Cadillac Escalade Complaints

1,865 consumer complaints on file.

#10501189March 4, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2004 CADILLAC ESCALADE EXT. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 3 MPH, THE REAR SHOCKS SNAPPED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR SUSPENSION SYSTEM NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 106,000 AND THE CURRENT MILEAGE WAS 127,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10497630February 10, 2013
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
THIS VEHICLE HAS A RECURRING LOCKING PROBLEM THAT CANNOT BE DIAGNOSED OR CORRECTED BY THE DEALER. THE VEHICLE RANDOMLY LOCKS OR UNLOCKS WHILE EITHER PARKED OR MOVING CREATING A SERIOUS SAFETY CONCERN, PARTICULARLY WHEN THE VEHICLE UNLOCKS ITSELF WHILE MOVING. WE HAVE TAKEN THIS VEHICLE TO THE DEALER ON FOUR (4) DIFFERENT OCCASIONS TO CORRECT THIS LOCKING DEFECT WITHOUT SUCCESS. THIS VEHICLE HAS BEEN AT THE DEALERSHIP FOR A TOTAL OF 45 DAYS DURING 2012 ON ACCOUNT OF THIS RANDOM LOCKING ISSUE. THE SERVICE MANAGER AT THE DEALERSHIP TELLS US THAT THIS DEFECT IS NOT AN ISOLATED ISSUE WITH OUR ESCALADE, AS OTHERS ARE EXPERIENCING THIS SAME UNRESOLVED PROBLEM, ACCORDING TO BOTH HIS OWN EXPERIENCE AND HIS CONVERSATIONS WITH THE CADILLAC TECHNICAL SUPPORT PERSONNEL.. WE HAVE CONTACTED THE CADILLAC CUSTOMER ASSISTANCE CENTER ABOUT THIS LOCKING ISSUE, TO NO AVAIL. THEY SIMPLY DENY THE PROBLEM BECAUSE IT CANNOT BE REPLICATED AT THE DEALERSHIP. THEY REFUSE TO OPEN THEIR DATA BASE TO US REGARDING THIS PROBLEM. PERHAPS YOUR AGENCY HAS MORE CLOUT IN MAKING THEIR DATA BASE TRANSPARENT WITH REGARD TO THIS SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496093February 1, 2013
FUEL/PROPULSION SYSTEM
SMOKE FROM REAR CLOSE TO GAS TANK . *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10494361January 22, 2013
ENGINE
UPON THE RECENT DEVELOPMENT OF A LOUD "TICKING" NOISE WHEN STARTING MY 2002 ESCALADE 6.0 AWD, I IMMEDIATELY BROUGHT THE TRUCK INTO MY LOCAL SHOP FOR DIAGNOSTICS. A QUICK INSPECTION FOUND MISSING AND RUSTED EXHAUST MANIFOLD BOLTS ON THE DRIVER SIDE OF MY ENGINE, CAUSING AN EXHAUST LEAK. THIS LEAK CREATES NOT ONLY A DANGEROUS CO2 LEAK WITHIN THE ENGINE COMPARTMENT (WHICH ALSO CAN BE DRAWN INTO THE CABIN'S HVAC SYSTEM), BUT IT ALSO RAISES ENVIRONMENTAL CONCERNS, AS THE LEAKING EXHAUST IS NOT BEING PROPERLY TREATED VIA THE VEHICLE'S CATALYTIC CONVERTER. MY PASSENGER SIDE MANIFOLD ALSO HAS RUSTED BOLTS AND IS VERY CLOSE TO HAVING THE SAME ISSUE AS THE DRIVER SIDE. MY TRUCK IS IMPECCABLY MAINTAINED, WITH ALL THE APPLICABLE SERVICE RECORDS. THIS ISSUE IS WELL DOCUMENTED ACROSS THE INTERNET, WITH OWNERS OF 1999-2006 ESCALADES, TAHOES, SUBURBANS, YUKON/XLS, SILVERADOS AND SIERRAS. I STRONGLY URGE THE NHTSA TO LAUNCH AN INVESTIGATION INTO THE ISSUES SURROUNDING THE MASSIVE FAILURE OF MANIFOLDS AND MANIFOLD BOLTS ON 1999-2006 GM FULL SIZE SUV AND PICKUP TRUCKS. A QUICK SEARCH ONLINE SHOULD PROVIDE MORE THAN ENOUGH COMPELLING EVIDENCE TO BEGIN AN INVESTIGATION. I'LL BE HAPPY TO PERSONALLY PROVIDE WHATEVER ASSISTANCE I CAN TO HELP ENCOURAGE YOUR DECISION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493573January 20, 2013
STRUCTURE:BODY
RIGHT REAR EXT DOOR HANDLE BROKE. DUE TO THIS I WAS UNABLE TO GET MY CHILD OUT OF THE SEAT HE WAS IN. THIS DEFECT COULD PREVENT EMERGENCY EXIT FROM A VEHICLE. PER CADILLAC FORUMS THIS HAS BEEN A WELL KNOWN DEFECT IN THE PART SINCE MID 2007 AND EFFECT VEHICLES AT ALL MILEAGES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491141January 3, 2013
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
2003 CADILLAC ESCALADE EXT. CONSUMER WRITES IN REGARDS TO BRAKE SYSTEM FAILURE IN VEHICLE. *SMD THE CONSUMER STATED ON TWO OCCASIONS, HE EXPERIENCED BRAKE SYSTEM FAILURE WHICH WAS RELATED TO OXIDATION AND RUST DAMAGE TO THE BRAKE LINES (METAL TUBING) AND SUBSEQUENT LOSS OF BRAKE FLUID. THE FIRST TIME THE INCIDENT OCCURRED, THE CONSUMER WAS INFORMED THE BRAKE LINES WERE ROTTED AND THE LINES AS WELL AS THE HOSES NEEDED TO BE REPLACED. THE SECOND INCIDENT OCCURRED OVER A YEAR LATER, WHERE 14 ADDITIONAL LINES SHOWED SIGNS OF RUST. A PATCH JOB WAS PERFORMED TO RETURN BRAKING CAPACITY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489454December 21, 2012
TIRES, TIRES:SIDEWALL
TL* THE CONTACT OWNS A 2005 CADILLAC ESCALADE EQUIPPED WITH BRIDGESTONE DUELER H/L ALENZA TIRES, SIZE P275/55/20 (N/A). THE CONTACT STATED THAT THE SIDEWALL ON ALL FOUR TIRES HAD BECOME SEVERELY DRY ROTTED. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE OF THE TIRES WAS 142,100. THE VEHICLE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489414December 20, 2012
SERVICE BRAKES
A CAR TRAVELING DIRECTLY IN FRONT STOPPED SUDDENLY WHEN A TRAFFIC CHANGED TO YELLOW, TRAVELING WEST ON LEESBURG PIKE (VA-286) NEAR STERLING VA. TOWING A TRAILER, I HAD TO BRAKE HARD TO AVOID REAR ENDING. THE BRAKES INITIALLY WORKED NORMALLY, AND I SHOULD HAVE BEEN ABLE TO STOP SAFELY. THEN THE PEDAL SUNK TO THE FIREWALL AND WARNING LIGHTS & MESSAGES APPEARED. I SOUNDED THE HORN AND THE CAR IN FRONT MOVED TO GIVE ME SPACE TO COMPLETE THE STOP UNDER MANUAL BRAKING, WHICH IS PRONE TO SKIDDING WITHOUT MODULATION OR TRACTION CONTROL. ONCE GETTING THE TRUCK TO A SHOP, IT WAS DETERMINED THAT THE LEFT REAR BRAKE LINE HAD BURST, AND THAT ALL THE LINES SUFFERED HEAVY CORROSION. I'VE READ THERE HAS BEEN INVESTIGATION OF BRAKE LINE CORROSION ON GM TRUCKS, IT SEEMS MINE IS AFFECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489117December 18, 2012
AIR BAGS, STRUCTURE
DASH PAD LIFTING. WAS ADVISED FROM CADILLAC THAT THE DASH PAD LIFTING COULD POSSIBLY BE COMING FROM THE AIR BAG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488911December 16, 2012
ENGINE
NOTICED EXCESSIVE EXHAUST FUMES INSIDE THE CAR WHILE AT IDLE DURING STOPS. ALL WINDOWS UP DURING WINTER SEASON DRIVING. INSPECTED EXHAUST SYSTEM FOR LEAKS. NOTICED EXHAUST MANIFOLD BOLTS ON BOTH SIDES OF ENGINE MISSING AND SUBSEQUENT LEAKS AT EACH EXHAUST PORT WITH MISSING BOLTS. NOTICED EXCESSIVE RUSTING AND CORROSION OF EXHAUST MANIFOLD AND BOLTS. THIS SEEMS TO BE CAUSED BY A METAL DEFECT CREATING PREMATURE CORROSION OF EXHAUST MANIFOLDS AND BOLTS. INTERN, CAUSING EXHAUST LEAKS AND EXCESSIVE AMOUNTS OF EXHAUST GASES UNDER HOOD AN IN THE CABIN. THIS IS A MAJOR SAFETY CONCERN TO ME AND MY FAMILY. PLEASE INVESTIGATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487676December 7, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 CADILLAC ESCALADE. THE CONTACT STATED THAT SHE DEPRESSED THE BRAKE PEDAL AND THE PEDAL ABNORMALLY TRAVELED TO THE FLOORBOARD. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND PARKED IT. THE VEHICLE WAS LATER TOWED TO A CERTIFIED MECHANIC. THE MECHANIC ADVISED THE CONTACT THAT THE BRAKE LINES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485828November 23, 2012
ELECTRICAL SYSTEM, VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT HE NOTICED BURN HOLES ON THE SUNROOF. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE CONTACT WAS ADVISED THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000. THE CURRENT MILEAGE WAS APPROXIMATELY 120,000. UPDATED 02/28/13 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483397November 5, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH AND DEPRESSING THE BRAKES, THE BRAKES FAILED AND TRAVELED TO THE FLOORBOARD ABNORMALLY. THE CONTACT IMMEDIATELY SHIFTED THE VEHICLE INTO NEUTRAL AND APPLIED THE EMERGENCY BRAKE. THE VEHICLE EVENTUALLY CAME TO A STOP. THE CONTACT STATED THAT THE STABILITY CONTROL AND BRAKE WARNING LIGHTS WERE ILLUMINATED IMMEDIATELY FOLLOWING THE FAILURE. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS LATER TOWED TO AN INDEPENDENT MECHANIC. AFTER DIAGNOSIS, THEY ADVISED HIM THAT ALL OF THE BRAKE LINES WERE SEVERELY RUSTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED FOR ALL THE BRAKE LINES ON THE VEHICLE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 48,077. THE CURRENT MILEAGE WAS APPROXIMATELY 48,275. UPDATED 01/29/13*LJ UPDATED 1/30/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482369October 26, 2012
ENGINE AND ENGINE COOLING, AIR BAGS, SUSPENSION, ELECTRICAL SYSTEM
MY SERVICE AIRBAG CAME ON OUT OF THE BLUE AS I WAS DRIVING, THAN EARLIER THIS YEAR MY AIRRIDE CONTROL WENT OUT AIR COMPRESSOR AND SHOCKS , IN FEB MY REAR BOLTS ON THE DRIVE SHAFT WERE LOOSE LEAKING FLUID , MY REAR SEAT BELT IS MALFUNCTIONING FOR MY SON 8 YEARS GET STUCK, MY AIR CONDITIONING IS HOT ON ONE SIDE AND COLD ON THE OTHER CADILLAC CHANGED OUT A MODULE THREE MONTHS LATER. IT STILL DOES THE SAME THING BUT I WON'T TAKE IT BACK BECAUSE THAT'S WHEN ALL THE OTHER STUFF STARTING HAPPENING REAR BOLTS LOSE LOST MASSIVE FLUID THEN THE AIR RIDE WENT OUT AIR COMPRESSOR AND SHOCKS. WHEN WE OPENED THE AIR COMPRESSOR UP IT WAS RUSTED AS IF IT HAD NOT WORKED IN YEARS SO I TRULY BELIEVE THAT SEWELLE CADILLAC DAMAGED MY SUV EVERYTHING BUT THE AIR ON ONE SIDE WAS GETTING HOT NOT TO MENTION THEY HAD MY TRUCK FOR OVER 7HRS AS I WAITED IN THE LOBBY LAST YEAR LOST MY ONE OF MY HUBS THE INTERIOR PAINT IS PEELING OFF THE VIDEO PLAYER WENT OUT IN 2007 . MY VEHICLE STAYS ON WHEN THE DOORS ARE OPEN AND THE KEY IS OFF AND OUT OF THE IGNITION THE INSIDE LIGHT SWITCH COMES ON SOMETIMES AND THIS TRUCK IS ALMOST PAID BUT ITS A LOT OF MONEY FOR ALL THESE THINGS TO GO WRONG. THERE IS A LOT MORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479405October 9, 2012
SERVICE BRAKES
MY WIFE HAD JUST LEFT THE PARKING LOT APPROACHING THE TRAFFIC LIGHT SHE STEPPED ON THE BRAKE THE PEDAL WENT ALL THE WAY TO THE FLOOR, THE VEHICLE WOULD NOT STOP SHE WENT THROUGH THE RESD LIGHT AND COASTED UNTIL THE VEHICLE STOPPED. LUCKILY SHE DID NOT HAVE AN ACCIDENT, AFTER CHECKING TO SEE WHAT WAS WRONG, BRAKE FLUID WAS LEAKING UNDER THE VEHICLE TOWARDS THE REAR DIFFERENTIAL, THE BRAKE LINES WERE RUSTED, CORRODED, AND LEAKING EVERY TIME THE BRAKE WAS APPLIED, THE ENTIRE UNDER CARRIAGE OF THE VEHICLE LOOKED LIKE A FIFTY YEAR OLD VEHICLE I'VE NEVER SEEN ANY THING LIKE THIS IN ALL MY LIFE. I THOUGHT BRAKE LINES WERE MADE TO OUT LAST THE VEHICLE. I DID SOME RESEARCH AND FOUND OUT THAT A GROWING NUMBER OF SUV OWNERS ARE EXPERIENCING THEN SAME PROBLEM. I THINK THIS IS A MAJOR SAFETY ISSUE, I JUST NEED MY VEHICLE TO BE REPAIRED WITH GENUINE PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478790October 5, 2012
STEERING, SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH THE STEERING WHEEL LOCKED AND THE BRAKES FAILED. THE CONTACT SHIFTED INTO REVERSE IN ORDER TO GET THE VEHICLE TO STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE STEERING PUMP NEEDED TO BE REPLACED. THREE YEARS LATER FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 166,000. UPDATED 11/16/12*LJ THE CONSUMER STATED THE FAILURE RECURRED AT 166,000 MILES. UPDATED 11/20/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478392October 2, 2012
ENGINE
FOUND HALF OF EXHAUST MANIFOLD BOLTS BROKEN AND CANNOT GET INSPECTED NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477842October 1, 2012
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
2004 CADILLAC ESCALADE. CONSUMER WRITES IN REGARDS TO DEFECTIVE BRAKE LINE. *TGW THE CONSUMER STATED WHEN HIS WIFE APPLIED THE BRAKE, THE PEDAL WENT TO THE FLOOR, AND THE VEHICLE DID NOT STOP. SHE WENT THROUGH A RED LIGHT AND COASTED UNTIL THE VEHICLE FINALLY STOPPED. THE CONSUMER DISCOVERED BRAKE FLUID LEAKING UNDER THE VEHICLE TOWARD THE REAR DIFFERENTIAL, AND THE BRAKE LINES WERE SEVERELY RUSTED, TO THE POINT OF CORROSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473019August 30, 2012
SERVICE BRAKES, HYDRAULIC, EQUIPMENT
2003 CADILLAC ESCALADE EXT METAL BRAKE LINE PROBLEM. I NOTICED A LEAK AND I TOOK MY TRUCK IN TO BE CHECKED OUT. THE SERVICE TECH ADVISED THAT THE METAL BRAKE LINE WAS CORRODED AND NEEDED TO BE REPLACED. I QUESTIONED HOW CAN THAT HAPPEN? WHY WASN'T IT NOTICED DURING PREVIOUS SERVICE? WHAT CAUSED THE PROBLEM? CAN THIS HAPPEN AGAIN? I REQUESTED INVESTIGATION OF PARTS AND VERIFICATION OF RECALLS. "I WAS TOLD THAT BATTERY ACID DRIPPED ON LINE". I WOULD LIKE TO FILE THIS COMPLAINT BECAUSE THE ANSWER I RECEIVED DOES NOT MAKE ANY SENSE, ESPECIALLY IF ALL SERVICE AND WORK DONE TO MY ESCALADE EXT TRUCK WERE COMPLETED MY THE DEALER. MY BATTERY HAD NO CORROSION AND I DO NOT LIVE INSALT BELT STATE. I FEEL THIS BRAKE LINE PROBLEM IS A DEFECT. THIS PROBLEM OCCURRED SUDDENLY, WITH NO WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471789August 21, 2012
STRUCTURE, LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
SECOND LEMON FROM THE TEXAS PLANT. FIRST WAS 07 GMC YUKON WITH MASSIVE ELECTRICAL PROBLEMS. THIS NEW CADILLAC, ALSO MADE IN ARLINGTON, HAS HAD SEVERAL ISSUES WITH THE SAME REAR PASS DOOR, DOOR LATCH, WINDOW SEALS AND WARPED DOOR FRAME. AFTER MULTIPLE TRIPS TO DEALER THE PROBLEM STILL EXISTS. BOTH AUTO RUNNING BOARD MOTORS HAVE NEEDED REPLACING AND PARTS HAVE BEEN CHANGED OUT SEVERAL TIMES. AFTER A FEW THOUSAND MILES ALL 8 LIFTERS IN THE ENGINE NEEDED REPLACING AND NOW THE TRUCK IS SLUGGISH AND "OUT OF SYNC". THE AIR CONDITIONER WENT OUT AFTER A FEW HUNDRED MILES AND REQUIRED AN ENTIRE NEW HVAC SYSTEM, NEW HOSES, MOUNTS, VENTS ETC. THE FRONT PASS LEATHER SEAT NEEDED REPLACEMENT BECAUSE OF POOR QUALITY. THE PAINT IN SEVERAL AREAS HAS FLAKED AND HAS BEEN TO THE BODY SHOP THREE X'S FOR PAINT REPAIR. GM HAS BEEN FORCED TO TAKE IT BACK UNDER THE LEMON LAW IN CALIF. BACK TO BACK PROBLEMS FROM THE TEXAS PLANT ON SEPARATE GM PRODUCTS, BOTH BRAND NEW AND DRIVEN LESS THAN 10,000 MILES PER YEAR. NEVER BUY ANYTHING BUILT IN THE TEXAS PLANT, THERE SEEMS TO BE BIG ISSUES THERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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