Cadillac Escalade ESV Complaints

242 consumer complaints on file.

#11649947March 23, 2025
ENGINE
no warning out of nowhere while driving about 35mph the car stopped driving but still had power then i pressed gas again and it jerked me and stopped driving again so slowly had to pull off the road to get out of traffic. cadillac wouldn’t move back or forward when gears shifted. called aaa to pick up car and take to the dealership. no explanation or calls to what is happening to my car. has been 1 month since have no replies or answers what’s happening with my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649938March 22, 2025
ENGINE
We have brought the car to Cadillac on multiple occasions with no understanding of why or resolution of the problem. On multiple occasions the engine feels like it cannot engage into gear, jumps forward and shuts off. This can happen from either being at a full stop and trying to accelerate or driving like normal. It takes 2 or 3 attempts to turn the engine back on. It is difficult to reproduce and happens randomly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649885March 22, 2025
SERVICE BRAKES
2024 Escalade ESV sport 4WD was not included in eBCM recall issued in September 2024. Recall 24V-674 My vehicle was manufactured between August 2022 and July 2024. It was ordered and purchased in March 2024. The manufacturer failed to notify me by mail. upon checking recalls on NHTSA and Cadillac’s recall websites, it appears General Motors failed to include my car in the recall altogether. Evidently, on 10/15/2024, my car wasn’t braking properly, the dashboard lights for ABS, Brake, engine, and traction control were on, and the 6 months old car had to be towed as it wasn’t drivable due to failure to brake. The dealership informed me the eBCM was the issue and required repairs. It is very concerning my car wasn’t included in this safety recall. I drive my 3 young children daily and I would’ve never driven the car had I known a recall was issued a month prior. For separate reasons, I am currently in a legal dispute with General Motors and the dealership. It took me a lot of research to realize exactly what happened to my car on 10/15/2024. I hope the NHTSA addresses this serious concern promptly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648686March 17, 2025
VEHICLE SPEED CONTROL, ENGINE
I was driving with my children in tow. My "reduced acceleration light" came on as well as my check engine light. Within minutes of these turning on, my car went into Limp mode (shifted in neutral) and would not accelerate and steering felt locked up. I quickly got off to the side of the road and turned off the vehicle. When I restarted, the vehicle would not go into reverse or any gear other than park. This was terrifying. Thankfully, the road I was on had a speed limit of 40; however, had I been on the GA 400 or I-285, my family could have been easily involved in an accident. I had the vehicle towed to the local Cadillac dealership. After a week, I am told it is a faulty Control Valve Body and that there is no ETA on when this part with be available. The tow truck driver stated I was the 3rd Escalade driver in the last two weeks that the same issue had occurred. I will be reaching out to a lemon law attorney as well. This vehicle is still under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648642March 17, 2025
ENGINE
Was driving down [XXX] in Arizona when lost engine power pulled over and had towed to dealership. The engine needs replacement it has lifter problems the dealer said. Thankfully nobody was hurt but very scary. Car will need to be at dealer for months engine is on backorder. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648287March 14, 2025
ENGINE
6.2L V8 - First engine trouble was at 71K miles, right side lifter failure. Dealership and GM covered part of the engine tear down and right side lifter replacement in July 2024. [XXX], complete engine failure on the highway in Amarillo, TX. My wife, 3 children and dog in the car. Engine stopped driving down the highway and ended up blocking a very busy 4 way construction stop. Was unable to put vehicle into Neutral, so tow truck had to drag vehicle onto deck. Autonation Cadillac of Amarillo diagnosed as engine failure and engine would need replacement. We understand there is an ongoing investigation into 2019-2024 of these engines. Car has now been transported to Jerry's Cadillac Service in Hudson Oaks, TX. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648246March 13, 2025
ENGINE
When driving at 60 miles an hour in the interstate the engine stopped and the shift moved to N. The car was on, message on the screen “please start” and I could manage the car to go to the side of the road until complete stop. The car was towed to a Cadillac dealer and the engine had to be replaced. Very scary situation and than God nothing happened. GM offered to extend the engine warranty but would not provide a good explanation or confirm the issue was fixed and wont happen again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647272March 9, 2025
ENGINE
Engine stopped working making left hand turn crossing traffic and then seized up on the freeway. Both times with no indication of an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646121March 3, 2025
ENGINE
Driving 55 mph in heavy traffic on [XXX] going into uptown Charlotte the Cadillac suddenly when i switched lanes the vehicle misfired seemingly and a banging sound persisted. It slowed down slightly but as I accelerated the sound got louder and when i came to a stop on a busy street the Cadillac shut off in the middle of traffic. The only message to come up was battery low needs service and didn’t start after several tries and the vehicle wouldn’t come out of park gear either. The vehicle displayed no warning lights or error messages prior to or during the incident. - got the vehicle towed for inspection and diagnostic testing. Tech finding: the engine had sustained significant damage, including a compromised crankshaft and two damaged piston rods in cylinders 1 & 5., camshaft showed signs of wear. the shop completed a engine overhaul remove & reinstall, securing parts in place of not being able to get the major part needed, the Long block which was on national backorder at GM with no estimated frame. GM needs to address the oil consumption problems in the 6.2 engines. The critical issues which has lead up to or may lead to the 2022 Cadillac Escalade ESV 6.2 engine failures Synthetic 0W–20 oil being recommended does not support the critical parts of this engine through out in regards to higher mileage or age of vehicle. upon repair the technicians recommended using Oil - Synthetic 5W-30 Synthetic 5W-30 Dxs SAE Full Synthetic 5W-30 uniquely formulated with intelligent molecules that cling to the engine like a magnet adding a layer of protection that dramatically reduces engine wear Superior engine protection on critical engine parts. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645513February 28, 2025
ENGINE
Driving on the interstate, vehicle slowed down, pulled over and put the car in park. Shut car off, tried to restart and it would not start. Cadillac dealership says vehicle needs a new engine. Bought brand new in 2022
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644424February 23, 2025
ENGINE
I was driving 70 mph on the highway and the engine shut off with no warning. The screen said to press start again. That's when I realized the engine was off. I pulled over it took four or five tries to turn the engine back on it. Cranked multiple times before it turned over. Got it back on drove another half mile and then the engine seized. We had it towed an hour south of where we were. The dealer had no loaners and there were no rental cars anywhere in the vicinity. We had to rent a cargo van and drive me, my wife and my three kids and cousin in a cargo van (zero rear seats) back to our house which was another hour and a half south of there. We were driving north for a weekend vacation with was cancelled. The whole experience with exception of the very nice tow driver was an absolute nightmare. Now we are without our car not sure what to do. The Escalade needs a new engin, $155k car and no one seems to care. This Escalade has been in the shop at the dealer many times before for extended periods of time for computer issues, brake issues, dashboard issues. You name it this car has it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643436February 18, 2025
ENGINE
My 2023 Escalade started making a 'knocking" noise on Saturday 1/25/25. I called the dealership on Monday and they scheduled for a service appt. I let them know that it sounded like it was coming directly from the engine area. I have never had issues with the vehicle in any capacity previously. I did not drive the vehicle until thursday to the dealership because it sounded serious. On Thursday ON the way to the dealership the car completely broke down in the middle of the road with NO WARNING SIGNS or check engine lights coming on EVER. Not once did a light come on to tell me something was wrong. Upon the car being at the dealership for a week. They called to let us know that they found metal shavings in the oil pan, the oil in the car had almost completely drained and the car needs a complete new engine. An engine that is backordered through GM. And I have NO date upon which it can be fixed. My car was unable to be moved until the tow truck came. If I was in the middle of the interstate my life would have been at risk. I have since talked to 2 other people in my small city that have had the same issue. My dealership *also small, has a wait list of 4 other people for this same issue. This is a major safety concern and also a consumer issue. There is currently NO recall on the engine even though nation wide there is a major issue!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642899February 15, 2025
ENGINE
I purchased a used 2022 Cadillac Escalade. With 34,000 miles...as I was driving in the highway the engine failed. No brakes, everything went black on the screen and engine was out. Dealership told me it was harness chaffing and fixed it. No less than a week later, on the highway, the engine seized and failed. New engine is being ordered. This was extremely dangerous at high speeds and almost killed us, twice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641456February 8, 2025
ENGINE, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
my wife was driving down the road late at night and the engine turned off and all the lights inside the car (dash lights, etc) and outside the car turned off...it was super scary. no warning lights came on before this happened...there was no warning given by the car that something was wrong. Got the car to the dealership and the dealer diagnosed it with a blown engine. this failure could have caused death or injury if there were other cars/people around.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640784February 5, 2025
ENGINE
My 2023 engine failed while traveling at highway speeds on the Taconic parkway. I was traveling with my entire family and the car lost all motor power. I was able to control the car to get it off the road but it was extremely dangerous. It could have caused a massive accident. After several hours and being left stranded without a vehicle the car was towed to Cadillac. A few days later they determined it was engine failure. The dealer had not been helpful at all and put me in a much smaller suv through hertz explaining it will be at least 3-5 months without the vehicle. The car has 14,799 miles on it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640363February 3, 2025
ENGINE
When the car reached approximatly 10,000 miles we had two cylinders drop causing the engine to fail and leave us stranded. We contacted Cadilac and they insisted there was no issue with the vehicle, we asked for them to buy the vehicle back or take it back and they insisted that there was no issue with the vehicle. We soon learned that there have been over a dozen other vehicles that have been brought into the same dealership with the same issue. They repaired the vehicle and said it was safe, but my wife still doesn't feel safe driving the vehicle for fear of it breaking down on long trips. I feel GM should take the vehicle back, but they won't do anything to help make the customer feel safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640238February 2, 2025
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
Traveling at high speed on major 5 lane highway. The engine shut off vehicle lost power went to neutral on shifter on it’s on would not shift . There was no warning no lights nothing that would have indicated a problem at all. Luckily my husband was able to get over 3 lanes and pull on shoulder which was very difficult and extremely dangerous in traffic. The vehicle would not start back up . There were 3 children and 2 adults in the vehicle at the time it was traveling 70mph and completely shut off we were almost struck by vehicles traveling at 70mph plus when trying to get vehicle to shoulder if we were unable to get this vehicle to shoulder this would have caused a multi vehicle pile up on major highway . We would have lost our lives and possibly others in other vehicles as well. Cadialic roadside assistance is picking up this vehicle and taking it to there closest dealership. This vehicle currently has 19,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640229February 2, 2025
ENGINE, UNKNOWN OR OTHER, POWER TRAIN
- Engine seized at highway speeds - Vehicle had lose of power while in the middle of the highway. Fortunately I was able to coast to the side of the road without impact. - The vehicle components went through inspection by the Cadillac dealer it was delivered to. - There were no messages or other symptoms that alerted me prior to the problem occured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640148February 1, 2025
ENGINE
While driving 70 mph on the highway, my Escalade flipped into Neutral and ultimately died in the middle of the highway. There was absolutely no warning. I was traveling with my husband and three children. We could have been involved in a serious accident as cars and 18 wheelers were flying by, and had to dodge our vehicle. Luckily, we were able to exit the car and get on the side of the highway. I refuse to ever drive this vehicle ever again. Especially after researching and seeing others with the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639743January 30, 2025
POWER TRAIN
My vehicle has stalled twice while I was at a stop sign and/or red light. It says there are no recalls for my Vehicle but I feel it may be a problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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