Cadillac Escalade ESV Complaints

242 consumer complaints on file.

#11667581June 17, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
At the end of 2024, the GPS, OnStar, and telematics system in my vehicle stopped working completely. This failure disabled critical features including navigation, emergency support (OnStar), and Super Cruise. I was living in California at the time and contacted local service providers, but was told the necessary mobile phone control module was unavailable. After relocating to Texas, I took the vehicle to Covert Cadillac in Austin. The dealership confirmed the issue and ordered the part, but after several months and multiple follow-ups, the part has still not arrived. As of June 2025, the vehicle remains unrepaired, and I continue to drive without GPS or emergency support. The dashboard displays a constant GPS error. This issue, now lasting over 6 months, puts my safety and the safety of my passengers at risk—especially during long-distance travel and unfamiliar routes. The dealership has acknowledged the problem but cannot resolve it due to ongoing parts unavailability and lack of response from the manufacturer. This is a serious and unresolved safety defect. I am requesting an immediate investigation into GM/Cadillac's failure to provide timely service, support, or resolution for a vehicle-dependent safety system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667134June 16, 2025
ENGINE
The contact owns a 2021 Cadillac Escalade ESV. The contact stated while driving 50 MPH, the check engine and traction control warning lights illuminated. Additionally, there was an abnormal knocking sound coming from the engine. The contact stated that the vehicle started to lose motive power and was pulled over, turned off, and then restarted. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the engine was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663515May 28, 2025
POWER TRAIN
Manufacturer Recall NumberN252494000 NHTSA Recall Number25V274 Recall StatusRecall Incomplete, remedy not yet available Hello, I was informed of this recall 25V274 but the issue has yet to be resolved despite my attempts to schedule service. I contacted Marvin K Brown on May 9th 2025. I have been unable to get a clear timeline for repair.”] As this recall involves a potential safety risk, I am requesting immediate assistance in resolving the matter. Please advise on the next steps and how soon the necessary repair or remedy will be made available. --
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663409May 28, 2025
ENGINE
City and highway driving, lost power on acceleration. Engine started knocking. Had vehicle towed to dealership. Through a piston. This vehicle had all the described issues of 6.2 liter V8 2021 cadillac escalade ESV, but I have not received a recall. This vehicle has been out of service since April 2025 and no recall and no replacement parts (new engine)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662547May 22, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
We were driving on the freeway when all of a sudden the vehicle went into neutral, shut off and started slowing down. We were in the middle lane and our 3 children and grandparents were also in the car. This was incredibly dangerous and thankfully slowly we got to the right shoulder and the vehicle no longer turned on. We had to contact AAA and we took it to the dealership where we dropped it off. A few weeks ago I had called the dealership to ask about the repairs for the engine recall and they said they didn’t have anything solutions for that recall. Now dealer is stating it is still under warranty yet they haven’t been able to provide a vehicle large enough to accommodate our family. Nonetheless, they are stating that it might be over two weeks before they can get a new engine and then install it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662452May 21, 2025
ENGINE
GM has a coolant control valve issue that impacts all Escalades and Suburban vehicles. Vehicle will maintain speed as a result of issue. This is a huge safety issue. All of a sudden the car drops to 45mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662258May 21, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
I am reporting persistent safety issues with my 2022 Cadillac Escalade ESV, with ~87k miles. Despite a completed recall for an engine seizure, the vehicle continues to fail dangerously, eroding confidence in its safety and reliability.Early in ownership, the computer and dashboard were replaced due to malfunction. Later, the engine seized while driving at 70 mph on a highway, a recall-related issue requiring a three-month repair. The vehicle has spent significant time in the shop, impacting usability.On May 20, 2025, my wife experienced a sudden shutdown at a busy intersection while merging onto a high-speed road. The vehicle lost power without warning, stranding her in a hazardous position. She exited to direct traffic, risking a collision. After ~5 minutes, she restarted it, and the system prompted her to reset the front windows’ limits, suggesting a computer issue. This post-recall failure indicates unresolved defects.These incidents—computer replacement, engine seizure, and shutdown—show a pattern of unreliability. With 87,000 miles, lemon law eligibility may be limited, but GM should have offered a buyback earlier given the history. These failures pose serious safety risks.I urge NHTSA to investigate potential defects in the 2022 Escalade ESV’s engine and electronics. I also seek guidance on whether GM should repurchase this vehicle to ensure safety. Please confirm receipt and advise on next steps. I can provide service records.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661945May 19, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2024 Cadillac Escalade ESV. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that there were metal shavings found in the oil. The contact owned a 2023 Cadillac Escalade ESV and expected the same failure. The contact stated that the engine seized, and there were metal shavings found in the engine. The vehicle was not repaired and was traded for the new 2024 Cadillac Escalade ESV. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the VIN was not included. The failure mileage was approximately 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661873May 19, 2025
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I am the owner of a 2023 Cadillac Escalade ESV equipped with the 6.2L V8 (RPO L87) engine, which is now subject to NHTSA Recall Number 25V274 and GM Manufacturer Recall N252494000 due to a known defect in the connecting rod and/or crankshaft components. This defect can lead to catastrophic engine failure, sudden loss of propulsion, and significantly increases the risk of a crash. Despite my VIN being actively flagged under this recall and the serious safety implications involved, the authorized GM dealership has repeatedly refused to perform the required inspection outlined as the first phase of the official recall remedy. Their justification is that the “remedy is not yet available.” However, GM’s official NHTSA filing explicitly states that the recall remedy includes initial inspection, and that vehicles passing inspection will receive a higher viscosity oil change, new oil cap, oil filter replacement, and owner’s manual insert. I have expressed my safety concerns directly to dealership management, stating that sudden engine failure poses a severe risk to myself and my two young children, especially during highway operation. Despite these concerns, I was denied service, told inspections cannot begin, and informed that no timeline for inspection is available. I am requesting NHTSA intervention to ensure GM and its authorized dealerships comply with the recall remedy procedures immediately, including the inspection phase outlined in GM’s public filings. This refusal to inspect my vehicle under an active recall, while knowingly acknowledging the risk of propulsion loss, presents an unacceptable safety hazard to my family and other drivers. Please escalate this issue and require GM to take immediate corrective action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661855May 19, 2025
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
On multiple occasions I have felt rattling/shaking/rumbling within the vehicle engine area. It began within the first 3 months of having the vehicle in my possession (we purchased the vehicle in January 2024). I also had an occasion sometime around March or April of 2024 where I was accelerating after a red light and the vehicle was lagging. I pressed on the gas harder but it wouldn't get up to speed like it normally does--RPMS were going up, up, up, but the speed of the car did not match. There was another red light right so I braked to stop and upon that light turning green everything was back to normal. I reported this to my service provider when I went in for my first oil change, the dealer was unable to duplicate the issues and I was told the car was inspected and appeared to be ok. I have since experienced the same rattling/shaking/rumbling on several occasions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661591May 17, 2025
ENGINE
I am submitting this complaint regarding Safety Recall No. N252494000 affecting my 2023 Cadillac Escalade ESV. In September 2024, the engine in my vehicle failed and required a full replacement. I paid $11,000 out of pocket for the repair. After learning of this recall, I checked my vehicle’s recall status and found that it was marked as “completed ” even though I never brought the vehicle to a Cadillac dealer for inspection or recall-related service. I believe the recall was improperly closed without any inspection or corrective action. I request that NHTSA investigate why my vehicle's recall status was marked complete without being serviced, and urge GM to provide reimbursement for the costs I incurred due to a defect now identified under this official recall. I have supporting documents, including the repair invoice and payment proof, and am willing to provide them upon request. Thank you for your attention to this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661215May 15, 2025
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
Vehicle is burning oil with low engine oil light flashing months before the oil change is required. Vehicle does not always have full power and may slingshot forward at time of acceleration as opposed to a smooth acceleration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660745May 13, 2025
POWER TRAIN
10 speed transmission valve body failed with 14k miles which resulted in inability to accelerate/shift and the car would not shift into reverse. After researching this appears to be a very common problem experienced by owners of other GM vehicles with the same 10 speed transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660273May 11, 2025
ENGINE, FUEL/PROPULSION SYSTEM
I was driving my vehicle on the highway at approx 55 mph. Without warning my vehicle’s engine failed and the vehicle went into neutral. I had to coast until the emergency shoulder was available as power steering was dwindling. As I pulled into the shoulder the wheel locked. The vehicle’s engine could not be restarted and the vehicle was towed to the Cadillac Dealership. I feared for my life as cars were behind me at 55 mph or higher when my engine went out. I nearly didn’t make it into the shoulder before the vehicle stopped completely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660147May 10, 2025
ENGINE, FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
I was on the highway while cruising with a speed of 65 to 70 mph all of a sudden vehicle started to shake and lost control speed went down to 20mph on the highway check engine light came up foward collision, Stability, traction control and engine died started again stall, had to tow the suv to the dealership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658942May 5, 2025
ENGINE
[XXX] on Sunday I was driving Longisland’ highway around 70 mile per a hour on left line my Cadillac engine stop end notification start engine I barely stop my car called police officer he help me because car it wast safe area with tow truck take my car now car in service almost week still no response and I have a appointment last Saturday because it was recall one day before engine blows just want to notification if necessary low suite in figure best regards car service name smithtown king o road best regards INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658128May 1, 2025
ENGINE
Engine failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658050April 30, 2025
ENGINE, ELECTRICAL SYSTEM
Hi at April 28 around 10.30 pm I was driving Longisland highway city to Hamton’ before exit 70 my engine stopped suddenly I was on the left line trafic coming behind me i barely controlled my car pull over very hardly right side and called police I have recorded 911 officer help me to tow my car it was dar and not safe area now car at the dealership smithtown king of Cadillac dealership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657956April 30, 2025
ENGINE
The vehicle experienced a catastrophic engine failure while it was being driven, according to the renter who had it through Turo. It broke down and stalled at a stoplight. I then had it towed to a Cadillac dealership in Cocoa Beach. After inspection, the dealership informed me that the engine had seized and provided a replacement estimate of over $16,000. Because of the high cost, I chose to take the vehicle to a reputable local repair shop (Fastlane Automotive). They quoted me a lower price of approximately $11,000. The engine is currently on order but is backordered at the moment and its currently parked up there. I firmly believe this engine failure is connected to an active recall affecting this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657544April 29, 2025
ENGINE
My 2021 Cadillac Escalade experienced a sudden engine failure due to the L87 “Loss of Propulsion” recall. The vehicle has been undrivable since February 25, 2025, and has been at the dealership (Ocean Cadillac in Miami, FL) for over two months with no completed repair and no timeline for resolution. Despite repeated communication, GM and the dealership have failed to provide a loaner vehicle or reimbursement for transportation, even though this is a known safety-related recall issue. The extended downtime has caused significant business losses, disrupted transportation, and left me without safe vehicle access. I am requesting NHTSA’s assistance to ensure GM complies with their recall obligations and resolves this matter immediately. I am also concerned about ongoing unresolved vehicle quality issues reported during warranty service visits, but my primary safety concern relates to the engine recall and loss of propulsion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac Escalade ESV