Cadillac Escalade Complaints

1,865 consumer complaints on file.

#10247372October 31, 2008
STRUCTURE:BODY
THE HOOD FLUTTERS TERRIBLY BEGINNING AROUND 40MPH AND GETS INCREASING WORSE AS THE VEHICLE ACCELERATES FURTHER. I NOTICED THIS SHORTLY AFTER I PURCHASED THE VEHICLE BRAND NEW AND COMPLAINED TO THE DEALER WHO STATED THAT IT WASN'T A PROBLEM BUT JUST THE NATURE OF THAT YEARS MODEL 1999 CADILLAC ESCALADE, WHICH I STILL HAVE AND IT STILL FLUTTERS AND WOBBLES AS THOUGH ITS GETTING READY TO FLY OFF ITS HINGES!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246140October 20, 2008
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2000 CADILLAC ESCALADE. WHILE DRIVING 65 MPH IN OVERDRIVE, THE VEHICLE STALLED. THE POWER STEERING AND/OR BRAKES STOPPED WORKING. THE CONTACT WAS UNABLE TO MOVE THE VEHICLE OUT OF THE FLOW OF TRAFFIC ON THE HIGHWAY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE FUEL PUMP FAILED. THE EMC FUSE WAS ALSO BLOWN DUE TO THE FAILURE OF THE FUEL PUMP. THE REPAIRS WERE MADE AT THE COST OF OVER $900. THE MANUFACTURER COULD NOT ASSIST DUE TO THE EXPIRATION OF THE WARRANTY. THE FAILURE AND CURRENT MILEAGES WERE 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242937September 19, 2008
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2003 CADILLAC ESCALADE. THE CONTACT NOTICED THAT THE SPEEDOMETER DISPLAYED INACCURATE READINGS, WHICH PREVENTED HER FROM DETERMINING HOW FAST SHE WAS DRIVING. THE MECHANIC STATED THAT SHE NEEDED TO REPLACE THE INSTRUMENT CONTROL CLUSTER. THE VEHICLE WAS NOT REPAIRED AT THAT TIME. ONE YEAR LATER, THE CONTACT RECEIVED A RECALL NOTICE FROM THE MANUFACTURER STATING THAT THE INSTRUMENT CONTROL CLUSTER WAS DEFECTIVE. SHE CALLED THE MANUFACTURER AND WAS INFORMED THAT THEY WOULD NOT BE FINANCIALLY RESPONSIBLE FOR THE REPAIR BECAUSE THE VEHICLE EXCEEDED 80,000 MILES. THE NHTSA CAMPAIGN ID NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 72,000 AND CURRENT MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242781September 18, 2008
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2002 CADILLAC ESCALADE. IMMEDIATELY AFTER PURCHASING THE VEHICLE ON DECEMBER 12, 2003, THE CONTACT FELT A VIBRATION WHILE ATTEMPTING TO BRAKE. THE DEALER STATED THAT THE BRAKES WERE THE CAUSE OF THE FAILURE, BUT NO REPAIR WAS MADE. IN JUNE OF 2004, THE VEHICLE WAS RETURNED TO THE DEALER AND THEY ROTATED, MOUNTED, AND BALANCED FOUR NEW TIRES. AFTER THE REPAIR, THE CONTACT NOTICED THAT THE VEHICLE WOULD NOT SLOW DOWN WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN AND THEY STATED THAT THE REAR BRAKE PADS NEEDED TO BE REPLACED AND REPAIRED. THE DEALER REPAIRED THE REAR BRAKE PADS, ROTORS, AND REAR BRAKE SHOES. THIS SPECIFIC FAILURE HAS BEEN ONGOING FOR THE PAST THREE YEARS. RECENTLY, THE CONTACT EXPERIENCED FAILURE WITH THE ABS, WHICH CAUSED THE BRAKE PEDAL TO EXTEND TO THE FLOOR. THE VEHICLE WOULD ALSO ACCELERATE AND VIBRATE WHILE BRAKING. SHE RETURNED THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THE HUB BEARINGS NEEDED TO BE REPLACED AND REPAIRED. THE VEHICLE IS NO LONGER BEING DRIVEN DUE TO THE CONSTANT FAILURES WITH THE BRAKES AND ABS. THE CURRENT MILEAGE WAS 110,000 AND FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240687September 2, 2008
ENGINE AND ENGINE COOLING
2007 MODEL CADILLAC ESCALADE WHILE PARKED IN A GARAGE, NOT DRIVEN FOR ABOUT 2 DAYS CAUGHT FIRE ALL ON ITS OWN AND BURNT DOWN CAUSING EXTENSIVE DAMAGE TO PROPERTY AND OTHER VEHICLES. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10239130August 21, 2008
EQUIPMENT:ELECTRICAL, EXTERIOR LIGHTING:HEADLIGHTS
BLUE TINTED DRIVING/HEADLIGHTS ON NEWER CARS AND REPLACEMENT ON OLDER CARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238848August 19, 2008
SUSPENSION:FRONT
L/F BALL JOINT FAILURE TIRE FELL OFF . *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10235507July 23, 2008
UNKNOWN OR OTHER
I PURCHASED A 2003 CADILLAC ESCALADE ON 02/11/06. AT THE TIME IT HAD AROUND 64000 MILES ON IT. A FEW MONTHS LATER THE SPEEDOMETER STARTED JUMPING AROUND BUT IT WOULD GO BACK TO NORMAL. AFTER A WHILE IT WOULD STAY STUCK FOR SEVERAL DAYS AND THEN GO BACK TO NORMAL. IN JULY 2007 IT WAS NOT WORKING PROPERLY AT ALL WHEN WE WENT ON VACATION IN FLORIDA BUT WHILE WE WERE THERE IT STARTED WORKING PROPERLY AGAIN. IT WORKED FOR SEVERAL MONTHS AFTER THAT AND THEN IT STARTED STICKING AGAIN AND STAYED ON 120 MPH WHETHER IT WAS MOVING OR NOT. WE WERE TOLD THAT BECAUSE WE HAD OVER 70,000 MILES IT WAS NOT UNDER WARRANTY. WE RECEIVED A LETTER STATING THAT GM WOULD REPLACE THE INSTRUMENT CLUSTER UNDER 80,000 MILES BUT SINCE NOW WE HAVE 95,000 MILES AND THEY WILL NOT FIX THE PROBLEM. WE WILL HAVE TO PAY THE EXPENSE TO HAVE IT REPAIRED WHICH WILL BE BETWEEN $500 OR $600. THIS IS CLEARLY A SAFETY ISSUE AND IT IS WIDESPREAD AND AFTER RESEARCHING THE PROBLEM IT HAS NOTHING TO DO WITH THE MILEAGE. THERE NEEDS TO BE SOMETHING DONE FOR OWNERS NO MATTER HOW MANY MILES ARE ON THE VEHICLE. WE HAVE NEVER HAD THIS PROBLEM ON ANOTHER AUTOMOBILE. IT IS CLEARLY A DEFECT WHICH SHOULD BE CORRECTED BY GM AT THEIR EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232692June 30, 2008
SERVICE BRAKES, ELECTRIC
PROBLEM WITH THE ABS SYSTEM ACTIVATING WHEN STOPPING AT A LOW SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226642May 5, 2008
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2007 CADILLAC ESCALADE. WHILE DRIVING 35 MPH IN THE RAIN, THE VEHICLE HYDROPLANED AND CRASHED INTO SEVERAL TREES. THE VEHICLE SPUN AROUND AND ENDED UP FACING THE OPPOSITE DIRECTION. THE AIR BAGS FAILED TO DEPLOY AND THE CONTACT WAS INJURED. A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10224045April 10, 2008
ENGINE AND ENGINE COOLING
THE VEHICLE TOTALLY SHUTS DOWN WHILE DRIVING. ALL POWER, ENGINE AND ELECTRICAL, IS LOST THEREBY CREATING A HIGH RISK OF A COLLISION AND INJURY. GM/CADILLAC HAS BEEN UNABLE TO DIAGNOSE THIS ONGOING PROBLEM/ DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221190March 14, 2008
VISIBILITY
THE PASSENGER SIDE VIEW MIRROR ON MY 2000 CADILLAC ESCALADE "EXPLODED" LEAVING GREEN GOO ALL ALONG THE SIDE OF THE CAR. THE MIRROR SHATTERED FROM THE FACE PLATE ASSEMBLY WHICH ITSELF POPPED OFF THE MIRROR COWLING, LEAVING IT DANGLING BY ITS THREE CONNECTOR WIRES. COST TO REPAIR: $500 FROM THE DEALER (NICHOLAS CHEVROLET, GARDEN GROVE, CA). THE PARTS PERSON TOLD ME "THIS THING HAPPENS A LOT ON ESCALADES." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218863February 22, 2008
VEHICLE SPEED CONTROL, VISIBILITY:SUN/MOON ROOF ASSEMBLY, POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2007 CADILLAC ESCALADE. WHEN IT RAINED, WATER WOULD LEAK AROUND THE SUNROOF. THE WATER LEAKED INTO THE SIDE CURTAIN AIR BAG. THE DEALER STATED THAT THE DRAIN HOSE WAS NOT ORIGINALLY INSTALLED; THEREFORE, THEY INSTALLED THE DRAIN HOSE AND REPLACED THE SIDE CURTAIN AIR BAG. WHILE DRIVING 50 MPH, THE VEHICLE DOWNSHIFTED INTO SECOND GEAR AND BEGAN TO SPIN. THE CHECK ENGINE LIGHT ILLUMINATED. AFTER IT FINISHED SPINNING, THE VEHICLE STOPPED. THE CONTACT COULD NOT ACCELERATE PAST 30 MPH WHILE DRIVING HOME. THE DEALER STATED THAT THE RANGE SWITCH IN THE TRANSMISSION FAILED, BUT THE CAUSE OF THE FAILURE WAS UNKNOWN. THE DEALER REPLACED THE RANGE SWITCH. WHILE DRIVING 25 MPH, THE VEHICLE SURGED FORWARD. THE BRAKE PEDAL WAS DEPRESSED; HOWEVER, THE VEHICLE WOULD NOT SLOW DOWN FOR 3-4 SECONDS. THE VEHICLE WAS NOT DIAGNOSED FOR THE FAILURE. THE FAILURE MILEAGE WAS 3,000 AND CURRENT MILEAGE WAS 27,850. UPDATED 4/2/08 *CN UPDATED 04/02/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219441February 20, 2008
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
2002 CADILLAC ESCALADE WITH FUEL PUMP FAILURE. CONSUMER STATES WHEN THE FUEL PUMP SHUT DOWN IT BURNED OUT ALL THE FUSES. CONSUMER BELIEVES THAT THE FUEL PUMP WAS DEFECTIVE AND GAVE NO WARNING SIGNS PRIOR TO THE FAILURE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216306January 28, 2008
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
SMOKE BEGAN COMING OUT OF THE CUP HOLDER AREA. WHEN WE OPENED THE HOOD TO SEE WHERE IT WAS COMING FROM, THE FUSE BOX WAS ON FIRE AND SEVERAL FUSES WERE BURNED. THE DEALERSHIP HAS NOT BEEN ABLE TO DETERMINE WHERE IT STARTED BUT IT APPEARS TO HAVE STARTED IN THE CIGARETTE LIGHTER. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10211564December 12, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL*THE CONTACT OWNS A 2002 CADILLAC ESCALADE. THE ABS CONTROL MODULE FAILS WHEN IT IS WET. THE ABS CONTROL MODULE WAS REPLACED ONCE AT THE COST OF $1,300. THE MECHANIC STATED THAT THIS WAS A RAMPANT FAILURE AMONG THIS VEHICLE. WHILE DRIVING IN THE RAIN, THE CONTACT DROVE OVER A PUDDLE. SINCE THAT TIME, THE ABS CONTROL MODULE HAS NOT WORKED. GENERAL MOTORS HAS YET TO RESPOND. THE FAILURE AND CURRENT MILEAGES WERE 70,000. UPDATED 02-25-08 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211030December 6, 2007
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
FLASHING OF HEADLIGHTS DURING DAYTIME HOURS DOES NOT WORK WHEN THE HEADLAMPS ARE IN THE AUTOMATIC MODE. THE AUTOMATIC MODE TURNS THE HEADLAMPS ON DURING EVENING PERIODS & OFF DURING DAYLIGHT HOURS. THIS SHOULD NOT BE A PART TIME FEATURE. IN ORDER TO USE THE "FLASH TO PASS" DURING DAYLIGHT HOURS, THE HEADLAMPS MUST BE TAKEN OUT OF THE AUTOMATIC MODE. I BELIEVE THIS HINDERS THE ABILITY TO USE THE HEADLAMPS FOR A SAFETY WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210708December 3, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*THE CONTACT OWNS A 2002 CADILLAC ESCALADE. WHILE DRIVING 3 MPH, THE ABS ACTIVATED WHEN THE BRAKES WERE DEPRESSED. THE STOPPING DISTANCE INCREASED. AS OF DECEMBER 3, 2007, THE DEALER HAD NOT INSPECTED THE VEHICLE. THE CONTACT FELT THAT HIS VEHICLE SHOULD BE INCLUDED IN THE RECALL FOR THE SERVICE BRAKES, HYDRAULIC: ANTILOCK (NHTSA CAMPAIGN ID NUMBER 05V379000). THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209261November 18, 2007
ELECTRONIC STABILITY CONTROL (ESC)
ELECTRONIC CONTROL STABILITY SYSTEM HAS NOT WORKS SINCE VEHICLE WAS NEW. I HAVE TAKEN TO THE DEAL UNDER WARRANTY OVER 15 TIMES. UNABLE TO CORRECT PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208700November 12, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
I STOPPED AT THE POST OFFICE WITH MY 14 YEAR OLD DAUGHTER. I PUT THE ESCALADE IN PARK WITH THE EMERGENCY BRAKE ON IN A PARKING LOT. THE VEHICLE WAS RUNNING WITH MY DAUGHTER IN IT. A LADY NEXT TO MY CAR SAID SHE HEARD THE VEHICLE MAKE A NOISE AND POPPED OUT OF PARK AND INTO REVERSE. THE ESCALADE WAS MAKING GRINDING NOISE FROM THE EMERGENCY BRAKE AS IT WAS BACKING UP. THE VEHICLE BACKED INTO A PARKED CAR. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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