Cadillac SRX Complaints

3,266 consumer complaints on file.

#11319665March 29, 2020
SERVICE BRAKES
BRAKES STIFF WHEN PRESSED ON, BUT WON'T SLOW DOWN RIGHT AWAY. HAVE TO PUSH HARD REALLY FAST TO COME TO QUICK STOP. USUALLY AFTER JUST STARTING UP THE VEHICLE AND BEGINNING TO BACK UP. SINCE I PURCHASED IT (USED) IN JULY 2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319666March 29, 2020
ENGINE
CAR DOESN'T WANT TO START RIGHT AWAY. ALMOST LIKE IT ISN'T GETTING GAS RIGHT AWAY. HAVE TO PUSH GAS PEDAL TO GET IT TO "REV" UP. WILL IDLE FUNNY WHEN AT STOPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319580March 28, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE CADILLAC CUE SYSTEM BECOMES NON RESPONSIVE WHICH DOES NOT ALLOW YOU TO CONTROL MOST THINGS WHICH ARE ELECTRONICALLY CONTROLLED FROM THAT SYSTEM WHICH IS THE RADIO, AIR CONDITIONING SYSTEM, AND OTHER SYSTEMS. YOU DO NOT HAVE TO BE IN MOTION TO USE THIS SYSTEM. THE SYSTEM DEVELOPED SMALL CRACKS ALL OVER WHICH START FROM THE CORNERS AND THE DEALERSHIP REFUSES TO FIX THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319372March 26, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE BEAM FROM THE FRONT HEADLAMPS WERE INADEQUATE FOR SAFE DRIVING IN LOW LIGHT CONDITIONS. TOWN & COUNTRY CAR AND TRUCK CENTER, INC. LOCATED AT (30 CRAFT DR, ALAMOSA, CO 81101) AND CADILLAC OF SANTA FE LOCATED AT (4450 CERRILLOS RD, SANTA FE, NM 87507) WERE CONTACTED AND AN ESTIMATE WAS PROVIDED FOR THE REPAIRS. THE CONTACT ALSO RECEIVED A CUSTOMER SATISFACTION LETTER THAT OFFERED TO PAY A PORTION OF THE COST OF THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 131,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319218March 25, 2020
EXTERIOR LIGHTING
UNABLE TO DRIVE VEHICLE AT NIGHT DUE TO MALFUNCTIONING LOW BEAM HEADLIGHTS. THEY APPEAR TO BE ON BUT ONLY PRODUCE AN EXTREMELY DIM LIGHT. SO DIM IT'S AS IF THEY ARE NOT ON AT ALL. THIS FORCES YOU TO USE HIGH BEAMS WHICH BLINDS ONCOMING TRAFFIC. EXTREMELY DANGEROUS AND APPARENTLY A PROBLEM FOR MOST SRX OWNERS. AMAZINGLY THERE IS NO RECALL FOR THIS DEADLY MECHANICAL FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319096March 24, 2020
UNKNOWN OR OTHER
THE TRUNK OF MY CAR IS NOT ACCESSIBLE. ONE DAY THE KEY FOB STOPPED WORKING. THE BUTTON ON THE DOOR GIVES NO ACCESS AS WELL. I'VE HEARD THERE WAS ONCE A RECALL ON THIS ISSUE BUT IT HAS EXPIRED. I HAVE NO ACCESS TO MY SPARE TIRE!! HOW CAN A RECALL EXPIRE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318997March 23, 2020
EXTERIOR LIGHTING
DRIVING AN JUST DIM ON IT ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319043March 23, 2020
ELECTRICAL SYSTEM, POWER TRAIN, VISIBILITY/WIPER
FRONT HEADLIGHTS ARE LOW BEAM AND MAKE IT DIFFICULT TO DRIVE AT NIGHT. YOU CAN ONLY SEE A FEW FEET IN FRONT OF THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318894March 21, 2020
ELECTRICAL SYSTEM, VISIBILITY/WIPER, UNKNOWN OR OTHER
I HAVE COMPLAINED TO CADILLAC ABOUT MY HEADLIGHTS HAVING CONDENSATION WHICH LEADS TO THEM INTERMITTENTLY TURNING OFF. IT'S ILLEGAL TO DRIVE WITHOUT HEADLIGHTS AT NIGHT IN WA STATE AND IT'S DANGEROUS. ON 2/28/20, CADILLAC SENT ME A LETTER ACKNOWLEDGING THAT'S THE 2010, 2011, 2012, 2013, 2014, AND 2015 SRX MAY EXPERIENCE ISSUES THAT COULD CAUSE MOISTURE TO ACCUMULATE IN THEIR HEADLAMPS CAPSULE AND CAUSE HALOGEN HEADLIGHTS TO BECOME DIMMER OVER TIME. THEY STATE IN THE LETTER THAT THEY WILL ONLY REIMBURSE UP TO $1,600 FOR THE REPAIR. THE REPAIR IS $2,600. THEN THEY SAID THE CLAIM FORM HAS TO BE SUBMITTED BY MAY 28, 2020. NONE OF THE DEALERSHIPS HAVE THE HEADLIGHTS BECAUSE THEY ARE ON BACK ORDERS. THEY TOLD ME THEY MAY NOT GET THE HEADLIGHTS BY THAT TIME. IN OTHER STATES LAWSUITS HAVE BEEN FILED WHERE CADILLAC DID NOT WIN. IN THOSE LAWSUITS IT WAS NOTED THAT CADILLAC WAS AWARE OF THIS DEFECT AND IGNORED IT. I'M ASKING THAT YOU PLEASE ORDER CADILLAC TO ISSUE A RECALL. IT'S THE RIGHT THING TO DO AND IT'S A SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318789March 20, 2020
UNKNOWN OR OTHER
I WAS ON AN INCLINE (DRIVEWAY) AT A RESTAURANT WHEN MY VEHICLE ROLLED BACKWARDS WHILE IN DRIVE ALMOST HITTING THE VEHICLE BEHIND ME. I NOTICED IT DOING THE SAME THING IN DRIVEWAYS WITH A SLOPE AND APPROACHING LIGHTS WITH HILLS. WHEN PRESSING ON THE BRAKE PEDAL ON A SLOPE, SUCH AS A HIGHWAY RAMP THE TRUCK ROLL BACKWARDS WHEN RELEASING THE BRAKE PEDAL. THIS IS VERY DANGEROUS AND SCARY AT THE SAME TIME. I HAVE HEARD OF OTHER PEOPLE SAYING THEIR VEHICLE WITH THIS MAKE AND MODEL DOING THE SAME THING. DURING THE RESTAURANT INCIDENT THE PEOPLE BEHIND ME WAS SO IRATE THINKING I WAS JUST BACKING UP ON THEM. IT REMINDED ME OF HAVING A VEHICLE WITH A STICK SHIFT WHEN REMOVING YOUR FEET OFF OF THE BRAKE TO PRESS ON THE GAS AND IT GOING IN REVERSE INSTEAD OF GOING FORWARDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318790March 20, 2020
ELECTRICAL SYSTEM
Q SCREEN CRACKED AND SPREADING, RADIO GLITCHES FREEZES JUMPS AND QUIVERS ON STATIONS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318762March 20, 2020
ENGINE, SUSPENSION, ELECTRONIC STABILITY CONTROL (ESC)
THERE ARE 7 RECALLS ON THIS VEHICLE AND THE MECHANIC VERIFIES THAT NONE OF THE RECALLS HAVE BEEN PERFORMED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318725March 19, 2020
EXTERIOR LIGHTING
DEFECTIVE HEADLIGHT LAMPS,HAVE DRIVE WITH HIGH BEAM LIGHTS ON AT NIGHT,GENERAL MOTORS NEGLECTING TO RECALL THIS SAFETY VIOLATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318583March 18, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE DOWNSHIFTED AND SHUDDERED. THE CONTACT ALSO STATED THAT WHILE ACCELERATING THE VEHICLE SHUDDERED ABNORMALLY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TOWED TO ORR CADILLAC LOCATED AT (8750 BUSINESS PARK DR, SHREVEPORT, LA 71105) WHERE IT WAS CONFIRMED THAT THE TRANSMISSION WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317930March 13, 2020
EXTERIOR LIGHTING
LOW BEAM LIGHTING IS ALMOST NON-EXISTENT.....THEY KNOW IT IS AN ISSUE AND HAVE OFFERED TO REPAIR-- REIMBURSEMENT ONLY--WITH 3-4 MONTHS TO REIMBURSE AN AVERAGE REPAIR OF $1500.......
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317716March 12, 2020
EXTERIOR LIGHTING
CADILLAC SENT ME A LETTER ADVISING THAT MY CAR MAY HAVE AN ISSUE WITH MOISTURE IN THE HEADLIGHTS. THEIR PROPOSED SOLUTION IS TO HAVE ME PAY MY DEALER JUST TO INSPECT THE CAR, THEN PAY THE DEALER TO REPLACE THE HEADLIGHTS IF NECESSARY, THEN FILE A CLAIM FOR REIMBURSEMENT FROM CADILLAC, WHICH THEY MAY OR MAY NOT APPROVE. MY DEALER CONFIRMED THAT PROCESS AND TOLD ME THAT MY OUT OF POCKET COST WOULD BE ABOUT $1,700.00. SHOULDN'T THIS BE SAFETY RECALL THAT CADILLAC WOULD FIX WITHOUT ME HAVING TO PAY FIRST AND THEN WAIT FOR MONTHS TO POSSIBLY BE REIMBURSED? THANKS FOR YOUR ASSISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317727March 12, 2020
EXTERIOR LIGHTING
I RARELY DRIVE AT NIGHT, BUT WHEN I DO THE LOW BEAM HEADLIGHTS ARE SO DIM I CANNOT SEE ANYTHING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317754March 12, 2020
UNKNOWN OR OTHER
THE POWER LIFTGATE ON MY 2012 CADILLAC SRX DROPPED (CLOSED) ALL BY ITSELF WITH NO WARNING WHILE I WAS PUTTING GROCERIES IN TO THE CARGO STORAGE AREA. IT CAME DOWN VERY HARD HITTING MY NECK AND SHOULDER AND KNOCKED ME TO THE GROUND. I HAD USED THE POWER BUTTON ON THE KEY FOB WHILE STANDING IN THE PARKING LOT NEAR THE BACK OF THE CAR. THE GATE WENT UP NORMALLY BUT JUST AS I BENT OVER TO PUT THINGS IN, THE GATE CAME BACK DOWN ON ME. I MADE AN APPOINTMENT WITH A DEALER TODAY TO HAVE IT LOOKED AT BUT WANTED TO REPORT THIS IN HOPES OF SPARING SOMEONE ELSE FROM MORE SERIOUS INJURY IN THE FUTURE. I DON'T HAVE ANY DOCUMENTATION TO SUBMIT TODAY BUT MAY HAVE AFTER MY DEALER APPOINTMENT WHICH IS 3-17-20.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11317786March 12, 2020
EXTERIOR LIGHTING
MY HEADLIGHTS HAVE CONDENSATION AND ARE VERY DIM. THEREFORE, AT NIGHT IT IS VERY DIFFICULT TO DRIVE DUE TO THE DIMNESS. NOW, CADILLAC WANTS ME TO PAY UPFRONT FOR THE REPAIRS WHICH INCLUDES A DIAGNOSTIC TO BE DONE BY A CERTIFIED CADILLAC TECHNICIAN. I HAVE NO PROBLEM WITH HAVING CADILLAC DOING THE WORK BUT, I DO NOT THINK I SHOULD HAVE TO PAY UPFRONT. MY HUSBAND AND I ARE BOTH RETIRED AND ON A FIXED INCOME SO $1,500 IS A LOT OF MONEY FOR A PROBLEM THAT CADILLAC KNEW ABOUT FROM THE BEGINNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317675March 12, 2020
SERVICE BRAKES
BRAKES GIVE OUT WHEN PRESSED A HARD WHILE IN MOTION TO COME TO A STOP. WHILE STOPPED BRAKE PEDAL WILL GO ALL THE WAY TO THE FLOOR AND BRAKES DO NOT ENGAGE.HAVE TO PUMP BRAKE PEDAL CONTINUOUSLY WHILE STOPPED TO REGAIN PRESSURE OR WHILE IN MOTION BRAKES DO NOT ENGAGE. OCCURS ON STREET, HIGHWAY. WILL OCCUR WHILE BRAKING AFTER HITTING A POTHOLE AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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