Buick Lucerne Complaints

943 consumer complaints on file.

#10346912August 2, 2010
VISIBILITY:REAR WINDOW WIPER/WASHER, ELECTRICAL SYSTEM
THE HEATED WINDSHIELD WASHER RECALL 10153 IS NOT SUFFICIENT. THEY ARE NOT OFFERING A REPAIR BUT TO DISABLE IT. I AND MANY OTHERS WHO HAVE THIS OPTION ARE NOT GOING TO GET THE RECALL DONE BECAUSE WE WANT THIS FEATURE TO WORK. BECAUSE OF THIS MANY ARE AT RISK. WHAT IF SOMEONE DOES NOT GET IT DONE AND PARKS THEIR VEHICLE UNDER AN APARTMENT COMPLEX GARAGE AND IT IGNITES? EVEN PEOPLE WHO THAT DO NOT HAVE THIS CAR ARE AT RISK. I BOUGHT A MUCH MORE EXPENSIVE CAR THEN I REALLY NEEDED BECAUSE OF THIS FEATURE. GM SHOULD BE FORCED TO FIND A NEW VENDOR TO DESIGN A REPLACEMENT MODULE. IT'S BEING DISABLED BECAUSE IT IS CHEAPER FOR THEM TO GIVE YOU $100 THEN TO REDESIGN AND FIX THE PROBLEM. WHAT WILL BE NEXT, IF THE ABS MODULES START TO BURN AND THE VENDOR GOES OUT OF BUSINESS WILL THEY THEN HAVE A RECALL TO DISABLE THE ABS? I PLEAD WITH YOU TO NOT LET GM GET AWAY WITH THIS. THANK YOU *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10346481July 31, 2010
INTERIOR LIGHTING, VISIBILITY
INSTRUMENT PANEL ON 2007 BUICK LUCERNE DIFFICULT TO READ IN THE DAYLIGHT. THE GAUGES ARE RECESSED IN TUNNELS SUCH THAT THE LIGHT DOESN'T MAKE READING THE TEMPERATURE ,GAS AND SPEEDOMETER READABLE. THIS IS A DESIGN DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345527July 29, 2010
ELECTRICAL SYSTEM
2008 BUICK LUCERNE. CONSUMER WRITES REGARDING RECALL AND CLASS ACTION SUIT INVOLVING GM *TGW THE CONSUMER STATED THE HEATED WASHER FLUID SYSTEM (HWFS) WAS A MARKETING FEATURE ON THE GM PRODUCT. THE PROPOSED SOLUTION OF PERMANENTLY DISABLING AND REMOVING THE HEATED WASHER FLUID SYSTEM IS NEITHER ACCEPTABLE NOR JUST. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342381July 10, 2010
ENGINE AND ENGINE COOLING:ENGINE
ON APRIL 27 WHILE WE WERE DRIVING ON I-94 E IN OUR 2009 BUICK LUCERNE WITH 6,127 MILES ON IT. WHILE PULLING BACK ON I-94 THE CAR BEGAN TO ACCELERATE OUT OF CONTROL AND WE HELD THE BRAKES DOWN TO THE FLOOR BUT IT WOULD NOT STOP IT. I WAS ABLE TO PUT IT IN NEUTRAL AND GET OVER TO THE SIDE OF THE ROAD BUT THE CAR WAS STILL WIDE OPEN. I HAVE NOTIFIED GM AND THEY SENT US ON SEVERAL DIFFERENT PEOPLE UNTIL IT FINALLY WAS SENT TO THE GM EXECUTIVE OFFICE. THEY ARE STILL REFUSING TO DO ANYTHING ABOUT IF. WE ARE ASKING THAT THEY PROVE TO US THAT THE CAR IS SAFE TO DRIVE BUT THEY STILL REFUSE THEY TRIED AT FIRST TO TELL US THAT IT WAS THE WINTER MATS THAT WE HAD IN OUR CAR BUT WHEN THE DEALER TRIED TO DUPLICATE THE PROBLEM THEY FINALLY TOLD ME THAT IT WAS NOT THE MATT NOW GM STILL HAS NOT GOT BACK WITH ME. MY WIFE WILL NOT DRIVE THE CAR SINCE IT WAS HER THAT WAS DRIVING WHEN THE CAR RAN AWAY. IF I-94 WAS BACKED UP THEY WOULD HAVE BEEN A HUGE CRASH BECAUSE WE WOULD NOT HAVE BEEN ABLE TO STOP THE CAR PLEASE LOOK INTO THIS MATTER WE TOOK IT STRAIGHT TO THE DEALER AND THEY SAW THAT THE BRAKES WERE SMOKED AND NEED WORK TO CORRECT THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342180July 9, 2010
ELECTRONIC STABILITY CONTROL (ESC)
TL*THE CONTACT OWNS A 2009 BUICK LUCERNE. WHEN ROUTINE MAINTENANCE WAS PERFORMED ON THE VEHICLE, THE CONTACT HEARD A NOISE ON THE FRONT DRIVERS SIDE WHILE DRIVING 10 MPH AND MAKING A LEFT TURN OVER A BUMP IN THE ROAD. THE VEHICLE WAS EXAMINED AT AN AUTHORIZED DEALER WHO TIGHTENED THE BOLTS IN THE SUSPENSION. THE FAILURE CONTINUED TO RECUR AND BOTH FRONT END STRUTS WERE REPLACED BY AN AUTHORIZED DEALER. THE FAILURE CONTINUED TO OCCUR AND AN AUTHORIZED DEALER REPLACED THE LOWER CONTROL ARM BUSHINGS. THE FAILURE CONTINUED TO RECUR AND AN AUTHORIZED DEALER REPLACED THE BRAKE MASTER CYLINDER, THE STEERING CONTROL MODULE AND THE ANTI LOCK BRAKE CONTROL MODULE. WHEN THE FAILURE RECURRED, THE MANUFACTURER SENT AN ENGINEER TO EXAMINE THE VEHICLE. THE ENGINEER INFORMED THE CONTACT THAT HE BELIEVES THE FAILURE INVOLVES THE STABILITRAK STABILITY CONTROL WHICH WAS A NORMAL OCCURRENCE WITH HIS YEAR, MAKE AND MODEL VEHICLE. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE CONTINUED TO OCCUR. THE FAILURE MILEAGE WAS 1,700 AND THE CURRENT MILEAGE WAS 4,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339667June 23, 2010
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT RECEIVED A RECALL NOTIFICATION UNDER NHTSA CAMPAIGN ID NUMBER 10V240000 (ELECTRICAL SYSTEM). THE CONTACT WAS NOT IN AGREEMENT WITH THE RECALL REMEDY REPAIR WHICH DOES NOT CORRECT THE PROBLEM. ALSO, HE STATED THE DEFECTIVE PART SHOULD BE REPLACED WITH A NEW PART, NOT TO DISABLE AND REMOVE THE PART AS MENTIONED IN THE RECALL. THERE WAS NO FAILURE MILEAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336719June 16, 2010
ELECTRICAL SYSTEM
MY 2006 BUICK LUCERNE DASH INSTRUMENTS ARE ALSO UNREADABLE DURING SUNNY DAYS. I HAD A REPAIR KIT INSTALLED SEVERAL YEARS AGO BUT IT DID NOT FIX THIS PROBLEM. NO MORE BUICKS FOR ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335594June 10, 2010
FUEL SYSTEM, OTHER
AFTER FUEL GAUGE GETS DOWN TO FULL ,SHUT ENGINE OFF,RESTART ENGINE FUEL GAUGE WILL DROP ONE EIGHTH,SHUT ENGINE OFF, RESTART ENGINE GAUGE WILL READ UP ONE EIGHTH OR BACK TO WHERE IT WAS. IT READS UP1/8 THEN DOWN 1/8 THEN BACK UP 1/8. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335442June 9, 2010
VISIBILITY
THIS COMPLAINT IS AN EXACT COPY OF ANOTHER ONE BECAUSE WE EXPERIENCE THE EXACT SAME ISSUE. DURING FREEZING RAIN OR SNOW CONDITIONS THERE IS A BUILD-UP OF ICE AT THE BASE OF THE WINDSHIELD BELOW THE POINT OF THE DEFROSTERS. HEAT FROM THE DEFROSTER SYSTEM CANNOT REACH THE AREA OF BUILD-UP CAUSING THE WIPERS TO CONSTANTLY PASS OVER THE ICE AND BECOME CLOGGED WITH ICE WHICH IS THEN DRAGGED ACROSS THE WINDSHIELD CAUSING POOR VISIBILITY AND A POTENTIAL DRIVING HAZARD. IN JUST A FEW MILES OF DRIVING IT WAS NECESSARY TO PULL OVER AND SCRAPE THE WINDSHIELD AND CLEAR THE ICE FROM THE WIPERS IN ORDER TO HAVE ADEQUATE VISIBILITY. THIS IS A POTENTIAL SAFETY CONDITION DUE TO THE LIMITING OF VISIBILITY AND THE REPEATED STOPS TO CLEAR THE ICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334377June 3, 2010
WHEELS
CHROME WHEELS CORRODING IN VALVE STEM OPENINGS CAUSING TIRES TO LEAK AIR PRESSURE. VALVE STEM OPENING CORRODING AWAY AND NOT ENOUGH MATERIAL LEFT TO SEAL VALVE STEM IN PLACE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332684May 28, 2010
FUEL SYSTEM, OTHER, VEHICLE SPEED CONTROL
OUR NEW 2009 BUICK LUCERNE ACCELERATED OUT OF CONTROL AND THE BRAKES WOULD NOT STOP THE CAR IT KEPT GOING FASTER FINALLY WE WERE ABLE TO CHANGE LANES AND PUT THE CAR IN NEUTRAL STILL IT WAS ACCELERATING FULL AND I THOUGH IT WOULD BLOW A ROD THE ONLY WAY TO STOP IT WAS THE TURN OFF THE KEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330855May 17, 2010
STEERING, SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING OUT OF THE DRIVEWAY, THE BRAKES AND POWER STEERING FAILED SUDDENLY. THE DEALER WAS ON THE WAY TO PICK UP THE VEHICLE TO INSPECT IT AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE 3,213. UPDATED 6/19/10 *CN UPDATED 07/2/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329698May 10, 2010
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THE DRIVER AND PASSENGERS FRONT HEAD REST WERE NOT ALIGNED WITH THE SEATS. IF THE SEAT WAS IN THE UPRIGHT POSITION, THE HEAD REST WOULD UNCOMFORTABLY PUSH THE OCCUPANTS HEAD FORWARD. IN ADDITION, THE HEAD REST WERE DESIGNED EXTREMELY BIG WHICH MADE IT DIFFICULT TO SEE WHILE CHANGING LANES. THE MANUFACTURER WAS UNABLE TO OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000 AND THE CURRENT MILEAGE WAS 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329759May 10, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2006 BUICK LUCERNE XL - BOUGHT NEW 2006 - THE INSTRUMENT PANEL IS UNREADABLE DURING DAYLIGHT HOURS ON A BRIGHT DAY. HAVE TALKED TO BUICK ABOUT THIS AND THEY SAY NOTHING CAN BE DONE ABOUT IT. OTHER BUICK OWNERS I HAVE TALKED TO HAVE INDICATED THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326754April 21, 2010
ENGINE AND ENGINE COOLING:ENGINE
06 BUICK LUCERNE PURCHASED 12-3-09, DIES OUT COMPLETELY WHILE DRIVING AT VARIOUS SPEEDS. THE CAR HAS SHUT OFF ON THE HIGHWAY 3 TIMES WITH A CHILD IN THE CAR. IT HAS OCCURRED A TOTAL OF 7 TIMES BETWEEN1-08-10 AND 4-17-10. THE CAR IS UNDER FACTORY WARRANTY AND HAS BEEN SERVICED 7 TIMES BY 3 DIFFERENT BUICK DEALERSHIPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326558April 20, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
PURCHASED 2010 BUICK LUCERNE IN DEC. 2009. HAVE THE GEAR SHIFT ON STEERING COLUMN. WHEN GEAR SHIFT IS IN DRIVE THE TOTAL ON STAR NAVIGATION SYSTEM AND 1/3 OF RADIO CANNOT BE SEEN. THIS IS AN ACCIDENT WAITING TO HAPPEN. YOU HAVE TO TAKE YOUR EYES OFF THE ROAD AND TURN YOUR BODY TOWARDS CENTER OF CAR TO SEE THE DIRECTIONS FOR NAVIGATION AND ALSO TO SEE DIALS ON RADIO. WROTE A LETTER TO CEO OF GM IN JAN. 2010. AT FIRST, THEY SAID IT WAS MY STATURE THAT I COULD NOT SEE NAVIGATION NOR RADIO. (AM 4' 9") AND THAT IF I WANTED TO RECTIFY THIS SITUATION, I WOULD HAVE TO PAY $800 FOR A DIFFERENT RADIO. SINCE THEN, I WENT TO THE DEALER AND HAD THE CAR TEST DRIVEN BY THE SERVICE MANAGER. I HAVE A WORK ORDER CONFIRMING THIS. RESULTS - NOONE CAN SEE THE NAVIGATION SYSTEM IN THE DRIVE POSITION. CALLED GM - WAS ANGRY AS THEY LIED TO ME. THEY NOW ADMIT THAT THIS IS A PROBLEM BUT WOULD NOT DO ANYTHING UNTIL MORE COMPLAINTS ARE REGISTERED (I FEEL ACCIDENTS TO HAPPEN). THEY ARE KEEPING AN OPEN FILE. THIS IS WRONG. I CANNOT USE THE SYSTEM AS I'LL HAVE AN ACCIDENT. EVEN THE RADIO, I AM RELUCTANT TO CHANGE STATIONS UNTIL I AM STOPPED BECAUSE I CANNOT TELL WHERE STATIONS ARE. GM ADVERTISES THE WONDERFUL ON STAR NAVIGATION SYSTEM BUT I CAN'T USE IT OR I'LL GET INTO AN ACCIDENT. HAVE BEEN CONTACTING GM FOR 3 MONTHS AND NOTHING IS HAPPENING. CAN YOU HELP? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324646April 9, 2010
INTERIOR LIGHTING, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
DURING DAYLIGHT HOURS THE INSTRUMENTAL PANEL LIGHTS WILL BE DIM OR GO DIM WHILE DRIVING. YOU WILL NOT BE ABLE TO READ ANY INFORMATION ON THE DASH WHEN SUN SHINES ON OR NEAR THE PANEL. DEALER REPLACED PANEL BUT IT DID NO GOOD. WENT BACK TO DEALER BUT HE SAID THEY COULD NOT FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322903March 30, 2010
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, EQUIPMENT:ELECTRICAL
ON 4 SEPARATE OCCASIONS MY '06 BUICK LUCERNE (3.8 L)WENT INTO UNCONTROLABLE EXCELLERATION. ON LONG ROAD TRIPS, WITH THE CRUISE CONTROL ENGAGED AND DOING APPROXIMATELY 70 MPH, WHEN I EXCELLERATEDHARD, INSTEAD OF RETURNING TO THE CRUISE SPEED IT SEEMED TO LOCK INTO A PASSING GEAR. BRAKING DIDN'T STOP IT, PUTTING IT INTO DID NOT SLOW THE ENGINE REVS., HOWEVER TURNING OFF THE KEY AND RESTARTING AFTER COASTING A LITTLE WHILE WORKED ONCE OR TWICE TO STOP THE REVS.. THE OTHER TIMES I HIT THE BRAKES REALLY HARD AND IT DISENGAGED THE CRUISE AND EXCELLERATION PROBLEM. FORTUNATELY THERE WAS NO ACCIDENT OR DAMAGE, SINCE I HAD ROOM ON THE HIGHWAY TO DO THIS. THE BUICK DEALER WHERE I BOUGHT THE CAR SAID THEY NEVER HEARD OF THIS BEFORE AND COULD NOT DUPLICATE WHEN THEY TRIED. THERE WAS APPROXIMATELY 60,000 MILES ON THE CAR WHEN THE LAST INCIDENT OCURRED. PS TURNING OFF THE CRUISE SWITCH DIDN'T HELP EITHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320198March 16, 2010
STEERING
MY 2006 LUCERNE WITH V-6 ENGINE HAS 80,000 MILES ON IT. RECENTLY IT HAS DEVELOPED A PRONOUNCED "BUMP} IN THE STEERING WHEN I DRIVE SLOWLY IN MY DRIVEWAY OR IN A PARKING LOT. I HAVE INSPECTED THE TIE RODS AND OTHER LINKAGE UNDER THE CAR BUT SEE OR FEEL NOTHING OBVIOUSLY AMISS. MY LOCAL TIRE STORE SAID THIS IS CHARACTERISTIC OF SEVERAL GM CARS HE SERVICES. HE SAID THE PROBLEM IS A WORN PLASTIC BUSHING IN THE STEERING COLUMN MECHANISM. ALSO, THE INSTRUMENT PANEL GAUGES ARE VIRTUALLY IMPOSSIBLE TO READ IN THE DAYTIME! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319900March 15, 2010
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
I PURCHASED A NEW 2006 BUICK LUCERNE CXL IN 2006. I HAVE NUMEROUS TIMES EXPERIENCED ACCELERATION IN MY VEHICLE. I HAVE TAKEN IT TO A BUICK DEALER AND THEY DROVE IT AND SAY THEY DIDN'T NOTICE IT. I HAVE ALSO TALKED TO A GMC DEALER IN THE LAST SEVERAL YEARS AND ASKED IT ANYONE ELSE HAS HAD A VEHICLE THAT JUST SPEEDS UP ON IT'S OWN. I AM FROM A VERY SMALL TOWN IN MISSOURI AND 3 OTHER PEOPLE HAVE PURCHASED THE SAME BUICK LUCERNE AS MINE AND ONE OF THEM SAYS HE THINKS HIS VEHICLE MAY HAVE SPED UP BEFORE, BUT HE THINKS HE MAY HAVE LET THE CRUISE CONTROL ON. THE FIRST TIME THIS VEHICLE DID THIS TO ME WAS ON MY WAY TO THE LAKE OF THE OZARKS. I COME FROM A SMALL TOWN THERE IS REALLY NO WHERE THAT I CAN USE THE CRUISE CONTROL EXCEPT ON LARGER TRIPS. WE HAVE A LOT OF HILLS AND CURVES. GOING TO THE LAKE OF THE OZARKS THE SPEED LIMIT IS 70. I USED THE CRUISE CONTROL. I GOT BEHIND A TRAILER THAT WAS GOING VERY SLOW AND TRAFFIC WAS A LITTLE BUSY, SO I APPLIED THE BRAKES AND WHEN TRAFFIC WAS CLEAR I PASSED THE TRAILER. I WAS GOING TO RESUME THE CRUISE CONTROL, BUT BEFORE I EVEN TOUCHED THE BUTTON, MY CAR TOOK OFF AND I WAS AT 93 MILES AN HOUR AND I HIT THE BRAKE AND IT WOULD NOT STOP. I THEN TAPPED THE BRAKES SEVERAL TIMES QUICKLY AND IT STARTED TO SLOW DOWN. WHEN I GOT THE SPEED DOWN TO 55, I THEN APPLIED MY FOOT BACK TO THE GAS PEDAL AND WHEN I DID, THE GAS PEDAL WAS NOT DOWN OR STUCK, BUT I COULD FEEL A LITTLE SOMETHING IN IT. THIS IS SOMETHING YOU DO NOT FEEL IN IT ALL THE TIME. I TRIED TO FIGURE OUT WHAT HAPPENED AND TOLD MY HUSBAND ABOUT IT AND HE SAID YOU MUST HAS HIT SOMETHING WRONG. I SAID NO I'M TELLING YOU IT DID IT ON IT'S OWN. I GO TO WORK AT 4:00 AM IN THE MORNING. WHERE I LIVE THERE IS A LOT OF DEER, SO I DO NOT DRIVE FAST FOR ABOUT 3 MILES TO WORK. ONE MORNING I WAS DRIVING ON A STRAIGHT STRETCH AND WHEN I CAME TO ABOUT THE TOP OF A LITTLE HILL MY CAR AGAIN DID THE SAME THING. IT JUST TAKES OFF AND IT CATCHES YOU OFF GUARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Buick Lucerne