Cadillac Escalade Complaints

1,865 consumer complaints on file.

#10671389January 9, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I WAS DRIVING APPROXIMATELY 60 MPH, WHEN MY DASH WARNING SIGN BEGAN TO READ "LOW OIL PRESSURE- SHUT OFF ENGINE" AND BEGAN BEEPING INCESSANTLY. AS I WAS ON A BRIDGE/EXPRESSWAY, I WAS NOT IN A POSITION WHERE I COULD SAFELY STOP THE ENGINE. THE ENGINE WENT INTO "LIMP MODE" AND WAS STRUGGLING TO MAINTAIN POWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671020January 8, 2015
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
VEHICLE IS NO LONGER PROVIDING SPEED READOUT WHILE VEHICLE IS IN MOTION OR GAUGE IS INOPERATIVE AT RANDOM. MY VEHICLE IS 11 YEARS OLD BUT HAS LESS THAN 20,000 ORIGINAL MILES (MOST ARE HIGHWAY). 19,800 TO BE EXACT. DEALER INDICATES GM WILL NOT AUTHORIZE A FIX AT NO COST UNDER THEIR SPECIAL COVERAGE ADJUSTMENT #07187C. THIS VEHICLE HAS BEEN WELL MAINTAINED AND I FAIL TO SEE HOW HAVING SIMPLE TIME PASSAGE ON A LOW MILEAGE VEHICLE IS CAUSE FOR NOT BACKING THE PRODUCT. LOOKS LIKE THEY KNOW THEY HAVE A PROBLEM AND JUST DON'T WANT TO PAY TO RESOLVE THE ISSUE. THEY ARE USING TIME PASSAGE AS A WAY TO SIDE STEP CORRECTING THE ISSUE ON A PART THAT THEY KNOW TO BE DEFECTIVE. A PART THEY KNOW FAILS. A PART THAT PROVIDES THE OPERATOR WITH FEEDBACK SO SAFE OPERATION AND CONTROL OF THE VEHICLE CAN BE MAINTAINED. I DO NOT KNOW THE SPEED OF THE VEHICLE WHEN I FIRST NOTICED THE ISSUE, HOWEVER I WAS ON A HIGHWAY IN SNOWY CONDITIONS... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668962December 30, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE ACCELERATING AWAY FROM A STOP LIGHT INTERSECTION FROM CURRENTLY BEING STOPPED, AT APPROXIMATELY 10 MPH - THE PASSENGER AND I HEARD A LOUD BANG. WE IMMEDIATELY BRAKED THE VEHICLE TO A STOP AND DUCKED, THINKING A GUN OR SOMETHING HAD GONE OFF. WE LOOKED UP ONLY TO FIND THAT OUR SUNROOF HAD BURST INTO A THOUSAND SHARD PIECES ABOVE US WITH NO EVIDENCE OF IMPACT. SMALL SHARDS OF GLASS WERE ALL OVER THE PLACE, HOWEVER, MOST OF THEM REMAINED STUCK TO THE TINT ON THE OUTSIDE OF THE VEHICLE. WE FOUND A SAFE PLACE TO PULL OVER AND CALM DOWN, AS THE WHOLE EVENT WAS QUITE SCARY. WE TOOK PICTURES OF BOTH THE INSIDE OF THE SUNROOF, ALONG WITH THE OUTSIDE. WE FOUND NO EVIDENCE OF IMPACT, IN FACT, THE GLASS DOMED TO THE EXTERIOR OF THE VEHICLE. THERE WAS NO GLASS SPIRALING WHICH WOULD SHOW EVIDENCE OF IMPACT, JUST COMPLETELY SHATTERED IN EVERY SPOT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668413December 26, 2014
STEERING, SEATS
HEATED STEERING WHEEL BURNED A WHOLE THROUGH LEATHER AND CAUSED A BURN ON MY FINGER. STEERING WHEEL HEATER NO LONGER WORKS SINCE INCIDENT. *TR HEATED DRIVER SEAT NO LONGER WORKS AFTER SMELLING BURNING IN CAR. FOUND MELTED/BURNED CONNECTOR UNDER PASSENGER SIDE SEAT WHERE THE HEATED SEAT MODULE IS LOCATED.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10667328December 19, 2014
SERVICE BRAKES
DRIVING LOW SPEED AND BRAKE PEDAL WENT TO THE FLOOR. NO WARNING LIGHTS. DIFFICULT TO STOP CAR. SELECTED LOWER GEAR AND MANAGED TO STOP CAR WITH WHAT BRAKING POWER REMAINED. HAD JUST GOTTEN OFF FREEWAY, COULD HAVE BEEN A SERIOUS ACCIDENT. BRAKE FLUID VISIBLE AT REAR OF VEHICLE. TOOK CAR TO GM DEALER AND THEY ADVISED A REAR STEEL BRAKE LINE HAD CORRODED AND HAD A HOLE. STATED ALL BRAKE LINES NEEDED REPLACING ALONG WITH BRAKE CALIPERS DUE TO CORROSION. THEY WOULD HAVE TO RAISE BODY FROM CHASSIS FOR ACCESS. BILL WOULD BE $3000 TO $4000. THEY WOULD GLADLY TAKE THIS CAR IN TRADE FOR A NEW GM VEHICLE. THIS CAR HAD ALL NEW BRAKES INSTALLED AT GM DEALER IN 2013 AND THERE WAS NO MENTION OF CORRODED BRAKE LINES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667123December 18, 2014
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2004 CADILLAC ESCALADE EXT. THE CONTACT STATED THAT THE INSTRUMENT PANEL FAILED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663397December 10, 2014
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, AIR BAGS
TL* THE CONTACT OWNS A 2005 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 60 MPH, THE SPEEDOMETER DISPLAYED THAT THE VEHICLE WAS TRAVELING 20 MPH. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE INSTRUMENT CLUSTER WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. IN ADDITION, THE CONTACT INDICATED THAT THE AIR BAG SENSOR LIGHT WAS ILLUMINATED. THE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662912December 8, 2014
SERVICE BRAKES
BRAKE PEDDLE WENT TO THE FLOOR. DEALER DIAGNOSED RUSTED BRAKE LINES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660896November 25, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE HYBRID. WHILE DRIVING APPROXIMATELY 30 MPH AND ATTEMPTING TO ENGAGE THE BRAKES, THE VEHICLE FAILED TO STOP AT A TRAFFIC LIGHT. THE CONTACT HAD TO QUICKLY SHIFT INTO PARK AND TURN THE VEHICLE OFF IN ORDER TO STOP. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660193November 22, 2014
STEERING, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
PURCHASED BRAND NEW 2014 CADILLAC ESCALADE FROM PENSKE IN TORRANCE CA , BEGINNING OF SEPT. 2014. VEHICLE REFUSED TO START ON AT LEAST FOUR OCCASIONS. THEN WHILE DRIVING INTO A GAS STATION, THE VEHICLE LOST POWER AND POWER STEERING, CAUSING A CRASH AT A GAS STATION. I AM UNABLE TO GET PENSKE IN TORRANCE CA TO LOOK INTO THE PROBLEM. THEY ARE DECLINING TO DO ANYTHING TO LOOK OR FIX THE PROBLEM. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10653791November 10, 2014
ENGINE
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE HAVING REPAIRS PERFORMED, THE TECHNICIAN NOTIFIED THE CONTACT THAT THE REAR MOTOR MOUNT NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653540November 7, 2014
ELECTRICAL SYSTEM, SEATS
FIRST I WOULD LIKE TO NOTE THAT THIS IS THE SECOND TIME THIS ISSUE HAS OCCURRED.THAT BEING SAID YOU CAN UNDERSTAND WHY A PERSON WOULD BE FRUSTRATED WHEN THEY DISH OUT AN ESTIMATED 700 DOLLARS FOR REPAIRS ONLY TO BE FACING THE SAME ISSUE NO MORE THAN A YEAR LATER.THE PROBLEM IS WITH GM'S HEATED SEAT DESIGN. THIS IS NOT AN ISOLATED ISSUE; DOING A QUICK SEARCH WILL BRING SEVERAL FORUM THREADS WITH USERS REPORTING THE SAME ISSUES.WITH THE CURRENT STATUS OF GM IN REGARDS TO FAILURE TO ACT ON POTENTIAL FIRE HAZARDS, IT'S NO SURPRISE THAT THEY ARE TURNING A BLIND EYE HERE. THEY ARE FULLY AWARE OF THE ISSUE AND WILL NOT TAKE THE TIME TO FIND THE ROOT CAUSE. SEVERAL USERS HAVE REPORTED RECURRING ISSUES EVEN AFTER THE "FIRE HAZARD" HAS BEEN FIXED/REPLACED BY THE DEALER AT THE OWNERS EXPENSE. THIS ISSUE HAPPENS WHEN I USE THE AUTO START FEATURE IN COLD WHETHER.I LIVE IN MINNESOTA AND THE TEMPERATURES GET RATHER COLD, IT'S REALLY NICE TO USE THIS FEATURE WHENEVER POSSIBLE, HOWEVER, WHEN USING THE AUTO START IN COLD WEATHER, SEVERAL USERS AS WELL AS MYSELF HAVE REPORTED THAT THIS IS WHAT IS CAUSING THE MELTING WIRES DUE TO RESISTANCE ISSUES RELATING TO THE COLD WEATHER. THE WIRES UNDER THE PASSENGER SEAT GET SO HOT THAT YOU CAN ACTUALLY SMELL IT BURNING AS WELL AS VISUALLY SEE THE BURN DAMAGE UPON INSPECTING THE CONTROL UNIT WHICH IS UNDER THE PASSENGER SEAT. THE SCARIEST PART OF IT ALL IS THAT NO FUSE WILL TRIP DURING THIS HAZARDOUS PROCESS. THE WIRE WILL SIMPLE MELT TO THE POINT WHERE IT WILL NO LONGER MAKE A GOOD CONTACT AND THEN "HOPEFULLY" QUIT WORKING WITHOUT CAUSING ADDITIONAL DAMAGE. IT'S ONLY A MATTER OF TIME BEFORE A REPORT COMES IN OF A VEHICLE BURNING TO THE GROUND, HOPEFULLY NO ONE WILL BE HURT BECAUSE OF GM'S FAILURE TO ACT "AGAIN". EITHER WAY, IF IT DOES, I WILL BE CONTACTING THE NEWS AND SUPPLYING THEM THIS SUBMISSION AS PROOF THAT A COMPLAINT WAS FILED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10653079November 6, 2014
STRUCTURE:BODY
BLACK CHROME PAINT ON WINDOW FRAMES PEELING AWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652500November 4, 2014
SERVICE BRAKES
SEVERE LEAK(CORROSION) IN BRAKE LINE AT CENTER PILLAR. LINE IS INBOARD OF CHASSIS BEAM, ADJACENT TO FUEL TANK. NOTE THIS IS THE FOURTH BRAKE LINE FAILURE EXPERIENCED ON THIS VEHICLE. (MASS CAR) HAD SIMILAR TOTAL FAILURE ON ANOTHER BRAKE LINE NEAR THE CURRENT FAILURE. DEALER ALSO FOUND TWO OTHER CORROSION CAUSED LEAKAGE AT REGULAR MAINT INSP. ALL REPAIRS MADE BY CADILLAC DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651875November 1, 2014
AIR BAGS
I WAS DRIVING HOME. OUT OF NO WHERE MY DRIVERS SIDE - SIDE AIRBAG DEPLOYED SPONTANIOUSLY. I BEGAN LOSING CONTROL OF THE VEHICLE BECAUSE THE NOISE WAS SO LOUD, AND STARTELING THAT I THOUGHT SOMEONE STRUCK MY DRIVERS SIDE. I AM LEFT SIDE - HEARING IMPAIRED, MY WHOLE LEFT SIDE WENT NUMB AND BEGAN TO RING PIERCINGLY. I GAINED CONTROL BACK OF THE VEHICLE AND TRIED TO EXIT THE TRUCK. I WAS ENGULFED IN CHEMICALS AND COULDN'T SEE. I TRIED TO OPEN THE DOOR AND COULDN'T AS THE AIRBAG BLOCKED MY EXIT, AND / OR ROLLING DOWN THE WINDOW. WHEN THE AIRBAG BEGAN TO DEFLATE I WAS ABLE TO EXIT THE VEHICLE. I WAS FORTUNATE MY SON AND HUSBAND WERE BEHIND ME AS WE DROVE HOME. THEY HAD NO IDEA WHAT WAS HAPPENING AS I JUMPED OUT OF MY TRUCK WITH A WHITE CLOUD OF FUMES BEHIND ME. I NOW FEEL AS THOUGH MY EAR HAS BEEN STABBED AND MY NOSE/THROAT ARE BURNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643736October 9, 2014
SERVICE BRAKES
I WAS DRIVING HOME FROM WORK AND WHEN I BRAKE THE PEDAL WENT ALL THE WAY TO THE FLOOR, I HAD NO BRAKES WHAT SO EVER, LUCKY ME I WAS CLOSE TO HOME, IT LOOKS LIKE THE BRAKE LINES IS BROKE, I HAVE A POOL OF BRAKE FLUID IN MY DRIVE WAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639046September 25, 2014
SEATS
TL* THE CONTACT OWNS A 1999 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE PARKED, ANOTHER VEHICLE CRASHED INTO THE REAR END OF THE VEHICLE CAUSING THE FRONT DRIVER SEAT TO FRACTURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 155,409.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10637685September 19, 2014
SERVICE BRAKES
ON 8/13/2014 WHILE APPROACHING A RED LIGHT ON US ROUTE 22 IN MONROEVILLE, PA.; AT ABOUT 30 MPH, MY PEDAL WENT TO THE FLOOR. I IMMEDIATELY SHIFTED TO LOW GEAR AND APPLIED THE EMERGENCY BRAKE. I WAS VERY LUCKY TO NOT HIT THE VEHICLE IN FRONT OF ME, ABOUT 2 FEET TO SPARE. PULLED OFF ROAD, OPENED HOOD, MASTER CYLINDER LOW, PUDDLE UNDER DRIVER'S SEAT. AS I WAS ONLY 1/4 MILE FROM MY FAVORITE MECHANIC AND WAS ON A LEVEL ROAD, I PUT THE 4 WAY FLASHERS ON, LOW GEAR, AND PROCEEDED AT 5 MPH TO THE SERVICE CENTER. ONLY BRAKES I HAD WAS EMERGENCY, NOTHING AT ALL FROM PEDAL ?????? WHAT USE IS A DUAL MASTER WHEN THE LINE TO THE ABS BURSTS. THIS VEHICLE HAS 45K MILES ON THE ODOMETER, IT MAY BE 10 YEARS OLD; BUT THIS SHOULD NEVER HAPPEN ON A VEHICLE IN THIS CONDITION, LOOKS NEW, DRIVES NEW. REPAIR TO GET BACK ON THE ROAD WAS $274.01 BUT; MECHANIC INFORMED ME THAT ALL MY LINES WERE BAD AND SHOULD BE REPLACED. I JUST HAD ALL THE BRAKE LINES / FLEX HOSES / AND GEE EVEN THE GAS LINE WERE RUSTING THRU REPLACED AT A COST OF $1323.32. SO I'VE SPENT $1500.00 ON BRAKE / FUEL LINE REPLACEMENT. I AS WELL AS MANY OF MY FRIENDS WERE SHOCKED AT THIS FAILURE, ESPECIALLY WHEN WE DRIVE 50 60 YEAR OLD TRIUMPH SPORTS CARS WITH ORIGINAL BRAKE LINES. NEVER HAVE I EXPERIENCED THIS TYPE OF FAILURE. IF I WOULD HAVE BEEN TRAVELING ON A FREEWAY AT 65 OR 70 AND NEEDED TO STOP I'D PROBABLY BE DEAD, AS WELL AS WHOEVER I MAY HAVE HIT IN FRONT OF ME. THIS IS A TERRIBLE PROBLEM AND I HAVE SEEN LOTS OF FOLKS WITH GM TRUCKS COMPLAINING OF THIS MALADY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633654September 16, 2014
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2003 CADILLAC ESCALADE. THE CONTACT STATED THAT THE SPEEDOMETER, FUEL, AND THE OIL GAGES DISPLAYED INACCURATE READING LEVELS. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE INSTRUMENTAL PANEL CLUSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632654September 12, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE ACCELERATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE TO STOP THE VEHICLE. AN INDEPENDENT MECHANIC STATED THAT THE BRAKE LINES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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