Buick Lucerne Complaints

943 consumer complaints on file.

#11321729April 20, 2020
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE WAS AT STAND STILL AT A HOSPITAL PARKING LOT, WHEN HE ENTERED THE VEHICLE AND DETECTED PLASTIC BURNING ODOR AS THE VEHICLE FAILED TO START. THE VEHICLE WAS NOT DRIVABLE AND TOWED TO HIS RESIDENCE. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE ELECTRONIC FUEL PUMP WAS NEEDING TO BE REPLACED. UPON INVESTIGATION, THE CONTACT READ A TECHNICAL SERVICE BULLETIN FROM GENERAL MOTORS ON-LINE ON HOW TO REPLACE THE ELECTRONIC RELAY MODULE AND REPLACED THE PART ON HIS OWN. THE CONTACT STATED HE EXPERIENCED THE FAILURE AGAIN ON DECEMBER 16, 2019. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 125,000. *BF
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11319418March 27, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
CAR DRAINS MY BATTERY AND IT MESSED UP MY ALTERNATOR. I REPLACED BOTH AND ONCE AGAIN MY BATTERY KEEPS BEING DRAINED. I TOOK IT TO THE SHOP AND THE MECHANIC RAN A DIAGNOSTIC TEST AND ABOUT 10 CODES POPPED UP SAYING ELECTRICAL PROBLEM. OTHER MODELS OF THIS BUICK HAS BEEN RECALLED FOR THE SAME ELECTRICAL PROBLEM. IL DRIVE MY CAR AND IT WILL COMPLETELY CUT OFF ON ME AND THE CHECK ENGINE LIGHT COMES ON. IL FIND MY PAPER WORK FROM THE MECHANIC IF NEEDED. THIS HAS BEEN HAPPENING FOR MONTHS NOW. IT DIDNT HAPPEN JUST ONCE. SO I CANT DRIVE THE CAR UNTIL ITS FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301400January 23, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
IT'S THROWING CODE PO742. WHEN I COME TO A STOP AND TRY TO GO IT HESITATES AND ALMOST CAUSES ACCIDENTS. I'VE DONE RESEARCH AND MY VEHICLE IS NOT THE ONLY ONE OF THESE CARS THAT HAVE THE SAME PROBLEMS, SO IT'S DEFINITELY A DEFECT , CONSIDERING IT HAS 120K MILES ON IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301475January 23, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT THE FUSE PANEL LOCATED IN THE REAR MIDDLE SEAT WAS INOPERABLE. THE CONTACT WAS UNABLE TO START THE VEHICLE DUE TO THE FAILURE. THE CONTACT STATED THAT THE ABS WARNING LIGHT, BRAKE WARNING LIGHT AND TPMS WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE DIAGNOSTIC TESTING INFORMATION WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301015January 22, 2020
ELECTRICAL SYSTEM
ENGINE STOPPED RUNNING WITH NO WARNING. IT WAS REPAIRED BY THE DEALER AT NO COST UNDER TECHNICAL SERVICE BULLETIN (TSB) 15-NA-051. IN ADDITION TO THE REPAIRS SPECIFIED IN THE TSB, THE DEALER HAD TO REPLACE THE REAR FUSE BOX AND REPAIR THE WIRE TO THE FUEL PUMP BECAUSE THEY WERE BOTH DAMAGED DUE TO OVERHEATING. THIS IS A FIRE HAZARD WHICH SHOULD HAVE BEEN MADE A RECALL INSTEAD OF AN EXTENDED WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299390January 14, 2020
UNKNOWN OR OTHER
THE DOORS, SPECIFICALLY REAR DOORS, IN THIS VEHICLE GET STUCK IN AN OPEN OR CLOSED POSITION. IT APPEARS TO BE A DEFECT THAT CAUSES THE DOOR LATCH TO STAY IN THE CLOSED POSITION, TRAPPING CHILDREN OR OTHER PASSENGERS IN THE BACK SEAT, OR PREVENTING THE DOOR FROM CLOSING. FROM INTERNET RESEARCH, THIS IS A COMMON ISSUE WITH THE LUCERNE (NOT JUST 2006) AND THE LACROSSE. FIRST WE HAD THE PASSENGER REAR DOOR GET STUCK CLOSED. AFTER A MONTH OR SO OF UNLOCKING AND LOCKING THE DOORS, IT STARTED WORKING AGAIN RANDOMLY, BUT A FEW MONTHS LATER, BECAME STUCK CLOSED AGAIN WITH NO TRIGGER. WE CONTINUED TO USE THE DRIVER'S SIDE REAR DOOR, BUT ABOUT A YEAR LATER, IT GOT STUCK OPEN. AT FIRST THE DOOR WOULDN'T OPEN FOR MY SON, BUT I PULLED ON THE HANDLE FROM THE OUTSIDE WHILE HE PUSHED FROM THE INSIDE, AND WE GOT IT OPEN. WHEN I TRIED TO CLOSE THE DOOR, IT BOUNCED BACK. THE LATCH IS STUCK IN THE CLOSED POSITION. THE CHILD SAFETY LOCK IS NOT ENGAGED. THE DOORS WILL NOT OPEN FROM INSIDE OR OUTSIDE THE VEHICLE. THE LOCKS FUNCTION NORMALLY MANUALLY, WITH THE KEY FOB, AND BY PRESSING THE DRIVER'S BUTTON. THE VEHICLE WAS PARKED AND OFF DURING ALL INCIDENCES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298864January 12, 2020
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
PERIODICALLY AT CRUISING SPEED OF 50 TO 60 MILES AN HOUR, SPEEDOMETER WILL FLUCTUATE WILDLY BETWEEN 25 AND 40 MPH. WHEN IT DOES THIS TRANSMISSION DOES NOT KNOW WHAT GEAR TO BE IN, AND IN THE EVENT THAT THE SPEEDOMETER NEEDLE GOES ALL THE WAY TO ZERO, IT WILL NOT ENGAGE WHEN YOU PRESS THE GAS PEDAL EVEN IF YOU'RE IN GEAR, ONLY THING YOU CAN DO IS PULL OFF AND SHUT IT DOWN AND WAIT SEVERAL SECONDS TO A FEW MINUTES FOR IT TO ENGAGE ONCE AGAIN WHEN YOU START IT BACK UP. THIS IS AN 06 BUICK LUCERNE WITH AUTOMATIC TRANSMISSION AND 3.8 V6
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298533January 11, 2020
STRUCTURE:BODY
THE DOOR LOCKS DON'T OPERATE AS IT WAS DESIGNED DUE TO A BINDING LOCK ROD GROMMET PREVENTING THE LOCK ROD FROM ACTUATING THE LOCK. THIS WAS NOT DUE TO ANY ACCIDENT NOR WAS THE CAR TRAVELING TO INITIATE THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282320November 25, 2019
ENGINE, UNKNOWN OR OTHER
THE FRONT ENGINE MOUNT HAS BROKEN AND BEEN REPLACED TWO TIMES IN UNDER 100K MILES. LOUD CLUNK IS PRESENT ON TAKE OFF, SHAKING AND VIBRATION WHEN ACCELERATING IS PRESENT TOO. THE FIRST TIME WAS JUST OUTSIDE OF WARRANTY AT 60K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279220November 10, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
CAR HAS GONE THROUGH 3 FUEL PUMP RELAY FUSES IN 3 MONTHS LAST ONE STARTED ON FIRE JUST FROM STARTING VEHICLE
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11278626November 7, 2019
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. WHEN ATTEMPTING TO START THE VEHICLE, IT WOULD CRANK, BUT THERE WAS NO FUEL BEING TRANSFERRED TO THE ENGINE. THE VEHICLE WAS TOWED TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP AND THE FUEL RELAY BOTH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED TO BORCHERDING BUICK GMC (LOCATED AT 9737 KINGS AUTO MALL RD, CINCINNATI, OH 45249, 866-666-6291) WHERE IT WAS FURTHER DIAGNOSED THAT THE FAILURE WAS DUE TO AN OVERHEATING OF THE ELECTRICAL FUSE BOX THAT BURNED THE RELAY. THE VEHICLE WAS REPAIRED. APPROXIMATELY THREE DAYS LATER, THE FAILURE RECCURED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT DUE TO THE VEHICLE NO LONGER BEING COVERED UNDER THE SPECIAL COVERAGE, THEY WERE UNABLE TO PROVIDE A REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278630November 7, 2019
FUEL/PROPULSION SYSTEM
CAR WOULD NOT START WHILE OUT OF TOWN. HAD CAR TOWED TO MECHANIC I TRUSTED (NOT A CERTIFIED BUICK DEALER). REPLACED FUEL PUMP BUT AFTER CAR WAS RUNNING A FEW MINUTES FUSE BOX OVERHEATED AND CAUSED FUEL RELAY TO FAIL. HE CALLED BUICK AND WAS TOLD HOW TO FIX. HE WAS ALSO TOLD THAT IN ORDER FOR FUSE BOX AND RELAY TO BE REIMBURSED BUICK DEALER NEEDED TO SUBMIT CLAIM. SUBMITTED CLAIM AND GOT REIMBURSED FOR FUSE BOX AND RELAY BUT NOT PUMP. AFTER 3-4 MONTHS OF FIGHTING BUICK TO GET FUEL PUMP REIMBURSED, THE DENIED APPEAL. WAS TOLD BY AGENT OF BUICK THAT FUEL PUMP WAS WARRANTED TO 120,000 MILES BUT ONLY IF TAKEN TO BUICK DEALER. I DON'T TRUST THE BUICK DEALERSHIP IN THE TOWN I WAS IN WHEN THE CAR WOULDN'T START, WHICH IS WHY I TOOK TO MECHANIC I TRUSTED. COMMUNICATION WITH BUICK HAS BEEN HORRIBLE...THEY DON'T EVEN BOTHER TO RESPOND UNLESS YOU GET CONTACTING THEM. WE HAVE A 2006 BUICK LUCERNE WITH 205,000 MILES AND IT STILL HAS ORIGINAL FUEL PUMP. CAR COMPLAINTS.COM HAS MANY INSTANCES OF THIS PROBLEM IN 2009 AND 2010 LUCERNE BUT BUICK WON'T STAND BEHIND THEM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271645October 28, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. AFTER THE VEHICLE WAS DRIVEN FOR A SHORT PERIOD OF TIME AND PARKED, IT FAILED TO RESTART. THE VEHICLE WAS TOWED TO EMPIRE CHEVROLET BUICK (1931 US-421, WILKESBORO, NC 28697, (336) 838-2191) WHERE IT WAS DIAGNOSED THAT THE RELAY AND FUSE PANEL UNDERNEATH THE REAR SEAT HAD MELTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 64,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271707October 28, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
2010 BUICK LUCERNE HAD BEEN DRIVEN HOME AND WAS COOLING IN DRIVEWAY. AFTER TWO HOURS, STARTER WOULD TURN OVER BUT ENGINE WOULD NOT START. BEGAN TO SMELL BURNING PLASTIC INSIDE VEHICLE. FOUND SYMPTOMS OF PROBLEM DESCRIBED IN GM SERVICE BULLETIN 15-NA-051. AFTER REMOVING BACK PASSENGER SEAT BOTTOM CUSHION, CHECKED INSIDE REAR FUSE BOX AND FOUND THAT FUEL PUMP RELAY HAD SHORTED AND MELTED THE RELAY AND DAMAGED ADJACENT FUSES WITH BURN MARKS ACROSS SURFACE OF FUSE BOX. WAITING FOR VEHICLE TO BE TOWED TO MECHANIC FOR FUSE BOX REPLACEMENT AND TO DIAGNOSE OTHER POTENTIAL DAMAGE CAUSED BY RELAY FAILURE. MILEAGE AT TIME OF FAILURE WAS 60,000. ACCORDING TO THE BULLETIN, BRACKET ON BOTTOM OF SEAT CUSHION PUSHES AGAINST THE FUSE BOX LID, WHICH PUSHES AGAINST THE FUEL PUMP RELAY CAUSING DAMAGE TO THE RELAY AND FUSE BOX. WHY HAS THERE BEEN NO RECALL TO REPAIR THIS DANGEROUS DESIGN FLAW?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271033October 25, 2019
FUEL/PROPULSION SYSTEM
THE CAR WOULD NOT START WHEN I ATTEMPTED TO START IT TO GO TO WORK AND HAD TO BE TOWED IN FOR REPAIRS. THE FUEL PUMP WAS FOUND TO NEED TO BE REPLACED. ONE WEEK LATER THE CAR AGAIN WOULD NOT START AND HAD TO BE TOWED FOR REPAIRS. THE PROBLEM THIS TIME WAS THE REAR FUSE BOX THAT WAS SHORTED OUT DUE TO THE BRACKET RUBBING AGAINST IT, WHICH SEEMS TO BE A COMMON PROBLEM FOR THIS MODEL. A RECALL SEEMS TO BE INDICATED BECAUSE OF THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268750October 15, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. WHILE DRIVING FOR OVER AN HOUR, THE CONTACT ATTEMPTED TO RESTART THE VEHICLE AND THE FUEL PUMP FUSE BURNED OUT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 9-5583355801. THE MANUFACTURER ADVISED THE CONTACT TO CALL A LOCAL DEALER TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268415October 14, 2019
FUEL/PROPULSION SYSTEM
HAD TO REPLACE A GMC PLASTIC GAS TANK DUE TO FUEL LEAK AROUND A EMISSIONS VENT ON TOP OF THE FUEL TANK. EVERY TIME THE CAR WOULD TAKE A TURN, FUEL WOULD POUR OUT FROM THE POOR CONFIGURATION & MATERIAL CRAFTSMANSHIP OF TANK AROUND THE VENT CAP. FLASH BACK TO THE FORD PINTO ISSUES OF THE 70'S. CAR HAS 64,886 MILES ON IT. SITS IN GARAGE, WHICH ALSO SMELLS OF FUEL VAPORS AFTER USE. NOTE ATTACHED PHOTO DOC'S. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268043October 12, 2019
ELECTRICAL SYSTEM, ENGINE, STEERING
STEERING WHEEL IS TURNT TO RIGHT AND THE ONLY THE FRONT LIGHT COME ON NOT THE BACK AND MY ALARM IS MESSING WITH WITH THE COMPUTER AND THE GAS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266761October 7, 2019
AIR BAGS, STRUCTURE:BODY
AUTO WAS IN ACCIDENT. LEFT FRONT QUARTER PANEL, IN FRONT OF L WHEEL. BASICALLY, CAR WAS RUN OVER. SEE PHOTOS. AIR BAGS DID NOT GO OFF. ACCIDENT ON 8-28-2019. CAR BEING HELD IN CASE NHTSA WANTS TO INSPECT IT. PLEASE CONTACT ME SO I MAY NOTIFY INS. CO. REGARDING STATUS OF SAID CAR, ACCIDENT AND IF THEY SHOULD KEEP IT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11265680October 2, 2019
ELECTRICAL SYSTEM
CAR WOULD NOT START. NOTICED A BURNING SMELL. WHILE RESEARCHING PROBLEMS FOUND A THREAD ON COMMON ISSUES WITH THIS CAR. TURNS OUT THE IS AN ISSUE WITH THE FUEL RELAY. CHECKED THE BOX SURE ENOUGH THE RELAY MELTED. THIS WAS UNDER MY SONS CAR SEAT!!!! IF THIS IS A KNOWN ISSUE WHY WAS THIS NOT REVIEWED AND RECALLED. DOES SOMEONE HAVE TO BE INJURED OR EVEN DIE? HOW HORRIBLE IS IT THAT A KNOWN ISSUE IS NOT ADDRESSED. AFTER THE RELAY WAS DISCOVERED I ALSO DISCOVER THE FUSE BOX HAS SOME INDENTATIONS. THESE ARE FROM THE SEAT CLAMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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