Buick Lucerne Complaints

943 consumer complaints on file.

#10203748September 13, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2007 BUICK LUCERNE INSTRUMENT PANEL IS HARD TO READ IN BRIGHT SUNLIGHT. CUSTOMER STATES WHEN IT IS REALLY BRIGHT OUTSIDE IT IS HARD TO READ THE SPEEDOMETER. CUSTOMER STATES THAT THE PROBLEM MAKES IT DIFFICULT TO SET THE CRUISE CONTROL. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202394September 10, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THE DIGITAL ODOMETER AND RADIO GAUGE READOUTS ARE PITCH DARK AND ARE IMPOSSIBLE TO READ WHEN THE AUTO-HEADLAMPS ARE TURNED ON DURING DAYLIGHT, SUCH AS RIGHT AFTER EXITING A GARAGE, A TUNNEL, PARKING STRUCTURE, ETC. WARNING MESSAGES ARE ALSO DISPLAYED THROUGH THE SAME READOUT AREA. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200956August 28, 2007
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
UPON EXITING THE VEHICLE I GRABBED THE INTERIOR DOOR HANDLE, AS MY HAND SLIDE ACROSS THE HANDLE I WAS CUT BY AN EXPOSED PLASTIC EDGE ON THE UNDERSIDE. AFTER CLEANING AND BANDAGING THE CUT, I CHECKED THE OTHER HANDLES AND FOUND THEM TO ALL HAVE THE SHARP EXPOSED EDGE ON THE UNDERSIDE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10201406August 23, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2007 DESIGN FLAW WITH INSTRUMENT PANEL CLUSTER CUSTOMER STATES THAT THE PANEL IS HARD TO READ IN THE DAYLIGHT**NAR**CC THE PROBLEM WAS RESEARCHED AND THE FIX WAS TO REPLACE THE INSTRUMENT PANEL CLUSTER DUE TO INSUFFICIENT COLOR CONTRAST IN THE IPC DISPLAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198878August 8, 2007
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2007 BUICK LUCERNE. WHILE DRIVING 45 MPH HE REAR ENDED ANOTHER VEHICLE AND THE FRONT AIR BAGS DID NOT DEPLOY. THERE WAS DAMAGE TO THE FRONT MIDDLE PART OF THE BUMPER. THE VEHICLE WAS TOWED. THE DRIVER SUFFERED A BROKEN STERNUM AND THE PASSENGER SUSTAINED BRUISED RIBS AND A SPRAINED HAND. AS OF AUGUST 8, 2007, THE DEALER HAS NOT REPAIRED THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 7,000. UPDATED 02-11-08 *BF
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10198592August 6, 2007
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2006 BUICK LUCERNE. WHILE DRIVING DOWNHILL THROUGH THE MOUNTAINS, THE VEHICLE BEGAN TO SHAKE AND VIBRATE LOUDLY WHEN THE BRAKES WERE APPLIED. BUICK STATED THAT THEY WERE NOT REPAIRING THE BRAKES DUE TO THE HIGH REPAIR EXPENSES. THE MANUFACTURER ADVISED THE CONTACT TO VISIT HIS LOCAL DEALER. THE VIN, ENGINE SIZE, FAILURE SPEED, AND FAILURE MILEAGE WERE UNKNOWN. THE CURRENT MILEAGE WAS 29,000. THE CONSUMER STATED TOOK THE VEHICLE TO DEALER ON 4 SEPARATE OCCASIONS BUT TO NO AVAIL, THE CONSUMER STATED THE DEALER WAS SUPPOSED TO CONTACT HIM BUT THE CONSUMER HAS NOT HEARD FROM THE DEALER IN THE AS OF YET. UPDATED 08/29/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197445July 25, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE INSTRUMENT PANEL ILLUMINATES, BUT IS VERY DIM. THE FAILURE HAS CAUSED HIM TO LOSE FOCUS WHILE DRIVING BECAUSE HE IS TRYING TO READ THE GAUGES. THE DEALER ACKNOWLEDGES THE FAILURE, BUT STATED THAT A REMEDY IS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 400. UPDATED 6/16/08 *CN UPDATED 06/16/08 *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197191July 23, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT AT 6,000 MILES, THE CHECK ENGINE LIGHT ILLUMINATED. SHE TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THE MOTORS WIRING HARNESS HAD FALLEN INTO THE MANIFOLD AND BURNED SOME WIRES. THE VEHICLE WAS REPAIRED IN AUGUST OF 2006. IN SEPTEMBER OF 2006, WHILE DRIVING ON THE INTERSTATE, THE VEHICLE SUDDENLY SHUT OFF IN THE MIDDLE OF TRAFFIC. IN OCTOBER OF 2006, THE VEHICLE WOULD NOT START AGAIN. SHE TOOK THE VEHICLE BACK TO THE MECHANIC, BUT NO FAILURES WERE FOUND BECAUSE THE VEHICLE STARTED IMMEDIATELY. TWO WEEKS LATER, THE VEHICLE FAILED TO START AGAIN. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER AND IT WOULD NOT START FOR THEM AS WELL. THE MECHANIC STATED THAT THE IGNITION WIRE CODE APPEARED WHEN THE VEHICLE WAS DIAGNOSED AND THEY MADE THE REPAIR. AFTER THE REPAIR WAS MADE, WHILE DRIVING 65 MPH DOWNHILL, THE FAILURE RECURRED. THE CONTACT PLACED THE VEHICLE IN NEUTRAL AND IT RESTARTED. THE BUICK DEALER WAS UNABLE TO DUPLICATE THE FAILURE. FIVE DAYS LATER, THE VEHICLE SHUT OFF AND FAILED TO RESTART. THE DEALER KEPT THE VEHICLE FOR FIVE DAYS AND STATED THAT THE CAUSE OF FAILURE WAS THE WIRING HARNESS AND A BURNED MODULE. THE CURRENT MILEAGE IS 21,674 AND FAILURE MILEAGE WAS 6,354.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196413July 16, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT:MECHANICAL
BOUGHT THE CAR "NEW" ON 7/4/07. ON 7/8/07 THE TRANSMISSION WOULD NOT DOWNSHIFT INTO FIRST GEAR. TOOK THE CAR TO A BUICK DEALER WHERE THEY FIXED A DEFECTIVE PART. DROVE THE CAR HOME THAT NIGHT AND THE PROBLEM STARTED AGAIN. BROUGHT THE CAR TO ANOTHER DEALER AND THEY DIAGNOSED THE SAME PROBLEM. THE CAR IS STILL IN THE SHOP TODAY. I'VE OWNED THE CAR FOR 11 DAYS AND IT'S BEEN IN THE SHOP 8 DAYS AND COUNTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195112July 2, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THE DASH GAUGES ARE HARD TO SEE. FUEL GAGE & TEMP ARE THE WORST. THE MANUEL PG 171 STATES "TURN THE LIGHT SWITCH TO AUTO, THE HEADLIGHTS WILL LITE AT NORMAL BRIGHTNESS & PARKING LAMPS & INSTRUMENT PANEL LIGHTS WILL ALSO LIGHT. PANEL LIGHTS DO NOT LIGHT DURING THE DAY GAUGES ARE ALMOST IMPOSSIBLE TO SEE. THEN PUT SUN GLASSES ON MAKES IT EVEN WORST. EARLY IN AM & AROUND DUSK JUST CANNOT SEE THEM AT ALL. DEALER TOLD ME IN ORDER TO TURN ON INSTRUMENT PANEL LIGHTS SWITCH MUST BE AT (HEADLAMPS POSITION). I FEEL THAT SINCE BUICK PLACED THE GAUGES IN THAT POSITION THEN THERE SHOULD BE SOME WAY TO SEE THEM I/E BACKLIGHT. PLEASE ADVISE . IS BUICK AWARE OF THIS PROBLEM & WHAT ARE THEIR PLANS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194911June 28, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2007 BUICK LUCERNE. WHILE DRIVING ON THE HIGHWAY, THE CONTACT WAS UNABLE TO READ THE INSTRUMENT PANEL GAUGES. THE PANEL CAN ONLY BE READ AT NIGHT. HE TOOK THE VEHICLE TO THE DEALER WHO STATED THAT THE VEHICLE WAS DESIGNED IN THAT MANNER. THE CURRENT MILEAGE IS 2,000 AND FAILURE MILEAGE WAS 10. UPDATED 08/27/07*JB UPDATED 09/18/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193714June 19, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
I OWN A 2006 BUICK LUCERNE. THE VEHICLE SLOWS AS IF IT IS GOING TO STALL AND CUT OFF, IT PICKS UP SPEED ON ITS OWN ,AND WHEN STOPPING THE VEHICLE CUTS OFF. IT PRESENTS A SAFETY HAZARD IN THAT MOST OF MY TRAVELING IS DONE VIA THE EXPRESSWAY. WHEN THE CAR SLOWS DOWN I AM AT THE MERCY OF THE DRIVER BEHIND ME. IF HE IS GOING TOO FAST AND TAIL GATES THEN I AM SURE TO BE REAR-ENDED. I HAVE TAKEN THIS CAR TO THE DEALERSHIP FIVE TIMES,AND THEY COULD NOT DUPLICATE THE PROBLEM. DIAGNOSTICS SHOWED NOTHING. SERVICE DEPARTMENT MANAGER DROVE VEHICLE WHILE IN SHOP FOR FIFTH TIME AND EXPERIENCED THE PROBLEM. BECAUSE DIAGNOSTICS STILL DOESN'T RECOGNIZE A PROBLEM HE SAYS THEY ARE HAVING TO CALL IN AN EXPERT TO DETERMINE THE PROBLEM. THE CAR HAS BEEN IN AND OUT OF SHOP SINCE APRIL 3, 2007, AND EACH TIME THE ENGINEERS FROM GM SUPPOSEDLY WERE IN CONSULTATION WITH SERVICE DEPARTMENT. THIS PROBLEM OCCURS RANDOMLY WITH NO WARNING. HELP!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193436June 15, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, VEHICLE SPEED CONTROL:CRUISE CONTROL
TL*THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT HE WAS UNABLE TO SEE THE LEFT SIDE OF THE SPEEDOMETER, WHILE DRIVING BETWEEN 10-50 MPH DURING THE DAYTIME. THE DEALER REPLACED THE REMOTE SENSOR, BUT THE FAILURE CONTINUED. THE MANUFACTURER STATED THAT THE VEHICLE WAS DESIGNED THAT WAY AND NOTHING COULD BE DONE. THE CURRENT MILEAGE IS 5,430 AND FAILURE MILEAGE WAS 2,700. THE CUISE CONTROL LOOSES SPEED. UPDATED 07/19/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193061June 12, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE'S DASHBOARD IS DESIGNED POORLY. HE IS UNABLE TO READ THE SPEEDOMETER AND ALL THE OTHER INSTRUMENT PANEL INDICATORS. THE DEALER CHANGED THE LIGHTS, BUT THE FAILURE PERSISTS. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 3,000 AND FAILURE MILEAGE WAS 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191838May 28, 2007
SUSPENSION
AUTO PULLS TO THE RIGHT. STEERING SLUGGISH, CANNOT GO OVER 40 MPH WITHOUT FRONT END VIBRATES. FEELS LIKE UNBALANCED WHEELS, BUT I HAD THAT DONE. DEALER CHANGED TIRES, PROBLEM STILL EXISTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191635May 24, 2007
INTERIOR LIGHTING
CANNOT READ THE ODOMETER OR FUEL GAUGE WHEN DRIVING IN SUNLIGHT. IT IS COMPLETELY DARK WHEN IT IS SUNNY OUTSIDE. DEALER SUGGESTS TINTING WINDOWS?? PANEL HAS BEEN REPLACED, BUT STILL SAME PROBLEM. IS BUICK GOING TO DO ANY THING ABOUT THIS??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191484May 22, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT STATED THAT SHE IS UNABLE TO SEE THE SPEEDOMETER AND FUEL GAUGE WHEN DRIVING IN SUNLIGHT. THE UNIT WAS PREVIOUSLY REPLACED, BUT THE FAILURE PERSISTS. THE MECHANICS WHO PERFORMED THE REPAIR SUGGESTED THAT SHE TINT THE WINDOWS OR PLACE A SHIELD OVER THE GLASS. THE CONTACT FEELS THAT WILL NOT RESOLVE THE FAILURE. THE VEHICLE WAS PURCHASED FOUR MONTHS AGO. SHE FILED A COMPLAINT SIX WEEKS AGO WITH THE MANUFACTURER, BUT NOTHING IS BEING DONE. THE ENGINE SIZE AND # OF CYLINDERS WERE UNKNOWN. THE CURRENT MILEAGE IS 6,000 AND FAILURE MILEAGE WAS 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191496May 22, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2006 BUICK LUCERNE. WHILE ACCELERATING FROM A STOP OR MAKING A TURN, THE VEHICLE STALLS BUT DOES NOT SHUT OFF. THE FAILURE OCCURS INTERMITTENTLY AT ANY SPEED. THE DEALER INSTALLED AN OXYGEN SENSOR IN HOPES THAT IT WOULD ALLEVIATE THE FAILURE. THE VEHICLE HAS BEEN TAKEN TO THE DEALER SIX TIMES, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE VEHICLE DID NOT SHOW A CODE. THE FAILURE STILL PERSISTS. THE CURRENT MILEAGE IS 12,240 AND FAILURE MILEAGE WAS 660.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188844April 25, 2007
SUSPENSION
TL*THE CONTACT OWNS A 2007 BUICK LUCERNE. WHEN DRIVING THE VEHICLE THE STEERING WHEEL HAS TO BE TURNED SLIGHTLY TO THE LEFT TO GET THE VEHICLE TO DRIVE STRAIGHT AND STAY IN THE LANE. THE DEALER STATED THAT THE VEHICLE NEEDED AN ALIGNMENT AT 300 MILES. AT 600 MILES THE SERVICE MANAGER ACKNOWLEDGED THAT THE PROBLEM STILL EXIST AND PERFORMED ANOTHER ALIGNMENT. AN ALIGNMENT WAS DONE FOUR TIMES AND THE PROBLEM STILL EXISTED. THE DEALER ALSO SHIMMED THE ENGINE CRADLE, BUT WHEN THE CONTACT TEST DROVE THE VEHICLE THE FAILURE CONTINUED TO OCCUR. THE CURRENT MILEAGE WAS 1,400, AND THE FAILURE MILEAGE WAS 300. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187610April 11, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE'S DASHBOARD INDICATOR LIGHTS WERE NOT VISIBLE WHILE DRIVING IN SUNNY CONDITIONS. HOWEVER, THE DASHBOARD INDICATOR LIGHTS ILLUMINATED IN THE EVENINGS. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. APPROXIMATELY FOUR MONTHS LATER, THE VEHICLE WAS BROUGHT TO ANOTHER DEALER. THE DEALER REPLACED THE LIGHTING PANEL AS A CORRECTION ISSUED BY BUICK IN TECHNICAL SERVIC EBULLETIN #189. THE CONTACT STATED THAT THE PANEL REPLACEMENT DID NOT SOLVE THE FAILURE. THE CURRENT AND FAILURE MILEAGE WERE 5,800.*QAK SPOKE WITH CONSUMER 10/16/07 WAS TOLD TO DISREGARD COMPLAINT , VEHICLE HAS BEEN REPAIRED. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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