Cadillac STS Complaints

430 consumer complaints on file.

#10444423January 18, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2007 CADILLAC STS. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THEAIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A TOW YARD AND DECLARED DESTROYED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10440180December 16, 2011
AIR BAGS
"SERVICE PASSENGER SIDE AIRBAG" WARNING MESSAGE DISPLAYED. A WARNING LIGHT WILL DISPLAY SAYING THE PASSENGERS AIRBAG IS OFF. PROBLEM COMES AND GOES. THIS SEEMS TO BE THE SAME ERROR THAT CAUSED THE CADILLAC CTS RECALL. WHY HAS THIS NOT INCLUDED THE STS? TYPE THIS PROBLEM INTO GOOGLE AND THERE ARE LOTS OF COMPLAINTS INCLUDING THE DTS. THERE IS A TSB: "NHTSA NUMBER: 10036512. CADILLAC: FRONT PASSENGER AIR BAG STATUS INDICATOR DISPLAYS OFF OR SWITCHES FROM ON TO OFF WITH PASSENGER IN SEAT (REPLACE PASSENGER PRESENCE SYSTEM (PPS) MODULE). CONDITION MAY BE CAUSED BY PASSENGER PRESENCE SYSTEM (PPS) IN RIGHT FRONT." WILL THERE HAVE TO BE AN ACCIDENT FOR THE RECALL TO BE EXPANDED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429443October 11, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2005 CADILLAC STS. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING OIL FROM THE REAR. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE REAR WHEEL AXLE PINION SEAL. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 07V589000 (POWER TRAIN: AXLE ASSEMBLY: AXLE SHAFT: SEAL) AND DENIED ASSISTANCE WITH ANY REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427962September 29, 2011
STRUCTURE:BODY
I WAS DRIVING NORTH ON I-95 IN VIRGINIA WHEN I HEARD A LOUD POP AND SUDDENLY REALIZED THAT THE GLASS PART OF MY SUNROOF HAD TORN AWAY COMPLETELY. LUCKILY NO ONE WAS BEHIND ME AT THE TIME. THE SEALANT THAT HOLDS THE GLASS IN PLACE HAD FAILED. THE SUNROOF WAS CLOSED AT THE TIME THIS HAPPENED. THIS IS A SERIOUS PROBLEM. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425063September 12, 2011
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2008 CADILLAC STS-V. WHILE DRIVING 5 MPH, THE SYSTEM STABILITY WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE ENGINE WAS TURNED OFF AND WHEN RESTARTED, THE VEHICLE RESUMED NORMAL OPERATION. THE FAILURE WAS AN INTERMITTENT RECURRENCE. THE VEHICLE WAS TOWED TO THE DEALER WHO RAN A DIAGNOSTIC TEST BUT WAS UNABLE TO GENERATE ANY FAILURE CODES. THE MANUFACTURER WAS CONTACTED WHO ADVISED TAKING THE VEHICLE BACK TO THE DEALER FOR FURTHER DIAGNOSIS. THEY OFFERED NO FURTHER ASSISTANCE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419814August 17, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2005 CADILLAC STS. THE CONTACT STATED WHILE DRIVING 70 MPH THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THE ENGINE WAS RUNNING, BUT THE VEHICLE WOULD NOT ACCELERATE. THE CONTACT PULLED OVER AND SHUT THE VEHICLE OFF. THE CONTACT WAS ABLE TO RESTART THE VEHICLE ,ONLY TO HAVE IT STALL AGAIN. THE CONTACT TOOK THE VEHICLE TO A AUTO REPAIR STOP FOR A DIAGNOSTIC TEST. THE TEST RESULTS DID NOT READ ANY CODES. THE CONTACT STATED THAT AFTER RE-FUELING THE VEHICLE, THE FUEL GAUGE WOULD NOT READ THE CORRECT FUEL AMOUNT AND THE VEHICLE WOULD NOT RESTART. THE CONTACT NOTICE A NHTSA CAMPAIGN I.D. NUMBER 06V020000 (FUEL SYSTEM, GASOLINE:DELIVERY) AND THEN CALLED THE MANUFACTURER. THE MANUFACTURER STATED THAT THE VIN NUMBER WAS INCLUDED INCLUDED IN THE RECALL. THE CONTACT STATED THE VEHICLE HAD EXPERIENCED THE SAME FAIULRES STATED IN THE RECALL. THE CONTACT STATED THE VEHICLE WAS UNSAFE TO DRIVE. THE CONTACT FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418320August 10, 2011
SEATS
TL* THE CONTACT OWNS A 2006 CADILLAC STS. THE CONTACT STATED THAT THE PLASTIC MOLDING WHICH SURROUNDS THE SEATS BROKE OFF AT LEAST THREE TIMES. THE MOLDING HOUSES THE WIRING SYSTEM WHICH CONTROLS THE SEAT ADJUSTMENTS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON NUMEROUS OCCASIONS, WHERE THE MOLDING WAS REPLACED UNDER WARRANTY. THE FAILURE CONTINUED TO RECUR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD CONTACT THE DEALER TO OBTAIN MORE INFORMATION ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 74,000. UPDATED 9/13/11 *CN THE LEFT FRONT SEAT SWITCH TRIM PANEL WAS BROKEN. UPDATED 10/28/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408694June 23, 2011
POWER TRAIN, POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
TL* THE CONTACT OWNS A 2005 CADILLAC STS. THE CONTACT STATED THAT HE NOTICED AN ABNORMAL LEAKAGE OF FLUIDS FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THE REAR AXLE PINION SEAL NEEDED REPLACING. THE VEHICLE WAS REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 07V589000 (POWER TRAIN: AXLE ASSEMBLY: AXLE SHAFT: SEAL) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 46,540 AND THE CURRENT MILEAGE WAS 58,000. 1ST CONTACT ON 6-2-10 CASE #[XXX]. 2ND CONTACT ON 6-21-11 CASE #[XXX]. TOTAL COST FOR REPAIR WAS $269.59 WHICH WAS COMPLETED ON 6-10-10 PER TECHNICAL SERVICE BULLETIN #07-04-20-003A. UPDATED 10/11/2011 *LN INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406217June 13, 2011
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2004 CADILLAC STS. THE CONTACT STATED THAT HE HEARD A LOUD SOUND ON THE REAR PASSENGER SIDE. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP WHO DIAGNOSED THAT THE SHOCK ABSORBER WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 83,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401083May 16, 2011
AIR BAGS:FRONTAL
A DEC '10 PRESS RELEASE (HTTP://MEDIA.GM.COM) ANNOUNCED A RECALL OF 2005 - 2007 CADILLAC CTS' FOR A SPECIFIC AIR BAG ISSUE IN THE FRONT PASSENGER COMPARTMENT. PARAGRAPH 5 OF THE RELEASE READS IN PART "OWNERS OF CERTAIN OTHER 2005-2007 THAT HAVE SIGNIFICANTLY LOWER INCIDENT RATES WILL BE PROVIDED FREE REPAIRS FOR THE ISSUE FOR UP TO 10 YEARS OR 120,000 MILES." I DRIVE A 2006 STS (VS CTS) AND HAVE NOT RECEIVED AN 'OWNERS LETTER.' THE CAR, HOWEVER DISPLAYS THE EXACT CHARACTERISTICS OF THE AIR BAG FAILURE DESCRIBED IN THE RELEASE. THE INDICATIONS OCCURRED NO MORE THAN TWO WEEKS PRIOR TO THE 12/10 PUBLICATION. NUMEROUS CONTACTS WITH CADILLAC CUSTOMER SERVICE HAVE RESULTED IN REFUSALS TO AUTHORIZE REPAIRS TO MY CAR. ONE CSR OFFERED TO HAVE THE REPAIRS PAID FOR SHOULD I PICK UP THE COST OF THE DIAGNOSTICS AND THE ERROR BE EXACTLY WHAT THE RECALL SPECIFIES. A COMPLAINT FILED IN APRIL WITH THE WI DEPT OF AG, TRADE AND CONSUMER AFFAIRS RESULTED IN A CALL TODAY (5/16) FROM A REP OF GM'S BUSINESS RESOURCE CENTER ADVISING THAT THEY WILL AGAIN REFUSE MY REQUEST BECAUSE "...THE STS MODEL WAS NOT INCLUDED IN THE RECALL." THERE WAS NO REPLY WHEN ASKED WHETHER THE STS HAD BEEN INCLUDED IN TESTING WITH YOUR ORGANIZATION PRIOR TO THE RECALL. SHE REITERATED THAT CADILLAC MAY PAY FOR REPAIRS AFTER DIAGNOSIS. I HAVE EVERY REASON TO BELIEVE THAT THE PASSENGER AIR BAG IN MY CAR WOULD FAIL IF NEEDED. I ALSO BELIEVE THAT THE TWO MODELS SHARE A SIGNIFICANT-ENOUGH LEVEL OF ENGINEERING, PARTS AND ASSEMBLY THAT CADILLAC SHOULD TAKE RESPONSIBILITY. CONSIDERING (1) THE ISSUE ISN'T A POTENTIAL PROBLEM BUT ACTUALLY EXISTS IN MY CAR, AND (2) THEIR REFERENCE OF "...CERTAIN OTHER 2005-2007 MODELS" INDICATES THEIR/YOUR SUSPICION THAT THE ISSUE CROSSES OVER TO OTHER MODELS, I FIND THEIR POSITION THAT I SHOULD PAY FOR THE DIAGNOSTICS UNACCEPTABLE. MY REQUEST IS THAT CADILLAC DIAGNOSE AND FIX MY AIR BAG ISSUE AT THEIR EXPENSE. I INTEND TO PURSUE THE ISSUE THROUGH THE STATE AND OTHER MEANS. UPDATED 05/24/11 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394538March 29, 2011
AIR BAGS
THE MAIN AIR BAG FROM THE STEERING WHEEL WAS SET OFF WITH THE CAR RUNNING AND IN PARK. THE CAR WAS NOT MOVING NOR WAS THERE ANY COLLISION TO SET OFF THE AIR BAG. LATER INVESTIGATION BY CADILLAC/GM DETERMINED FAULTY SENSORS THAT CAUSED THE AIR BAG TO DEPLOY IMPROPERLY WHICH CREATED/CREATES A POTENTIALLY DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390491March 17, 2011
ENGINE AND ENGINE COOLING:ENGINE
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390499March 17, 2011
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2001 CADILLAC SRS. WHILE DRIVING APPROXIMATELY 10 MPH THE CONTACT HEARD A CLANKING AND SWOOSHING SOUND COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE TECHNICIANS STATED THAT THE FUEL TANK WAS BROKEN. THE TECHNICIANS ALSO STATED THAT THE VEHICLE WAS SAFE TO DRIVE BUT WOULD NOT PROVIDE A LETTER INDICATING THAT. THE MANUFACTURER WAS CONTACTED AND STATED THAT WAS A CHARACTERISTIC OF THAT YEAR, MAKE AND MODEL VEHICLE AND ALSO MENTIONED THAT THE VEHICLE WAS SAFE TO DRIVE BUT DID NOT WANT TO PROVIDE THAT IN WRITING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383435February 21, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
V-6 ENGINE, PURCHASE CAR WITH APPROX 30,000 MILES. ENGINE CONSUME ONE QT OF OIL EVERY 1400-1500 MILES. USE MOBIL ONE 5W30 AS RECOMMENDED. NO LEAKS, ENGINE DOESN'T APPEAR TO SMOKE. WORD FROM DEALER; ANYTHING FROM ITS NORMAL, OR IT WILL COST ABOUT $100.00 TO CHECK IT OUT, MAY COST $3000.00 TO ???? TO HAVE IT FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382538February 14, 2011
ENGINE AND ENGINE COOLING
THERE WAS NO PREVIOUS INDICATOR OF A TROUBLE CONDITION--FIRST INDICATION OF TROUBLE WAS MIS-FIRING---LONG STORY SHORT---A COMPLETE ENGINE OVER HAUL (RINGS, BEARINGS ETC.) WAS MADE AWARE THAT THESE CARS NORMALLY USE 1 QT OIL PER 2000 MILES---THERE IS NO WARNING FOR LOW OIL LEVEL ON THE DASH OR DIC OTHER THAN REMAINING OIL LIFE, WHICH WAS OK--AN EXTENDED WARRANTY COVERED THE REPAIRS THE CAR HAD BETWEEN 68K-69K MILES AND HAD BEEN MAINTAINED AS REQUIRED BY THE DEALERSHIP---- *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380134February 3, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 CADILLAC STS. THE CONTACT STATED THAT THE VEHICLE WAS STARTED AND THE BRAKES WERE APPLIED AS SHE SHIFTED INTO DRIVE. THE VEHICLE THEN ABNORMALLY ACCELERATED AND CRASHED INTO ANOTHER VEHICLE PARKED IN THE DRIVEWAY CAUSING THAT VEHICLE TO CRASH INTO THE CONTACTS HOME. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE BODY DAMAGE WAS REPAIRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED FOR THE ACCELERATION FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10380258February 1, 2011
AIR BAGS
2005 STS CADILLAC. CONSUMER STATES VEHICLES WAS INVOLVED IN AN ACCIDENT AND THE AIRBAGS DID NOT DEPLOY *TGW
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10378184January 21, 2011
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
THE CAR HAS HAD SEVERAL DOCUMENTED ELECTRICAL AND MECHANICAL FAILURES. OVER THE PAST 2 YEARS THE CAR HAS BEEN SHUTTING DOWN AUTOMATICALLY IN THE MIDDLE OF TRAFFIC. THE DISPLAY SHOWS 'ENGINE POWER REDUCED' AND IS FOLLOWED BY OTHER MESSAGES LIKE 'SERVICE ANTI-LOCK BRAKE SYS' OR 'SERVICE RADAR' OR SERVICE STABILITY SYS AND TRACTION CONTROL.' BEFORE THE CAR SHUTS DOWN THE TRACTION CONTROL IS AUTOMATICALLY DISABLED. I HAVE HAD TO BRING THE CAR IN FOR THE SAME SYMPTOM 4 DIFFERENT TIMES. THE IN-SERVICE DATES THAT WERE DESCRIBED AND DOCUMENTED FOR THIS PROBLEM ARE AS FOLLOWS: 1.)FEBRUARY 22, 2008 ' 'POOR DRAG ON C102 CONNECTOR UNDER HOOD' 2.)APRIL 24, 2009 ' 'FAILED CONVERTER' 3.)OCTOBER 1, 2009 ' 'ECM FAILED' 4.)MAY 5, 2010 ' 'REPROGRAM PCM' ALL OF THE ABOVE WERE SERVICED BY CLASSIC CADILLAC SAAB. EACH TIME THEY FIX SOMETHING NEW BUT THE SAME SYMPTOM CONTINUES TO OCCUR. I AM EXTREMELY CONCERNED FOR MY FAMILY'S SAFETY WHEN TRAVELING IN THE CAR, ESPECIALLY WHEN IT HAS SHUTDOWN NUMEROUS TIMES BOTH ON A HIGHWAY AND IN THE MIDDLE OF AN INTERSECTION. THE CAR HAS BECOME A SEVERE LIABILITY FOR BOTH ME AND MY FAMILY. SOMETIME IN DECEMBER 2010 THE CAR HAD SHUTDOWN AGAIN AND THE ENGINE LIGHT HAS BEEN ON AND OFF SINCE THEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376771January 15, 2011
AIR BAGS
SERVICE PASSENGER AIR BAG SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376358January 12, 2011
WHEELS
TL*THE CONTACT OWNS A 2006 CADILLAC STS. THE CONTACT STATED THAT THE TIRES WERE LEAKING AIR. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP TO HAVE THE TIRES REPLACED. WHILE HAVING BOTH FRONT TIRES REPLACED, THE CONTACT WAS INFORMED THAT ONE OF THE FRONT AND ONE OF THE REAR WHEELS WERE CRACKED. THE CONTACT WAS UNSURE OF THE EXACT LOCATION OF THE CRACKED WHEELS. THE WHEELS WERE NOT REPLACED. TWO MONTHS LATER, THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE WHEELS WERE NOT CRACKED. THE FAILURE CONTINUED. THE CONTACT HAD TO PUT AIR INTO THE TIRES ALMOST DAILY. THE FAILURE MILEAGE WAS 33,931 AND THE CURRENT MILEAGE WAS 37,950.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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