Buick Lucerne Complaints

943 consumer complaints on file.

#11442387December 2, 2021
ELECTRICAL SYSTEM
failed fuel pump relay and melted fuse block. Car would not start in garage. Knew this vehicle is known to have this issue and when investigating the failure to start the first thing I checked was the fuel pump relay and fuse block and sure enough that was the issue. Common issue that Buick never addressed adequately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441752November 26, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, STRUCTURE:BODY
I purchased the car from Buick Spec dealership in Prosser WA on Aug. 2, 2021. The car was sold to me with rocket panel damaged, the rear brakes- rotors needed replaced and one side brake completely gone..the pins frozen. The cars transmission fluid dark dirty..low on oil..no coolant or wiper fluid at purchase. They brought car to me during covid. The door didn't shut properly I assumed the rubber around door needed replaced and I planned to have it repaired until I seen a bulge under my driver's side door.took it in and was told by 2 certified auto body places the rocker panel was damaged. My Car started to shimmy when stopping and now the prior recall of fuse relay box burning caused my car to be currently sitting. I don't understand how they could sell me a car like this and this is my complaints. I want my repairs done and money reimbursed I've already paid for. The dealership said because I purchased car AS IS. they aren't responsible to fix. I've owned the car a little over 3 months. This seems unfair and I want answers!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439863November 9, 2021
ENGINE
The contact owns a 2008 Buick Lucerne. The contact stated while driving approximately 20 MPH, the vehicle stalled without warning. The contact was unable to restart the vehicle. The contact stated there was no warning light illuminated. The vehicle was towed to the residence. The vehicle was inspected by a local mechanic and diagnosed with needing the fuel pump relay to be replaced. The vehicle was repaired however, the failure persisted. The manufacturer was not informed of the failure. The failure mileage was 72,479.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439067November 2, 2021
ELECTRICAL SYSTEM
Vehicle was no start. Dealer found fuel pump relay bad on 10/05/201. Next time using vehicle same problem. On 10/20/2021 dealer service department diagnosed bad fuse box. The fuse box is located under the rear passenger seat. It was extremely hot and melting. Fortunately no fire, this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435760October 6, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, SEATS
See GM Bulletin # 15-na-051 Vehicle died, required tow, found out due to fuel pump relay per bulletin cited above. Rear seat bracket interfered with fuse box, disabling vehicle requiring tow. Vehicle repaired at owners cost. Due to safety factor involved, the seriousness of the situation, for what portion of the costs of repair will the manufacturer be responsible?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434995September 30, 2021
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I have a 2006 buick lucerne that loses power randomly as I'm driving whether its pulling outbjnto traffic, which could cause injuries possibly even death, or maintain a certain speed for any amount of time , it just randomly loses power and wont go for however long until it starts to accelerate again . Also if I'm at a red light or stopped waiting to pull out somewhere , although I have my foot on the break, my car begins to accelerate and almost pulling me out into traffic. I have a service engine light and the code reads h02s heating control circuit sensor but I've yet to have it inspected because there isn't a recall for my car on that problem even though I've heard and read many complaints with the same or similar issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430965August 30, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
1. Fuse box was replaced, yes. 4th repair shop replaced. I say only time will tell for sure. i don't drive every day 2. driving I-95 from VA to MD at speeds of 30+ to 75+ cars driving close behind could have ran into rear causing my car, their car, and multiple other cars to be in major accident with possible multiple deaths. 3. reproduced, no. independent service center, no 4. No. Other - the 4th repair shop inspected vehicle component. 5. No warning lamps. No messages or symptoms, car just stalled and would not start/move and when I tried to start car again car would not start, but had all kinds of warnings lamps lit up. The first time the engine stalled was driving (moving) into entrance of toll booth in Richmond, VA, July 27, 2021 approx. 2:15 pm. additional info: Four (4) times car stalled while driving in traffic without warning, car would not start again had to be towed each time to a repair shop. Three (3) repair shops did not repair the problem. First repair shop charged me approx. $350.00 +- for repairs. PLUS I had to stay over night in hotel costing me approx. $120.00+- Total $470.00 +- Car still had same problem!! Second repair shop did not charge me for repairs, but not sure if any work was done, had to get a car rental to get back to Maryland. s second shop kept car ofr 6 days before working on problem. Car rental cost me $467.27. Total $467.27 Car still had same problem!!! Third repair shop kept car for 5 days, charged me approx. $125.+-, still the car had the same problem. Total $125.00+- Car still had same problem!!!! Fourth repair shop says he found fuse box to be the problem, repair cost me approx $554.00+- Total $554.00 My total expenses are approx. $1,491.20 only time will tell if problem has been fixed, not to mention the extreme emotional stress dealing with delays on repairs and extreme emotional stress driving not knowing when or how car would stall again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428906August 12, 2021
ELECTRICAL SYSTEM
To start things off the car would crank but not start. My wife did some research and these cars have a problem with the fuel pump relay shorting out. So I replaced it and it fixed the problem for a few days. I was driving home from work and the car shut off. I could smell plastic burning. I pulled over and pulled the fuse box cover off which is located under the rear seat and I pulled the relay out and burned my fingers in the process. So something is wrong and it's causing the relay to overheat and melt. There are many people according to carcomplaints.com that have the same issue. I've seen a lot of people saying that GM says that the seat bracket touches the fuse box putting pressure on the relay causing this problem. Well after I replaced the relay I did not put the rear seat on and it still burned out. In my mind it seems to be a fire safety hazard. No check engine lights came on either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426686July 27, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, SEATS
-The electrical system failed, causing the fuel pump to not work properly due to design flaw in the backseat putting pressure on the fuse box which is located under the backseat. The spot where contact is made to the fuse box, is where the fuel pump relay is. Pressure from the seat bracket (with or without a passenger in the seat) causes the pump replay to not make proper contact with the terminal, therefore causing the power to arc and get so hot that the relay starts smoking, melting the relay, fuse box and surrounding fuses and leaving black scorch marks on the inside of the lid to fuse box and making the car smell like burnt plastic. In addition to now having to purchase multiple replacement relays it has also caused additional electrical issues which resulted in having to replace multiple fuses as well as purchase another battery due to theses issues putting added strain on my battery which caused it to drain and not hold a charge any more. Yes the car and parts are available for inspection. -My safety and the safety of others is at risk due to major risk of catching on fire which could happen while driving and therefore cause an accident, could cause one of my passengers, including my child or myself to be severely hurt/burnt. -Yes the issue has been reproduced by many other owners of the same year/make/model as per the hundreds of previous complaints found about the same issue. -No there were no warning lights, signals or messages before the failure. No warning at all.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11426324July 25, 2021
STRUCTURE:BODY
The trunk allows water to enter each time it rains. This causes water to collect in the spare tire department in the trunk. After it rains, trunk must be vacuumed out in order to retrieve water out of trunk. Unfortunately, this has caused my trunk liner to mold completely, as well as to begin molding under my back seat. My daughter and I have a mold allergy which has been affected by the mold in the car which is impossible to get rid of due to the location it has grown.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11423447July 5, 2021
ELECTRICAL SYSTEM
I keep fixing this car for the last 11 months , and still can not drive it after $5,000 in repairs, the car stops in the middle of the intersection , on the freeway several times. I went to different mechanics, the dealership to, they keep fixing it, charging me, but the car is still not fixed. I'm afraid to drive it because I don't wanna lose my life and to jeopardize another's people lives.The car just stops while I'm driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418865May 28, 2021
FUEL SYSTEM, GASOLINE:DELIVERY, ELECTRICAL SYSTEM
The contact owns a 2009 Buick Lucerne. The contact stated that on multiple occasions the vehicle would not immediately start-up. The vehicle was examined by an independent mechanic who diagnosed that the fuel pump relay was faulty and needed to be replaced. After replacing the fuel pump relay the failure was temporarily fixed before it recurring. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415761May 10, 2021
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
I'VE HAD THE SENSOR TO MY TIRE MONITOR REPLACED 3 TIMES AND IT CONTINUES TO COME ON AND CAUSE MY TIRE LIGHT TO COME ON, ALTHOUGH MY TIRES ARE FINE. IT CONTINUES TO STALL WHEN I'M GOING INTO 1ST GEAR OR CHANGING GEARS ON THE HIGHWAY. WHEN ACCELERATING MY PEDAL WILL SHAKE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414724May 1, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
WHEN I FIRST BOUGHT THE CAR OVER A YEAR AGO THERE WERE 3 DIFFERENT OCCASIONS THAT MY CAR WOULD NOT START SO I CONTACTED THE DEALERSHIP THAT I BOUGHT IT FROM AND THEY EXPLAINED TO ME THAT IT WAS A REOCCURRING PROBLEM WITH THAT MODEL FOR THE FUEL PUMP RELAY TO GO OUT AND AFTER A COUPLE TIMES OF IT GOING OUT IT WOULD ULTIMATELY FRY THE FUSE AND RELAY BLOCK AND IT WOULD NEED TO BE REPLACED SO THAT IS WHAT THEY DID AT THE DEALERSHIP AND WITHIN THEY YEAR THAT I HAVE OWNED IT I HAVE REPLACED THE FUEL PUMP RELAY 3 TIMES AND DRIVING TO THE PARTS STORE LAST WEEK THE CAR JUST DIED IN THE MIDDLE OF THE STREET AND HAS NOT STARTED SINCE. I WAS TOLD IT WAS DUE TO THE HINGE ON THE SEAT RUBBING THE SIDE OF THE FUSE AND RELAY BOX SPECIFICALLY THE FUEL PUMP RELAY THAT IS THE CAUSE OF THE FUSE AND RELAY BLOCK TO SHORT OUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414488April 29, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
RECENTLY REPLACED FUEL PUMP. AFTER REPAIR, CAR WAS STILL A CRANK/NO START. REPLACED FUEL PUMP RELAY WHICH HAD OBVIOUS BURN/SCORCHING EVIDENCE, AS WELL AS MELTING AROUND FEMALE PORT ON THE FUSE BOX. SINCE THEN HAVE HAD TO REPLACE 3 OTHER NEW FUEL PUMP RELAYS DUE TO PROBLEM OF EXCESSIVE HEAT OR ELECTRICAL SURGE FRYING THE RELAY. AFTER RESEARCHING THE PROBLEM, IT WAS FOUND THAT THE PROBLEM IS CAUSED BY THE BACK SEAT OF THE VEHICLED COMING IN CONTACT WITH THE TOP OF THE FUSE BOX CAUSING THE RELAY TO MOVE, CAUSING THE RELAY TO WORK HARDER TO MAINTAIN A CONNECTION, WHICH IN TURN CREATES MORE CURRENT AND THE RESULTING HEAT INCREASE MELTS THE CASING IN THE FUSE BOX AND KILLS THE RELAY. WHEN THE RELAY IS COMPROMISED IN SUCH A WAY THE FUEL PUMP STOPS OPERATING AND THE ENGINE GETS NO GAS THUS CREATING A CRANK/NO START IF THE CAR IS PARKED OR CAUSES THE CAR TO STALL OUT IF THE CAR IS IN MOTION. IN REASEARCHING THIS MATTER, IT IS CLEAR THAT GM HAS BEEN AWARE OF THIS SITUATION FOR OVER 10 YEARS. THERE ARE MULTITUDES OF INDIVIDUALS EFFECTED BY THIS PROBLEM WITH SOME OF THEM HAVING SMOKING OR BURNING ISSUES WITH THE RELAY. PERSONALLY, I HAVE HAD STALL OUTS WHILE GOING WITH THE FLOW OF TRAFFIC WHICH RESULTED IN VEHICLE CONTROL ISSUES SUCH AS BRAKING AND STEERING AND EXCELLERATION, GM HAD EXTENDED REPAIR PERIOD FOR THE ISSUE BUT FAILED TO NOTIFY OWNERS SO MANY WERE UNAWARE OF THE REPAIRS OR EVEN THE ISSUE UNTIL THE PROBLEMS OCCURRED. NO RECALL HAS BEEN INITIATED BY GM EVEN THOUGH IT IS A CLEAR SAFETY ISSUE DUE TO THE CONTROL ISSUES WHEN STALL OUTS OCCUR AND THE POTENTIAL FOR FIRES UNDER THE SEAT AS THE PROBLEM PROGRESSES. GM REFUSES TO COVER REPAIRS TO AFFECTED VEHICLES SINCE THE COURTESY REPAIR ORDER EXPIRED AND THE VEHICLES ARE TYPICALLY OUT OF WARRANTY. VEHICLE INVOLVED IS A 2008 BUICK LUCERNE BUT THE ISSUE EFFECTS OTHER GM CARS. GM TSB 15-NA-051 FOR TECH DIRECTIVES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413890April 26, 2021
FUEL/PROPULSION SYSTEM
FUEL SUPPLY LINE AT FIREWALL RETAINER SEVERELY RUSTED, COULD LEAK SPRAYING FUEL ON ENGINE OR EXHAUST CAUSING FIRE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402622March 12, 2021
SERVICE BRAKES
ABS LIGHT AND STABILITY CONTROL LIGHT ON. SO I HAVE NO ABS FUNCTION OF THE BRAKES. HAD FRONT WHEEL BEARING REPLACED BUT DIDN'T FIX THE ISSUE. ABS AND TRACTION CONTROL MODULE LIGHT STILL ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396682February 17, 2021
ELECTRICAL SYSTEM:PROPULSION SYSTEM:FUSES, RELAYS, CONTACTS, AND SHUNTS
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT WHENEVER THEY WOULD START THE VEHICLE, THE VEHICLE WOULD START THEN SUDDENLY SHUT-OFF. THE CONTACT STATED THAT THEY TOOK THE TO BE INSPECTED AND NOTICED THAT THE RELAY TO THE FUEL PUMP HAD OVERHEATED AND HAD STARTED TO MELT. THE CONTACT REPLACED THE RELAY HOWEVER, THE FAILURE PERSISTED. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11395452February 9, 2021
ENGINE
ALUMINUM V8 ENGINE LEAKING OIL PROFUSELY. NOW GETTING SMOKE AND ODOR WHILE DRIVING. MY CONCERN IS THAT OIL IS LEAKING ON TO THE HOT EXHAUST MANIFOLD AND COULD POSSIBLY IGNITE. I SUSPECT ENGINE BOLTS NEED TO BE RETORQUED WHICH WOULD NECESSITATE ENGINE REMOVAL TO ACCOMPLISH. THIS IS A MAJOR DESIGN FLAW WHICH NEEDS CORRECTING. LEAKS OCCUR DURING ALL PHASES OF OPERATION. THE LEAKS FIRST BECAME EVIDENT SEVERAL YEARS AGO AND HAVE PROGRESSIVELY WORSENED SINCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388455January 16, 2021
STRUCTURE:BODY
FRONT PASSENGER DOOR LATCH HAS COME LOOSE MULTIPLE TIMES WHILE IN THE VEHICLE. IT TEMPORARILY FIXES ITSELF, THEN RANDOMLY OCCURS AGAIN. DOOR WILL NOT OPEN FROM THE INSIDE OR OUTSIDE. THIS IS DEFINITELY A HAZARD IN AN ACCIDENT. THIS ISN'T THE FIRST LUCERNE THAT I'VE DRIVEN WITH THIS PROBLEM AND IT'S QUITE COMMON. THERE IS NO SAFETY LOCK ON THE DOOR FOR THIS TO KEEP HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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