Buick Regal Complaints

3,261 consumer complaints on file.

#11103736June 25, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2018 BUICK REGAL. THE CONTACT PURCHASED THE VEHICLE IN FEBRUARY OF 2018, BUT DID NOT OBTAIN IT UNTIL JUNE 15, 2018. WHILE IN A DRIVE-THRU LINE, THE CONTACT REMOVED HIS FOOT FROM THE BRAKE PEDAL AND THE VEHICLE LURCHED FORWARD AND CRASHED INTO A POLE. THE FRONT DRIVER SIDE FENDER, BUMPER, AND HEADLIGHT WERE DAMAGED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE DEALER (GREINER BUICK GMC, 14555 CIVIC DR., VICTORVILLE, CA 92394) WAS CONTACTED AND REFERRED THE CONTACT TO AN AUTHORIZED BUICK BODY SHOP FOR THE DAMAGES. THE FAILURE WAS NOT DIAGNOSED BY THE DEALER. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 169. *TT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11103428June 22, 2018
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL* THE CONTACT OWNS A 2004 BUICK REGAL. WHILE DRIVING VARIOUS SPEEDS AND WHILE MAKING A LEFT OR RIGHT TURN, THE VEHICLE WOULD INTERMITTENTLY LOSE POWER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE BY WIGGLING THE KEY IN THE IGNITION SWITCH. THE CONTACT NOTICED THAT THE FAILURE OCCURRED WHEN THE TURN SIGNALS WERE ACTIVATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102996June 21, 2018
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2018 BUICK REGAL. WHILE DRIVING THROUGH A DRIVE'THRU, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE INADVERTENTLY ACCELERATED AND CRASHED INTO A POLE. THE CONTACT EXITED THE VEHICLE, INSPECTED THE DAMAGE, AND CONCLUDED THAT THE VEHICLE WAS ABLE TO BE DRIVEN. THE DEALER (GREINER BUICK GMC, 14555 CIVIC DR., VICTORVILLE, CA 92394, (760) 245-3451) WAS CONTACTED, BUT THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS TAKEN TO AN AUTO BODY SHOP WHERE IT WAS AWAITING REPAIRS FOR THE BODY DAMAGE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 169. *TT *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11100155June 6, 2018
ENGINE
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED ENGINE FAILURE WHILE REVERSING OUT OF A PARKING SPACE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS THEN TOWED TO LA FONTAINE BUICK GMC OF ANN ARBOR (500 AUTO MALL DR., ANN ARBOR , MI 48103, (734)7079368) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN FRACTURED AND CAUSED THE ENGINE TO SEIZE. IN ADDITION, METAL SHAVINGS WERE FOUND IN THE ENGINE. THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100210June 6, 2018
ENGINE
WE ARE BIG FANS OF OUR BUICK'S, AS OF NOW WE'VE OWNED THREE AND HAVE HAD NO PROBLEMS. BUT NOW WITH ONLY 87,000 MILES ON IT THE TIMING CHAIN GUIDE TENSIONER HAS TO BE REPLACED. IT WAS DIAGNOSED IN AN EMISSIONS TEST. WE'VE LOOKED ON LINE FOR A RECALL AND ALL WE SEE ARE SO MANY OTHERS WITH THE SAME ISSUE AND NO HELP. THIS IS EXTREMELY FRUSTRATING TO US AS BUICK OWNERS . I'M ASKING THAT YOU RECALL THIS ISSUE AND KEEP US BUICK OWNERS. IT'S A VERY COSTLY ISSUE TO REPLACE AND FOR LESS THAN 90,000 MILES ON OUR REGAL THAT'S NOT NORMAL. I AM ASKING YOU TO CONTRIBUTE/REIMBURSE US FOR AT THE VERY LEAST A PORTION OF THE COST. WITH A BABY ON THE WAY WE HAD NO CHOICE BUT TO TAKE IT IN FOR THE REPAIRS. WE'D LOVE TO CONTINUE WITH PURCHASING BUICKS IN THE FUTURE BUT IF THIS WILL NOT BE LOOKED INTO WE WILL HAVE TO RETHINK GM PRODUCTS. PLEASE HELP ALL YOUR LOYAL CUSTOMERS. WHATEVER YOU CAN DO WILL BE GREATLY APPRECIATED..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099986June 5, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, EXTERIOR LIGHTING
I HAVE HAD PROBLEMS WITH THE STABILITRAK - CHECK ENGINE LIGHT / MULTIFUNCTION INDICATOR LIGHT COMING ON AT RANDOM TIMES (THE ON STAR DIAGNOSTIC REPORT DOESN'T GIVE ANY INDICATION OF WHATS GOING ON WITH THE CAR SO THAT REGULAR PEOPLE CAN UNDERSTAND BEFORE GOING IN TALKING TO A DEALER ABOUT THE ISSUE) - POWERTRAIN ISSUES I HAVE HAD TO REPLACE MY BATTERY WHEN I BOUGHT THE CAR I WAS TOLD IT WAS NEWER AND SHOULDN'T HAVE ISSUES. MY DRIVER SIDE HEADLIGHT IS FULL OF WATER. THERE HAVE BEEN SO MANY ISSUES WITH THIS CAR YET NO RECALLS HAVE BEEN FOUND ON MY PARTICULAR CAR. I READ REVIEWS FROM OTHERS AND THE 2012 BUICK REGAL JUST SEEMS TO HAVE A LOT OF PROBLEMS CONSUMERS SUCH AS MYSELF SHOULD BE ENTITLED TO A HUGE PORTION OF CASH PAID FOR THE DEFECTIVE VEHICLE. I THOUGHT IT WOULD BE A SAFE FAMILY CAR BUT IT JUST DIDN'T TURN OUT THAT WAY. I WAS AFRAID TO TAKE MY FAMILY IN MY CAR FOR 6 MONTHS BECAUSE I DIDN'T KNOW IF I WOULD WE WOULD BE STRANDED. WHEN I TOOK MY CAR TO A CERTIFIED DEALER TO GET IT REPAIRED IT WAS WORSE MY CAR SHOOK WHILE I DROVE. BUICK JUST ISN'T THE CAR FOR ME OR ANYONE UNTIL THEY ARE ABLE TO CREATE A SAFE CAR. AESTHETICALLY NEWER MODEL BUICKS ARE NICE BUT MECHANICALLY THEY ARE A BUST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099493June 4, 2018
ENGINE
RECALL #15757 WAS PERFORMED BY DEALER ON 2/24/2016. THE VEHICLE AT THE TIME OF THE REPAIR HAD 255,300 MILES ON IT WHEN I TOOK IT TO THE DEALER (BROOKDALE CHEVROLET BUICK.GMC ON 5/30/18 WHEN I TOOK IT BACK TO THE DEALER FOR OIL DRIPPING ON THE MANIFOLD IT HAD 258,200. THERE IS SMOKE COMING FROM UNDER THE HOOD. WE HAD IT IN STORAGE AFTER THE REPAIR AND TOOK IT OUT THIS SPRING. THE WIFE SAID IT SMOKED AND THEN I DROVE IT AND I HAD A LOT OF SMOKE COMING FROM UNDER THE HOOD. SINCE THE REPAIR WE ONLY PUT 2,900 MILES ON THE VEHICLE. SURELY IF THE REPAIR WAS DONE CORRECTLY WE SHOULDN'T BE WORRYING ABOUT OUR SAFETY. THE CAR CAN'T BE DRIVEN AS IS. THE DEALER FLATLY SAID THEY WERE NO LONGER RESPONSIBLE FOR ANY MORE REPAIRS UNLESS I PAY THEM $1,100 TO REPLACE THE VALVE COVER AND VALVE COVER GASKET. THE CAR IS REGISTERED AT THE DEALER UNDER NL COMPANIES BECAUSE I HAVE A RENTAL. THEY CAN'T SEEM TO PUT IT UNDER MY NAME. I CAN APPRECIATE THEIR RELUCTANCE TO REDO THE REPAIRS BUT THERE IS NO WAY OIL SHOULD BE LEAKING AGAIN ON THE MANIFOLD AFTER 2.900 MILES. THEY WROTE DOWN THE WRONG MILEAGE ON THEIR 5/30/18 INVOICE. THERE SHOULD BE 4 DOCUMENTS ATTACHED IF I DID IT CORRECTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098814May 30, 2018
EXTERIOR LIGHTING, ENGINE
TL* THE CONTACT OWNS A 1998 BUICK REGAL. THE CONTACT STATED THAT THE ENGINE WARNING INDICATOR CONTINUED TO RANDOMLY FLASH. ALSO, ONCE THE VEHICLE WAS STARTED, THE ENGINE WOULD MISFIRE AND THE VEHICLE WOULD OVERHEAT. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 09V116000 (ENGINE AND ENGINE COOLING) AND 99V356000 (EXTERIOR LIGHTING), BUT THE CONTACT WAS UNCERTAIN IF THE FAILURES WERE RELATED TO THE RECALLS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098095May 26, 2018
SEATS, UNKNOWN OR OTHER
HI, I'M WRITING TO FILE A SAFETY COMPLAINT. THE BUICK DEALERSHIP WILL NOT PERFORM THE MANUFACTURER SAFETY RECALL FREE OF CHARGE. GM RECALL NUMBER: 2030710 NHTSA RECALL NUMBER: 16V517 INOPERATIVE POWER SEATS, SEAT FIRES AND SEAT HEATING MODULE CONNECTOR MELTING THE DEALERSHIP STATED WE WOULD NEED TO PAY $700 TO REPAIR THE PASSENGER SEAT'S INOPERATIVE MOTOR BEFORE THEY COULD PERFORM THE RECALL. THE OTHER RECALL ON THIS VEHICLE WAS NOT PERFORMED. BUICK RECALL NUMBER: N120212 NHTSA RECALL NUMBER: 12V484 TURN SIGNAL LAMP OUTAGE INDICATOR NOT WORKING HOW SHOULD I PROCEED? THANK YOU!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097762May 24, 2018
ENGINE
TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE MADE A LOUD WHINING NOISE. THE VEHICLE WAS TAKEN TO COPPLE CHEVROLET GMC IN LOUISVILLE, NEBRASKA WHERE IT WAS DIAGNOSED THAT THE WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE TIMING CHAIN FAILED AND WAS ALSO REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097241May 22, 2018
SERVICE BRAKES
BRAKE PEDAL STICKS WHEN VEHICLE IS HOT OR WEATHER IS HOT AND/OR HUMID
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089876April 24, 2018
EXTERIOR LIGHTING
I HAVE HAD THE HEADLIGHTS REPLACED TWICE. WHERE YOU PLUG IN THE HEADLIGHT (LOW BEAM), IT MELTS AND THE HEADLIGHT WILL NOT WORK ANYMORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088823April 18, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 1996 BUICK REGAL. THE CONTACT STATED THAT THE BRAKE AND ABS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT FACILITY FOR DIAGNOSTIC TESTING AND FAILURE CODES: C1265 (REAR ABS MOTOR CIRCUIT SHORTED TO GROUND) AND C1286 (EBCM/EBTCM FAILED TO ILLUMINATE THE RED BRAKE WARNING INDICATOR) WERE LOCATED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO THE DEALER (DON BROWN CHEVROLET, 2244 S KINGS HIGHWAY BLVD, ST. LOUIS, MO 63110, (314) 282-7887) WHERE IT WAS DETERMINED THAT THE CODES INDICATED THAT THERE WAS A REAR MOTOR SHORT TO THE GROUND AND THE ELECTRIC BRAKE CONTROL MODULE ACTIVATED THE BRAKE WARNING INDICATORS. FURTHER DIAGNOSTIC TESTING WOULD BE PERFORMED BY THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082173March 30, 2018
ENGINE
TL* THE CONTACT OWNS A 1998 BUICK REGAL. THE CONTACT STATED THAT OIL WAS LEAKING ONTO THE REAR EXHAUST MANIFOLD AND SPARK PLUGS. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081531March 27, 2018
EXTERIOR LIGHTING:HEADLIGHTS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE DRIVER SIDE HEAD LAMP FAILED TO ILLUMINATE. THE CONTACT REMOVED THE ASSEMBLY AND FOUND THAT THE PLUG THAT CONNECTS TO LIGHT BULB WAS MELTED. THE CONTACT CALLED THE DEALER KEN FOWLER BUICK OF UKIAH CALIFORNIA AND WAS ADVISED THAT THEY DID NOT SELL JUST THE PLUG; THE ENTIRE ASSEMBLY HAD TO BE PURCHASED. . THE FOLLOWING WEEK THE SAME FAILURE OCCURRED, BUT ON THE PASSENGER SIDE AND THE PLUG WAS BURNED INTENSIVELY, THAT EVEN THE HARNESS WAS MELTED ON THIS OCCASION. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 59,000. *TT *CN
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11081055March 23, 2018
ENGINE
TIMING CHAIN STRETCHED AND RUINED THE ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081098March 23, 2018
STEERING
IN COLD TEMPERATURES, THERE IS A CREAKING OR RUBBING NOISE WHEN TURNING THE STEERING WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079535March 15, 2018
FUEL/PROPULSION SYSTEM
I NO LONGER OWN THIS VEHICLE AND I KEEP GETTING NOTICES FOR A RECALL. HOW DO I MAKE THIS STOP?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079079March 14, 2018
SERVICE BRAKES, ENGINE
VACCUM PUMP FALLS APART INSIDE OF ENGINE. THIS CAUSES BRAKES TO NOT WORK AS INTENDED AS THERE IS NO BOOST. REPLACED OLD OEM WITH NEW OEM AND WITHIN 2 MONTHS HAPPEND AGAIN. AT START UP AND FOR ABOUT TWO MINUTES YOU HAVE NO BRAKE ASSISTANCE. EVENTUALLY YOU WILL HAVE NO BRAKE ASSISTANCE. PLEASE BE CAREFUL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071982February 9, 2018
ENGINE
TL* THE CONTACT OWNS A 2000 BUICK REGAL. THE CONTACT STATED THAT THE ENGINE COMPARTMENT CAUGHT FIRE WHILE THE VEHICLE WAS PARKED IN THE GARAGE. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FIRE. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE ON HER OWN. A POLICE AND A FIRE REPORT WERE NOT FILED. THE VEHICLE WAS DRIVABLE AND WAS TAKEN TO TITUS-WILL CHEVROLET BUICK (2580 N NATIONAL AVE, CHEHALIS, WA 98532) WHERE IT WAS DIAGNOSED THAT THE ENGINE MANIFOLD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE CONTACT WOULD HAVE TO PAY FOR THE REPAIR. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) BUT THE PARTS WERE NOT AVAILABLE. THE VIN WAS INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS 205,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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