Cadillac Escalade Complaints

1,865 consumer complaints on file.

#10695460March 19, 2015
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE. WHILE DRIVING AT AN UNKNOWN SPEED WITH THE FOUR WHEEL DRIVE ENGAGED, THE VEHICLE FAILED TO SWITCH BACK TO TWO WHEEL DRIVE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DIAGNOSED THAT THE IGNITION LOCK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. UPDATED 4/30/15*CN UPDATED 10/23/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694724March 16, 2015
STRUCTURE
CRACK ON FRONT DASH APPEARED A COUPLE OF YEARS AGO. WAS TOLD IT WAS A COMMON PROBLEM BUT NO RECALL. TODAY I NOW HAVE THREE CRACKS AND AN ESTIMATE OF ALMOST $400 TO REPLACE THE PART. IN A QUICK LOOK ONLINE THIS PROBLEM APPEARS TO BE VERY COMMON. I KNOW THERE IS A PUSH TO HAVE GM REPLACE THIS PART AT THEIR EXPENSE AS IT APPEARS TO BE DEFECTIVE. SOMETHING I AGREE WITH AND AM IN FAVOR OF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693816March 12, 2015
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
DRIVER STOPPED VEHICLE PREPARING TO PARK, PLACED IT IN "PARK" AND PROCEEDED TO TURN IGNITION INTO "OFF" POSITION. THE KEY WAS FIRMLY LOCKED IN THE "RUN" POSITION AND WOULD NOT TURN TO "OFF" OR ANY OTHER POSITION. AFTER TRYING TO TURN KEY FOR SEVERAL MINUTES, DRIVER CALLED GM/SEWELL - CADILLAC SERVICE DEPARTMENT FOR INSTRUCTION TO TURN THE VEHICLE OFF. THE SERVICE DEPARTMENT COULD NOT PROVIDE ANY SOLUTIONS THAT WORKED OVER THE PHONE. THE VEHICLE HAD TO BE SHUT OFF AT THE SERVICE DEPARTMENT. AFTER THE INITIAL INCIDENT THERE WERE A NUMBER OF OTHER INCIDENTS INCLUDING KEY HARD TO TURN IN IGNITION, NUMEROUS OCCASIONS OF POWER LOSS THROUGHOUT SYSTEMS IN VEHICLE. THE VEHICLE HAS BEEN TAKEN THE SEWELL CADILLAC MANY TIMES FOR THESE SAFETY ISSUES. A NUMBER OF CALLS HAVE BEEN MADE TO GM ALSO ABOUT THE VEHICLE AND ITS DEFECTIVE NATURE. I FIRMLY BELIEVE THAT THIS VEHICLE SHOULD BE INCLUDED IN THE IGNITION RECALLED VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692143March 4, 2015
EQUIPMENT, ELECTRICAL SYSTEM
MY WIFE WAS GOING TO A DOCTOR'S APPOINTMENT WITH OUR 1 YEAR OLD CHILD. WHEN SHE ARRIVES SHE NOTICED THE POWER-ASSISTED STEP DID NOT UNFOLD WHEN SHE OPENED HER DOOR, AS IT NORMALLY DOES. WHEN SHE RETURNED FROM HER APPOINTMENT AND GOT IN THE CAR IT THE POWER-ASSISTED STEP OPENED NORMALLY. AFTER MAKING HER FIRST TURN OUT OF THE STREET SHE HAD PARKED ON, THE NAVIGATION CD STARTED EJECTING AND INSERTING ITSELF AUTOMATICALLY, ALL OF DOORS WERE LOCKING AND UNLOCKING, THE LIGHTS ON THE INSTRUMENT PANEL AND CENTER CONSOLE WERE FLICKERING, POWER STEERING WAS LOST, AND THE CAR STALLED. SHE MANAGED TO VEER OVER, TURN THE KEY OFF, AND CALLED ME. I TOLD HER TO PUT THE CAR IN PARK AND TRY TO RESTART. IT STARTED FINE AND SHE CAREFULLY DROVE BACK HOME. I DROPPED THE CAR OFF AT MY LOCAL MECHANIC AND THEY STATED THERE WERE MULTIPLE WELL-DOCUMENTED BULLETINS ON THIS ELECTRICAL FAILURE HAPPENING AND THAT THE DEALERSHIP WOULD BE BEST SUITED TO REPAIR THE ISSUE. I THEN TOOK IT TO THE DEALERSHIP AND THEY STATED THEY HAD TO REPLACE THE POSITIVE AND NEGATIVE TERMINAL CABLES TO THE BATTERY. THIS COULD HAVE BEEN A MUCH WORSE SITUATION IN WHICH MY WIFE OR CHILD WAS PERMANENTLY INJURED OR KILLED. IMAGINE IF THIS HAD OCCURRED ON A HIGHWAY - CAR STALLING AND LOSING POWER STEERING. THIS MATTER NEEDS TO BE ADDRESSED AS IT SEEMS TO BE A COMMON THEME FOR THIS MAKE AND MODEL. DO NOT WAIT FOR A FATALITY TO OCCUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691724March 3, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2014 CADILLAC ESCALADE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V614000(ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691773March 3, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2014 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V614000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691480March 2, 2015
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
MY VEHICLE WAS PARKED COMPLETELY OFF, WHEN AN ALARM TYPE OF SOUND STARTED RINGING. I LOOKED AT MY CAR AND I SEE SMOKE INSIDE BY THE DASH BOARD, I CALLED MY HUSBAND AND HE RUSHES OUTSIDE AND GRABBED A TOOL. HE OPENED UP THE HOOD AND ALOT MORE SMOKE CAME OUT, HE DISCONNECTED THE BATTERY WITH THE TOOL AND MY UNCLE GRABBED THE HOSE AND WATER DOWN THE ENGINE PART OF THE CAR. THE FIRE WENT OUT AND I RIGHT AWAY CONTACT ME INSURNACE.THE WHOLE ELECTRICAL FUSE BOX IS BURN AND IM NOT SURE WHAT ELSE IS DAMAGE IN THE DASH BOARD. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10691013February 27, 2015
ENGINE, FUEL/PROPULSION SYSTEM
AFTER DRIVING THE CAR ON HIGHWAY WITH NO ISSUES CAR WILL STALL OUT APPROACHING LIGHTS,STOP SIGNS OR SLOWING DOWN OR LETTING OFF GAS PEDAL.HAS HAPPENED 8-9 TIMES IN LAST WEEK. NO WARNING LIGHTS OR IDLING ISSUES THAT WOULD WARN US OF THE ISSUE. CHANGED BATTERY,CRANKSHAFT SENSOR ,CLEANED THROTTLE BODY, FUEL FILTER ,AND CHANGED OIL. NO CODES SHOW UP ON MECHANICS DIAGNOSTIC METER.I HAVE TAKEN TO ONLINE CADILLAC FORUMS AND LEARNED THIS IS NOT AN UNCOMMON PROBLEM.VERY UNSETTLING WITH WIFE AND 4 CHILDREN IN VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690319February 24, 2015
ELECTRICAL SYSTEM, SERVICE BRAKES
TL*THE CONTACT OWNS A 2012 CADILLAC ESCALADE HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, ALL THE WARNING LIGHT IN THE INSTRUMENT PANEL ILLUMINATED AS THE BRAKE PEDAL SANK INTO THE FLOOR BOARD AND FAILED TO STOP THE VEHICLE. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THERE WAS A BAD CELL IN THE BATTERY AND AS A RESULT, IT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683373February 13, 2015
SEATS
HEATED SEATS NOT WORKING. AFTER DOING SOME RESEARCH ONLINE I FOUND OUT THAT ESCALADE'S ARE PRONE TO MELTED WIRE CONNECTIONS ON THE CCSM UNDER THE PASSENGER SEAT. MINE HAS THE EXACT SAME PROBLEM AS DESCRIBED BY MANY OTHER ESCALADE OWNER'S. WHY HAS THIS NOT BEEN RECALLED? THIS COULD POSE A VERY SERIOUS INTERIOR FIRE RISK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682970February 12, 2015
AIR BAGS, SERVICE BRAKES
A VEHICLE TURNED ACROSS THE ROAD IN FRONT OF ME. STOOD ON THE BRAKES AND FELT THE BRAKES GRAB HARD. I INITIALLY THOUGHT I COULD MISS THE TRUCK WHEN FIRST APPLIED BRAKES, THEN THEY FELT LIKE THEY RELEASED. NO PULSING LIKE YOU WOULD FEEL WHEN ANTI-LOCK HAS ENGAGED. JUST FELT LIKE THEY RELEASED. ALSO, THE AIRBAGS DID NOT DEPLOY. VEHICLE IS IN THE REPAIR SHOP NOW AND THEY TOLD ME THE AIRBAGS ARE TURNED OFF. I'VE OWNED THE VEHICLE SINCE IT WAS NEW AND KNOW OF ANY REASON WHY THEY WOULD BE OFF, NOR DID I KNOW YOU COULD TURN THEM OFF. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10682175February 9, 2015
VEHICLE SPEED CONTROL
DRIVING ON THE I10, SEMIS ALL AROUND, DRIVING ABOUT 65 MPH. MY DAUGHTER AND HER FRIEND IN THE VEHICLE. ALL OF THE SUDDEN IT FELT LIKE I HIT A WALL. ALL POWER WENT OUT, LOST ALL SPEED, WHEN THE POWER FLICKERED BACK ON, LIGHTS ONLY NO SPEED, ALL THE DASHBOARD WAS LITE UP, EVERYTHING WAS MAKING A SOUND, THE VEHICLE KEPT GOING FROM D -DRIVE TO P-PARK, THE RPM WERE MAXED- YET NO SPEED. AT 51K I NOTICED THE VEHICLE SHIFTING HARD AND TOOK IT IN TO A CADILLAC DEALERSHIP, THOUSANDS OF DOLLARS LATER, IT HAS CONTINUED TO DO THE SAME THING, JUST TWO DAYS AGO 2-7-15, IT IS STILL DOING THE SAME THING. MANY TIMES I HAVE BEEN IN DANGER OF LOOSING MY LIFE, AM NOT EXAGGERATING. MY VEHICLE HAS ONLY BEEN TOUCHED BY THE DEALERSHIP FOR ALL OF ITS SERVICES AND REPAIR. THIS VEHICLE IS EXTREMELY UNSAFE FOR DRIVING. I HAVE A BOOK OF ALL MY SERVICE RECORD DOCUMENTING THE SAME ISSUE OVER, AND OVER...........................................AGAIN. ACCORDING TO MY RESEARCH THERE ARE THOUSANDS OF PEOPLE EXPERIENCING THE SAME PROBLEM, AND CADILLAC JUST SITS BACK, PROBABLY WAITING FOR LOSS OF LIVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681412February 5, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT'S VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO TWO OTHER VEHICLES. AFTERWARDS, THE VEHICLE TRAVELED ANOTHER ONE HUNDRED FEET AND THE ENGINE RPMS WENT BACK TO NORMAL. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10681142February 4, 2015
AIR BAGS
I HAVE A SERIOUS SAFETY CONCERN FOR OLDER MODEL CADILLAC ESCALADE'S AIR BAGS. I OWN A 2004 CADILLAC ESCALADE THAT HAS BEEN WELL MAINTAINED. THE AIRBAGS WERE DEPLOYED AT FULL SPEED WITHOUT CAUSE WHILE I WAS PARKED, IDLING. IF I WAS DRIVING, I COULD HAVE BEEN KILLED OR CAUSED OTHER INNOCENT PEOPLE TO BE KILLED OR INJURED. THIS DEFECT HAS ME WONDERING IF THIS WILL BE A SAFETY ISSUE FOR OTHERS WITH THIS VEHICLE. GM IS CURRENTLY COMMITTED TO ONLY INSPECT THE VEHICLE AT THIS TIME. MY EXPECTATION IS THAT THEY DEFINE ROOT CAUSE AND REPAIR THE VEHICLE TO A SAFE RELIABLE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10679330January 27, 2015
AIR BAGS
CRACKED DASHBOARD ON 2 OUT OF EVERY 3 GM SUV / TRUCKS. MINE IS ONE OF THEM. IT IS A SAFETY ISSUE THAT IF I WERE INVOLVED IN A CRASH, WOULD MY AIRBAG DEPLOY PROPERLY, WOULD THE DASH SHATTER INTO TINY PIECES AND BE LIKE SHRAPNEL. GM KNOWS THAT THIS IS A HUGE PROBLEM WITH MOST 2007-PRESENT SUV / TRUCKS DASHES. MY GM CASE NUMBER [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678167January 21, 2015
TIRES, WHEELS
TIRES LOSING AIR DUE TO POOR CHROMING PROCESS, AKA PAINT ON RIMS, FAKE CHROME PAINT IS PEELING OFF ON INSIDE OF RIMS, (SINCE GM DOESN'T LIKE TO RUSTCOAT ANY OF THEIR PARTS TO SAVE A COUPLE $) CAUSING TIRES NOT TO SEAL TO RIM, AS WELL VALVE STEM HOLE IS NO LONGER ROUND DUE TO FLAKING PAINT AND AIR IS ESCAPING HERE AS WELL. THIS COULD LEAD TO TIRE BLOWOUTS AND PROBABLY HAS, AND WAS PROBABLY BLAMED ON THE TIRE OR ROAD HAZARDS THAT WEREN'T THERE. I HAVE CONTACTED GM AND CADILLAC AND THEY ONLY THINK THEIR PARTS SHOULD LAST AS LONG AS EXTRA WARRANTY YOU PAY FOR. SO 3 YEARS. AFTER THAT, ALL PARTS ARE OK TO FAIL IN THEIR EYES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672479January 14, 2015
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2003 CADILLAC ESCALADE. THE CONTACT STATED THAT THE INSTRUMENT PANEL MALFUNCTIONED FAILING TO DISPLAY ANY READINGS. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE INSTRUMENT PANEL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672118January 13, 2015
STRUCTURE, WHEELS, STEERING, FUEL/PROPULSION SYSTEM
CHROME LINING OF WHEELS HAS BEEN PEELING FOR YEARS. WHEN FIRST APPEARED FACTORY REP FROM CADILLAC/GM INSPECTED CAR AND STATED ONLY COSMETIC (CAR WAS STILL UNDER WARRANTY). MY CONCERN WAS THAT IT WOULD EVENTUALLY GO INTO THE INTERFACE OF THE TIRE AND WHEEL. I HAVE COMPLAINED TO GM SEVERAL OCCASIONS. IT HAS. BEEN BROUGHT BACK TO DEALER NUMEROUS TIMES WHERE IT HAS BEEN ACKNOWLEDGED TO BE A PROBLEM AND THAT THEY HAD A FIX. THIS FIX WAS PERFORMED NUMEROUS TIMES AT DEALER AND OTHER TIRE DEALERS, MR TIRE AND GOODYEAR. ALL OF THE TIRE DEALERS HAVE KNOWLEDGE OF THE ISSUE RIGHT AWAY. THE ISSUE IN ALSO NOTED MANY TIMES ON THE INTERNET. WE CAN CHECK PRESSURE AND LOAD TIRES TO SPECS GO ON A RIDE ON HIGHWAY AND FEEL SOME LOSS OF STEERING AFTER A HUNDRED MILES. THEN NEED TO ADD PRESSURE. THIS IS A CHRONIC ISSUE WITH ACUTE INSTANCES THAT HAS POTENTIAL OF CREATING AN AUTOMOBILE ACCIDENT ESPECIALLY AT HIGHWAY SPEEDS. DEALER WANTS $1000.00 PER WHEEL TO REPLACE PLUS LABOR. GM NOT INTERESTED IN ANY FINANCIAL HELP OR ACKNOWLEDGEMENT, CASE # 71-1423629281 (JANUARY 13, 2015). THEY STATED THAT THEY "HAVE TO FOLLOW COMPANY GUIDELINES", THAT THE "ISSUE IS TRICKY BECAUSE I HAVE CALLED NUMEROUS TIMES IN THE PAST BUT THERE IS NO RECALL", "THE YEAR OF MY VEHICLE PRECLUDES ANY FIX", "OUR GUIDELINES ONLY COVER UP TO 8 YEARS" ...... PLEASE HELP. THIS IS A KNOWN ISSUE WITH A FIX THAT DOES NOT LAST (AND I HAVE TO PAY FOR), AND HAS THE POTENTIAL TO CAUSE LOSS OF STEERING AND AN EVENTUAL ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671762January 12, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 CADILLAC ESCALADE. WHILE DRIVING VARIOUS SPEEDS, THE INTERIOR AND EXTERIOR LIGHTING FLICKERED AND THE VEHICLE STALLED. IN ADDITION, THE CONTACT MENTIONED THAT THE VEHICLE WOULD INDEPENDENTLY RESTART. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671936January 12, 2015
STRUCTURE:BODY
DASH CRACK ON DRIVERSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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