Cadillac STS Complaints

430 consumer complaints on file.

#10574088March 21, 2014
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 CADILLAC STS. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED AND THE ACCESSORY ACTIVE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE COMPUTER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 83,029. UPDATED 05/12/14 *LJ THE FUEL PUMP RELAY WAS REPLACED. UPDATED 05/14/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572730March 17, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DASH LIGHTS FAIL TO COME UP UPON START - SPORADIC IN MARCH 2013, CHRONIC IN NOVEMBER TO PRESENT BACK UP SENSORS MALFUNCTIONING - JANUARY 2014 TO PRESENT POWER WINDOWS GO UP AND DOWN - SPORADIC JAN 2014 CD/RADIO VOLUME EXCEPTIONALLY HIGH AND THEN RE-ADJUSTS ITSELF HEADLIGHTS TURN OFF WHEN THEY SHOULD BE ON - 2 OCCURRENCES - FEBRUARY 2014 2 EMISSION WARNING FROM ONSTAR DENIED BY DEALER - JAN - 03/2014 ALARM COMING THROUGH REAR-VIEW MIRROR ASSEMBLY - VERY, VERY LOUD AND PERSISTENT - FEBRUARY 2014 I REPORTED SEVERAL OCCURRENCES IN 2013. DEALERSHIP SAID THEY COULD NOT DUPLICATE REPORTED CHRONIC OCCURRENCES AGAIN IN NOVEMBER, DECEMBER AND JANUARY AND FEBRUARY - TOLD COULD NOT DIAGNOSE COMPLAINED TO CORPORATE WHO OFFERED TO HAVE CAR DIAGNOSED FOR 99.00; THEN CHARGED ASSIGNED WERE 99.00 PER SYMPTOM - GREAT WAY TO DETER A CUSTOMER TOLD BY CORPORATE THIS PAST WEEK THAT THEY DID NOT SAY THAT AND THAT THE CAR WAS UNFIXABLE. ALSO TOLD I WAS OUT OF WARRANTY AND ANY CHARGES WERE NOW ON ME. CAN'T FIX SOMETHING NO ONE CAN/WILL ACKNOWLEDGE EXISTS IF CONSUMER DOESN'T HAVE THE MONEY TO PURSUE THE MATTER. REFUSAL TO OFFER ANY OTHER SUPPORT FROM CORPORATE. I HAVE SENT IN 3 LETTERS TO CORPORATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568892March 12, 2014
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2006 CADILLAC STS. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE DOOR WOULD OPEN INDEPENDENTLY HOWEVER, REMAIN LOCKED FROM THE OUTSIDE. THE FAILURE OCCURRED WHEN THE CONTACT LEFT THE VEHICLE IDLE FOR AN EXTENDED TIME. ADDITIONALLY, THE FOB WOULD NOT UNLOCK THE DOOR. THE VEHICLE HAD NOT BEEN TAKEN TO THE DEALER FOR DIAGNOSIS. THE MANUFACTURE WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566171February 26, 2014
ELECTRICAL SYSTEM
I HAVE READ ABOUT THE GM RECALL. I HAD A 2002 CADILLAC. THE CAR DIED TWO DAYS IN A ROW WHILE I WAS DRIVING. COMPLETE ELECTRICAL SHUTDOWN. I CALLED GM. THEY SAID TAKE TO THE DEALER IMMEDIATELY. THE DEALER "REPAIRED THE IGNITION". THEY TOLD ME THEY HAD SEEN THE PROBLEM BEFORE. THEY SAID THERE WAS A FLAW IN THE IGNITION SWITCH. MINE HAPPEN AT LOW SPEED BUT THEY SAID IT COULD HAVE HAPPEN ANYTIME. I NO LONGER HAVE THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565671February 24, 2014
TIRES
MY TIRE BLEW OUT WHILE DRIVING. THE TIRE IS A VOGUE TIRE DOT PJ1PZ1ARK 2905 THE SERVICE PERSON TOLD ME TO FILL A COMPLAINT AS THE TIRE WAS DRY ROTTED AND I ACTUALLY HAD TO REPLACE TWO TIRES AT A COST OF $285 PER TIRE BECAUSE HE TOLD ME THE OTHER TIRE WAS ALSO DRY ROTTING. (I HAD ALREADY REPLACED TWO TIRES PREVIOUSLY TO THIS INCIDENT) THE TIRES STILL HAD PLENTY OF TREAD AND I DRIVE THE CAR DAILY SO THERE SHOULD BE NO REASON THEY WERE DRY ROTTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563155February 5, 2014
AIR BAGS
AIRBAG SENSOR LIGHT CAME ON 02/04/14 AND WILL NOT GO OFF. WHEN CALLED THE CADILLAC DEALER THEY REQUESTED I PAY FOR A DIAGNOSTIC TEST TO SEE WHY THE LIGHT IS ON BUT IT WILL NOT INCLUDE THE COST TO REPAIR. IS THIS A RECALL ITEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562139January 29, 2014
AIR BAGS
THE AIR BAG SENSOR UNDER THE SEAT, MEANT TO INDICATE THE PRESENCE OF A FRONT-SEAT PASSENGER HAS FAILED, AS DENOTED BY A CONSTANT SERVICE AIR BAG WARNING LIGHT. A DEC, '10 PRESS RELEASE ANNOUNCED A RECALL OF '05-'07 CTS' FOR THIS EXACT ISSUE. PARAGRAPH 5 OF THE RELEASE READS IN PART "OWNERS OF CERTAIN OTHER 2005-2007 THAT HAVE SIGNIFICANTLY LOWER INCIDENT RATES WILL BE PROVIDED FREE REPAIRS FOR THE ISSUE FOR UP TO 10 YEARS OR 120,000 MILES." NUMEROUS CONTACTS WITH CADILLAC CUSTOMER SERVICE THROUGHOUT 2011 RESULTED IN REFUSALS TO AUTHORIZE REPAIRS AT THEIR EXPENSE. A COMPLAINT FILES WITH THE WI DEPT OF AG, TRADE AND CONSUMER AFFAIRS RESULTED IN A CALL FROM A REP OF GM'S BUSINESS RESOURCE CENTER ADVISING THAT THEY WOULD AGAIN REFUSE MY REQUEST BECAUSE "...THE STS MODEL WAS NOT INCLUDED IN THE RECALL." SHE OFFERED THAT AFTER I PAY FOR DIAGNOSTICS (LOCAL ESTIMATE $260) 'WE WILL BE HAPPY TO LOOK INTO COST ASSISTANCE ON THE REPAIR.' TWO MONTHS LATER WHEN I CALLED BACK I WAS TOLD THEY CLOSED THE FILE AND THAT I NEEDED TO START THE COMPLAINT PROCESS OVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561798January 28, 2014
AIR BAGS, VEHICLE SPEED CONTROL
I WAS DRIVING MY 2005 CADILLAC STS DOING ABOUT 45 MILES AND ALL OF A SUDDEN MY CAR LOST CONTROL. I PUT ON BRAKES AND MY CAR WOULD NOT STOP. I TRIED STEERING TO THE LEFT TO AVOID TREES AND MY CAR WOULD NOT TURN IT APPEARED THAT MY ACCELERATOR WAS STUCK AND MY STEERING WHEEL WOULD NOT TURN. MY CAR HIT THREE TREES AND WHEN IT STRUCK THE THIRD TREE I KEPT APPLYING THE BRAKES IT STILL WOULDN'T STOP THEN I TURNED MY CAR OFF AND THAT'S THE ONLY WAY I GOT IT TO STOP. MY BACK WHEEL ON THE PASSENGER SIDE CAME OFF AND MY CAR WAS TOTALED. MY AIR BAG DID NOT DEPLOY. I SPOKE WITH GMAC CLAIMS REPRESENTATIVE AND HE STATED THAT IT WAS NORMAL FOR THE AIR BAG NOT TO DEPLOY. HE ALSO, STATED THAT THE AIR BAG INDICATED THAT I HAD APPLIED THE ACCELERATOR WHEN I KNOW THAT I DID NOT. I AM TERRIFIED FROM THIS ACCIDENT AND THIS IS THE FIRST ACCIDENT I HAVE EVER HAD AND I DO NOT DRINK OR TAKE DRUGS. I ASKED THE REPRESENTATIVE DID THE BLACK BOX INDICATE THAT I HAD TO TURN THE CAR OFF TO STOP IT AND REPRESENTATIVE STATED NO, THEN I ASKED HIM TO TELL ME HOW THE CAR STOPPED. IF I HAD NOT TURNED THE CAR OFF IT WOULD NOT HAVE STOPPED AND I WOULD NOT BE HERE TODAY. GMAC DENIED MY CLAIM AND STATED THAT IT WAS MY FAULT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10557563December 28, 2013
EXTERIOR LIGHTING
I HAVE HAD ONGOING PROBLEM WITH THIS SINCE I BOUGHT THE CAR USED LAST AUGUST 2012. THE PASSENGER SIDE HEADLAMP COVER GETS A LOT OF MOISTURE INSIDE. I WAS GOING TO FIX MYSELF SO I WENT TO "CADILLAC FORUMS" AND SEARCHED PROBLEM. AMAZED TO FIND ALL MODELS OF CADILLAC AND ALWAYS ON PASSENGER SIDE IS THE MOISTURE PROBLEM. STARTED IN 03 MODEL YEAR AND LAST QUESTIONED ON 08 MODEL YEAR (AFTER THAT WARRANTY PROBLEM SO DEALER WOULD HANDLE. THIS IS TO MUCH TO BE A COINCIDENCE AND A RECALL SHOULD BE ISSUED. THANK YOU IN ADVANCE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552883November 19, 2013
WHEELS
TL* THE CONTACT OWNS A 2005 CADILLAC STS. THE CONTACT STATED THAT WHILE DRIVING 75 MPH, THE STEERING WHEEL BEGAN TO SHAKE VIOLENTLY AS THE FRONT DRIVER'S SIDE WHEEL BECAME DETACHED FROM THE VEHICLE. AS A RESULT, THE FRONT DRIVER'S SIDE OF THE VEHICLE TO DROPPED TO THE GROUND AND THE CONTACT CRASHED INTO A CEMENT WALL. THE CONTACT SUSTAINED A MAJOR HEADACHE FROM THE IMPACT. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000. KMJ UPDATED 12/26/13*LJ UPDATED 12/30/13
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10550787November 4, 2013
AIR BAGS, SEATS
THE PASSENGER SIDE AIR BAG SENSOR STOPPED WORKING. A WARNING LIGHT ON THE DASH CAME ON. NOTHING HAPPENED TO MAKE IT STOP WORKING, IT IS JUST A FAULTY PART. THE CADILLAC DEALER GAVE ME A ESTIMATE STATING THAT THE "MODULE" NEEDS TO BE REPLACED. HOWEVER, THEY DID NOT OFFER TO DO SO UNDER WARRANTY. I THINK THIS SHOULD BE A RECALLED ITEM SINCE I SEE A LONG LIST OF THIS SAME COMPLAINT ON THIS SAME MODEL AND SOME OTHER CADILLAC MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550830November 4, 2013
TIRES
TL* THE CONTACT OWNS A 2006 CADILLAC STS. THE VEHICLE WAS EQUIPPED WITH GOODYEAR BOGUE TIRES, SIZE 235/55/17H. THE DOT NUMBER WAS NOT AVAILABLE. THE CONTACT STATED WHILE DRIVING 70 MPH, THE DRIVER AND PASSENGER SIDE REAR TIRES UNEXPECTEDLY EXPERIENCED A BLOW OUT. THE VEHICLE WAS TAKEN TO A DEALER AND THE MECHANIC STATED THE PROBLEM WAS UNKNOWN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547188October 8, 2013
ELECTRICAL SYSTEM, SEATS
AFTER LEAVING RESTAURANT GOT INTO CAR AND ADJUSTED DRIVER SEAT, PROCEEDED TO EXIT,APPROACHED STOP LIGHT, THEN HEARD FAINT POPPING SOUND THEN SMELLED ODOR AND SAW SMOKE.IMMEDIATELY PULLED INTO ADJACENT RESTAURANT ACROSS STREET,EXITED VEHICLE AND CAR WAS ON FIRE. AN EMPLOYEE AT RESTAURANT ADVISED TO MOVE AWAY FROM CAR FEARING AN EXPLOSION. IMMEDIATELY CALLED 911 AND WAS DISPATCHED TO LOCAL FIRE DEPT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10542907September 10, 2013
ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING MY 2005 CADILLAC STS IN AFTERNOON RUSH HOUR TRAFFIC THE CAR SUDDENLY LOSS ACCELERATION. THE CAR WOULD NOT MAINTAIN SPEED (60 MPH) WHILE DRIVING ON THE FREEWAY. HAD TO EXIT FREEWAY. THE CAR CONTINUED TO OPERATE ONLY AT IDLE. EVERYTHING ELSE WAS WORKING, BUT COULD NOT GET THE CAR TO RESPOND TO THE THROTTLE PEDAL. WAS ABLE TO SLOWLY EXIT AND ENTER A PARKING LOT. RESTARTED THE CAR AND WAS ABLE TO DRIVE OFF NORMALLY. AFTER A FEW MINUTES THE PROBLEM RECURRED. THE DEALER HAD THE CAR 4 DIFFERENT TIMES (OVER A MONTH TOTAL) AND WAS NOT ABLE TO RESOLVE THE PROBLEM. THE DEALER INDICATED A $4000 CABLE HARNESS ASSEMBLY HAS TO BE REPLACED, BUT DID NOT GUARANTEE IT WILL CORRECT THE PROBLEM. THROTTLE BODY, THROTTLE POSITION SENSORS HAVE BEEN REPLACED WITHOUT RESULTS. THE CAR DID OPERATE NORMAL FOR OVER A MONTH WITH NEW THROTTLE BODY. AFTER VISITING THE DEALER FOR ANOTHER ISSUE THE THROTTLE PROBLEM RECURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533919August 6, 2013
VEHICLE SPEED CONTROL, SERVICE BRAKES
MY WIFE WENT TO THE LOCAL GAS STATION AND AS SHE WAS PULLING IN SHE MADE A RIGHT HAND TURN PAST THE PUMPS TO PARK. SHE HIT THE BRAKES AND THE CAR SPED UP. SHE SLAMMED THEM HARDER AND IT SLIGHTLY SLOWED DOWN BUT SHE HIT 2 GUARD RAILS AND THEN CRASHED INTO THE CINDERBLOCK WALL DESTROYING THE FRONT BUMPER, BOTH FRONT FENDERS, HEADLIGHTS AND THE INTERNAL ALUMINUM BUMPER WAS CRUSHED AS IT WAS DESIGNED TO DO. THE AIR BAGS DID NOT GO OFF BUT SHE WAS NOT HURT. SHE SAID THE CAR SPED UP WHILE THE BRAKES WERE DEPLOYED. ALSO, AFTER SHE HIT THE WALL SHE TRIED TO PUT THE CARD IN REVERSE BUT SHE HAD TO PUT IT IN NEUTRAL TO ACTUALLY GO IN REVERSE. THE CAR IS AT THE MECHANIC BEING FIXED AT THIS TIME BUT I AM CONCERNED ABOUT THIS SPEEDING UP INSTEAD OF STOPPING WHEN THE BRAKES ARE APPLIED... THIS IS NOT A GOOD THING AND THE INSURANCE COMPANY SAID IT WAS UP TO ME TO FIND THE CAUSE. SOMEONE FROM CADILLAC OR NHTSA NEEDS TO COME AND LOOK AT THIS BEFORE THE CAR IS FIXED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10515284June 5, 2013
AIR BAGS
WHEN THE CAR IS STARTED THE SERVICE AIR BAG LIGHT STAYS ON. I HAVE TO SHUT THE CAR OFF AND EXIT THE CAR RE-ENTER RE-SEAT MYSELF AND MY PASSENGER(WIFE) SEVERAL TIMES. SOMETIMES THE ERROR GOES AWAY AND SOMETIME IT DOES NOT. THIS CAR HAS THE SAME PROBLEMS THE 2007 CADILLAC CTS HAD AND THERE WAS A RECALL. THESE CARS MAY HAVE THE SAME AIR BAGS AS THE AFORE MENTIONED CTS. THE INTERNET FORUMS TALK OF THIS SAME PROBLEM FOR THE STS. HTTP://WWW.CADILLACFORUMS.COM/FORUMS/CADILLAC-STS-FORUM-2005-THROUGH-2012/221597-SERVICE-AIRBAG-LIGHT.HTML SERVICE AIRBAG WARNING LIGHT 10 POST APRIL 11, 2013 SERVICE AIRBAG LIGHT 8 POST SEP 23,2012 RED AIRBAG LIGHT STAYS ON!? 5 POST FEB 3, 2010 SERVICE AIR BAG 13 POST NOV 24, 2008 JUST GOOGLE "CADILLAC STS SERVICE AIRBAG LIGHT". IF THERE IS THIS MUCH BEING SAID OUT THERE HOW MANY MORE HAVE JUST GONE TO THEIR DEALERS AND HAD THE PROBLEM FIXED? THIS IS A VERY SERIOUS ISSUE. THE DEALER TELLS ME THIS MESSAGE STATES THAT THE AIR BAG WILL NOT DEPLOY. IF THE AIR BAG SYSTEMS USED IN THE 2007 CTS (RECALLED) ARE THE SAME AS USED IN THE 2007 STS, THE RECALL SHOULD HAVE INCLUDED THE 2007 STS. JUST MY THOUGHT PLEASE HELP THANK YOU IN ADVANCE *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508324April 15, 2013
ENGINE
CAR SHUTS OFF WHILE DRIVING HAPPEN 4 TIMES IT STARTS UP GO ABOUT HALF A MILE SHUTS OFF AGAIN AFTER 4 TIMES IT WAS OK UNTIL ABOUT A MONTH LATER IT HAPPEN AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10506077April 12, 2013
POWER TRAIN
VEHICLE HAD BEEN EXPERIENCING TRANSMISSION "SHUDDER". ON HIGHWAY APPEARED TRANSMISSION 'JUMPED OUT OF GEAR AND BEGAN SHIFTING" VEHICLE TAKEN TO DEALER AND DEALER ADVISED OF TSB #060730020 & 060730030 TO WHICH GM HAS ADDED THAT IF VEHICLE IS OVER CERTAIN MILEAGE (APPROX 42000) THEN TORQUE CONVERTER IS REPLACED AND FLUIDS CHANGED. DEALER ADVISES TORQUE CONVERTER HAS FAILED, NO ASSISTANCE COMING FROM DEALER OF MANUFACTURER-REPAIR COST IS IN EXCESS OF $5000 THIS IS A KNOWN PROBLEM PARTICULAR TO THESE VEHICLES AND GM HAS HAD NUMEROUS COMPLAINTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505490April 3, 2013
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), FUEL SYSTEM, GASOLINE
THE ENGINE SHUT OFF WHEN I WAS DRIVING ON A SIDE STREET AT 20 MPH, AND ALSO SHUT OFF 5 TIMES AS I WAS DRIVING ON THE HIGHWAY AT 65 MPH. THE CLUSTER PANEL TURNED OFF, BUT THE RADIO STAYED ON. THE ODOMETER SHOWED A MESSAGE ENGINE CONTROL MODULE (ECM). I PULLED OVER, PUT THE CAR IN PARK, AND RESTARTED THE VEHICLE EACH TIME. THE CADILLAC DEALERSHIP SAID THAT REAR AXLE PINION SEAL WAS THE ONLY RECALL FOR MY STS, BUT I AM EXPERIENCING NHTSA CAMPAIGN NUMBER: 06V020000 , AND NHTSA CAMPAIGN NUMBER: 06V007000 ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505058March 25, 2013
EXTERIOR LIGHTING
#1 THE ABOVE MENTIONED VEHICLE WAS PURCHASED IN CHICAGO ON DECEMBER 22, 2009. THE ODOMETER READ 29,832 MILES. WHEN THE CAR WAS DRIVEN BACK TO MARYLAND, A MARYLAND VEHICLE INSPECTION WAS REQUIRED. THE HEADLIGHTS FAILED THE INSPECTION. #2 OVER THE PAST TWO YEARS, CONDENSATION BUILT UP INSIDE BOTH THE HEADLIGHTS. IN THE PAST MONTH, I NOTICED THERE WAS ONE INCH OF WATER IN THE DRIVER SIDE HEADLIGHT. THE WATER HAS NOW SHORTED OUT THE LIGHT. I BELIEVE THIS PROBLEM IS A DEFECT AND I HAVE READ SIMILAR COMPLAINTS ON CAR FORUMS ON THE INTERNET. CADILLAC WILL NOT COVER THE COST OF THE REPAIR BECAUSE THE CAR NOW HAS 63,000 MILES. I AM ON A FIXED INCOME AND CANNOT AFFORD THE COST OF THE REPAIR WHICH CADILLAC QUOTED @ $1250.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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