Buick Lucerne Complaints

943 consumer complaints on file.

#11023559September 14, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY BUICK HAS BEEN CONSTANTLY BREAKING DOWN AND EVERY MECHANIC HAS TOLD ME THE SAME PROBLEM. IT IS THE FUEL PUMP AND THE FUSE BOX UNDER THE SEAT. I NEVER THOUGHT THAT I WOULD HAVE ANY PROBLEMS SINCE BUYING THIS CAR IN 2016. BUT, I HAVE HAD NUMEROUS PROBLEMS AND ALL I SEE ARE RECALLS ON MY BUICK. EVERYTIME I CALL IN TO COMPLAIN AND ASK ABOUT THE RECALL ITS ALWAYS SOMETHING NEW AND THAT YOU GUYS CAN'T DO ANYTHING. THIS WAS MY FIRST PURCHASE FOR MY 21ST BIRTHDAY AND I NEVER WANT A BUICK EVER AGAIN. IF THERE IS SOMEONE THAT COULD HELP ME REGARDING MY FUEL PUMP AND FUSE BOX PLEASE CONTACT ME AND MAYBE YOU COULD DO BETTER AND SEND ME THE PARTS TO FIX MY CAR. THIS IS RIDICULOUS AND I HOPE SOMEONE COULD CONTACT ME RIGHT AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023190September 12, 2017
UNKNOWN OR OTHER, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
CONSUMER STATED THE CONVENTIONAL LAOCATION OF THE EXTERIOR REAR VIEW MIRRORS PRESENT AN OBSTRUCTION TO THE VIEW OF THE DRIVER WHEN PREPAPING TO MAKE TURNS EITHER WAY. *BF THE CONSUMER STATED THE REARVIEW MIRRORS WERE POSITIONED IN SUCH A WAY THAT OBSTRUCTED THE DRIVER'S VIEW. THE CONSUMER BELIEVED THE MIRRORS SHOULD BE POSITIONED HIGHER. UPDATED 09/26/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022121September 7, 2017
EXTERIOR LIGHTING:TURN SIGNAL
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. WHILE DRIVING VARIOUS SPEEDS, THE DRIVER SIDE TURN SIGNAL BECAME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019618August 25, 2017
STEERING
I LOOSE MY POWER STEERING WHEN ITS IS RAINING AND WET OUTSIDE. I GO THROOUGH A PUDDLE OF WATER THE POWER STEERING GOES OUT. IT LASTS FOR A FEW SECONDS , BUT TOSE FEW SECONDS COULD BE A MATTER OF LIFE AND DEATH, ESPECIALLY WHEN THE TRAFFIC IS HEAVY.THE INCIDENT HAPPENED WHEN I WAS PULLING INTO A PARKING LOT WHEN I TURNED THE WHEEL TO PARK I LOST POWER AND ALMOST HIT A PARKED CAR, I HAD TO WRESTLE WITH THE STEERING WHEEL TO TURN IT AND PARK THE CAR. I WAS TERRIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016166August 18, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I OWN A 2009 BUICK LUCERNE THAT I ATTEMPTED TO START THE VEHICLE ON RANDOM OCCASSIONS. ON ANOTHER OCCASION THE VEHICLE STALLED ON HIGHWAY 49 IN THE MIDDLE OF TRAFFIC. IT FAILS TO START, SOME RELAYS ARE HOT EVEN WHEN THE CAR IS OFF, FUEL RELAY HAS BEEN REPLACE 4 TIMES AND IT GETS EXTRA HOT AND WILL ALMOST BURN YOUR HAND, THE FUSE BOX IS MELTED PARTLY AND HAS A BURNING SMELL. THE FUEL PUMP VOLTAGE WAS CHECKED AND IS GOOD. ON THE LAST TRY TO CRACK NOW THE DRIVER DOOR WINDO AND DOOR LOCK IS NOT WORKING. THERE IS NO CORRISON UNDER THE FUSE BOX. BUICK DOES NOT HAVE A RECALL OUT ON THE FUSE BOX OR RELAY. THE VEHICLE HAD TO BE TOWED 25 MILES. THIS IS A SAFETY HAZARD. I HAVE A DISABLED DAUGHTER WHO IS TRANSPORTED IN MY CAR AND I WORRY ABOUT THE SAFETY OF THIS VEHICLE. BUICK IS AWARE OF THIS ISSUE WITH THIS PARTICULAR CAR. THE BUCIK FORUM AND NHTSA WEBSITES BOTH HAVE COMPLAINTS ABOUT THIS ISSUE. THE MANUFACTURE HAS BEEN NOTIFIED. IT WILL TAKE ACCIDENTS, INJURY, OR DEATHS FOR THIS ISSUE TO BE RESOVLED IT SEEMS. AS BUICK AND DEALERS CONTINUE TO SELL THESE CARS MANY PEOPLES LIVES ARE I JEOPARDY. I HAVE REVIEWED PAGES ON COMPLAINTS AND AGAIN BUICK IS AWARE OF THESE ISSUES.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11014795August 12, 2017
POWER TRAIN
TAKATA RECALL AS I WAS DRIVING GOING TO PICK MY KIDS UP I NOTICED THAT MY CAR SEEMED LIKE IT DIDN'T WANT TO GO AS SOON AS I CAME TO A RED LIGHT I THOUGHT IT WOULD STOP BY THE TIME I HAD GOTTEN READY TO PULL OFF AS SOON AS I PRESSED THE GAS AND GOT READY TO MAKE MY TURN ON TO THE NEXT STREET THE LINE FROM MY TRANSMISSION POPPED OFF SO I PULLED TO THE SIDE OF THE ROAD TO TAKE A LOOK TO SEE WHAT WAS GOING ON AND ALL I SEEN WAS TRANSMISSION FLUID COMING FROM THE FRONT OF MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011904August 1, 2017
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START AND AN ELECTRICAL BURNING ODOR WAS PRESENT INSIDE THE CABIN. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP RELAY HAD OVERHEATED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11011922August 1, 2017
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START AND VARIOUS INSTRUMENT CLUSTER INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO RIZZA CADILLAC BUICK GMC (8425 159TH ST, TINLEY PARK, IL 60487) WHERE IT WAS DIAGNOSED THAT THE FUSE BOX UNDER THE BACK SEAT HAD SUFFERED A SHORT AND MELTED. THERE WERE NO VISIBLE SIGNS OF A FIRE. THE FIRE DEPARTMENT WAS NOT CONTACTED. THERE WERE NO INJURIES. THE FUSE BOX WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11012016August 1, 2017
ENGINE, STEERING, UNKNOWN OR OTHER
67K, POWER STEERING LEAKING, DIFFICULTY TO STEER; 72K, ENGINE TORQUE STRUT MOUNTS TORN, VIBRATES WHEN MOVING; 77K, ENGINE OIL LEAKING, VALVE COVER GASKET, STATIONARY; 77K, ENGINE OIL LEAKING, FRONT TIMING CHAIN COVER GASKET, STATIONARY; 78K, HARD TO START CRANK SENSOR, STATIONARY; 79K, WONT START, STARTER MOTOR, STATIONARY; 79K, TRUNK LEAKING WHEN RAINS, TAIL LIGHT PANEL SEAMS AND INTERNAL BUMPER SEAM HOLES, SPARE TIRE WHEEL WELL FILLED WITH WATER, STATIONARY; ENGINE OIL LEAKS, GASKETS, AND ENGINE MOUNTS, MOST LIKELY RELATED; ALL ISSUES ARE POOR ENGINEERING, DESIGN, OR WORKMANSHIP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011332July 28, 2017
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. ON SEVERAL OCCASIONS, THE FUEL PUMP RELAY OVERHEATED AND MELTED. UPON INSPECTION, THE CONTACT BECAME AWARE THAT THE FUSE/RELAY ENCLOSURE MELTED. THE CONTACT'S HUSBAND WAS ABLE TO REPLACE THE FUSE/RELAY ENCLOSURE, BUT THE FAILURE RECURRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 137,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11006719July 21, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TOWED TO KEN'S AUTO SERVICE CENTER (LOCATED AT 1656 MASSILLON RD, AKRON, OH 44312; (330) 733-4328) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE SAME FAILURE OCCURRED THE SECOND TIME. THE VEHICLE WAS TOWED AGAIN TO KEN'S AUTO SERVICE CENTER WHERE IT WAS DIAGNOSED THAT THE FUSE BOX UNDERNEATH THE SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED AND MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 144,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004879July 12, 2017
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
MY 2009 BUICK LUCERNE WOULDN'T START..THOUGHT IT WAS THE FUEL PUMP HAD IT CHECKED OUT..THE FUEL PUMP WAS GOOD SO WE CHECK THE RELAY FUSE AND IT WAS BURNT OUT. I PUT A NEW RELAY FUSE IN AND DROVE AROUND THE BLOCK MY CHECK ENGINE LIGHT WENT ON..SO WE RECHECKED THE RELAY FUSE AND IT WAS BURNT OUT AGAIN..THERE SHOULD BE A RECALL ON THE RELAY AND FUSE BOX.THIS COULD START A FIRE..I HAVE 3 SMALL CHILDREN I NEED MY CAR BUT AT THE SAME TIME I NEED IT SAFE..I LOOKED ONLINE AND ABOUT 10 OR MORE PEOPLE ARE HAVING THIS SAME PROBLEM..PLEASE RECALL THESE PARTS..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004832July 12, 2017
FUEL/PROPULSION SYSTEM
GAS ,PUMP AND RELAY STOPPED WORKING . REPLACED PUMP THREE TIMES, PUMP RELAY ONCE. CAR WILL NOT START AGAIN. ANOTHER PUMP . NUMBER 4.CALLED GM CHECKED ON RECALL NOTHING .THIS ALL WITHIN A TWO YEAR PERIOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003038July 5, 2017
ELECTRICAL SYSTEM
CRANK, BUT NO START. FUEL PUMP RELAY PIN MELTED INTO FUSE BLOCK (UNDER REAR SEAT). REPLACED FUEL PUMP RELAY, WITH SAME RESULT: NO START MELTED THE 4TH PIN IN RELAY AND PLASTIC ON FUEL BLOCK CREATING AN OBVIOUS FIRE HAZARD, THAT CLOSE TO THE FUEL TANK, UNDER REAR SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003195July 5, 2017
ENGINE
THIS CAR JUST SHUTS DOWN WHILE DRIVING. THIS IS VERY SERIOUS AS YOU LOSE YOUR POWER STEERING AND BRAKES. IT HAS HAPPENED 3 TIMES IN THE LAST MONTH. SOMEONE IS GOING TO GET KILLED! I TOOK IT TO MECHANIC FIRST TIME HE TIGHTENED A BATTERY WIRE. IT DID START BACK UP BUT DIED GOING DOWN THE ROAD AND TOWED IT BACK. HE THEN TIGHTENED WIRE ON IGNITION MODULE. IT STARTED AND RAN A FEW DAYS AND DID IT AGAIN. IT NOW DID IT A THIRD TIME. IT THROWS NO CODES ON THE CAR SO IT IS VERY DIFFICULT TO DIAGNOSE. I HAVE SEEN NUMEROUS OTHER PEOPLE HAVE THIS PROBLEM. TH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003192July 5, 2017
ELECTRICAL SYSTEM
FUEL PUMP RELAY BURNS OUT AND IS SO HOT TO THE TOUCH IT WILL BURN YOUR HAND. WAS FOUND WHEN THE CAR WOULD NOT START. HAS HAPPENED TWICE NOW, A WEEK APART, AND ON THE SECOND OCCURRENCE THE FUEL PUMP WAS REPLACED BY THE MECHANIC TO RULE OUT A POSSIBLE SHORT CAUSING THE ISSUE. THE RELAY IS STILL GETTING HOT SO MUCH SO THAT THE SEAT GETS HOT AND I FEAR IT WILL CATCH ON FIRE. THE MECHANIC IS GOING TO LOOK AT THE FUSE BLOCK TO SEE IF THERE IS CORROSION OR DAMAGED WIRING CAUSING THE ISSUE. THE RELAY WAS HOT WHEN THE CAR WAS RUNNING, AND JUST HADN'T COOLED BY THE TIME IT WAS FOUND. THIS SPEAKS FOR HOW HOT IT WAS GETTING AS IT BURNED THE MECHANIC WHEN IT HAD BEEN SITTING A FEW MINUTES. IT DOES COOL DOWN AFTER A WHILE SO IT IS NOT HEATING UP WHILE STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002549June 30, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO PATRIOT AUTO SALES (12100 LORAIN AVE, CLEVELAND, OH 44111) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP RELAY SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED A WEEK LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THEY REPAIRED THE SWITCH AGAIN. THE FAILURE RECURRED TWO DAYS LATER AND THE VEHICLE WAS TAKEN BACK TO THE DEALER AGAIN. THE DEALER NOTICED THAT THE FUSE BOX AND THE RELAY SWITCH WERE MELTED. THE MANUFACTURER WAS NOTIFIED AND COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11001325June 26, 2017
ENGINE
THIS CAR'S ENGINE WOULD STOP FOR NO REASON AND NOT RESTART AT STOP SIGNS AND WHILE DRIVING. THE POWER STEERING AND POWER BRAKES WOULD GO OUT WHEN THIS WOULD HAPPEN WHICH WAS ESPECIALLY DANGEROUS WHEN DRIVING. IT WAS TAKEN TO THE DEALERSHIP FOR REPAIRS ON AT LEAST 4 OCCASIONS AND NEVER FIXED. IT IS AGAIN LISTED ON THE DEALERSHIP SITE FOR SALE AFTER I TOOK A $3,000 LOSS TRADING IT IN FOR ANOTHER VEHICLE. I WAS TOLD BY THE MANAGER THAT THE CAR WOULD NOT BE SOLD AGAIN, BUT IT IS ON THE PRE-AUCTION LOT OF THE DEALERSHIP FOR SALE AT NEARLY THE AMOUNT I PAID FOR THE VEHICLE IN NOVEMBER 2016. IT WAS DRIVEN ABOUT 2,000 MILES IN THE 6 MONTHS I OWNED IT BECAUSE MOST OF THE TIME IT WAS BROKEN DOWN. IT SAT IN THE DEALERSHIP LOT FOR THE LAST 2 MONTHS BECAUSE I WAS TOLD THAT THERE WAS "NOTHING WRONG WITH YOUR CAR." I TRADED IT IN RATHER THAN HAVE AN ACCIDENT WHERE EITHER MYSELF OR SOMEONE ELSE MAY BE HURT OR KILLED DUE TO THE LACK OF ABILITY TO CONTROL THE CAR WHEN THE ENGINE SHUT DOWN. THE CAR FAX FOR THIS VEHICLE CAN BE SEEN ON LINE WITH SOME OF THE REPAIRS THAT WERE COMPLETED DURING THE TIME I OWNED IT. THE REPAIRS WERE FOR VARIOUS SENSORS; ONE OF THEM WAS REPLACED MORE THAN ONCE. I WAS INSTRUCTED TO BY ONE OF THE SERVICE MANAGERS TO HAVE THE CAR "TOTALED" BY THE INSURANCE COMPANY BECAUSE THEY WOULDN'T BE ABLE TO FIGURE OUT WHAT WAS WRONG WITH THE CAR UNLESS IT STOPPED RUNNING WHILE THEY WERE WORKING ON IT. I HAD A VIDEO OF THE ENGINE STOPPING WHICH SHOWED THAT THERE WAS NO WARNING. I MADE IT BECAUSE I WAS BEING ASKED WHAT LIGHTS CAME ON, ETC., BEFORE IT SHUT DOWN. THE VIDEO WAS SHOWN TO THE SERVICE MANAGER, BUT IT WAS USELESS AS THE CAR ENGINE AGAIN STOPPED FOR NO REASON. IT FIRST BROKE DOWN THREE DAYS AFTER I HAD PURCHASED THE CAR, BUT BEYOND THE "NO QUESTIONS ASKED" RETURN POLICY OF HAVING LESS THAN 150 MILES ON THE CAR DUE TO MY HAVING DRIVEN IT OVER 200 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001524June 26, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT THE ELECTRONIC CONTROL PANEL AND A FUSE BOX INTERNALLY FAILED WITH A WIRES MELTED AND THE CONTACT WAS UNCERTAIN AS TO WHAT CAUSED THE FAILURE. THE VEHICLE WAS TOWED TO A REPAIR SHOP AND AN INDEPENDENT MECHANIC INSPECTED, DIAGNOSED AND REPAIRED THE VEHICLE. THE REPAIRS WERE UNKNOWN AND THE CONTACT WAS UNCERTAIN IF THE PART MAY FAIL AGAIN. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11000100June 19, 2017
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
I AM A WIDOW LIVING ALONE ON A FIXED INCOME. I HAVE LESS THAN 80,000 MILES ON MY VEHICLE. LONG STORY SHORT. VEHICLE WOULDN'T START - HAD IT TOWED TO SHOP - THEY PUT IT ON MACHINE - SHOWED FUEL PUMP WAS OUT - PUT IN A NEW RELAY, FUEL PUMP, ETC. DID NOT SOLVE PROBLEM. FOUND LATER THAT FUEL BOX, RELAY FRIED, PARTIALLY MELTED AREA ON FUSE BOX . FIRE HAZARD. ENDING UP PAYING OVER $1000 FOR REPAIRS. HAVE BEEN TOLD REPEATEDLY THAT THIS HAS BEEN AN ISSUE WITH THIS TYPE CAR AND THERE HAVE BEEN NO RECALLS. ALSO TOLD THAT PROBABLY WILL HAPPEN AGAIN. I CANNOT AFFORD THIS. PLEASE HELP. THERE ARE HUNDREDS OF SIMILAR COMPLAINTS. WHY DOESN'T SOMEONE DO SOMETHING ABOUT THIS DANGEROUS AND EXPENSIVE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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