Cadillac Escalade Complaints

1,865 consumer complaints on file.

#10159009June 5, 2006
ENGINE AND ENGINE COOLING
2006 CADILLAC ESCALADE SUV - ENGINE LOST POWER DURING NORMAL NON-HIGHWAY DRIVING. NO APPARENT REASON FOR STALLED ENGINE, CAUSING LOSS OF STEERING AND BRAKING. DEALER CAN'T FIND ANY ERROR CODES AFTER FOUR DAYS OF TECHNICAL ASSESSMENT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158948June 4, 2006
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION SWITCH: THE TRANSMISSION MAY GET STUCK IN THIRD GEAR AND THE INSTRUMENT PANEL MAY STOP WORKING DUE TO FAILURE OF THE IGNITION SWITCH. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158835June 2, 2006
ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
DT*: THE CONTACT STATED WHILE DEPRESSING THE ACCELERATOR PEDAL FROM A STOPPED POSITION THE VEHICLE HESITATED. THE PROBLEM OCCURRED INTERMITTENTLY. THE VEHICLE WAS DRIVEN TO THE DEALER WHO COULD NOT DUPLICATE THE PROBLEM. UPDATED 07/05/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158600May 30, 2006
ELECTRICAL SYSTEM, STRUCTURE
CADILLAC MOTOR DIVISION BLEW OFF MY INQUIRY. 05/26/2006 22:06:32CIDENT DESCRIPTION: WHEN TURNING OFF IGNITION WITH 2003 CADILLAC ESCALADE, AND TOUCHING EXTERIOR MIRROR BUTTON TO FOLD MIRRORS IN OR OUT, POWER SEAT AUTOMATICALLY MOVES DRIVER INTO STEERING WHEEL CRUSHING SAID VICTIM INTO STEERING WHEEL. REMOVING KEY DID NOT STOP. ONLY WAY TO RELEASE THIS A SECOND INCIDENT WAS TO OPEN THE CAR DOOR TO KILL THE POWER. CORRESPONDENCE FROM GENERAL MOTORS RESPONSE IS NO FURTHER ACTION. WHEN THIS HAPPENS A THIRD TIME, I WILL DELIVER SAID AUTOMOBILE TO THE CLOSEST CADILLAC DEALER AND REMOVE MY LICENSE PLATES. DEAR [XXX], THANK YOU FOR CONTACTING THE CADILLAC CUSTOMER ASSISTANCE CENTER. I APPRECIATE YOU TAKING THE TIME TO WRITE ME IN REGARDS TO YOUR SERVICE REQUEST. THIS OFFICE GATHERS INFORMATION AND BASED ON THAT INFORMATION WE ARE ABLE TO DETERMINE THE BEST METHOD OF HANDING YOUR REQUEST. WE ARE CONTINUALLY MAKING IMPROVEMENTS IN WAYS TO ASSIST THE NEEDS OF OUR CUSTOMERS. AGAIN, I HAVE REVIEWED YOUR REQUEST 1-410654614 WITH THE CADILLAC CUSTOMER ASSISTANCE CENTER. I APOLOGIZE THAT THE DECISION WAS NOT IN ACCORDANCE WITH YOUR WISHES, HOWEVER; THIS IS THE FINAL DECISION OF GENERAL MOTORS AND WE WILL NO LONGER ADDRESS ADDITIONAL MESSAGES ON THIS SUBJECT. PLEASE FEEL FREE TO CONTACT US AGAIN WITH ANY OTHER CONCERNS YOU MAY HAVE OUTSIDE OF THIS ISSUE. IF YOU SHOULD NEED TO CONTACT US IN THE FUTURE, SIMPLY REPLY TO THIS MESSAGE OR CALL OUR CADILLAC CUSTOMER ASSISTANCE CENTER AT 1-800-458-8006. CUSTOMER RELATIONSHIP MANAGERS ARE AVAILABLE 24 HOURS A DAY, 7 DAYS A WEEK. SINCERELY, [XXX], CUSTOMER RELATIONSHIP MANAGER CADILLAC CUSTOMER ASSISTANCE CENTER : [XXX] POWER SEAT CRUSHING THE DRIVER INTO THE STEERING WHEEL WHEN THE KEY IS TURNED OFF AND THE MIRROR RETRACTION BUTTON IS PUSHED... THE PAINT DAMAGE WITHOUT ADVISING OWNERS THIS IS FILLED WITH A LIQUID WHICH INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158260May 25, 2006
ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)
DT*: THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS THE AUTOMATIC STABILITY CONTROL (ASC) LIGHT ILLUMINATES. THE VEHICLE HAS BEEN TAKEN TO THE DEALERSHIP ON MULTIPLE OCCASIONS WHERE THE ASC SENSOR WAS REPLACED. EACH TIME REPLACEMENT HAS NOT REMEDIED THE PROBLEM. A MANUFACTURER REPRESENTATIVE INSPECTED THE VEHICLE AND DETERMINED NO REPAIRS ARE AVAILABLE AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156926May 6, 2006
EXTERIOR LIGHTING:TAIL LIGHTS, EXTERIOR LIGHTING:BRAKE LIGHTS
NEWER MODELS OF VEHICLES SUCH AS THE CADILLAC ESCALADE, CADILLAC STS, BMW, NISSAN AND OTHER VEHICLES INCORPORATE LED (LIGHT EMITTING DIODE) TAIL AND BRAKE LIGHTS. IN SOME MODELS, THESE LED LAMPS ARE STROBED OR PULSED AT A RATE TO EFFECT A CHANGE IN BRIGHTNESS BETWEEN TAILLIGHT AND BRAKE LIGHT INDICATIONS. THE STROBING EFFECT IS VERY DISTRACTING WHEN FOLLOWING THE VEHICLE ON BUMPY ROADS OR WHEN VISUALLY SCANNING THE ROAD WHILE DRIVING. THE STROBING EFFECT MAY CAUSE ACCIDENTS BY DRIVERS FOLLOWING SUCH EQUIPPED VEHICLES AND FIXATING ON THE STROBING TAIL LIGHTS. I RECOMMEND THE ESTABLISHMENTS OF FEDERAL SAFETY REQUIREMENTS INCREASING THE STROBING RATE OF SUCH TAIL LIGHTS SUCH THAT THE VISUAL DISTRACTION CAUSED BY THE SLOW STROBE LIGHT EFFECT IS MINIMIZED. IN PARTICULAR, I FIND SUCH LIGHTS VERY DIFFICULT TO DRIVE BEHIND. MY EYES ARE MORE SENSITIVE TO THE STROBING EFFECT THAN OTHERS. I SUSPECT I AM NOT ALONE IN THIS SENSITIVITY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156354April 27, 2006
TIRES, STEERING:LINKAGES:TIE ROD ASSEMBLY
DT*: THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS AND TURNING SHARPLY LEFT OR RIGHT THE FRONT TIRES RUBBED THE FRAME OF THE VEHICLE WHICH CAUSED THE VEHICLE TO SHUTTER, THIS HAPPENED EITHER IN DRIVE OR REVERSE. THE VEHICLE WAS TAKEN TO THE DEALER. UPON INSPECTION THE FRONT TIRE ROD ENDS WERE REPLACED. THE DEALER STATED THE TIRES ON THE VEHICLE WERE THE CORRECT SIZE. HOWEVER , REPLACING THE TIRE ROD ENDS DID NOT CORRECT THE PROBLEM. UPDATED 06/05/2006. *AK *TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155504April 17, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
DT*: THE CONTACT STATED WHILE RIDING IN THE PASSENGER SEAT, THE SEAT HEATER ELECTRICALLY SHOCKED THE PASSENGER RESULTING IN SECOND DEGREE BURNS TO THE BACK. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHO REPLACED THE HEATING SYSTEM IN THE BACK SUPPORT OF THE SEAT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10153334March 21, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I OWN A 1999 CADILLAC ESCALADE, I HAVE HAD MANY NEAR CRASHES DUE TO THE ABS BRAKE SYSTEM NOT WORKING AT VERY LOW SPEEDS. I WAS TOLD BY MY LOCAL DEALER THERE IS A SELECTIVE RECALL 05V329000 THIS RECALL IS FOR SALT STATES AND ONLY CERTAIN MODELS. HE TOLD ME MY CADILLAC WAS NOT ONE OF THE MODELS, AND DID NOT KNOW IF PENNA WAS ON THE LIST. I SEE THIS AS A DIRECT SAFETY ISSUE, AND DO NOT UNDERSTAND WHY MY CADILLAC ESCALADE SUV IS NOT LISTED WITH OTHER SUV'S AND I DEFINITELY LIVE IN A SALT STATE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152678March 14, 2006
FUEL SYSTEM, GASOLINE
DT*: THE CONTACT STATED AFTER DRIVING, THE VEHICLE LEAKS GASOLINE AT A SLOW RATE. THIS HAPPENED EVERY TIME THE VEHICLE WAS SHUT OFF. UPON INSPECTION UNDER THE HOOD, IT WAS OBSERVED THAT THE LEAK WAS NEAR SOME WIRES. THE VEHICLE LEAKED APPROXIMATELY 1/2 LITER OF GASOLINE BEFORE IT WAS TAKEN TO A SERVICE DEALER, WHERE THEY DETERMINED THE LEAK WAS NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152700March 14, 2006
AIR BAGS
ON JULY 16TH, 2005; I WAS INVOLVED IN A LIFE CHANGING, SINGLE VEHICLE AUTO ACCIDENT. I STRUCK A HILL WITH THE FRONT RIGHT SIDE OF THE VEHICLE WITH ENOUGH EXCESSIVE FORCE TO FLIP THIS CADILLAC ESCALADE HEAD FIRST. THE ESCALADE FLIPPED TWICE, IMPACTING THE FRONT OF THE VEHICLE AND LANDING UP SIDE DOWN. ASTONISHINGLY, OUT OF THE FOUR AIR BAGS IN THIS VEHICLE, NOT ONE OF THEM DEPLOYED. I PURCHASED THIS 2004 ESCALADE BRAND NEW AND AT THE TIME OF THE ACCIDENT IT ONLY HAD 15,000 MILES. THE VEHICLE IS A TOTAL LOSS AND IT IS UTTERLY UNBELIEVABLE THAT THE AIR BAGS DID NOT DEPLOY. I WAS SO IMPRESSED WITH THE RAVED REVIEWS, CONSUMER REPORTS INCLUDING SAFETY FEATURES, AND STYLISH BODY THAT THIS CADILLAC ESCALADE BECAME THE VEHICLE OF MY DREAMS. NEEDLESS TO SAY, I AM VERY DISAPPOINTED WITH MY CADILLAC EXPERIENCE. I DO NOT TRUST THIS VEHICLE ENOUGH TO GET INTO ANOTHER ONE. I KNOW THAT I AM ONLY HERE BECAUSE GOD DECIDED THE SPARE MY LIFE. AS A DIRECT RESULT OF THIS ACCIDENT I FREQUENTLY SUFFER SEVERE MIGRAINES, DIZZY SPELLS, BLURRED VISION, MEMORY LOSS, AND ANXIETY/PANIC ATTACKS ALL WHICH KEEP ME FROM SLEEPING. IT IS EXTREMELY DIFFICULT TO COMMUTE FROM DOCTORS APPOINTMENTS AND WORK FOR FEAR OF ANOTHER ACCIDENT. THE NEXT WEEK I HAD SEVERE CHEST, SHOULDER AND LOWER BACK PAINS; ALL OF WHICH I AM BEING TREATED FOR ON A REGULAR BASIS. I ALSO SEEK TREATMENT FROM A NEUROLOGIST FOR THE HEAD INJURY. I BELIEVE THAT THIS VEHICLE HAS A SERIOUS PROBLEM WITH THE AIR BAGS AND GM SHOULD STRONGLY CONSIDER INVESTIGATING THIS MATTER. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10152639March 13, 2006
FUEL SYSTEM, GASOLINE
GAS LEAKING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152376March 10, 2006
AIR BAGS:FRONTAL
HAD A FRONT END COLLISION WITH ANOTHER VEHICLE AND NONE OF MY AIRBAGS DEPLOYED. THE VEHICLE WAS 4 WEEKS OLD AND HAD 1850 MILES AT THE TIME OF THE ACCIDENT. CALLED CADILLAC CUSTOMER SERVICE AND WAS GIVEN AN AIRBAG HISTORY LESSON VIA TELEPHONE FROM SOMEONE THAT HAD NEVER SEEN MY VEHICLE OR INSPECTED IT FOR DAMAGE AFTER THE ACCIDENT. AT THE END OF OUR CONVERSATION I WAS TOLD ALL WAS OK, NONE OF MY AIRBAGS SHOULD HAVE DEPLOYED AND NOT TO WORRY ABOUT IT. THE ENTIRE FRONT END OF MY VEHICLE WAS KNOCKED OFF, THE FRAME HAS MULTIPLE CRACKS AND IS BENT AS A RESULT OF THE COLLISION AND THE COLLISION CENTER IS 90% CERTAIN THE VEHICLE IS NOT REPAIRABLE. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10152222March 8, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
DT*: THE CONTACT STATED WHILE TRAVELING UNDER 10 MPH ON SLIPPERY OR WET ROAD CONDITIONS, THE BRAKE PEDAL GOES TO THE FLOOR RESULTING IN DECREASED STOPPING POWER. THE FRONT AND REAR BRAKES HAVE BEEN REPLACED. THE REPAIRS DID NOT CORRECT THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151847March 6, 2006
SERVICE BRAKES, HYDRAULIC, STEERING:HYDRAULIC POWER ASSIST SYSTEM
DT*: THE CONTACT STATED WHILE BACKING OUT OF THE GARAGE, AT 3 MPH, THE BRAKES AND STEERING FAILED. THE IGNITION WAS TURNED OFF AND THE VEHICLE STOPPED. THE VEHICLE WAS TOWED TO THE DEALERSHIP, WHERE IT WAS DETERMINED THE FLUID IN THE POWER UNIT FOR THE BRAKES AND POWER STEERING WAS CONTAMINATED BECAUSE OF A BROKEN SEAL, CAUSING THE FAILURE. THE POWER UNIT WAS REPLACED, AND THE OTHER UNITS CONNECTED TO THIS WERE DRAINED AND REFILLED. UPDATED 3/28/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151778March 4, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
THE PASSENGER SIDE BACK SEAT HEATER GETS SO HOT YOU CAN SEE THE COIL IMPRINT IN THE LEATHER. THIS CONCERNS ME. WILL THIS START A FIRE?*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151590March 2, 2006
ELECTRICAL SYSTEM:WIRING
CLAYTON COUNTY FIRE DEPARTMENT ENGINE 1 RESPONDED TO A SERVICE CALL FOR A HEATED SEAT IN A CADILLAC ESCALADE THAT CAUGHT FIRE. THE OWNER STATED THAT SHE STARTED THE CAR AND NOTICED SMOKE COMING FROM THE DRIVER SEAT. SHE INVESTIGATED AND FOUND THAT THE DRIVER SEAT WAS BURNING. THE FIRE WAS EXTINGUISHED BY THE OWNER. CLAYTON COUNTY FIRE DEPARTMENT DISCONNECTED THE POWER SOURCE TO THE SEAT. THE ONLY DAMAGE OBSERVED WAS TO THE WIRING UNDER THE SEAT, AND A BURN MARK ON THE LEATHER SEAT. AS A POINT OF REFERENCE OUR INCIDENT REPORT # IS: 06-0000373. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10151466February 28, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
9:30 AM ON FRIDAY, FEBRUARY 10, 2006. 2002 CADILLAC ESCALADE EXT. ATTEMPTED TO STOP ON A RESIDENTIAL ROAD IN AN EFFORT TO BACK INTO A DRIVEWAY. I WAS MOVING AT A VERY LOW SPEED (LESS THAN 5 MPH) AND THE VEHICLE FAILED TO SLOW AND CONTINUED OFF THE ROAD AND INTO A CULVERT. STRUCK A TREE AND THERE WAS AN ESTIMATED $2,500 TO 5,000 IN DAMAGES (NO INJURIES). ROAD CONDITIONS: SNOW, BUT NOT SLICK PHOTOS WERE TAKEN IMMEDIATELY FOLLOWING ACCIDENT. IMMEDIATELY CONTACTED CADILLAC CERTIFIED DEALER FOR SERVICE. DEALER STATED THEY WERE NOT ABLE TO REPLICATE THE CONDITIONS AND/OR SITUATION. DEALER SUGGESTED I CONTACT GM DIRECTLY TO DOCUMENT MY CONCERNS. SPOKE WITH CHERYL DANBEY AND BARBARA GREEN OF THE PRODUCT ALLEGATION DEPARTMENT. NEITHER WERE CONCERNED OR HELPFUL AND STATED THERE WERE NO RECALLS SPECIFIC TO MY CONCERNS FOR MY SPECIFIC VEHICLE. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10150742February 21, 2006
ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC), SEAT BELTS:FRONT
DT*: THE CONTACT STATED THE SERVICE STABILITY SYSTEM LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP AND THE SENSOR WAS REPLACED THE FIRST TIME. THE PROBLEM RETURNED, BUT THE DEALERSHIP COULD NOT REPAIR UNLESS THE LIGHT WAS ILLUMINATED WHILE AT THE DEALERSHIP. ALSO, THE FRONT PASSENGER SEAT BELT LOCKED UP WITHOUT BRAKING. THE SEATBELT HAS BEEN REPLACED 3-4 TIMES, BUT THE PROBLEM PERSIST. THE DEALERSHIP SUGGESTED A SEATBELT EXTENSION BE INSTALLED, BUT THE PROBLEM OCCURRED NO MATTER THE SIZE OF THE PASSENGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150451February 16, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, ELECTRICAL SYSTEM
ABS BRAKES/BRAKE SYSTEM: BOUGHT A PRE-OWNED CADILLAC ESCALADE 2002, AFTER IT REACHED ABOUT 75000 MILES, ABS SYSTEM MAKES A LOUD GRINDING NOISE WHEN U PRESS THE BRAKES, EXTREMELY LOUD,BROUGHT THE TRUCK TO A CADILLAC DEALERSHIP CLAIMED THEY DIDN'T FIND ANYTHING WRONG.....SOMETHING NEEDS TO BE RECALLED WITH THESE TRUCKS IN REGARDS TO THE ABS SYSTEMS.....NEVER MADE THAT SOUND BEFORE WHEN I HAD OWNED IT FOR ABOUT A YEAR, AFTER A YEAR STARTED TO MAKE A HORRIBLE UNSAFE LOUD NOISE WHEN U PRESS THE BRAKES....FEEL VERY UNSAFE IN THE VEHICLE..... ALSO THE TRUCK ACCELERATED ONCE WITHOUT MY FOOT ON THE GAS......TRUCK WAS IN PARK SO THE TRUCK DIDN'T MOVE--JUST ACCELERATED LIKE IT WANTED TO RACE. NOTICED AN ELECTRICAL PROBLEM THAT STARTED IN THE TRUCK AT AROUND 80,000 MILES---NOT ALL SENSORED AREAS ARE LIT, 1/2 ARE, 1/2 ARE NOT, DRIVERS HEATED SEAT STOPPED WORKING ALSO.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac Escalade