Buick LaCrosse Complaints

2,125 consumer complaints on file.

#10616233July 25, 2014
AIR BAGS
AIR BAG SENSOR MALFUNCTIONS FOR BOTH DRIVER AND PASSENGER. SOMETIMES IT WORKS NORMALLY, SOMETIMES IT FAILS FOR PASSENGER OR DRIVER OR BOTH. OCCASIONALLY IT WILL FUNCTION NORMALLY AFTER DRIVING ABOUT 15 MINUTES. THIS ISSUE DATES BACK TO NOVEMBER 1, 2007. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616389July 25, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT A LOW SPEEDS, THE SERVICE PARKING ASSIST WARNING LIGHT FLASHED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000. UPDATED 8/28/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616423July 25, 2014
ELECTRICAL SYSTEM
A IMPROPERLY SHIELDED WIRE GROUNDED OUT AND CAUSED THE UNDER HOOD FUSEBLOCK TO MELT, SOME REPORTS ON LINE STATE THAT THE CAR CAUGHT ON FIRE FROM THE SAME PROBLEM. CAME OUT OF RESTAURANT AND CAR WOULDN'T START. WHEN THE HOOD WAS RAISED WE COULD SMELL BURNING RUBBER. HAD I BEEN DRIVING IT COULD HAVE BEEN VERY SERIOUS REPORTED TO GM TO TRY TO GET REIMBURSED. SAID BECAUSE IT WASN'T ON RECALL THAT THEY COULD NOT HELP US. THE PURPOSE OF THE FUSE BOX AS WE UNDERSTAND IS TO PREVENT THIS FROM HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616120July 24, 2014
ENGINE, ELECTRICAL SYSTEM, STEERING
WHILE DRIVING NORTH ON ALTERNATE 69 HIGHWAY AT 65 MPH AT 5:00 P.M., MY VEHICLE ABRUPTLY LOSS POWER EVEN THOUGH I TRIED TO ACCELERATE. THE ENGINE SHUT OFF SUDDENLY AND WITHOUT WARNING. VEHICLE SLOWED TO A COMPLETE STOP. I WAS DRIVING IN THE MIDDLE LANE AND WAS UNABLE TO GET IN THE SHOULDER LANE BECAUSE I HAD NO PICKUP (UNABLE TO GIVE GAS TO ACCELERATE) SO MY HUSBAND AND I WERE CAUGHT IN FIVE 5:00 TRAFFIC WITH CARS WHIPPING AROUND US ON BOTH SIDES AND MANY EXCEEDING 65 MPH. I PUT ON MY EMERGENCY LIGHTS AND IMMEDIATELY CALLED ON-STAR. I WAS UNABLE TO RESTART THE ENGINE. THANK GOD FOR ON-STAR BECAUSE FROM THAT POINT ON, I WAS IN TERROR WITNESSING CARS COMING UPON US NOT SLOWING UNTIL THEY REALIZED I WAS AT A STAND STILL WITH LIGHTS FLASHING. THE CARS WOULD SWERVE TO KEEP FROM HITTING US. IT TOOK THE HIGHWAY PATROL AND POLICE 15 MINUTES TO GET TO US BUT DURING THAT TIME, I RELIVED VISIONS OF US BEING KILLED ON THE HIGHWAY. I CAN'T DESCRIBE THE HORROR, LOOKING OUT MY REAR VIEW MIRROR, WITNESSING OUR DEMISE TIME AFTER TIME. THOSE 15 MINUTES SEEMED LIKE AN ETERNITY. WHEN THE HIGHWAY PATROL ARRIVED THEY CLOSED LANES AND ASSISTED IN PUSHING CAR OUT OF THE HIGHLY TRAFFIC LANES. IT TOOK MY HUSBAND AND I BOTH TO TURN THE STEERING WHILE IN NEUTRAL. THE CAR WAS TOWED TO CONKLIN FANGMAN KC DEALERSHIP AND I HAD TO REPLACE IGNITION COIL AND MODULE THAT COST ME $933.16. THEY SAID THESE PARTS WERE NOT ON THE RECALL LIST, WHICH I HAVE FOUND OUT SINCE THEN GM HAS PUT DEALERSHIPS ON NOTICE OF THIS PROBLEM. IT HAS SOMETHING TO DO WITH SUPPLYING ENOUGH MANUFACTURED PARTS TO TAKE CARE OF RECALL. IF I COULD AFFORD TO PURCHASE ANOTHER CAR I WOULD BECAUSE I DON'T FEEL SAFE ANY LONGER IN THIS CAR. EMOTIONALLY I AM STILL SUFFERING FROM THE TRAUMA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615040July 21, 2014
AIR BAGS, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2009 BUICK LACROSSE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT WAS MADE AWARE OF RECALL NHTSA CAMPAIGN NUMBER 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE VIN WAS NOT INCLUDED ON THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. UPDATED 09/11/14*LJ THE CONSUMER STATED THE MANUFACTURER HAS RECALLED THE IGNITION SWITCH BUT HAS NO SOLUTION. UPDATED 1/13/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614892July 21, 2014
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I WAS TRAVELING ON THE HIGHWAY AT 5:30AM WITH MINIMAL TRAFFIC. WHILE TRAVELING AT 66MPH, I PUT THE CAR INTO CRUISE CONTROL. THEN I PULLED MY FOOT OFF THE GAS PEDAL THAT PLACED IT FLAT FOOTED WITH ME LEG TOWARDS THE SEAT. I AM A SHORT PERSON. I HAVE 3 HOUSE KEYS ON A RING ATTACHED TO THE CAR KEY. I FELT MY KNEE TOUCH THE DANGLING KEYS. AT THAT MOMENT, THE ELECTRICAL SYSTEM AND CAR SHUT DOWN. I HAD NO POWER BRAKES OR NO POWER STEERING, ETC. I WAS IN THE LANE CLOSEST TO THE BREAKDOWN LANE. I WAS ABLE GET THE CAR INTO THE BREAKDOWN LANE AND COST TO A STOP. (FORTUNATELY NO TRAFFIC PASSED ME UNTIL I FINALLY STOPPED.) THE IGNITION KEY AND SWITCH WAS IN THE ON POSITION WHEN I STOPPED. I WAS ABLE TO RESTART THE CAR BY PLACING THE CAR IN PARK AND RESTARTING THE CAR. I BROUGHT THE CAR TO THE DEALERSHIP. THEY LOOKED AT THE CAR AND FOUND NO ERROR CODES. THEY COULD NOT DUPLICATE MY PROBLEM. THEY TOLD ME I MUST HAVE SHUT OFF THE IGNITION SWITCH WITH MY KNEE. I ATTEMPTED TO DO THIS AN CANNOT TURN THE KEY OFF WITH MY KNEE. I ADDITION, MY KNEE DOES NOT REACH THE SWITCH WITHOUT LIFTING IT UP AT LEAST A COUPLE INCHES. I ONLY BRUSHED THE BOTTOM OF THE DANGLING HOUSE KEYS. 2010 SHOULD BE INCLUDED IN THE RECALL!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614554July 18, 2014
AIR BAGS
WHEN PASSENGER SEAT WAS OCCUPIED, AIR BAG LIGHT SHOWED "OFF". THIS OCCURRED ABOUT 95% OF THE TIME. PASSENGER WEIGHT IS APPROXIMATELY 150 LBS. I HAD THE LOCAL DEALERSHIP CHECK THIS AND THEY FOUND NO PROBLEM. (APPROXIMATE DATE 4/1/14). I TOOK THE CAR BACK TO THE DEALERSHIP AROUND 4/10 AND HAD THE SERVICE MANAGER SIT IN THE PASSENGER SEAT AND THE PASSENGER AIR BAG LIGHT INDICATED THAT THE AIR BAG WAS "OFF". TO REPAIR THIS PROBLEM, THEY REPLACED THE PASSENGER SEAT (INSTALLED 20861568 N-MODULE KIT (14865-B) AND REPLACED PASSENGER PRESENCE MODULE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610900July 16, 2014
ENGINE
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE POWER STEERING BECAME DIFFICULT MANEUVER. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSE THAT THE ENGINE WIRE HARNESS WAS DAMAGED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 71,000. UPDATED 09/02/14*LJ UPDATED 09/17/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610705July 15, 2014
STEERING:RACK AND PINION, ENGINE
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT WHILE TURNING, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE RACK AND PINION AND MOTOR MOUNTS WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,446 AND THE CURRENT MILEAGE WAS 127,289.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610736July 15, 2014
AIR BAGS
ON OCTOBER 25, 2012, WE TOOK OUR BUICK LACROSSE IN TO SUNRISE CHEVROLET/BUICK DEALERSHIP, COLLIERVILLE, TN. THE PASSENGER SIDE AIRBAG INDICATOR HAD BEEN SHOWING "OFF" WHEN A PASSENGER WAS SEATED. IT WOULD SOMETIMES COME BACK ON, BUT DID THIS REPEATEDLY. THE DEALERSHIP "FIXED" IT, SAYING IT WAS A "PASSENGER PRESENCE MODULE" WHICH THEY REPLACED IN THE AMOUNT OF $855.43, PARTS AND LABOR (NOT TAX). DURING THE LAST TWO MONTHS, THE SAME THING HAS BEEN HAPPENING WITH THE INDICATOR SHOWING "OFF" WHEN A PASSENGER IS SEATED AND SOMETIMES COMING BACK ON. THE MILEAGE ON VEHICLE NOW IS 80,500. THIS WOULD SEEM TO US TO BE A SAFETY ISSUE AND IT WOULD SEEM THAT GM SHOULD BEAR RESPONSIBILITY FOR CORRECTING IT AT NO COST TO US. WE FEEL SURE THAT WE ARE NOT THE ONLY ONES EXPERIENCING THIS FAULT. HAVE YOU HAD OTHER REPORTS ABOUT THIS ISSUE? PLEASE GIVE US YOUR JUDGMENT REGARDING THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610829July 15, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE OWNER HAD BEEN SMELLING A BAD ODOR WHEN SHE ARRIVED AT HER DESTINATION IN A MALL PARKING LOT. THE ODOR DID NOT FADE WHEN THE VEHICLE ENGINE WAS TURNED OFF AND SUBSEQUENTLY OPENED THE HOOD. BLACK SMOKE WAS SEEN COMING FROM THE FUSE BLOCK. UPON REMOVING THE COVER TO THE FUSE BLOCK, THE OWNER OBSERVED A SMALL FIRE WHICH CAUSED DAMAGE TO THE WIRING HARNESS. THE VEHICLE WAS LATER EXAMINED BY AN INDEPENDENT ENGINEERING CONSULTANT WHO IDENTIFIED THE ORIGIN OF THE FIRE. THE ORIGIN WAS PLACED AT THE # 35 POSITION IN THE FUSE BLOCK WHICH WAS OCCUPIED BY THE HDM MODULE. IT WAS LATER LEARNED FROM THE OWNER THAT AN UNEXPLAINED HEADLIGHT OUTAGE HAD OCCURRED SOMETIME PRIOR TO THE FIRE AND THAT TURNING OFF THE ENGINE AND RESTARTING THE VEHICLE CAUSED THE HEADLIGHTS TO COME ON AGAIN. THE EVENT NEVER OCCURRED AGAIN. IT WAS FURTHER DETERMINED THAT THERE HAVE BEEN SEVERAL INSTANCES OF HIGHLIGHT FAILURE THAT HAVE BEEN REPORTED TO NHTSA AND ARE AVAILABLE IN THE "COMPLAINTS" SECTION OF A SEARCH FOR RECALLS OF THIS VEHICLE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10610061July 12, 2014
ENGINE AND ENGINE COOLING, POWER TRAIN
FOR ABOUT 6 MONTHS I HAVE BEEN HAVING PROBLEMS WITH STALLING AFTER SLOWING AND THEN ACCELERATING. THE FIRST 3 TIMES WERE NOT AS FRIGHTENING AS THE ONE THAT OCCURRED ON 7-7-2014.RETURNING FROM A TRIP TO NEW ORLEANS,AS I EXITED THE INTERSTATE AND BEGAN TO RAMP OFF, THE CAR STALLED TO THE POINT OF NO CONTROL OF THE STEERING. IT LURCHED TO REGAIN SPEED AND FINALLY RECOVERED. WE TOOK IT TO THE DEALER ON 7-10-2014 AND THEY DID DIAGNOSTIC CHECK AND FOUND NO OBVIOUS PROBLEM WHICH IS DIFFICULT TO DO WHEN THE PROBLEM IS INTERMITTENT. I AM AFRAID OF DRIVING THE VEHICLE UNTIL IT IS REPAIRED. THE DEALER SAID TO BRING IT BACK IF THE PROBLEM OCCURS AGAIN. MY QUESTION--WHAT IF THE NEXT TIME IT CAUSES A CRASH? CAN YOU PLEASE HELP ME GET RESOLUTION AS MY WARRANTY EXPIRES IN FEB. 2015. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609793July 11, 2014
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT THE ABS WARNING INDICATOR ILLUMINATED AND THERE WAS AN ABNORMAL SOUND WHEN THE BRAKES WERE DEPRESSED. THE CONTACT ALSO STATED THAT SHE HAD TO PUMP THE BRAKE PEDAL SEVERAL TIMES BEFORE THE VEHICLE WOULD COME TO A STOP. THE VEHICLE WAS TAKEN TO THE DEALER, WHO COULD NOT DUPLICATE THE FAILURE HOWEVER, THE MECHANIC REPLACED THE TWO FRONT WHEEL BEARING SENSORS ON THE FRONT AND THE BACK FOR A TOTAL OF SIX TIMES. THE REMEDY REPAIR FAILED AND THE ABS LIGHT WAS STILL ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000. UPDATED 10/02/14*LJ UPDATED 3/10/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609369July 9, 2014
POWER TRAIN
2012 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO ALL WHEEL DRIVE LIGHT ILLUMINATED. *SMD THE CONSUMER WAS INFORMED THE ENTIRE REAR END NEEDED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609063July 8, 2014
ELECTRICAL SYSTEM, POWER TRAIN, EXTERIOR LIGHTING
FOR THE THIRD TIME, THIS VEHICLE HAS DIED AT A STANDSTILL FOR NO APPARENT REASON. IT WILL BE PERFORMING WELL UNTIL PARKED. AFTER A SPAN OF TIME, IT WILL NOT RESTART. WHEN THE KEY IS INSERTED INTO THE IGNITION, THE MOTOR WILL NOT CATCH OR TURN OVER, THE KEY WILL FREEZE OR LOCK IN THE IGNITION IN THE "ON" POSITION, NOTHING IN THE VEHICLE CAN BE OPERATED - GEAR SHIFT, RADIO/PLAYER, DOOR LOCKS, TRUNK LID, ETC., ETC. ETC. THE CAR IS COMPLETELY SEIZED UP. INSPECTION WILL DISCLOSE THAT BATTERY, INCLUDING BRAND NEW BATTERY, IS DEAD ( NO VOLTAGE WHATSOEVER). ONLY WAY TO RESTART VEHICLE IS TO RECHARGE BATTERY. THIS HAS HAPPENED THREE TIMES OVER SPAN OF 9 TO 10 MONTHS. WHEN BATTERY IS RECHARGED, VEHICLE WILL OPERATE FOR MONTHS UNTIL IT IS DEAD AGAIN. SOMETHING IS DRAINING THE BATTERY, BUT THERE NO LOGICAL EXPLANATION; NOTHING SUCH AS RADIO, LIGHTS, ETC., IS BEING LEFT ON. SOME AUTO REPAIR PEOPLE BELIEVE THERE IS A SHORT IN THE CAR'S WIRING HARNESS; OTHERS BELIEVE THE DEFECTIVE IGNITION SYSTEM IS AT FAULT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608556July 7, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE ROLLED AWAY AND HIT THE WALL OF A HOUSE. THE VEHICLE WAS DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 9,000. UPDATED 8/27/14*CN UPDATED 08/29/2014 *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10608336July 5, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY DAUGHTER HAS A 2005 BUICK LACROSSE THAT THE ELECTRICAL SYSTEM SHUTS OFF DIFFERENT ITEMS THAT CAN BE DANGEROUS AT NIGHT. THE HEADLIGHTS (DIMS) WILL SHUT OFF, THE RADIO WILL TURN OFF OR THE LIGHTS FOR IT WILL DIM OR SHUT OFF, THE DASH LIGHTS DIM OR TURN OFF COMPLETELY, THEN TAKE QUITE A WHILE TO COME BACK ON. SOMETIMES IT AFFECTS ONLY DIFFERENT PARTS OF THOSE LISTED ABOVE. THE ISSUE IS WE HAVE HAD IT INTO A REPAIR SHOP AT LEAST TWICE FOR IT AND THEY HAVE REPLACE SOME PARTS THEY THOUGHT COULD CAUSE IT, BUT IT HASN'T STOPPED IT FROM HAPPENING. IT IS ONLY NOTICEABLE IN THE EVENINGS WHEN THE LIGHTS ARE NEEDED BUT IT HAPPENS AT ANY TIME BUT WHEN YOU WANT TO DUPLICATE THE PROBLEM. NO ONE SEEMS TO KNOW WHAT THE PROBLEM IS BECAUSE WHEN WE GET IT TO THE SHOP, THE PROBLEMS ARE NO LONGER SHOWING UP. IT HAS DONE THIS FOR HER AT LEAST 6 TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608230July 4, 2014
ENGINE
WHILE TRAVELING UP A GRADUAL HILL ON A LOCAL STREET MY CAR STOPPED RUNNING. FORTUNATELY NO ONE WAS BEHIND ME AND I WAS ABLE TO ROLL OVER TO THE SIDE. THE CAR HAD TO BE TOWED TO MY MECHANIC. HE FOUND THE IGNITION COIL BURNT AND A FUSE BLOWN. HE REPLACED THE COIL AND FOUND THAT THE IGNITION MODULE WAS ALSO FAULTY. IN LIGHT OF THE RECENT IGNITION RECALLS, CAN FAULTY MODULES OR COILS ALSO BE A PROBLEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607285July 1, 2014
ENGINE
WHEN DRIVING OVER A BUMP OR TURNING CAR WILL SOMETIMES SHUT OFF AND THE STEERING WILL LOCK UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607535July 1, 2014
ELECTRICAL SYSTEM
TRAVELING 40 MPH ON A FOUR LANE ABOUT TO PASS A TRUCK. MOTOR STOPPED, POWER STEERING OUT, POWER BRAKES OUT, MANAGED TO COAST ACROSS THREE LANES TO SHOULDER TO PARK. WALKED 1/4 MILES TO STORE CALLED A LOCAL GARAGE. CAR STILL WOULD NOT START, TOWED TO HIS GARAGE. CHECKED GAS, FUEL PRESSURE OKAY BUT NO SPARK. MOVED SOME CONNECTORS AROUND THE STARTING MODULE AND CAR STARTED. HAVE NOT HAD ANY PROBLEMS SINCE, HAVE THE FEAR THAT I WILL BE ON A CHICAGO TOLL ROAD AND IT WILL STOP AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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