Cadillac SRX Complaints

3,266 consumer complaints on file.

#10908398September 21, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE HEADLIGHT HAS CONDENSATION AND LOW BEAM WHICH IS A SAFETY HAZARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908401September 21, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE HEADLIGHT ASSEMBLY HAS CONDENSATION AND THE LOW BEAM LIGHT IS BARELY VISIBLE AT NIGHT THIS IS A SAFETY HAZARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908569September 21, 2016
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS HAD CONDENSATION AND WOULD OCCASIONALLY FLASH ON AND OFF. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT HOUSING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907149September 16, 2016
AIR BAGS
TL* THE CONTACT OWNED A 2006 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HIT A CURB AND DROVE INTO A BUILDING. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,814. UPDATED 10/26/16*LJ *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10906935September 15, 2016
ENGINE
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906258September 13, 2016
ELECTRICAL SYSTEM
HAD TO REPLACE MY 2013 SRX BATTERY THEN NOT LONG AFTER MY CUE SYSTEM FROZE UP I TOOK IT TO CADILLAC DEALER AS IT CONTROLS HEAT/AIR/RADIO/ETC. ANOTHER MECHANIC THOUGHT AN UPDATE WOULD WORK BUT NOPE THE ONE GUY SAID CENTER STACK NEEDS TO BE REPLACED ANOTHER SAID HMI MODULE (SAME DEALERSHIP) A $1500.00 REPAIR BUT THEY CAN'T GET THE PART IT'S ON BACK -ORDER . CAR HESITATES WHEN ACCELERATING .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905779September 12, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING 2 MPH, THE BRAKES MALFUNCTIONED. THE VEHICLE WAS TAKEN TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905192September 10, 2016
EXTERIOR LIGHTING
DESIGN AND REPAIR OF DAYTIME RUNNING LIGHTS (DRL) IS SO POOR THAT ONE IS TEMPTED TO DISCONNECT THEM. THE DRL BULB IS THE SAME AS THE TURN SIGNAL BULB. EVIDENTLY, THE HOUSING FOR THIS BULB WAS DESIGNED IN PLASTIC, AS IS COMMON WITH MANY LIGHT HOUSINGS. HOWEVER, THE DESIGN FAILED TO CONSIDER THAT THE DRL IS ON WHENEVER THE CAR IS ON. OVER TIME, AND FREQUENTLY, THERE IS A PROBLEM WITH EITHER THE BULB OR THE HOUSING OR THE ASSOCIATED WIRING, DUE TO HEAT. THEN, ONE OR SEVERAL OF THE COMPONENTS MUST BE REPLACED. NOT SO BAD, EXCEPT THAT THE OVERALL LAMP HOUSING CAN ONLY BE ACCESSED BY REMOVING MULTIPLE ELEMENTS OF BODYWORK. THIS CAN BE DIFFICULT AND TIME-CONSUMING, THEN ONE GETS TO REMOVE THE ACTUAL HOUSING, WHICH IS AWKWARDLY PLACED FOR REMOVING THE RETAINING BOLTS. I HAVE OWNED MY 2004 SRX FOR THREE YEARS AND HAVE ENCOUNTERED MULTIPLE FAILURES OF THE DRL AND TURN SIGNALS. SOMETIMES THEY START WORKING AGAIN WITHOUT REPAIR, AND SOMETIMES REPAIR IS REQUIRED. THE SAFETY ISSUE IS THAT WE HAVE DRLS FOR A REASON, AND WE HAVE TURN SIGNALS FOR A REASON. THERE ARE MULTIPLE BLOGS CONTAINING SAD STORIES OF HOW HARD IT IS TO MAKE A BULB CHANGE, AND I PERSONALLY OFTEN SEE THIS MODEL BEING DRIVEN (AS I AM NOW) WITH ONLY ONE LIGHT WORKING. IN GENERAL, THIS SEEMS A VERY SAFE AND RELIABLE CAR; SEEMS THAT GM COULD HAVE DESIGNED THE BULB HOUSING OF A STURDIER MATERIAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903423September 3, 2016
WHEELS
3 OF THE 4 WHEEL BEARING/HUBS ARE BAD. NEED TO REPLACE THREE. THOUGHT IT WAS TIRES, BUT IT IS THE WHEEL BEARINGS. I HAVE 114,000 MILES ON THE VEHICLE AND NO POWER TRAIN WARRANTY NOW. HAS BEEN LIKE THIS FOR 50,000 MILES AND THOUGHT IT WAS THE TIRES I BOUGHT BECAUSE IT STARTED RIGHT AFTER NEW TIRES INSTALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10902969August 31, 2016
ELECTRICAL SYSTEM
THE PASSENGER SIDE HEADLIGHT HAS MOISTURE IN IT AND DOES NOT WORK. THIS APPEARS TO BE A COMMON PROBLEM WITH SOME OWNERS REPORTEDLY LOSING BOTH HEAD LAMPS DO TO THIS PROBLEM. EXTREMELY DANGEROUS. ONE PERSON ON THE CADILLAC FORUM REPORTED THAT THERE WERE 30,000 POST REGARDING THIS PROBLEM. GOING BACK SEVERAL YEARS. THIS APPEARS TO BE AN ONGOING DESIGN PROBLEM THAT GM REFUSES TO ACKNOWLEDGE. THE COST TO FIX IS ABOUT $1500 PER LAMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899424August 30, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE REDUCE ENGINE SPEED WARNING LIGHT ILLUMINATED AND THE VEHICLE DECELERATED INDEPENDENTLY. THE CONTACT ALSO STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ACCELERATOR PEDAL SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, HOWEVER THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,762.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899499August 30, 2016
UNKNOWN OR OTHER
I HAVE A CADILLAC SRX 2010 WITH 79K MILES. I WAS JUST INFORMED THAT I HAVE A TIMING CHAIN THAT NEEDS TO BE REPLACED. THEY TELL ME THAT BECAUSE I HAVE THE 3.0L ENGINE IT IS NOT COVERED BY THE RECALL ON THE 3.6L ENGINE. BUT THROUGH MY RESEARCH ONLINEI FIND THAT THERE IS NO DIFFERENCE IN THE TIMING CHAIN OR THE TENSIONERS. THE ISSUE IS IF MY ENGINE WERE TO SEIZE AND CAUSE THE VEHICLE TO ABRUPTLY LOOSE CONTROL SOMEONE OR MYSELF COULD BE INJURED OR DIE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10901897August 27, 2016
SERVICE BRAKES
MY BRAKES FAILED AS I WAS DRIVING THE CAR, I HAD JUST MADE A U TURN AND WAS PARKING IN A PARKING SPACE ON A CITY STREET WHEN THE BRAKES FAILED. THE PEDAL WENT TO THE FLOOR AND DID NOT STOP THE CAR. ALTHOUGH, I PUMPED THE BRAKES NOTHING HAPPENED. PRAISE THE LORD JESUS I WAS GOING VERY SLOW AS THERE WAS SEPTA BUS BEHIND ME AND CAR IN FRONT OF ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898466August 25, 2016
SUSPENSION
BEARINGS WENT OUT AND HAD TO BE REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897066August 19, 2016
UNKNOWN OR OTHER, EXTERIOR LIGHTING
CONDENSATION IN THE HEADLIGHT COVERS. CONSIDERABLY DIMS VISION WHILE NIGHT DRIVING. HIGH RISK OF LIGHTS SHORTING OR GOING OUT COMPLETELY BECAUSE OF WATER BUILD UP. REPAIRS ARE UNRESEASONABLY HIGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896506August 17, 2016
EXTERIOR LIGHTING
SUV LOW BEAM LIGHTS DON'T ILLUMINATE THE ROADWAY. DRIVING FROM FLORIDA TO MARYLAND, I WAS UNABLE TO SEE THE ROADWAY MARKINGS UNLESS THEY HAD REFLECTIVE STRIPS. RAINY WEATHER MAKES IT IMPOSSIBLE TO SEE AT ALL. ONCOMING HEADLIGHTS MAKE STAYING ON THE ROADWAY NEARLY IMPOSSIBLE. THIS DEFECT CAUSES THE DRIVER TO USE HIGH BEAMS MAKING IT DANGEROUS FOR ONCOMING TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895253August 12, 2016
AIR BAGS
AIRBAG DIDN'T DEPLOY IN AN ACCIDENT ON AUGUST 11 2016. AIRBAG IS FAULTY AND CONCERN ABOUT THE SAFETY OF THE 2005 SRC 04/01/2021: ODI # CHANGED FROM 10895442 TO 10895253 AS PART OF ROUTINE DATA CLEANUP.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10894793August 10, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE THE VEHICLE WAS PARKED, THERE WAS A DOWNPOUR OF RAIN. AFTER THE RAIN, THE TAILGATE BECAME INOPERABLE. WHILE DRIVING APPROXIMATELY 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. WHILE THE VEHICLE WAS BEING TOWED TWO DAYS AFTER THE RAIN, THERE WAS A LARGE AMOUNT OF WATER COMING FROM UNDER THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT ALL OF THE MODULES WERE WET AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894830August 10, 2016
EXTERIOR LIGHTING
PASSENGER SIDE HEADLIGHT HIGH AND LOW BEAM OUT. CONDENSATION IN LENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894634August 9, 2016
WHEELS
WHAT SOUNDED LIKE A POWER STEERING ISSUE TURNED OUT TO BE A BIG PROBLEM WITH THE LEFT FRONT HUB ASSEMBLY. ONLY IF I MADE A HARD TURN WOULD THE CAR SOUND LIKE THERE WAS GRINDING. I DID NOT NEED TO BE BRAKING FOR THE SOUND TO OCCUR. SOFT TURNS DID NOT RESULT IN THE GRINDING NOISE. THINKING THAT IT MIGHT BE THE BRAKES, WE TOOK IT TO A PEP BOYS SERVICE STATION. THE MECHANIC IMMEDIATELY CALLED US BACK TO SHOW US "A BIGGER PROBLEM THAN WE THOUGHT". OF THE THREE HUB ASSEMBLY BOLTS, ONE WAS MISSING AND THE OTHER TWO WERE LOOSE AND ON THEIR WAY TO FALLING OUT. THE MECHANIC ASKED IF WE HAD HAD ANY FRONT END WORK DONE. WE HAD NOT. WE SUSPECT THE BOLTS WERE NOT INSTALLED CORRECTLY WHEN THE CAR WAS MADE AND OVER TIME THE BOLTS HAD WORKED THEIR WAY LOOSE TO THE POINT THAT THE ROTOR HAD OBVIOUS PLAY, CAUSING THE GRINDING NOISE. I SHUDDER TO THINK WHAT COULD HAVE HAPPENED AND CONSIDER MYSELF VERY LUCKY THAT I DIDN'T LOSE THE WHEEL OFF OF THE CAR, ESPECIALLY SINCE I WAS ON THE HIGHWAY ONLY THE DAY BEFORE. WE CONSIDER THIS EPISODE TO BE A NEAR-MISS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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