Cadillac SRX Complaints

3,266 consumer complaints on file.

#11317188March 10, 2020
EXTERIOR LIGHTING
HEADLIGHT SO DIM COULD NOT DRIVE AT NIGHT. HAVE TRIED REPLACING BULBS BUT NOT REALLY HELPING. I FEEL THIS IS A DEFECT IN THE HEADLIGHT AND CADILLAC SHOULD PUT OUT A RECALL. DOING RESEARCH I HAVE FOUND MANY MANY COMPLAINS ABOUT THE SAME THING AND EVEN A CLASS ACTION SUIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317241March 10, 2020
SERVICE BRAKES
HAD TO COME TO A SUDDEN STOP, THE BRAKE PEDDLE AFTERWORDS GOES DOWN TO THE FLOOR WITH LITTLE STOPPING PRESSURE. HAS HAPPENED AT RANDOM ON OTHER OCCASIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317309March 10, 2020
EXTERIOR LIGHTING
WATER COLLECTS ON THE INSIDE OF THE SEALED HEADLIGHTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317063March 9, 2020
SERVICE BRAKES
THE BRAKES RANDOMLY FAIL. WHEN DEPRESSING THE BRAKE, IT WILL BE SPONGY AND THE PEDAL WILL GO ALL THE WAY TO THE FLOOR WITHOUT FULLY STOPPING THE CAR. IF THE BRAKES ARE PUMPED, THEY USUALLY RETURN TO NORMAL. WHEN RESEARCHING THIS ONLINE, IT BECAME APPARENT THAT THIS IS A COMMON PROBLEM, AND AFTER SPEAKING TO CADILLAC, MY IMPRESSION IS THAT THEY ARE NOT PROACTIVELY TRYING TO SOLVE THIS POTENTIALLY LIFE THREATENING DESIGN FLAW.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11317064March 9, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLAMPS LOW BEAM FAILED TO PROVIDE ADEQUATE LIGHTING FOR SAFE DRIVING. THE CONTACT STATED THAT IT WAS DIFFICULT TO SEE IN FRONT OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317116March 9, 2020
EXTERIOR LIGHTING
MOISTURE ACCUMULATION IN HEADLAMPS AND CAUSING THEM TO GO VERY DIM, HAVE TO DRIVE WITH THEM ON HIGH BEAMS BECAUSE I CAN'T AFFORD TO PAY OUT OF MY POCKET BY MAY 28, 2020, AND WAIT ON REFUND, AND IT COST MORE THAN THE SETTLEMENT LETTER WILL ALLOW! THAT IS SIMPLY NOT RIGHT!!! WHY SHOULD WE HAVE TO PAY OUT OF OUR POCKETS AND LOOSE MONEY ON A PROBLEM THAT GM HAS KNOWN ABOUT SINCE 2010 AND DONE NOTHING ABOUT UNTIL THEY ARE SUED AND THEN THEY ARE STILL NOT TRULY RECTIFYING THE PROBLEM FOR THOSE WHO CANNOT AFFORD TO HAVE IT FIXED NOR PAY OUT OF THEIR POCKET FOR THE DIFFERENCE IT WILL COST THEM TO HAVE IT REPAIRED? THIS HAS AFFECTED APPROXIMATELY 300,000 CADILLAC SRXS NATION WIDE AND GM IS NOT WILLING TO DO A RECALL ON THEIR OWN! THEREFORE SOME PEOPLE ARE HAVING TO RIDE AROUND I SAFELY WITH THEIR HIGH BEAMS ON, IN WHICH COULD POTENTIALLY CAUSE AN ACCIDENT AND INJURE OR POSSIBLY CAUSE DEATH TO THEMSELVES OR OTHERS!!! GM SHOULD BE MADE TO DO A RECALL TO RECTIFY THIS PROBLEM!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316897March 8, 2020
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
A WARNING LIGHT ON THE CUE SYSTEM HAS LOCKED AND WILL NOT WORK. THIS IS A SAFETY HAZARD WHILE DRIVING. THE VEHICLE WAS MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316740March 7, 2020
EXTERIOR LIGHTING
NOTHING HAS HAPPENED YET TO ME. I AM REQUESTING AN INVESTIGATION FOR A RECALL ON THE CADILLAC SRX 2010-2015 FOR FAULTY HEADLIGHTS. MY HALOGEN HEADLIGHTS HAVE MOISTURE ACCUMULATIONS WHICH DIM MY LIGHTS IN THE DARK. ANOTHER CONCERN IS WHAT IF THE LIGHTS SHORT OUT DUE TO THE MOISTER WITHIN THE HEADLIGHTS WHILE SOMEONE IS DRIVING. THIS IS A CLEAR DANGER THAT GM HAS ALREADY ADMITTED TO WITH THE CADILLAC SRX YEARS 2010-2015. I JUST RECEIVED A LETTER FROM GM STATING THEY WOULD COVER $800.00 PER HEADLIGHT; I MUST PAY THE MONEY UP FRONT AND GET REIMBURSED FROM GM. THE CADILLAC DEALERSHIP QUOTED A REPLACEMENT COST OF $3,393.50 THIS MORNING 3/7/2020. THE DEADLINE DATE FOR REPAIRS IS 5/28/2020. I AM ASSUMING THIS IS FROM A CLASS ACTION LAWSUIT, WHICH FAVORS GM AND LEAVES THE CONSUMERS AND DRIVERS WITH ALL THE RISK. THIS IS A SAFETY ISSUE FOR ANYONE DRIVING IN POOR CONDITIONS OR IN THE DARK. I DO NOT HAVE CAR CRASH STATISTIC; HOWEVER, THIS IS A FAULTY DESIGN THAT SHOULD BE COVERED 100% BY A GM RECALL. NOT EVERYONE CAN PAY FOR THIS UP FRONT AND/OR COVER THE ADDITIONAL UNCOVERED COST. HOW MANY PEOPLE WILL BE PLACED IN DANGER AND/OR LOSS OF LIFE IN A CRASH CAUSED BY THE FAULTY HEADLIGHTS. IS THERE ANYTHING THAT CAN BE DONE FOR GM TO COVER THE COST 100% AND HELD ACCOUNTABLE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316796March 7, 2020
EXTERIOR LIGHTING
HEAD LIGHTS STOP WORKING VERY DIM WHILE DRIVING AND PARKEDU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316678March 6, 2020
UNKNOWN OR OTHER
MY HEADLIGHTS DO NOT PROVIDE ENOUGH LIGHT TO BE SAFE. I CANNOT SEE WHEN THEY ARE ON THE LOW BEAM, AND OTHERS FLASH THEIR LIGHTS AT ME AS IF TO SAY THEY CAN'T SEE ME EITHER. I CAN SEE WELL WHEN THE HIGH BEAMS ARE ON, THEN ONCOMING TRAFFIC FLASHES THEY ARE TOO BRIGHT AND BLINDING THEM. I HAVE SEEN NUMEROUS REPORTS OF THIS ISSUE FOR THIS VEHICLE ON THE INTERNET. I REPORTED IT TO THE CADILLAC DEALER, AND THEY DIDN'T EVEN RETURN MY CALL AS THEY SAID THEY WOULD. DON'T IGNORE THE PROBLEM. SOMEONE COULD GET KILLED. THIS IS NOT AN ISOLATED INCIDENT. I CANNOT PROVIDE ANY DATE BECAUSE IT IS ALWAYS LIKE THIS. I LIVE IN A RURAL AREA, AND NEED GOOD HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316503March 6, 2020
EXTERIOR LIGHTING
THE SRX HEADLAMPS ARE SO DIM WHEN DRIVING AT NIGHT THAT IT IS DANGEROUS. WHEN DRIVING IT DOES NOT EMIT ENOUGH LIGHT TO SEE THE ROAD AND WHEN CARS ARE COMING TOWARDS YOU BECAUSE THERE ARE NO LIGHTS EMITTING G FROM MY VEHICLE OR BLINDS YOU FROM SEEING THE ROAD. THIS IS A KNOWN PROBLEM AND GM REFUSES TO ACCEPT OWNERSHIP. THEY FINALLY SENT LETTERS TO OWNERS ON FLORIDA THAT THE KNOW THE HAVE AN ISSUE BUT NOW WANTS THE CONSUMER TO PAY OUT OF POCKET AND SUBMIT A CLAIM. THIS IS UNFAIR AND DANGEROUS MANY PEOPLE DO NOT HAVE AN EXTRA 1600 DOLLARS LAYING AROUND. GM SHOULD BE MADE TO ISSUE A RECALL AND PAY FOR THEIR POOR PART ISSUES WITH THEIR PRODUCT NOT THE OTHER WAY AROUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316584March 6, 2020
EXTERIOR LIGHTING
HEADLIGHTS ARE DIM DUE TO KNOWN DEFECT. THE LIGHTS ALLOW MOISTURE TO ENTER AND CORRODE THE COMPONENTS AND FOG AND/OR DISCOLOR THE LENS WHICH CAUSE THE HEADLIGHTS TO BE DIM AND DANGEROUS. IN MY CAR SPECIFICALLY, THE FRONT ASSEMBLY PROJECTOR LENS IS DISCOLORED CAUSING THE HEADLIGHTS TO BE DIM WHICH MAKE IT DIFFICULT TO SEE AT NIGHT. THIS IS A CONSTANT ISSUE WHEN USING THE LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316222March 5, 2020
ENGINE, EXTERIOR LIGHTING
2010 CADILLAC SRX:VEHICLE IDLE ROUGH AND KILLING I GET A ENGINE SHUT OFF MESSAGE AND CODES P0017 POPS UP I TAKE TO DEALERSHIP AND I AM TOLD IT'S MY TIMING CHAIN THAT NEEDS TO BE REPLACE VEHICLE IS STILL IN GREAT CONDITION I GOT AN OIL CHANGE THE DAY BEFORE INCIDENT PURCHASED THE VEHICLE 4 YEARS AGO .I DID RESEARCH AND FOUND THAT I AM NOT THE ONLY PERSON THAT'S HAVING THIS PROBLEM A RECALL NEEDS TO BE DONE ON TIMING CHAIN.IT WILL COST ME 2800 TO FIX VEHICLE IS STILL LIKE NEW BESIDES TIMING CHAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316308March 5, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLAMPS ON THE VEHICLE FAILED TO ILLUMINATE AS DESIGNED. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION TO HAVE THE HEADLAMPS INSPECTED BY AN AUTHORIZED DEALER. THE VEHICLE WAS TAKEN TO HARVEY'S GM CHEVROLET CADILLAC BUICK LOCATED AT (1500 TYLER AVE, RADFORD, VA 24141) WHERE THE CONTACT WAS INFORMED THAT THE MANUFACTURER WOULD ONLY COVER A PARTIAL COST FOR THE HEADLIGHT REPAIR. THE MANUFACTURER WAS NOTIFIED AND A CASE WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316390March 5, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE FRONT HEADLIGHTS WERE DIM DUE TO MOISTURE BUILD UP IN THE HEADLIGHT ASSEMBLY. THERE WERE NO WARNING LIGHTS. THE CONTACT TOOK THE VEHICLE TO JOSEPH CADILLAC 7600 INDUSTRIAL RD, FLORENCE, KY 41042, WHERE THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY OUT OF POCKET FOR THE REPAIR. THE CONTACT STATED THAT A LETTER WAS RECEIVED IN REGARD TO THE ISSUE AND THE VEHICLE WAS INSPECTED BY AN UNKNOWN DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315962March 4, 2020
ELECTRICAL SYSTEM
THE HEADLAMPS ARE DIM DUE TO CONDENSATION IN THE HEADLIGHT HOUSINGS. THERE SHOULD BE A RECALL ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316005March 4, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER, EXTERIOR LIGHTING
(1) REAR HATCH CANNOT BE OPENED MANUALLY, SENSOR SHORTED OUT DUE TO DESIGN FLAW ALLOWING WATER TO COME IN CONTACT WITH SENSOR. THIS IS A SAFETY ISSUE IN THE EVENT OF A FIRE.NO WAY TO EXIT THE VEHICLE FROM THE REAR. NO SAFETY RELEASE. (2) HEADLIGHTS POOR DESIGN , CONDENSATION BEHIND FRONT HEADLIGHTS MAKING IT IMPOSSIBLE TO SEE AT NIGHT. (3) SUNROOF DRAIN LINE TOO SHORT, DESIGN ISSUE. WATER COLLECTS FROM ROOF DRAIN AND LEAKS INTO PASSENGER FLOOR. WHEN THIS LINE BECOMES DISLODGED. DRAIN LINE IS ABOUT 2 INCHES TOO SHORT. CADILLAC KNOWS ABOUT THE PROBLEM BUT WILL DO NOTHING TO FIX IT. AGAIN ANOTHER $1000.00. THE FRONT DASH DASH NEEDS TO BE REMOVED TO FIX THIS. CADILLAC IS AWARE OF ALL THESE ISSUES AND REFUSES TO MAKE CORRECTIONS, THESE ARE ALL COMMON PROBLEMS NOT JUST MY VEHICLE BUT EVERY OTHER SRX FROM 2010 TO 2015. I'VE BEEN TO THE DEALER ON NUMEROUS OCCASION AND ALL I'VE GOTTEN WAS IT WILL COST X AMOUNT OF DOLLARS TO FIX IT. THEY RECENTLY SENT OUT A REPAIR FORM FOR THE HEADLIGHT ISSUE , BUT REQUIRE YOU TO PAY UP FRONT AND HOPEFULLY YOU'LL GET YOUR MONEY REIMBURSED AFTER FILLING OUT MULTIPLE FORMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316010March 4, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS IN MY 2014 CADILLAC SRX ARE SO DIM IT HAS BECOME VERY DANGEROUS TO DRIVE AT NIGHT. I AM NOT ABLE TO SEE SOMETHING OR SOMEONE ON THE SIDE OF THE CAR NOR 2 MAYBE 3 FEET PASS THE FRONT BUMPER OF THE CAR AT NIGHT ON THE HIGHWAY OR STREETS. I'M DRIVING TRULY ON SOMEONE ELSE'S CAR LIGHTS AGAINST THE ROAD. CADILLAC HAVE PROVIDED A LETTER TO CUSTOMERS TO SUBMIT A CLAIM TO REPLACE THE HEADLIGHTS STATING A SMALL NUMBER OF SRX MODELS...YEA RIGHT DANGEROUS IS DANGEROUS... CAN REPLACE LIGHTS DUE TO MOISTURE..ETC..ETC.. HOWEVER, THEY ARE ONLY PROVIDING A CAP ($800 PER HEADLIGHT) OF WHAT THEY WOULD PAY. AFTER TAKING IT TO A CADILLAC DEALER THEY ARE CHARGING CUSTOMERS WAY OVER THE CAP AND WE HAVE TO PAY FOR SOMETHING THAT SHOULD HAVE BEEN RECALL STATUS IN THE FIRST PLACE. MY CAR IS A 2014 WITH ABOUT 59500 MILES NOW AT THE TIME OF THIS COMPLAINT. AFTER TAKING IT TO THE DEALER TODAY 3 MAR 2020, I WAS TOLD THAT THE SAME MODEL HEADLIGHT WOULD BE INSTALL BACK INTO MY VEHICLE MEANING IN ABOUT 2 YEARS OR LESS I WOULD BE PLACE WITH THE SAME PROBLEM AND HAVE TO PAY OUT OF POCKET AGAIN. I AM NOT SURE WHAT VEHICLES YOU ALL ARE TESTING AND SAW THAT THESE SRXS HEADLIGHT ARE MEETING HEADLIGHT SAFETY STANDARD. I RECOMMEND YOU REEVALUATE THIS SITUATION AND CHARGE GM CADILLAC TO PUT A RECALL ON ALL THE VEHICLES THEY STATED WOULD HAVE AN ISSUE WITH OUR HEADLIGHTS. P.S. THE MORE I DRIVE MY CAR AT NIGHT THE WORST THE HEADLIGHTS HAVE BECOME. THIS IS THE FIRST I HAVE SUBMITTED A COMPLAINT OF A VEHICLE BEFORE BUT THIS IS NOT GOOD. THANK YOU IN ADVANCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316156March 4, 2020
SERVICE BRAKES
WHILE DRIVING , IF I SLIDE ON ICE , MUD OR GRAVEL WHILE DRIVING , THE BRAKE PEDAL PULSES THEN GOES ALMOST TO THE FLOOR THEN IT COMES BACK UP TO NORMAL PEDAL POSITION AND IF YOU PRESS IT TO SLOW DOWN THE PEDAL IS SPONGY AND GOES ALMOST TO THE FLOOR WITH VERY LITTLE STOPPING POWER. AFTER CAR SITS PARKED IT SEEMS TO REPAIR ITSELF. REPAIRING ITSELF MIGHT TAKE A COUPLE HOURS OR ONE TO TWO DAYS. I AM UNABLE TO DRIVE THIS CAR WHEN BRAKES FAIL. I JUST KEEP CHECKING FOR WHEN MY BRAKES COME BACK, THEN I DRIVE. THIS HAS NOW HAPPENED 4 TIMES IN 2 YRS. THE CADILLAC TECHNITIONS ARE UNABLE TO FIND PROBLEM. NO CODES SHOWING IN DIAGNOSTIC TESTING. PLEASE HELP ME FIGURE OUT WHAT'S WRONG. THIS CAR IS A BIG SAFETY HAZARD. IT NEEDS SOLVED AND FIXED. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315893March 3, 2020
EXTERIOR LIGHTING
THE HEADLAMPS ON THE 2016 SRX HAVE A DESIGN DEFECT. THE LENS ON THE LOW BEAMS CLOUD OVER AND DIMINISH THE LIGHT TO THE POINT THAT THE VEHICLE IS USABLE AT NIGHT ONLY WITH HIGH BEAMS ON ALL THE TIME. CADILLAC REPORTS THAT BRAND NEW LENS' ONLY LAST 1 TO THREE YEARS. THE COST TO REPLACE IS APPROXIMATELY $1600 . THIS IS A RECURRING COST AND CREATES A SAFETY HAZARD .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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