Buick Regal Complaints

3,261 consumer complaints on file.

#11071683February 8, 2018
STRUCTURE:BODY
ICE BUILD UP IN DOOR JAM, WHEN DRIVING DURING SNOW STORMS THE SNOW MELTS RUNS DOWN THE CHANNELS INTO THE DOOR JAM AND THEN FREEZES UP PREVENTING THE DOOR TO OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066849February 4, 2018
STRUCTURE:BODY, ENGINE
I BOUGHT THIS CAR A YEAR AGO. TODAY I TRIED TO CRANK THE CAR WHILE SITTING IN MY YARD A BIG BOOM HAPPENED AND THE CAR ENGINE CAUGHT ON FIRE. THE PLASTIC COVERING MELTED OFF THE ENGINE AS WELL AS SOME OF THE BACK PART OF THE ENGINE IT WAS ENGULFED IN FLAMES. THE RECALLS ASSOCIATED MANUFACTURER RECALL NUMBERN150757 NHTSA RECALL NUMBER15V701
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11066121January 31, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
MY NAME IS [XXX] , I OWN A 2013 BUICK REGAL TURBO, ABOUT 4 MONTHS AGO I STARTED HAVING ELECTRICAL ISSUES WITH MY CAR ( STEREO SHUTS ON AND OFF WHILE DRIVING, DASH LIGHTS FLICKER ). THINKING MY CAR NEEDED A NEW BATTERY I HAD THE BATTERY REPLACED. NO PROBLEMS FOR ABOUT A MONTH. NOT LONG AFTER, THE PROBLEM CAME BACK, EXCEPT THIS TIME THE CAR SHUT OFF WHILE DRIVING, CAUSING ALL ELECTRONICS TO STOP WORKING, INCLUDING THE HEADLIGHTS, POWER STEERING, AND BRAKES. I DROVE IT TO A GM DEALER RIGHT AWAY. 1 WEEK GOES BY AND I GET A CALL BACK SAYING THEY COULDN'T RE-CREATE THE PROBLEM. I PICK THE CAR UP AND WITHIN ONE DAY IT STALLS AGAIN, THIS TIME DRIVING AT NIGHT ON THE HIGHWAY. AGAIN I BRING IT RIGHT TO THE GM DEALER. ANOTHER WEEK GOES BY AND I GET A CALL SAYING THEY REPLACED THE BCM ( BODY CONTROL MODULE ). AS I WAS DRIVING TO WORK THIS MORNING, ABOUT A MONTH AFTER THE REPAIR, THE STEREO SHUTS OFF, SOON AFTER THE DASH LIGHTS FLICKER, AND ALMOST RIGHT AFTER THE DASH LIGHTS STARTED FLICKERING THE CAR SHUT OFF, THE DOORS UNLOCKED, AND I LOSE THE POWER STEERING AND POWER BRAKE ASSIST CAUSING ME TO LOSE CONTROL OF THE VEHICLE AROUND A SHARP TURN AND NEARLY CRASH. I'M HONESTLY AFRAID TO DRIVE THIS CAR NOW, AND I'M NOT THE ONLY ONE WHO HAS HAD THIS HAPPEN TO THEM. I SPENT A GOOD 2 HOURS READING PEOPLES STORIES ONLINE ABOUT HOW THEY HAD THE SAME EXACT EXPERIENCE AND HOW THEY ARE ALSO AFRAID TO DRIVE THIS CAR. THE DEALERSHIP IS UNABLE TO FIX MY CAR AND NOW I'M STUCK WITH A CAR THAT IS WORTH LESS THAN WHAT I OWE ON IT, A CAR I HAVE TO WORRY ABOUT DRIVING, A CAR I'M AFRAID TO HAVE PASSENGERS IN DUE TO THIS MAJOR SAFETY ISSUE. IF AN ACCIDENT OCCURRED AS A RESULT OF THIS MALFUNCTION I WOULD IMAGINE THE MALFUNCTION WOULD PREVENT THE AIRBAGS FROM DEPLOYING. BEFORE I BOUGHT THIS 2013 BUICK REGAL I WAS DRIVING A 1992 FORD F-150, AND ITS SAD TO SAY I FELT A LOT SAFER IN AN ANTIQUE TRUCK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065722January 29, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 BUICK REGAL. THE CONTACT STATED THAT THE BRAKE PEDAL WAS EXTREMELY DIFFICULT TO DEPRESS. THE ABS AND BRAKE INDICATORS ILLUMINATED SEVERAL TIMES. THE DEALER (FREMONT CHEVROLET BUICK GMC, 1401 N FEDERAL BLVD, RIVERTON, WY 82501, (307) 240-3110) DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS ALSO TAKEN TO AN INDEPENDENT MECHANIC FOR FURTHER DIAGNOSTIC TESTING. THE INDEPENDENT MECHANIC TOOK PICTURES OF THE FAILURE, WHICH SHOWED THAT A BOLT FRACTURED AND IMPACTED THE ENGINE AND BRAKING SYSTEM. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS AND THE VEHICLE WAS OUT OF WARRANTY BY SIX MONTHS. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064874January 25, 2018
ELECTRICAL SYSTEM, ENGINE, SUSPENSION
THE VEHICLE SEEMS TO WANT TO CUT OFF WHILE AT A TRAFFIC LIGHT! I SIMPLY DO NOT UNDERSTAND WHY THE ENGINE SEEMS TO BE SO LOUD. I HAD BOTH SHOCKS AND STRUTS REPLACED AFTER PURCHASING THIS VEHICLE. THE ENTIRE FRAME SEEMS TO NOSE DIVE OR "WANDER" WHILE I AM DRIVING ON THE HIGHWAY, TOTALLY UNCOMFORTABLE FEELING. TIRES ARE BASICALLY NEW I JUST DON'T KNOW WHAT SEEMS TO BE GOING ON WITH THIS CAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064479January 23, 2018
SERVICE BRAKES
ON 1997-2004 "W PLATFORM" GM AUTOS, INCLUDING MY REGAL, THE ABS SENSOR DESIGN IS FLAWED IN THAT IT'S WIRING IS LOCATED IN AN EXPOSED LOCATION AT THE INSIDE BOTTOM OF THE WHEEL HUB THAT ANY ROAD DITRITUS CAN IMPACT, CAUSING THE TRACK SYSTEM OFF DASH LIGHT TO COME ON AND ABS BRAKING TO FAIL. I AM NOW ON MY 6TH REPLACEMENT INCIDENT SINCE 2006, WHEN IT HAPPENED THE 1ST TIME. (2 EACH ON THE FRONT WHEEL HUBS AND 1 ON A REAR. DO NOT KNOW AT THIS TIME WHICH WHEEL IS INVOLVED THIS TIME,) EVERY TIME THE LITTLE SENSOR WIRE BREAKS OR GETS CUT & YOU CAN'T JUST FIX THE WIRE, IT REQUIRES A TOTAL REPLACEMENT OF THE WHEEL HUB AND COSTS NEARLY $500 A POP. THE WIRE IS RIDICULOUSLY EASY TO DAMAGE JUST BY DRIVING THROUGH PLOW DRIFT IN THE DRIVEWAY OR HITTING SMALL TREE BRANCH DETRITUS ON THE ROAD THAT BOUNCES OFF THE UNDERCARRIAGE AND SNAGS THE WIRE. MOST COMMONLY IT BREAKS INSIDE THE INSULATION AND INTERMITENTLY SHORTS OUT WHEN IT GETS WET, (& DISAPPEARS WHEN IT DRIES OUT AGAIN) CAUSING THE ABS SYSTEM TO STUTTER WHEN BRAKING, & MAKING IT EVEN MORE EXPENSIVE TO DIAGNOSE BEFORE FIXING (AN EXTRA $129). SINCE IT'S A COMMON (& FREQUENT) DANGEROUS SAFETY DEFECT ON ALL "W PLATFORM" GM VEHICLES FROM '97-'04, I FIND IT CURIOUS THAT THE NTSB HASN'T ORDERED GM TO FIND A FIX FOR THIS LONG AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063751January 19, 2018
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
GENERATOR CONTROL MODULE POWERTRAIN CONTROL MODULE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063331January 17, 2018
ENGINE
UNEXPLAINED ENGINE STALLING; ROUGH IDLE AND NOISE ON START. VEHICLE SPUTTERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063332January 17, 2018
ENGINE
BROKEN PURGE VALVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063334January 17, 2018
ENGINE
ENGINE NOISE AT START-UP AND IDLE; EXCESSIVE OIL CONSUMPTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063337January 17, 2018
ENGINE
VEHICLE RUNNING ROUGH AND STALLING; 2ND REPLACEMENT OF TIMING CHAIN, FUEL PUMP TENSIONER/BELT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063340January 17, 2018
ENGINE
VEHICLE STILL STALLING; REPLACED BELT AND TENSIONER 3RD TIME SINCE AUG 2014
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062616January 13, 2018
EXTERIOR LIGHTING
THE BRIGHT /DIM HEADLIGHT CONTROLLER HITS THE BACK OF THE STEERING WHEEL IF THE STEERING WHEEL IS IN A POSITION DURING A RIGHT DIRECTION CURVE IN THE ROAD. THIS HAS CAUSED THE SWITCH TO CATCH IN BETWEEN SETTINGS AND THE HEADLIGHTS TURN OFF. AN EXAMPLE OF THAT USE WOULD BE GOING AROUND A CURVE AND NEED TO TURN BRIGHT LIGHTS OFF DUE TO ONCOMING TRAFFIC. TO GET THE HEADLIGHTS BACK ON, THE BRIGHT / DIM SWITCH HAS TO BE ACTIVATED AGAIN. THIS VEHICLE WAS PURCHASED NEW BY MYSELF IN 2003 AND HAS BEEN A PROBLEM FOR AS LONG AS I CAN REMEMBER SINCE OWNING THE CAR. I FORGET ABOUT THE PROBLEM WHEN I GET HOME SO NOW I FINALLY REPORT IT IN 2018. THE PROBLEM APPEARS TO BE A FACTORY DEFECT BECAUSE THE SWITCH AND STEERING WHEEL ARE NOT DAMAGED. THE INFORMATION ABOUT WHEN THE INCIDENT HAPPENED IS ONLY THE LAST INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062133January 11, 2018
POWER TRAIN, UNKNOWN OR OTHER
BOUGHT MY CAR FROM A REPUTABLE DEALER. THE CAR WAS A FUN TOY FOR ME TO DRIVE. MY 2011 REGAL APPARENTLY HAD HAS A TRANSMISSION PROBLEM. THE SHOP SAYS NEEDS A NEW TRANSMISSION BECAUSE EVERYTHING IS SEALED AND CAN'T BE SERVICED. ANYWAY MULTIPLE TIMES I'M ON THE ROAD AND IN TOWN AND THE CAR DRIVES OKAY, BUT AS SOON AS MERGE ONTO THE HIGH WAY THE CAR STALLS. HERES WHAT HAPPENS AS SOON AS I MERGE ONTO THE HIGH WAY THE RPM'S GO WAY UP. THE TRASSMISSION IS STALLED.THE CAR WON'T ACCELERATE. MULTIPLE TIMES I'VE ALMOST HAD AN ACCIDENT. THE INSTRUMENT CLUSTER HAS "D" FLASHING AND ENGINE LIGHT IS OFF. I PULL OVER THE SIDE OF THE ROAD TURN THE CAR OFF, AND THEN RESTART THE CAR AND THEN IT WORKS AGAIN. THIS SUCKS. IT HONESTLY A 50 50 CHANCE THE CAR TRANSMISSION WILL STALL WHEN I MERGE ONTO THE HIGHWAY. I FEEL THIS IS A RECALL ISSUE. MANNY PEOPLE HAVE COMPLAINED ABOUT THIS RECENTLY AROUND THE SAME MILLAGE OF MINE. AROUND 100,000 MILES. ONLY PROBLEM IS BUICK TAKES BLAME ON THE SAME PROBLEM WITH THE ENCLAVE,BUT NOT THE REGAL. WHAT A SHAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061114January 8, 2018
ENGINE
TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE SEIZED AT A RED LIGHT AND NEVER RESTARTED. THE CONTACT STATED THAT THE TIMING CHAIN FAILED AND DISRUPTED THE ENGINE, LEAVING THE VEHICLE INOPERABLE. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND WAS VISUALLY DIAGNOSED. THE VISUAL DIAGNOSIS DETERMINED THAT THE FAILURE PART WAS THE TIMING CHAIN. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 69,926. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058015January 2, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
CONSOLE WONT TURN ON IN THE HEAT. IT DISCONNECTS. PARKING LIGHT SAYS NOT IN PARK WHEN PARKED AND WONT TURN OFF. LIGHTS BURN OUT VERY FAST. HAS HAPPENED SINCE I BOUGHT THIS VEHICLE , NEW! IT IS VERY SLUGGISH WHEN TAKING OFF FROM STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055099December 17, 2017
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THE ELECTRICAL SYSTEM ON THE DRIVERS FRONT DOOR IS FAULTY I WENT THROUGH THREE MASTER WINDOW SWITCH'S AND STILL SOMETHING WRONG. THE CRUISE CONTROL HAS FAULT EVEN AFTER SOME SENSORS REPLACED. AND THE DIGITAL ODOMETER DISPLAY QUIT WORKING BUT THE REST OF THE GAUGES STILL WORK THE ODOMETER QUIT SHOWING AFTER 115K. THE DRIVER SIDE ELECTRICAL QUIT WORKING ONE DAY WHILE DRIVING ON THE HIGHWAY, THE NEW MASTER SWITCH WHEN YOU PRESS THE BUTTON IT UNLOCKS AND LOCKS THE DOORS. THE CRUISE CONTROL QUIT WORKING IN OR AROUND 98K MILES. AND THE DIGITAL ODOMETER AND THE OTHER DIGITAL SCREEN STARTED TO FADE AND EVENTUALLY JUST STOPPED SHOWING AFTER 115K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054867December 15, 2017
ENGINE
I PREVIOUSLY REPORTED AN ISSUE IN 2016 WITH ENGINE FAILURE DUE TO TIMING CHAIN FAILURE WHERE I WAS DRIVING DOWN THE HIGHWAY IN HEAVY TRAFFIC AND IMMEDIATELY THERE WAS ENGINE FAILURE, LOSS OF POWER AND WAS PUT IN A VERY UNSAFE POSITION. AFTER I COASTED MY CAR, WITH 4 WAYS ON, TO THE SIDE OF THE ROAD I CALLED A TOW TRUCK WHICH TOWED ME TO THE NEAREST GM DEALER WHICH WAS VICTORY CHEVY IN MILAN MICHIGAN. AFTER SOME DIAGNOSIS THEY INFORMED ME OF THE COMPLETE TIMING CHAIN FAILURE AND INTERNAL ENGINE DAMAGE. AT THE TIME I HAD 111K MILES ON THE ODOMETER. I WAS INFORMED THE CAR NEEDED A COMPLETE REBUILD AND I VOICED MY DISPLEASURE ABOUT THE FAILURE SO SOON AFTER THE EXPIRATION OF THE 100K WARRANTY. WHAT GM DID AGREE TO WAS TO SPLIT THE REPAIR 60-40 WHERE I WAS RESPONSIBLE FOR APPROX. $2700 OF THE REBUILD. AT THAT TIME I COMPLAINED ABOUT THE REBUILD VERSUS A NEW MOTOR AND WAS TOLD THAT WAS ALL THEY WOULD OFFER ME. I AGAIN COMPLAINED THAT IF IT'S REBUILT I WILL BE BACK IN WITH THE SAME ISSUE IN THE FUTURE SO HERE I AM LESS THAN 18 MONTHS AFTER A REBUILT MOTOR I TAKE THE CAR TO THE DEALER FOR A LOUD NOISE ON STARTUP AND SMELL OF AN OIL LEAK. THE DEALER NOW TELLS ME THE TIMING CHAIN NEEDS REPLACED AGAIN ALONG WITH A TOP END REBUILD COSTING APPROX. $4500 ALTHOUGH THERE IS NO DRIVABILITY ISSUE WITH THE CAR. SO I CALLED GM CUSTOMER CENTER AND SPOKE WITH THE SUPPOSED "HEAD SERVICE ADVISOR" AND WAS TOLD BY HIM THAT SINCE THE CAR IS OUT OF THE 12 MONTH WARRANTY THEY WOULD OFFER NO ASSISTANCE. I INFORMED HIM I HAVE BEEN A GM CUSTOMER SINCE 2003 AND THIS IS THE ABSOLUTE WORST VEHICLE I HAVE EVER OWNED. THE TIMING CHAIN IS A KNOWN ISSUE IN THESE CARS FOR FAILURE AND NOT JUST WITH HIGHER MILEAGE ENGINES. WHY IS GM NOT ISSUING A CAMPAIGN FOR THESE VEHICLES AND THEIR MOTORS? I HAVE REPLACED SO MANY THINGS ON THIS CAR I AM GOING TO FILE A COMPLAINT WITH THE BBB AND PURSUE LEMON LAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054383December 12, 2017
ENGINE
THE MORNING OF DEC 8 I WAS PULLING INTO MY JOB PARKING LOT AND THE ENGINE SHUT OFF 3 TIMES. AFTER WORK ON THE WAY HOME I NOTED A ROUGH IDLE. I PULLED INTO A GAS STATION AND IT SHUT OFF AGAIN. I WAS ABOUT 100 YARDS FROM MY GM DEALERSHIP SO I PARKED IT THERE FOR SERVICE/REPAIR THE NEXT DAY. I WAS CALLED ON THE 10TH AND WAS TOLD IT WAS THE TIMING CHAIN AND THIS REPAIR WOULD COST APPROX. $2200. I WAS THEN TOLD ON THE 12TH THAT THE TIMING SPROCKET AND CAM SHAFT WOULD HAVE TO BE REPLACED ADDING COST TO THIS POOR MATERIAL OR POOR WORKMANSHIP. I REMEMBER A RECALL ON A ENGINE EARLIER IN THE YEAR THAT I THOUGHT THE DEALERSHIP REPAIRED WHICH I BELIEVE WAS SOMETHING INVOLVED WITH THE CAM SHAFT BUT I KNOW THEY HAD TO GO INTO THE ENGINE. THIS SHUTTING OFF WHILE THE VEHICLE IS IN OPERATION REALLY SCARED ME AND THE CAM SHAFT, CAM SHAFT SPROCKET AND TIMING CHAIN SHOULD HAVE BEEN MADE OF A BETTER MATERIAL, A STRONGER MATERIAL. $2000 SPENT EARLIER PLUS THE $2200 ESTIMATED NO I COULD HAVE PURCHASED AN ENGINE FOR $4200. MY VEHICLE IS CURRENTLY AT BURNS CHEVROLET BEING REPAIRED SINCE DEC 8TH. THIS IS A REAL SAFETY ISSUE THAT SHOULD BE LOOKED INTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053518December 8, 2017
EXTERIOR LIGHTING
'TAKATA RECALL' LOW BEAM HEADLIGHTS STOPPED WORKING. BUT HIGH BEAM WORKS JUST FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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