THE CONTACT THAT THERE WERE NO RECALLS RELATED TO THE FAILURE AND OFFERED NO FURTHER ADDITIONAL ASSISTANCE. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT AND FAILURE MILEAGE WAS 238. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405506June 7, 2011
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
TL* THE CONTACT OWNS A 2011 CAN AM SPYDER ROADSTER. THE CONTACT STATED THAT DUE TO THE EXHAUST BECOMING EXTREMELY HOT, THE CONTACT BURNED HER LEG. THE CONTACT STATED THAT THE EXHAUST WAS DIRECTLY AIMED AT THE LEG OF THE DRIVER. THE DEALER ADVISED THE CONTACT TO BRING THE VEHICLE BACK AND EXCHANGE IT FOR ANOTHER VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGE WAS 238. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10399837May 10, 2011
STEERING
TL* THE CONTACT OWNS A 2009 CAN-AM SPIDER ROADSTER. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 09V162000 (STEERING) SEPTEMBER 2010 AND HAD BEEN TRYING TO HAVE THE VEHICLE REPAIRED UNDER THE RECALL SINCE THAT TIME. THE DEALER WAS CONTACTED NUMEROUS TIMES AND CONTINUALLY ADVISED THAT THE PARTS NEEDED FOR REPAIRS WERE ON BACKORDER. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392399March 21, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2009 CAN-AM SPYDER ROADSTER. THE CONTACT STATED THAT THE VEHICLE WAS IN NEUTRAL WHEN IT INDEPENDENTLY SHIFTED INTO REVERSE AND BEGAN REVERSING. THE CONTACT ATTEMPTED TO DEPRESS THE BRAKES BUT TO NO AVAIL. THE KEY WAS REMOVED FROM THE IGNITION WHILE THE VEHICLE WAS STILL IN MOTION IN ORDER TO BRING THE VEHICLE TO A STOP. THE DEALER WAS CONTACTED WHO ADVISED THE CONTACT TO BRING THE VEHICLE IN FOR DIAGNOSIS. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 5,028.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390266March 15, 2011
STEERING
BRP HAS ISSUED A RECALL FOR DYNAMIC POWER STEERING UNIT REPLACEMENT. DATE OF MY NOTICE WAS 9-7-2010. MY CAN AM ROADSTER IS STILL NOT REPAIRED AS BRP WILL NOT SEND OUT A REPLACEMENT PART UNTIL THEY REC'D THE OLD UNIT. THIS MAKES DEALER REPAIR DEFECTIVE ROADSTERS 1 AT A TIME. 6 MONTHS WITH A RECALL NOTICE AND I AM 8TH OF MY DEALERS LIST. HOW COME BRP DOESN'T RAMP UP PRODUCTION OF REPLACEMENT UNITS TO GET THEM OUT TO THE DEALERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386930March 8, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
CA-AM / ROADSTER SPYDER 2010 RTS SE5 TRANSMISSION. SINCE PURCHASE THE ROADSTER HAS BEING HAVING ON GOING STALLING ISSUES WHILE OPERATING. THIS ROADSTER WITH THE SE5 TRANSMISSION REQUIRES THE VEHICLE TO COME TO A COMPLETE STOP BEFORE NEUTRAL GEAR CAN BE ENGAGED FOR A RESTART. THIS PROBLEM HAS HAPPENED WHILE OPERATING IN TRAFFIC AND PUTS THE DRIVER AND PASSENGER AT RISK FROM A REAR END COLLISION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382068February 9, 2011
POWER TRAIN
CAN-AM SPYDERS WITH THE SEMI-AUTOMATIC "SE5" TRANSMISSION CAN LURCH FORWARD AND RAPIDLY DECELERATE WHEN THE THROTTLE IS MOSTLY OPEN AND THE TRANSMISSION SHIFT BUTTON IS PRESSED TO SHIFT TO THE NEXT HIGHER GEAR. OPENING THE THROTTLE FOR QUICK ACCELERATION, WHEN MERGING INTO HIGHWAY TRAFFIC, FOR INSTANCE, RESULTS IN FORCES THAT PUSH A RIDER'S BODY TOWARD THE REAR OF THE MOTORCYCLE. WHEN THIS PROBLEM OCCURS, THE TRANSMISSION DROPS TO NEUTRAL SUDDENLY AND FOR MORE SEVERAL SECONDS RESULTING IN THE RIDERS' BODIES BEING ACCELERATED FORWARD RAPIDLY--OPPOSITE THE ACCELERATING FORCES--IN AN UNSAFE MANNER THAN CAN RESULT IN NEAR EJECTION FROM THE MOTORCYCLE. ALSO, WITH THE TRANSMISSION IN NEUTRAL FOR SEVERAL SECONDS, THE MOTORCYCLE DECELERATES RAPIDLY, WHICH CAN RESULT IN A REAR-END COLLISION, ESPECIALLY GIVEN THAT THE DRIVER WAS INTENTIONALLY ACCELERATING QUICKLY FOR A MANEUVER SUCH AS MERGING OR A LANE CHANGE INTO FASTER TRAFFIC. THAT HAS HAPPENED TO ME ON SEVERAL OCCASIONS, USUALLY WHEN THE SPYDER IS COLD, I.E. WITHIN 5 MINUTES OF STARTUP. THE OUTSIDE TEMPERATURE HAS BEEN BETWEEN 27 AND 50 DEGREES, THOUGH I DO NOT KNOW IF THE ACTUAL AIR TEMPERATURE CONTRIBUTES TO THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372797December 23, 2010
STEERING
CONSUMER WRITES REGARDING RECALL ON CAN-AM BOMBARDIER SPYDER CONCERNING THE COMPUTER SOFTWARE *TGW THE CONSUMER STATED HE RECEIVED ANOTHER RECALL REGARDING THE POWER STEERING UNIT. THE CONSUMER STATED HE HAS BEEN UNSUCCESSFUL AT GETTING THE RECALLS TAKEN CARE OF. THE POWER STEERING UNIT MALFUNCTIONED WHICH CAUSED THE MOTORCYCLE TO VEER INTO ONCOMING TRAFFIC. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369077December 3, 2010
STEERING
TL*THE CONTACT OWNS A 2008 CAN-AM SPYDER RS. THE CONTACT STATED THAT THERE WAS A RECALL 09V162000 (STEERING); THE VEHICLE WAS REPAIRED BY THE DEALER. HOWEVER, AFTER THE REPAIR, THE VEHICLE STILL EXPERIENCED FAILURE. THE VEHICLE DARTED ACROSS THE ROAD. THE CONTACT HAD A FRONT ALIGNMENT PERFORMED AND ADDED NEW TIRES; THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE A NEW POWER STEERING BOX WAS INSTALLED. THE FAILURE CONTINUED. THE DEALER STATED THAT THEY COULD OFFER NO FURTHER ASSISTANCE. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365063November 8, 2010
FUEL SYSTEM, GASOLINE
I WAS DRIVING MY 2008 CANAM SPYDER ROADSTER AND IT STARTED ON FIRE - I GOT OFF JUST IN TIME AND BLUE FLAMES WERE COMING UP FROM THE TANK/ SEAT AREA. THE BIKE WAS A TOTAL LOSS AND IF I HAD BEEN ON THE HIGHWAY VS. A BACK ROAD THIS COULD HAVE ENDED WITH INJURIES. THE SPYDER HAD BEEN MAINTAINED PERFECTLY. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10362478October 26, 2010
STEERING
TL*THE CONTACT OWNS A 2009 CAN-AM SPYDER ROADSTER MOTORCYCLE. THE CONTACT RECEIVED A RECALL NOTIFICATION UNDER THE NHTSA CAMPAIGN ID NUMBER 09V162000 (STEERING). THE VEHICLE WAS TAKEN TO THE DEALER AND THE RECALL PART WAS ON A MASSIVE BACK ORDER. THE MANUFACTURER WAS UNCERTAIN WHEN THE PART WOULD BECOME AVAILABLE TO PERFORM THE REMEDY REPAIR. THE VEHICLE WAS NOT BEING DRIVEN DUE TO THE SAFETY RECALL DEFECT. THERE WAS NO FAILURE MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358433September 30, 2010
STEERING
TL*THE CONTACT OWNS A 2009 CAM-AM SPYDER ROADSTER. THE CONTACT RECEIVED A RECALL NOTICE FOR RECALL 09V162000 (STEERING). THE CONTACT WAS INFORMED BY THE DEALER THAT THE MANUFACTURER WAS SENDING OUT REPLACEMENT PARTS FOR ONE VEHICLE AT A TIME. THE DEALER WOULD REPAIR ONE VEHICLE, RETURN THE PARTS TO THE MANUFACTURER AND THEN RECEIVE PARTS FOR ANOTHER VEHICLE. THE CONTACT WAS TOLD THAT IT WOULD BE EIGHT MONTHS BEFORE THE VEHICLE WAS REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 3,000. UPDATED 01/03/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358300September 29, 2010
ELECTRICAL SYSTEM
I HAD RIDDEN THE CAN AM SPYDER ROADSTER FOR APPROXIMATELY 30 MINUTES BEFORE STOPPING AT COSTCO AND FILLING IT UP. NO OVERFILL OR GAS SPILLED. I ROAD APPROX. 2 MILES HOME, PARKED, AND WENT INTO THE HOUSE FOR APPROX. 3 OR 4 MINUTES. I RETURNED TO SPYDER STARTED IT & BACKED UP APPROX. 10 FEET, PULLED FORWARD, BACKED UP AGAIN, STARTED FORWARD OUT OF MY DRIVEWAY. WHEN I TURNED & STARTED FORWARD THERE WAS A SMELL ELECTRICAL WIRE BURNING. I SAW SMOKE COMING FROM THE FRONT OF MY SEAT & CENTRAL PLASTIC PANEL. BEFORE I COULD REACT TO THAT I HAD MOVED FORWARD MAYBE 10 OR 15 FEET. THERE WAS A WHOOSHING SOUND & A LARGE AMOUNT OF SMOKE FROM THE SAME AREA. IT SCARED ME ENOUGH THAT I PANICKED & TRIED STEPPING OFF THE SPYDER AS IT WAS MOVING. I TRIPPED AND STRUCK THE DRIVEWAY ON MY LEFT ARM, SHOULDER AND HEAD. I ROLLED OVER & LOOKED TO SEE WHAT HAPPENED. THE SPYDER HAD CONTINUED FORWARD INTO THE FENCE & TREE AT THE SIDE OF MY DRIVEWAY. THERE WAS A LOT OF SMOKE AND A SMALL FLAME APPROX. A FOOT HIGH AT THE FRONT OF THE SEAT & CENTER PANEL. WHEN THE SPYDER HIT THE TREE THE FLAME JUMPED TO AROUND 3 TO 4 FEET. THE SPYDER HAD RUN OVER MY GARDEN HOSE AND HIT THE WATER LINE SO THAT I COULD NOT GET TO A HOSE OR TURN THE WATER ON. I WAS AFRAID THE GAS TANK WOULD EXPLODE ANY WAY SO I CALLED 911. BY THE TIME THE FIRE DEPARTMENT ARRIVED THE SPYDER WAS APPROXIMATELY 75 % BURNT. THE FIREMAN IN CHARGED STATED HE FELT THE FIRE STARTED ON THE RIGHT SIDE. MY CAN AM SPYDER IS THE 8TH ONE TO BURN UP THIS WAY. ON 09/28/2010 ANOTHER 2008 CAN AM SPYDER SELF-IGNITED WHILE THE RIDE WAS MOVING. HE REPORTED THAT HIS MACHINE WAS ALSO A TOTAL LOSS. FIRE DEPARTMENT STATION #21 INCIDENT #10-0107129 UPDATED IVOQ 10/26/10*JB *TR
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10356787September 21, 2010
STEERING, FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2008 CAN-AM SPYDER RS MOTORCYCLE. THERE WERE NUMEROUS DEFECTS AND FAILURES ON HIS MOTORCYCLE. THE POWER STEERING PULLED TO THE RIGHT AND THE DEALER REPLACED THE GPS UNIT UNDER THE WARRANTY. THE FUEL GAUGE WAS NOT READING AS IF THERE WAS A FULL TANK OR IF IT WAS EMPTY. THE DEALER REPLACED THE SENDING UNIT WITHIN THE TANK AND THE INSTRUMENTATION PANEL UNDER WARRANTY. THE MANUFACTURER WAS CALLED IN REGARDS TO ALL OF THE PROBLEMS THE MOTORCYCLE HAD AND WAS TOLD THAT THEY WOULD CONTACT HIM. THEY HAD NOT CONTACTED HIM WHEN THE COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 1,781.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356851September 21, 2010
STEERING
CAN-AM ROADSTER DYNAMIC POWER STEERING (DPS) UNIT REPLACEMENT RECALL BOMBARDIER RECREATIONAL PRODUCTS INC. 565 DE LA MONTAGNE STREET VALCOURT, QUEBEC, CANADA JOE 2LO T 450.532.2211 F 450.532.5133 WWW.BRP.COM I RECEIVED A NOTICE IN THE MAIL REGARDING THIS RECALL BUT WHEN I CALLED MY DEALER TO HAVE THE REMEDY APPLIED I WAS TOLD THAT BRP WAS SENDING ONLY A SINGLE REPLACEMENT UNIT AT A TIME. SO THE DEALER IS HAVING TO QUEUE OWNERS AND DELAY FIXING VEHICLES FOR WHAT COULD END UP BEING WEEKS. THIS LEAVES MANY OWNERS ON THE ROADS WITH THE POTENTIALLY EXTREMELY DANGEROUS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356543September 20, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2009 CAN AM SPYDER RS. THE CONTACT STATED THAT THE AUTOMATIC TRANSMISSION WOULD INTERMITTENTLY BECOME LOCKED IN GEAR. THE MANUFACTURER WAS NOTIFIED AND THEY STATED THAT THERE WERE NO FAILURES AND THE VEHICLE WAS DESIGNED TO RESPOND IN THE MANNER IN WHICH IT WAS. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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