Cadillac SRX Complaints

3,266 consumer complaints on file.

#10929940December 5, 2016
WHEELS:HUBCAP/COVER, WHEELS:HUB
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING AT AN UNKNOWN SPEED, THE WHEELS SEIZED. THE ACCELERATOR PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HUBS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED MONTHS LATER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. UPDATED 01/27/17*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929580December 2, 2016
EXTERIOR LIGHTING
CONDENSATION BOTH HEADLAMPS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928695November 30, 2016
STRUCTURE:BODY, STEERING, SUSPENSION
FREEHOLD COLLISION REPAIRED MY 2012 CADILLAC SRX AFTER BEING SENT TO THEM FROM GOLD COAST CADILLAC IN OAKHURST. NEW JERSEY ON FEBRUARY 4,2016. THEY FORGED MY NAME ON REPAIR PAPERWORK STATING THAT I ACCEPTED THE CAR BACK AND WAS SATISFIED WITH THE REPAIRS. THIS IS NOT TRUE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10928486November 29, 2016
TIRES, EQUIPMENT
MY CAR WAS WRECKED AT THE DEALERSHIP IN OAKHURST, NEW JERSEY ON FEBRUARY 4,2016. THE DEALERSHIP IS GOLD COAST CADILLAC. THEY SENT IT TO FREEHOLD COLLISION AND IT WAS NOT REPAIRED CORRECTLY. IT COST $11,622.15 AND THE DOOR ON THE PASSENGER SIDE WAS NOT PUT ON STRAIGHT. THE CAR WAS NOT SAFELY REPAIRED AND MY NAME WAS FORGED ON THE DOCUMENTS BY GOLD COAST CADILLAC.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10928489November 29, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DIM LIGHT ALWAYS HAPPEN WHEN EVER DRIVING AT NIGHT AND WE MUST USE BRIGHT HEADLIGHTS TO SEE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928477November 29, 2016
STRUCTURE:BODY, STEERING, SUSPENSION
MY CAR WAS T-BONED WHILE BEING SERVICED AT GOLD COAST CADILLAC IN OAKHURST, NEW JERSEY ON FEBRUARY 4,2016. THE CAR WAS WAS SENT TO FREEHOLD COLLISION TO BE REPAIRED AT A COST OF $11,622.15. THE CAR WAS NOT REPAIRED CORRECTLY. THE GAS CAP IS LOOSE AND THE REAR DOOR IS MISALIGNED. THE CAR ISN'T SAFE TO DRIVE. BUT YET THE DEALERSHIP FORGED MY SIGNATURE ON THE DOCUMENTS THE REPAIRS WERE SATISFACTORY TO MY LIKING AND I ACCEPTED THE CAR BACK. THAT IS NOT TRUE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10928519November 29, 2016
EXTERIOR LIGHTING
THE HEADLIGHT SEAL IS LEAKING ALLOWING WATER TO ENTER. I'VE REPLACED 1 AND NOW THE OTHER 1 IS LEAKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928546November 29, 2016
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE JERKED EXCESSIVELY WHEN APPROACHING A STOP OR WHILE BEING PARKED. THE VEHICLE ALSO JERKED WHEN ACCELERATING. THE VEHICLE WAS TAKEN TO TWO SEPARATE DEALERS, BUT THE FAILURE WAS UNABLE TO BE DIAGNOSED OR REPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928623November 29, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING OUT OF A PARKING LOT AND MAKING A RIGHT TURN, THE AIR BAGS DEPLOYED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928148November 27, 2016
EXTERIOR LIGHTING
EXTREMELY DIM LOW BEAM HEADLIGHTS. TOOK VEHICLE TO DEALER, THEY CONSULTED WITH GM. GM REPORTED THEY RECOMMENDED CHANGING THE LOW BEAMS, BUT IT MIGHT NOT CORRECT THE PROGRAM. HEADLIGHTS WERE REPLACE, DID NOT IMPROVE SITUATION. ATTEMPTED REPAIR AMOUNTED TO $255.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927920November 26, 2016
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
I'VE BEEN HAVING THE SAME PROBLEM AS ANOTHER DRIVER WITH THE EXACT SAME SITUATION. IT SEEMS LIKE WE'RE BOTH HAVING THE SAME PROBLEM, AND WE'RE BOTH BEING IGNORED. WHEN ACCELERATING, CAR LUNGES FORWARD AND KICKS BACK WHEN TRANSMISSION IS CHANGING GEARS AT RELATIVELY LOW SPEED. CAR HAS BEEN BROUGHT TO DEALER (PATRICK CADILLAC IN SCHAUMBURG, IL) NUMEROUS TIMES BUT DEALER CLAIMS IT IS A NORMAL CONDITION. WHEN PRESSED THE SERVICE MANGER ADMITTED IT IS NORMAL BUT ON THE EXTREME SIDE BUT REFUSES TO REMEDY THE SITUATION. I BELIEVE THE CAR IS UNSAFE AND SHOULD BE REPAIRED. GM CORPORATE HAS BEEN HAS BEEN CONTACTED ON NUMEROUS OCCASIONS AND IS UNCOOPERATIVE AND REFUSES TO RETURN ANY COMMUNICATION. WHEN ONE PAYS THE MONEY TO BUY A LUXURY VEHICLE, ONE EXPECTS PROBLEMS TO BE TAKEN SERIOUSLY AND REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927701November 23, 2016
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ARE VERY INADEQUATE FOR NIGHT TIME DRIVING. IT APPEARS THAT THE INTENSITY OF THE LOW BEAMS ARE THE SAME AS WHEN THEY ARE USED FOR DAYTIME DRIVING LIGHTS. THE HIGH BEAMS FUNCTION NORMALLY. I HAVE TRIED TO USE THE LOW BEAMS IN BOTH THE AUTOMATIC AND MANUAL MODE, STILL VERY LOW LIGHT. REPLACED BOTH LOW BEAM BULBS TO NO AVAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927392November 22, 2016
ENGINE
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE SHOOK SEVERELY. THE DEALER DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. UPDATED 02/14/17*LJ THE CONSUMER STATED THE POWER TRAIN FAILED AND HAD TO BE REPLACED. UPDATED 02/15/17
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927215November 21, 2016
AIR BAGS, STRUCTURE:BODY, ENGINE
I WAS IN A MINOR COLLISION. RAN INTO THE BACK OF SOMEONE. MY AIRBAGS DIDN'T DEPLOY AND MY ENGINE IMMEDIATELY CAUGHT ON FIRE AND IN A FEW MINUTES MY WHOLE CARE WAS ON FIRE AND DESTROYED. THERE WAS NO KNOWN REASON HOW OR WHY THE FIRE STARTED.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10926695November 17, 2016
ELECTRICAL SYSTEM
AFTER OPENING, THE LIFT GATE CLOSES SLOWLY ON ITS OWN ALL OF THE TIME. HAPPENS WHENEVER THE LIFT GATE IS OPEN IN A STATIONARY POSITION. HAS BEEN ONGOING FOR A COUPLE OF MONTHS NOW. HAS CLOSED SEVERAL TIMES ON MYSELF AND MY HUSBAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926331November 16, 2016
EXTERIOR LIGHTING
ON 9/16/2016, I PURCHASED A USED CADILLAC SRX 2010 FROM A LOCAL DEALER. I WAS PRESENTED WITH A CARFAX REPORT THAT LISTED REPAIRS. AMONG THE REPAIRS WAS A HEADLIGHT REPLACEMENT EVEN BEFORE THE SALE AS A NEW CAR. IT WASN'T SPECIFIC SO I FIGURED IT WAS DAMAGED IN TRANSIT OR SOMETHING. THE CAR HAD 43356 MILES ON IT WHEN I PURCHASED IT. ON 11/3/16, WHEN DRIVING, I NOTICED THAT I WAS WITHOUT A HEADLIGHT. I GOT OUT AND LOOKED AT THE FRONT AND NOTICED THAT THE DRIVER SIDE HEADLIGHT WAS FULL OF MOISTURE AND THE LOW BEAM BULB WAS BLOWN. ON 11/4/2016, I TOOK IT TO THE DEALER TO RESOLVE AND THEY REPLACED THE BULB WHICH DIDN'T WORK SO I LEFT IT THERE OVERNIGHT AND THEY REPLACED THE "IGNITER". I PICKED IT UP THE NEXT DAY. I DROVE IT FOR A WEEK TO TEN DAYS, BUT NOT AT NIGHT. UNTIL 11/12/16. THE DRIVER SIDE HEADLIGHT NO LONGER WORKED ON LOW BEAM OR HIGH BEAM. THE CAR NOW HAS ONLY 45,273 MILES ON IT. I HAVE DRIVEN IT ONLY 1,927 MILES. I LIVE IN A DENSE FOG AREA AND THIS IS A SAFETY ISSUE, IT WILL BE EXTREMELY DANGEROUS TO DRIVE ANYTIME THERE IS FOG. EVEN WHEN THERE IS NO FOG, THE LACK OF A DRIVER SIDE HEADLIGHT COULD RESULT IN AN ONCOMING CAR MISJUDGING THE SIZE OF THE CAR AND POSSIBLY TURNING IN FRONT OF IT, ASSUMING THAT IT IS A MOTORCYCLE OR SMALL CAR. I HAVE RETURNED THE VEHICLE TO THE DEALER FOR REPAIR AND NOW IT REMAINS THERE BECAUSE THEY REFUSE TO RESOLVE THIS SAFETY ISSUE AND WANT ME TO PAY FOR IT. IT IS A FAIRLY EXPENSIVE REPAIR AROUND $1200 TO REPLACE THE ENTIRE HEADLIGHT ASSEMBLY. I DO NOT UNDERSTAND WHY A SAFETY RECALL HAS NOT BEEN ISSUED ON THIS VEHICLE FORCING THE MANUFACTURER TO REPLACE THE DEFECTIVE HEADLIGHT ASSEMBLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926530November 16, 2016
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2006 CADILLAC SRX. WHILE ACCELERATING FROM A STOP AT APPROXIMATELY 5 MPH, THE "TRACTION CONTROL ENGAGED " WARNING MESSAGE APPEARED. THE VEHICLE INDEPENDENTLY WENT INTO FOUR WHEEL DRIVE MODE AND WOULD NOT ACCELERATE. IT FELT AS IF THE ANTI-LOCK BRAKE WAS ENGAGED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS DRIVEN TO A MECHANIC AND THE STEERING ANGLE POSITION SENSOR WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925957November 14, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE SURGED FORWARD AND STALLED. THE SPEEDOMETER REFLECTED 140 MPH, WHEN THE VEHICLE WAS ONLY TRAVELING 65 MPH. ALL THE WARNING INDICATORS FLASHED ON THE INSTRUMENT PANEL. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS KEPT AT THE DEALER FOR TWO MONTHS BEFORE BEING TAKEN TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,341. ..UPDATED 09/25/17 *BF MECHANICAL ISSUE WITH THE VEHICLE: TRANSMISSION LAGGING, AND REVVING INADVERTENTLY. SPEEDOMETER CONTINUES TO SHOW INCORRECT TRAVELING SPEEDS SINCE THE VEHICLE WAS PURCHASED. INADVERTENT ACCELERATION OF THE ENGINE, THE SPEEDOMETER READS THAT IT IS TRAVELING AT 160 MILES AN HOUR WHEN TRAVELING AT APPROXIMATELY 70 MILES AND HOUR ON THE HIGHWAY. SPEEDOMETER GAGE DOES NOT RESET AND VEHICLE ACCELERATES CAUSING THE TRANSMISSION TO LAG IN ITS ACCELERATION RESPONSE TIME. BACK UP GALLERY CAMERA ERROR WARNING CODES. GAS GAGE SHOWS EMPTY ALMOST EMPTY BY THE GAS TANK IS FULL. RMP SHOW 0 RPM WHILE THE VEHICLE IS IN MOTION. UPDATED 9/5/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925394November 10, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE THE VEHICLE WAS STOPPED, THE FRONT AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE CONTACT WAS ABLE TO RESUME DRIVING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED AND REGISTERED THAT THE VEHICLE WOULD FLIP OVER AND CAUSE THE AIR BAGS TO DEPLOY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925422November 10, 2016
ELECTRICAL SYSTEM
AFTER 52000 MILES THE CUE TOUCH SCREEN DOES NOT WORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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